© UPU 2012 – Tous droits réservés © UPU 2012 – All rights reserved © UPU 2013 – All rights reserved Regional Development Plan (RDP) for Africa Methodological

© UPU 2012 – Tous droits réservés© UPU 2012 – All rights reserved© UPU 2013 – All rights reserved

Regional Development Plan (RDP) for Africa

Methodological approach

Abdel Ilah Bousseta – Director of Development Cooperation

(Arusha, 21 and 22 February 2013)

© UPU 2012 – Tous droits réservés© UPU 2013 – All rights reserved

Day 1Presentation 1

RDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013


Plan

1 Reminder of process2 Regional tables3 Data on areas covered by level-one

priorities4 Expected results5 Funding and level-three priorities



Doha Postal Strategy (DPS)

Table of regional priorities

Regionalization

RDP process

ResolutionC 63/2012

Reminder of process

Development of RDP

Step 1

Validation/ communication

of RDP

Formulation of projects

Implementation of projects Reports Evaluation/

review

Step 3 Step 4 Step 6Step 5Step 2


Regional development plans (RDPs)

Integrated postal reform and development plans (IPDPs)

Key regional projects (KRPs)

Multi-year integrated projects (MIPs)

Trainpost

Quality of Service Fund (QSF)

Emergency and Solidarity Fund (ESF)

UPU presence in the field

Reporting and evaluation system (RES)

Country

IPDP

QSF projects

ESF

KRP

RDP

MIP

Presence in the field

RES

TRAINPOST


201123.06.2011

Implementation of RDPs and key projects (2013‒2016)Implementation of RDPs and key projects (2013‒2016)

13.10.201111.11.201124.10.2011

5 CA/POC April 2013:RDP APPROVAL, LAUNCH OFKEY PROJECTS

401.12.2012-26.03.2013:

RDP FORMULATION OF KEY PROJECTS

3 CA/POC February 2012:

FINAL APPROVAL OF REGIONAL TABLES

2 2011 CA:

FINAL APPROVAL OF REGIONAL TABLES1 ROUND TABLES:

CREATION OF REGIONAL TABLES

2013

2012

Timeline for implementing the RDP


Key projects

Funding through development cooperation

resources(70% or more, mainly from

UPU budget)

Projects of limited scope

Funding through DCDEV and other sources

(up to 30%)

Projects included in the RDP but funded through

resources other than those earmarked for

cooperation(100% external funding)

Regional priorities defined by countries on three levels


© UPU 2012 – Tous droits réservésRDP 2013-2016 AFRICA ARUSHA 21-22 FEV 2013

© UPU 2013 – All rights reserved

Doha Postal Strategy 2013–2016Goal 1 Goal 2 Goal 3 Goal 4

Improve the interoperability of the international postal networks

Provide technical knowledge and expertise related to the postal sector

Promote innovative products and services (developing the 3-D network)

Foster sustainable development of the postal sector

Programmes Programmes Programmes Programmes

1.1 Enhance quality of service, reliability and efficiency

of the postal networks

2.1 Increase awareness of the role of the postal sector

3.1 Modernize and diversify postal products and services

4.1 Improve remuneration systems between designated postal operators

1.2 Increase postal integrity and security and facilitate customs processes

2.2 Strengthen members’ capacity to implement

and manage their universal service

3.2 Stimulate market growth through the use of new technologies

4.2 Strengthen the UPU's capacity to respond appropriately to changing needs in the market

1.3 Develop adequate standards and regulations

2.3 Provide market and sectoral research in response to customer and stakeholder needs

3.3 Facilitate international e-commerce

4.3 Stimulate the inclusion of all segments of the population through greater and/or targeted access to postal services

1.4 Stimulate the use of information and communication technologies to improve access and performance

2.4 Develop statistical and analytical/cost accounting procedures

3.4 Continue development of postal networks along three dimensions

4.4 Promote environmental awareness and social responsibility

1.5 Promote addressing in national postal systems

2.5 Provide information and expertise to foster cooperation among stakeholders


African regional table

Goal 1

Improve the interoperability of the

international postal networks

Goal 2

Provide technical knowledge and

expertise relating to the postal

sector

Goal 3

Promote innovative products and

services (develop the 3-D network)

Goal 4

Foster sustainable development of

the postal sector

P1.1Improve the quality of service of international and domestic mail – Promote the use of the QSF

P2.2Train managers in statistics and postal market research to meet customer needs

P2.4Continue the development and modernization of electronic money transfers

P2.5Raise awareness of sustainable development and social responsibility through suitable strategies and activities

P2.1Achieve the universal quality of service standard (J+5 for 80% of mail) – Increase the use of UPU monitoring tools and of the Global Monitoring System

P2.3Develop economic models for determining costs and setting prices

P1.2Stimulate growth of designated postal operators by developing e-commerce, and parcel and small packet services

P2.6Establish systems of good governance, and ensure cost and price transparency as well as quality of service

P3.1Improve postal security and eliminate the possibility of using the postal network to send dangerous goods

