© IPC, 2008 IATA World Cargo Symposium, 05 th March 20081 Future of Mail by Air Initiative; A Reliable & Sustainable Network & Paper Free Transport Reliable

© IPC, 2008 IATA World Cargo Symposium, 05th March 2008 1

Future of Mail by Air Initiative;

A Reliable & Sustainable Network& Paper Free Transport

Reliable

Sustain-able

Paper-free

Network

In the

Future

Align business processes & systems with Airlines to become a low cost – high quality customer

Align processes & systems with Posts to avoid extra costs and to become a high quality supplier

Higher Visibility of Mail in Transport

Lower operating cost

Higher yield on Mail product

More data – easier to manage Mail

Deal with legal aspects, coordinate interface with ground handlers and border agencies

Reliable

Sustain-able

Paper-free

Network

In the

Future


More Visibility

Posts need more visibility now !!

Receptacle ID is “common data element” for Mail systemsCargo systems: NO piece (receptacle) ID level trackingMail systems YES, but:

to be expanded (more airlines, more airports) to be enhanced (positive data capturing, M39 standard)

Participants Future of Mail by Air initiative commit to Piece ID level tracking, no virtual events and mystical scans Common solutions to capture data and report events in most

cost effective way Enhance systems and use new CARDIT-RESDIT message

standard (M39) to support process and system alignment


PAWB - process optimization and automation; reduce cost, increase yield

PAWB is NOT only about monitoring & visibility

Sourcing / Capacity reservation Posts to provide electronic volume forecasts; Posts and

Carriers to automate capacity reservation processAccounting Simplify accounting process, implement electronic

invoicing and consider centralized accounting solutionsBorder agency electronic data interface Posts and Carriers to align information exchange with

border agenciesPAWB number is the key to align Cargo and Mail systems

and add functionality for Mail


Pre-requisite Process & System alignment

Link the common entity in all business processes

Delivery Bill + Cons. IDMAWB + MAWB No.

HAWB + HAWB No.

Cargo Piece + UPID

Delivery Bill + Cons. IDDelivery Bill + Cons. ID

Letter Bill + Dispatch ID

Receptacle + IDCargo Piece + UPID

HAWB + HAWB No.

MAWB + MAWB No.

Receptacle + ID

Letter Bill +Dispatch ID

Delivery Bill + Cons. ID

Process & System Alignment

CARGO MAIL


Pre-requisite Process & System alignment

Link the common entity in all business processes

Delivery Bill + Cons. IDMAWB + MAWB No.

HAWB + HAWB No.

Cargo Piece + UPID

Delivery Bill + Cons. IDDelivery Bill + Cons. ID

Letter Bill + Dispatch ID

Receptacle + ID

MAWB + MAWB No.

Receptacle + IDCargo Piece + UPID

PAWB No. AssociationMissing entity

Missing entity

Now processes and systems can be integrated

Process & System Alignment

CARGO MAIL


Mail System (CARDIT-RESDIT)

XXX 12345678 (PAWB no)1) AABBBCDDFFFGAUN80123001000123

2) AABBBCDDFFFGAUN80123002000098





7) AABBBCDDFFFGACE80125001000065

8) AABBBCDDFFFGACE80125002000113

1 consignment = PAWB linked to

8 unique piece IDs (receptacle IDs)

Cargo System (CARGO IMP)

XXX 12345678 (PAWB nr)

“MAL” special handling code to identify consignment as Mail

PAWB nr. = 8 mail pieces = 1 consignment

Assign PAWB number to Receptacle IDsUse “MAL” special handling code


XXX 12345678 (PAWB no)AABBBCDDFFFGAUN80123001000123

AABBBCDDFFFGAUN80123002000098





AABBBCDDFFFGACE80125001000065


1 consignment = one origin-destination pair:

From BBB to FFF


XXX 12345678 (PAWB no)AABBBCDDFFFGAUN80123001000123








1 consignment = Unique service level : A = Priority mail


XXX 12345678 (PAWB nr)AABBBCDDFFFGAUN80123001000123








3 mail dispatches

= 1 consignment


Will the CARDIT & RESDIT messages still be in the picture?YES, but messages to be enhanced and expanded CARDIT – RESDIT M39 standard in 2009

In addition “allocation/booking” & invoice messages

What is the “key” to align processes and systems between air carriers and posts?

The link between PAWB number (cargo system)

and receptacle ID (mail system) What EDI interfaces will be used between airlines and posts?

The Future of Mail By Air | Rome | March 5th, 2008 Page 8

Future of Mail by Air Initiative

Advantages use of PAWB number for Posts

Direct Advantages Indirect advantages

PAWB nr.

