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170 * Professionals in the fields of Medicine, engineering, Information Technology, Management, Education etc. Monthly spending on mobile usage (Approximately in Rs.)------------------------ - ADDRESS: -------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------------ - Contact No. -------------------------------------------------------------------------------------------- ---------------THANK YOU FOR COOPERATION------------- REFERENCES Anantharaman R. N., Chandrasekharan Rajendran, and G.S. Sureshchandar. 2003. Customer perceptions of service quality in the banking sector of a developing economy: A critical analysis. International Journal of Bank Marketing , 21(3), 233-242. Anderson, Erin W., and Mary, Sullivan. 1993. The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12, 125-143. Anderson, Eugene and Claes, Fornell. 1994. A customer satisfaction research prospectus in service quality: New directions in theory and practice. Roland T. Rust and Richard L. Oliver (Eds.). Thousand Oaks, CA: Sage Publications, Inc., 241-268.

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170

* Professionals in the fields of Medicine, engineering, Information Technology,

Management, Education etc.

Monthly spending on mobile usage (Approximately in Rs.)------------------------

-

ADDRESS: --------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------

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Contact No. --------------------------------------------------------------------------------------------

---------------THANK YOU FOR COOPERATION-------------

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