P3.3Publicize postal activities to promote new services

P3.6Continue the development of postal networks along three dimensions, to diversify products and services

P3.9Promote social dialogue and ensure sustainable development on an international scale

P3.2Promote addressing systems and the use of postcodes

P3.4Promote cooperation among designated postal operators

P3.7Advocate state guarantees and public funding for the development of postal infrastructure

P3.5Develop appropriate strategies to strengthen staff skills

P3.8Develop financial inclusion across the postal financial services

Level I: Key projects (funding through cooperation resources and other sources)

Level II: Projects of limited scope (funding through cooperation resources and other sources)Level III: Projects included in the RDP but funded through resources other than those earmarked for cooperation


Presentation 2 – Introduction to workshop 1


Day 1


P1 Level-one priority

P1.1 Improve the quality of service of international and domestic mail – Promote the use of the QSF

Key projects P1.1

Component 1

Component 2

Component 3

Component 4

P2 Level-two priorities

P2.1 Achieve universal quality of service standard (J+5 for 80% of mail) –

Increase the use of UPU monitoring tools and of GMS

P3 Level-three priorities

P3.1 Improve postal security and eliminate the possibility of using the postal network to

send dangerous goods

Transforming the table into projects


Letter-post service quality



Evolution of QS 2009–2011

Delivery time 2009 2010 2011

% J+5 38.80% 31.80% 28.10%


% J+5 35.00% 32.30% 44.00%


% J+5 57.30% 68.30% 70.60%


% J+5 49.50% 40.70% 39.50%


% J+5 45.20% 46.70% 33.30%


% J+5 37.60% 29.90% 22.90%

French-speaking Africa to industrialized countries

Industrialized countries to English-speaking AfricaIndustrialized countries to French-speaking Africa

Between French-speaking African countries

English-speaking Africa to industrialized countries

Between English-speaking African countries

Source: DOT/Letter Post



2007 2008 2009 2010 2011

Number 2,323 2,393 2,690 2,862 2,859

Percentage 22.96% 21.99% 28.26% 30.73% 32.13%

Number of permanent post offices linked to an electronic network

Estimate based on figures provided by countries that replied to IB questionnaires over at least 4 years (18 countries)

Post offices connected to an elecronic network in Africa

Member Telematics

Cooperative

Member EMS

Rugby user

IPS user

IFS user

QS continuous

testing

GMS

Number 32 38 36 39 19 31 17

% 71.1% 84.4% 80.0% 86.7% 42.2% 68.9% 37.8%

Countries using PTC solutions

Countries using PTC solutions

Post offices and electronic solutions



Postal parcels and e-commerce



Ordinary postal parcels(worldwide estimates, 2011)

Worldwide ordinary postal parcels have almost doubled since 1990

The international parcel-post service has seen a sharp rise

Base, 1990=100

1990–2000 2000–2011 2010–2011

Domestic service 3.9% 2.8% 2.1%

International service -2.8% 3.4% 3.5%

Average annual variation

19901991

19921993

19941995

19961997

19981999

20002001

20022003

20042005

20062007

20082009

20102011

0.0

20.0

40.0

60.0

80.0

100.0

120.0

140.0

160.0

180.0

200.0

Domestic service International service



Evolution of parcel-post traffic in Africa1980–2011

19801981

19821983

19841985

19861987

19881989

19901991

19921993

19941995

19961997

19981999

20002001

20022003

20042005

20062007

20082009

20102011

0

20

40

60

80

100

120

Service intérieurService international

Domestic service

International service



Ordinary postal parcels(worldwide estimates, 2011)

Total traffic: 6,402 million items2010–2011: +2.1%

6,344 million items (99.1% of total traffic)

Domestic service

2010–2011: +2.1 %

58 million items (0.9% of total traffic)

International service

2010–2011: +3.5%



Parcel post, domestic service(estimates by region, 2011)

Growth in 45.3% of countries of world (50.3% in 2010)

Variation 2010–2011

% of countries experiencing growth

Africa -7.5% 58.6%

Latin America and Caribbean 21.7% 28.0%

Asia-Pacific 3.8% 55.6%

Europe and CIS 0.3% 37.9%

Arab countries 2.1% 46.7%

Industrialized countries 1.8% 44.4%

Africa 4 million (0.1%)

Latin America and Caribbean 78 million (1.2%)Asia-Pacific 341 million (5.4%)

Europe and CIS 93 million (1.5%)

Arab countries 0.9 million (0.01%)

Industrialized countries 5,827 million (91.9%)



Growth in 51.7% of countries of world (60.3% in 2010)

Variation 2010–2011

% of countries experiencing growth

Africa 3.9% 35.7%

Latin America and Caribbean 0.5% 61.0%

Asia-Pacific 3.7% 45.7%

Europe and CIS 10.0% 72.4%

Arab countries 4.2% 28.6%

Industrialized countries 3.2% 64.1%

Africa 0.4 mil-

lion (0.7%)

Latin America and Car-ibbean 0.6 mil-

lion (1.0%)

Asia-Pacific 5 million (8.2%)