Invoicing InvoicingHandover to Post

Handover to Post Transport TransportHandover

to CarrierHandover to Carrier Production Production

Booking

BookingAllocationAllocation

CARDIT-RESDIT

+

Transparency in transport & handover to

Post

“Mail Booked is Mail Flown”

Allows for Centralized Accounting

Border Agencies - Paper Free transport

Wider geographical coverage (airports &

airlines)

Transparency in transport & handover to

Post

“Mail Booked is Mail Flown”

Allows for Centralized Accounting

Border Agencies - Paper Free transport

Wider geographical coverage (airports &

airlines)

Optimization pre-production processes for Post

Improved and automated interaction Carrier-Post &

(Post-Post)

Standardization processes for Mail and Commercial

products

Optimization pre-production processes for Post

Improved and automated interaction Carrier-Post &

(Post-Post)

Standardization processes for Mail and Commercial

products


Direct AdvantagesDirect Advantages First Step to merge mail and First Step to merge mail and

freight systemsfreight systems• Lowers systems cost Lowers systems cost • Paper free transportPaper free transport• Communication with Communication with

tracking systems tracking systems • Allows for electronic Allows for electronic

customs clearance customs clearance

Indirect advantagesIndirect advantages Allows for combined Allows for combined

accounting practices accounting practices with freight/mailwith freight/mail

Combined Combined processing/scanningprocessing/scanning

Black HolePAWB nr. Not in place CARDIT-RESDIT

Advantages to using PAWB for AirlinesAdvantages to using PAWB for Airlines




Booking



Background and Concept

Electronic Handshakes & Process optimization

BOOKING MONITORING ACCOUNTING

Way Forward – Phasing

Future of Mail by Air


ELECTRONIC HANDSHAKES

Allocation / allotment template = “handshake” per IATA season on capacity per flight per weekday


Handover to Post Transport Transport Handover

to Carrier Handover to Carrier Production Production

Booking





Booking / Booking message = “handshake” on the capacity committed for a mail consignment per flight




Booking






Handover Origin – POA / RESDIT 74 = “handshake” on what receptacle IDs are part of the consignment received

Invoicing Invoicing Handover to Post



Booking







Handover Destination – POD / RESDIT 21 = “handshake” on when (date time) what (receptacle IDs) was delivered by Carrier at destination




Booking







Handover Destination – POD / RESDIT 21 = “handshake” on when (date time) what (receptacle IDs) was delivered by Carrier at destination

Invoicing message = “handshake” on what the Post shall pay the Carrier based on electronic POA and or POD




Booking



Before IATA season agree allotment template per route

X days before flight “pre-booking” based on most accurate forecast,

correction for trends, holidays, season etc. “correction booking” in case of large mailings

X hours before flight “correction booking” based on production volume

alert if outside tolerance level CARDIT is final booking, with actual volumes


Forecasting & Booking


Booking & alignment systems

Origin Post

Carrier Cargo

System

Carrier Mail

System

Booking

portal

CAPE Vision

FWBCARGO 2000

CARDIT

Historic Data

Allocation Request

Confirm allocation

Allotment

TemplateForecast Tool

Booking Request

Mailing &

Production

alert Confirm bookingConfirm bookingPAWB assignment (1)

Booking Correction



to Carrier Handover to Carrier

Production Production

Booking




Booking

1,000 kg

6 Months6 Months

AA




Booking




Booking

1,000 kg

6 Months6 Months

1,200 kg?

NN

1,000 kg 200 kg?

AA BB

AA

- 3wks- 3wks




Booking




Booking

1,000 kg

6 Months6 Months

1,200 kg?

NN

1,000 kg 200 kg?

AA BB

AA

1,500 kg?

NN

1,200 kg 300 kg?

AA BB

-3 wks-3 wks

YY




Booking


-3 hrs-3 hrs



Booking

1,000 kg

6 Months6 Months

1,200 kg?

NN

1,000 kg 200 kg?

AA BB

AA

1,500 kg?

NN

1,200 kg 300 kg?

AA BB

1,450 kg

- 3wks- 3wks

Drivers

Optimum use of preferred Carrier

More effective use available capacity

Quality & Cost optimization for both Post & Carrier

Drivers

Optimum use of preferred Carrier

More effective use available capacity

Quality & Cost optimization for both Post & Carrier

YY YY




Booking


3hrs3hrs ClosureClosure

Future of Mail by Air InitiativeBookingBooking

Advantages to booking the mailAdvantages to booking the mail Planning!!Planning!!

