02 Ponencia: ¿Qué consiguen las organizaciones con la implementación de BPM?

Cloud BPM Discovry Seminar - BPM Profits & Benefits V 01 P 1

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Seminar – BPM Profits & Benefits


Paradigm Shift > From Function to Process

Extended OrganizationPyramidal Organization

Third

Party

Third

Party

Third

Party

External ApplicationsExternal Applications

Employees

Function

IT Focus on Transaction Log IT Focus on Support Procedures

Internal applications

Process

Str

uctu

red

Co

mm

un

icati

on

Un

str

uctu

red

Co

mm

un

icati

on

Supervisors

Outsourced

Users

External Users

Third Party

Internal Users

Usuarios

Invitados

Internal applications

BPM


Everything Changes and Forever

Pyramidal Organization Extended Organization

Functional Responsibility Actor in Processes

Transaction Procedure

Document Task

Vertical & Manual Flow Horizontal & Automated Flow

Unique Data Unified View of Contents

Orders Instructions

Human Decisions Business Rules

Signature of Documents Resolution of Exceptions

Control by Physical Presence Control by KPIs

Local: 8 hours / 5 days/week Global: 24 hours / 7 days/week

Fix location Global mobility

PCs & Labtops Smartphones & Tablets

Imperative Model Collaborative Model

BPM


Typical IT Scenario before OPEX>BPM>µBPO

Discs in PCsCRMeMail

ServerERP File Server

• Manual Actions• When the User Wants• As the User Wants• In the Office• It Depends on People

User Controls

Informal Procedures

• Informal• No Standardized• Manuals• Without Alerts• No Monitorable• Without KPIs• Not Traceable

Docs Editors

Specific Sectorial

Apps

Partial, Manual, Informal Record


Typical IT Scenario after OPEX>BPM>µBPO

Formal BPM Processes

CRM ERPeMail

Server Discs in PCs

• Formalized• Normalized• Automated• With Alerts• Supervised by Exception

• Provide KPIs• Traceable

System Controls

BPMS Platform

ECM/DMS/SSE/ESB/LDAP

Automated Task

Automated Task

Automated Task

DropBox, Google,

Office 365, …

Personal Task

Personal Task

Personal Task

• Semi-automated Personal Tasks• Made by whom, how and when System Prompted to do

• Where the user wants• Independent of People

Docs Editors

Specific Sectorial

Apps

• Automated Tasks• Improve Efficiency• Big Savings

Files Server

BDD ECM/DMS/B

PMS

BPM

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BPM > The Business Engine

BPM

Stakeholders

Actors

ContentData

• IT• Financial• Controlling• Auditors• Tax

• Investors• Managers• Government• Unions

• Marketing• R&D• Design• Engineering

• Sales• Operations• Production• QA• Logistics• HR


Business in Tune – Process Life Cycle

Define

Create

Execute

1

3

2

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BPM

I’m not waiting

anymore!


Business in Tune – Don’t Wait

Engage

Liberate

Perform

1

3

2

proceedit

BPM

I’m not waiting

anymore!


Business in Tune – Resilience

Easiness

Value

On time

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BPM

1

3

2

Real time valuable

information

for immediate decision

and action

Sustained Excellence


Value Chain > 3 Integrated Products and Services

Automation

Optimization

µOutsourcing

OPEX

BPM

µBPO

1

2

3

33% $

27% $

10% $

Target >

Externalization Task

by Task, not by complete

Processes or Departments

< Time Index


BPM Tangible Savings Essentials

BPM

Automated

Process

Manual

Process

Tangible

Savings

x Task

Time x Task >

(minutes)

Cost1 x Task >

(SDRs1)

Tasks x Hour

x Person >

0,91

0,26

66

3,00

0,75

20

2,09

< Cost Index

< Productivity

Index

1 - Costs and Savings expressed in SDRs, currencies basket of the FMI. 1 SDR = 1,20 € = 1,50 US$ aprox.

0,49

46

BPM/

Manual

Indexes

0,30

0,35

3,3

Cash Machine!

> 0,70 US$ net

savings per Task

3,3 Productivity

booster!

Market Survey Q29 - Most Relevant BPM Benefits% of

Answers

Analysis - BPMS, BPM & BPaaS Market Survey 2014 V 01 P 12

Question 29 – Most Relevant BPM Benefits

Error reduction

Reduction of process cycle times

Real time monitoring of performance

Obtain on-line real time KPIs of our operations

2

1

3

4

8,4

Reduce dependence on specific employees 5

Make transparent the business rules applied 6

Improving work environment 7

Reduction of low added value administrative tasks 8

Improve SLAs compliance 9

7,4

5,8

5,5

5,0

4,7

4,6

4,0

3,9


BPM Market Survey Q30 – Tangible Savings

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

% T

an

gib

le S

avin

gs

% Acummulated Frequency

% Tangible Savings Distribution

Average 22 %

Tangible Savings


Cause-Effect Chain

- Costs

- Time

- Dependency

+ Productivity

+ Control

+ Reliability

+ Capacity

+ Savings

+ Compliance

+ Competiveness

+ Sales

+ Profits

1 2

3 4


Questions?

Questions?


Contact Information

Jordi Morera, proceedit

Business Development Director

[email protected]

+34 669 437 871

Josep Cos, proceedit

Managing Director

[email protected]

+34 660 193 163

mailto:[email protected]

mailto:[email protected]


Gratitude

Thanks for

your Attention!