Europe and CIS 2 million (3.4%)

Arab countries 0.5 million (0.8%)

Industrialized countries 50 million (85.9%)

UPU, Berne, September 2012

Parcel post, international service (estimates by region, 2011)


131.15.5

6115.9

3.8

196.2

90.8

World average in 2011: 909


Number of postal parcels posted per 1,000 inhabitants, 2011


UPU e-commerce framework

.post

Import PostExport PostShipper/e-shop Customer

UPU

Trustedwebsite

Global .post Certificate

E-commerce paymentCOMPAS & clearing system

global track & trace

Prepare payment order

Customs Declaration SystemPostal Export Guide

Confirm payment

Bu

y

Off

er

Follow shipment/payment

Lodge declaration

su

bm

it d

ecla

rati

on

Transport goods

Identify/sign Identify/sign

secu

rity in

fo

Trigger paymentTrigger export

respond

POST*CODECheck address


© UPU 2012 – Tous droits réservés© UPU 2013 – All rights reservedRDP 2013–2016 AFRICA ARUSHA 21–22 FEB 2013

KPIs performance expected

Global Africa

Delivery on time 95% 88.75 69.84%

Transmission on time 98% 94.41 70.95%

Inbound scanning 98% 97.12 91.81%

Delivery scanning 98% 97.95 85.43%

Customer service response on time98% 98.04 91.31%

Quality of service - African countries' achievements in December 2012

Number of countries

African EMS members 40

Users exchanging EDI 38

Users of Rugby 36


Dec-11

Jan-12

Feb-12

Mar-12

Apr-12

May-12

Jun-12

Jul-12

Aug-12

Sep-12

Oct-12

Nov-12

Dec-12

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%

Africa region

EMS Coop - Delivery on-time EMS Coop - Transmission on-time EMS Coop - Inbound scanning

EMS Coop - Delivery scanning EMS Coop - Customer service response on-time

EMS - Quality of service trend 2012


Outcomes expected

Key strategic projects (Level-one priorities)

Regional projects (Level-two priorities)

Workshops 1 and 2



Plenary introduction to discussions on:- Financing- Level-three priorities


Day 2


Main sources of project funding

Union budget (cooperation and other programme and unit sources)

Special Fund

QSF

National contributions

Contributions from partners

Funding



Estimate of UPU budget resources – Allocation for 2013–2016 (CHF)

RDP programming and deployment process

Unité totaleAmount % Amount % Amount %

Africa 3,043,000 38.5% 1,500,000 49.3% 1,466,000 48.2% 77,000 2.5%America/ Caribbean 1,300,000 16.4% 50,000 3.9% 1,217,000 93.6% 33,000 2.5%Arab countries 1,051,000 13.3% 300,000 28.5% 725,000 69.0% 26,000 2.5%Asia-Pacific 1,817,000 23.0% 650,000 35.8% 1,121,000 61.7% 46,000 2.5%Europe/CIS 708,000 8.9% 0 0.0% 690,000 97.5% 18,000 2.5%Total 7,912,000 100.0% 2,500,000 7,712,000 200,000

Region National projects P1/P2 projects P3 projectsBudget allocated

% of the budget



QSF resources available at 31.12.2012 (USD)


1 QSF funds available to African countries at 31 December 2012 total over 8,000,000 USD

2 Three countries hold over 50% of the funds

3 Fifteen countries hold over 80% of the funds

4 Nineteen countries hold more than 100,000 USD

RDP programming and deployment process


Level-3 projects


Project owner The project needs to be "owned" by a specific structure:

– IB

– PAPU

– RUs

– Other shareholders

Project document Existence of a bankable project file (IB can help)

Funding An organization willing to fund

Requirements


Outcomes expected

Funding

Projects (level-three priorities)

Plenary (funding and level-three priorities)



Bringing electricity to post offices



Populations’ access to electricity

Electricity consumption per inhabitant (kWh)


2006 2007 2008 2009 20100

500

1000

1500

2000

2500

3000

3500

Sub-Saharan Africa (all income levels)Least developed countries (UN classification)World

Sub-Saharan Africa (all income

levels)

Least developed countries (UN classification)

World0

10

20

30

40

50

60

70

80

2009

2009


Results of survey on electrification of post offices


Countries where all post offices have electricity

Countries where some post offices have no electricity

Number of countries 14 19

Availability of electricity in post offices – Global situation

Countries where all offices have electricity

43%Countries where some offices

have no electricity 57%

Availability of electricity in post offices – Global situation


Post offices with electricity

Post offices without electricity

Total number of post offices

Number of post offices

4,044 1,001 5,045

80%

20%

% of post offices with or without electricity

% de bureaux de poste avec électricité % de bureaux de poste sans électricité % of offices with electricity % of offices without electricity



Availability of electricity in countries with non-electrified offices – Global situation

Countries where over 50% of offices have no electricity

Countries where number of offices without electricity > 15% and ≤ 50%

Countries where number of offices without electricity ≤ 15%

Number of countries 8 6 6



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