• Capacity restricted flights are managedCapacity restricted flights are managed• Other postal customers are not Other postal customers are not

inconvenienced or delayedinconvenienced or delayed• Freight customers are not off loadedFreight customers are not off loaded• Able to sell unused spaceAble to sell unused space




Booking






Centralized Solutions and Paper Free Transport


© IPC, 2008 IPC initiative Future of Mail by Air 24

Monitoring & alignment systems

Origin Post

Carrier Cargo

System

Carrier Mail

System

Booking

portalConfirm booking

CAPE VisionRESDIT 74

PAWB assignment (2)RESDIT 24RESDIT 21

FWB

Booking Request

CARGO 2000

CARDIT

Route Map

RCSDEPDEL

PAWB assignment (1)




Booking


© IPC, 2008 IPC initiative Future of Mail by Air 25

PREDES CARDIT RESDIT 74 RESDIT 24

If not loaded


Nesting and smart scanning

Delivery

RESDIT 21

PAWB - RCS PAWB - DEP PAWB - DEL

Tarmac Tarmac Flight AMU

destinationPost origin

Post scans receptacles while loading ULD and

creates nest ID: container-journey ID

Handler scans container-journey ID or reports ULD ID at collection to report possession

Post attaches container-journey ID label on ULD

Handler scans container-journey ID or reports ULD

not loaded for uplift event

Handler scans container-journey ID or reports ULD

on delivery to AMU to report handover

to Post

Post links container-journey ID to ULD

ID in CARDIT



Monitoring: ULD - loading

Bag 1Bag 2Bag 3Bag 4Bag 5

:

Bag 100


:

Bag 100

ULD 1

1 50

ULD 2

51100

PAWB000-

12345678




Booking


CARDITCARDIT

1

100




RESDIT 74

RESDIT 74

RESDIT 24

RESDIT 24

RESDIT 21

RESDIT 21


:

Bag 100


:

Bag 100

ULD 1

1 50

ULD 2

51100

ULD 11 50

received

ULD 11 50

Flight 1

ULD 11 5012:00

RCS DEP DEL

PAWB000-

12345678

FL

IGH

T A

A




Booking


CARDITCARDIT

1

100




RESDIT 74

RESDIT 74

RESDIT 24

RESDIT 24

RESDIT 21

RESDIT 21


:

Bag 100


:

Bag 100

ULD 1

1 50

ULD 2

51100

ULD 11 50

received

ULD 251100received

ULD 11 50

Flight 1

ULD 251100Flight 2

ULD 11 5012:00

ULD 251100

15:00

RCS DEP DEL

PAWB000-

12345678

FL

IGH

T A

A

FL

IGH

T B

B




Booking


CARDITCARDIT

1

100




RESDIT 74

RESDIT 74

RESDIT 24

RESDIT 24

RESDIT 21

RESDIT 21


:

Bag 100


:

Bag 100

ULD 1

1 50

ULD 2

51100

ULD 11 50

received

ULD 251100received

ULD 11 50

Flight 1

ULD 251100Flight 2

ULD 11 5012:00

ULD 251100

15:00

Events based on PAWB/NESTING scanningEvents based on PAWB/NESTING scanning

RCS DEP DEL

PAWB000-

12345678

FL

IGH

T A

A

FL

IGH

T B

B




Booking


CARDITCARDIT

1

100




RESDIT 74

RESDIT 74

RESDIT 24

RESDIT 24

RESDIT 21

RESDIT 21 RESCONRESCON


:

Bag 100


:

Bag 100

ULD 1

1 50

ULD 2

51100

ULD 11 50

received

ULD 251100received

ULD 11 50

Flight 1

ULD 251100Flight 2

ULD 11 5012:00

ULD 251100

15:00

50

Bag 1Bag 2::Bag 50

Bag 1Bag 2::Bag 50


RE

CE

PT

AC

LE

SC

AN

NIN

G

RCS DEP DEL

PAWB000-

12345678

FL

IGH

T A

A

FL

IGH

T B

B

1 A




Booking


CARDITCARDIT

1

100




RESDIT 74

RESDIT 74

RESDIT 24

RESDIT 24

RESDIT 21

RESDIT 21 RESCONRESCON


:

Bag 100


:

