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Mr. Miller who is Equipment Manager of a Construction Tool and
Equipment Rental company receives many equipment and
construction tool requests every day. He enters one request to
view all requested line items. Then he clicks on the first line item
which is an excavator. He immediately receives a list of all
available excavators which matches the request from the
specification point of view, considering transport route
optimization in case the equipment will be chosen.
He selects the first excavator from the list and finds further
details of the equipment like usage and whether the equipment
is free for the time frame requested and it’s rental fee. He then
clicks on the 2nd button to receive real time information on how
many mileage the equipment has been running since the last
inspection, what distance in total and at this specific day it has
covered. By clicking on the 3rd button he can see the current
location of the equipment on a map. Clicking on the 4th button,
the Equipment Manager receives actual, route- and transport
relevant information and he decides to assign this specific
equipment to the request. He clicks “assign asset”, reviews the
assignment data and clicks ok. He receives a confirmation, that
the assignment has been created. He continues to work on the
next item and so on.
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2 © SAP SE or an SAP affiliate company. All rights reserved.
Persona
I like getting things done fast without delays. I don’t like disruptions based on “old fashion” IT systems and enormous waiting times to get information out of an application.
Mr. Mil ler
Equipment Administrator
About
Responsibilities Main Goals
Needs Pain Points
• 42, single, 15 years equipment administrator experience in construction and mining industry
• Works from his office and on the construction yard to see which equipment are currently in the yard
• I work mainly with construction side managers and foremen who report their equipment requests to me, but have also to deal a lot with engineers, technicians and mechanics.
• No Knowledge about utilization of equipment. Whether the required equipment is available (free to be used, in use or in maintenance)
• No visibility of current equipment location
• Rising operational costs and shrinking margins
• Increasing administrative workload
• Improved availability and tracking of equipment and equipment history- independent on country boundaries
• Full control over equipment locations
• Reduced stock of equipment through transparent equipment planning
• Avoiding equipment “down times” by introducing predictive maintenance and machine learning (recognition of declining)
• Optimized equipment utilization and transportation
• Provisioning of requested equipment
• Planning and scheduling of equipment and its maintenance
• Analyzing Equipment Performance, profitability and utilization
• Settlement and cost control of equipment
• Sophisticated Equipment Management Application
• Integrated Systems for automated End-to-End Processes
• Equipment Transparency real time sensor data everywhere and any time
3 © SAP SE or an SAP affiliate company. All rights reserved.
4 © SAP SE or an SAP affiliate company. All rights reserved.
User Experience Journey
ACTIONS
Receive many equipment requests
Click on one request
Click on the first line of request (excavator)
Available equipment displayed matching the specification of first line item.
Checking details of the equipment
Checking sensor values
Checking location of Equipment on the map
Click on “Assign”
System comes
back with confirmation message “Assignment has been created.”
MINDSET
“Great many requests, will deliver good revenue” today.
“Puuh..lots of work to assign available equipment and tools manually to the request. Will take me all day.”
“Glad that we found a suitable excavator which is free to be used.”
“Looks very good” “This equipment is
nearest to the requesting construction side.
“Will save money for a long distance transport” .
“Equipment is now assigned to the requesting construction side”
“Is everything correct? Check the assignment data.”
“Puuh, this process is so time consuming.”
“Can’t the system find automatically the correct equipment which matches and gets assigned automatically?
FEELING
TOUCH POINTS
Equipment request
Equipment, Equipment Request
Equipment, Equipment Request, Transportation
Equipment, Equipment request, System
System, Equipment request
5 © SAP SE or an SAP affiliate company. All rights reserved.
Mockup(s):
Mr. Miller
14.03.2017
6 © SAP SE or an SAP affiliate company. All rights reserved.
Mr. Miller
Assign
Assign