Bag 100

ULD 1

1 50

ULD 2

51100

ULD 11 50

received

ULD 251100received

ULD 11 50

Flight 1

ULD 251100Flight 2

ULD 11 5012:00

ULD 251100

15:00

50

Bag 1Bag 2::Bag 50

Bag 1Bag 2::Bag 50

50

Bag 51Bag 52::Bag 100

Bag 51Bag 52::Bag 100


RE

CE

PT

AC

LE

SC

AN

NIN

G

RCS DEP DEL

PAWB000-

12345678

FL

IGH

T A

A

FL

IGH

T B

B

1

1

A

B




Booking


CARDITCARDIT

1

100



Monitoring: LOOSE-loaded

Bag 1Bag 2:Bag 100

Bag 1Bag 2:Bag 100

PAWB 1000-

12345678




Booking


CARDITCARDIT

100

1



Monitoring: Loose-loaded

Bag 1Bag 2:Bag 100

Bag 1Bag 2:Bag 100

PAWB 1000-

12345678

RCS

90

Bag 1Bag 2:Bag 90

Bag 1Bag 2:Bag 90

1

10

Not Accepted




Booking


RESDIT 74

RESDIT 74CARDITCARDIT

100

1




Bag 1Bag 2:Bag 100

Bag 1Bag 2:Bag 100

PAWB 1000-

12345678

RCS

90

Bag 1Bag 2:Bag 90

Bag 1Bag 2:Bag 90

10

Bag 91Bag 92:Bag 100


1

PAWB 2000-

87654321

10

Not Accepted




Booking


RESDIT 74


2

100

1




Bag 1Bag 2:Bag 100

Bag 1Bag 2:Bag 100

PAWB 1000-

12345678

RCS

90

Bag 1Bag 2:Bag 90

Bag 1Bag 2:Bag 90

10



1

PAWB 2000-

87654321

10



2

10

Not Accepted




Booking


RESDIT 74


2

100

1




Bag 1Bag 2:Bag 100

Bag 1Bag 2:Bag 100

PAWB 1000-

12345678

RCS

90

Bag 1Bag 2:Bag 90

Bag 1Bag 2:Bag 90

10



10

Bag 81Bag 82:Bag 90

Bag 81Bag 82:Bag 90

80

Bag ?

1 1

1

PAWB 2000-

87654321

10



2

DEP

10

Not Accepted

A

B




Booking


RESDIT 74

RESDIT 74

RESDIT 24


FL

IGH

T A

FL

IGH

T B

2

100

1




Bag 1Bag 2:Bag 100

Bag 1Bag 2:Bag 100

PAWB 1000-

12345678

RCS

90

Bag 1Bag 2:Bag 90

Bag 1Bag 2:Bag 90

10



10

Bag 81Bag 82:Bag 90

Bag 81Bag 82:Bag 90

80

Bag ?

1 1

1

PAWB 2000-

87654321

10



2

DEP

10



2

DEL

80

Bag ?

1

10

Bag 81Bag 82:Bag 90

Bag 81Bag 82:Bag 90

1

10

Not Accepted

A

B

B

B

A




Booking


RESDIT 74

RESDIT 74

RESDIT 24

RESDIT 24

RESDIT 21


FL

IGH

T A

FL

IGH

T B

2

100

1




Bag 1Bag 2:Bag 100

Bag 1Bag 2:Bag 100

PAWB 1000-

12345678

RCS

90

Bag 1Bag 2:Bag 90

Bag 1Bag 2:Bag 90

10



10

Bag 81Bag 82:Bag 90

Bag 81Bag 82:Bag 90

80

Bag ?

1 1

1

PAWB 2000-

87654321

10



2

DEP

10



2

DEL

80

Bag ?

1

10

Bag 81Bag 82:Bag 90

Bag 81Bag 82:Bag 90

1


10

Not Accepted

A

B

B

B

A




Booking


RESDIT 74

RESDIT 74

RESDIT 24

RESDIT 24

RESDIT 21


FL

IGH

T A

FL

IGH

T B

2

100

1




Bag 1Bag 2:Bag 100

Bag 1Bag 2:Bag 100

PAWB 1000-

12345678

RCS

90

Bag 1Bag 2:Bag 90

Bag 1Bag 2:Bag 90

10



10

Bag 81Bag 82:Bag 90

Bag 81Bag 82:Bag 90

80

Bag ?

1 1

1

PAWB 2000-

87654321

10



2

DEP

10



2

DEL

80

Bag ?

1

10

Bag 81Bag 82:Bag 90

Bag 81Bag 82:Bag 90

1

Events based on PAWB/NESTING scanningEvents based on PAWB/NESTING scanning 80

Bag 1Bag 2:Bag 80

Bag 1Bag 2:Bag 80

1

10

Bag 81Bag 82:Bag 90

Bag 81Bag 82:Bag 90

1

10



2

10

Not Accepted

A

B

B

B

A

B

B

A




Booking


RESDIT 74

RESDIT 74

RESDIT 24

RESDIT 24

RESDIT 21

RESDIT 21 RESCONRESCONCARDITCARDIT

RE

CE

PT

AC

LE

SC

AN

NIN

G

FL

IGH

T A

FL

IGH

T B

2

100

1

MonitoringMonitoring

CARDIT – RESDIT Exchanges CARDIT – RESDIT Exchanges AA currently exchanges with our largest Postal AA currently exchanges with our largest Postal

CustomersCustomers CARDIT – RESDIT provides piece level trackingCARDIT – RESDIT provides piece level tracking AA scans mail and uses AccuCode’s vMail system to AA scans mail and uses AccuCode’s vMail system to

generate RESDITS to Posts for Possession, generate RESDITS to Posts for Possession, Load/Departures, and DeliveryLoad/Departures, and Delivery

AA uses scan data to prevent and immediately react AA uses scan data to prevent and immediately react to possible service failuresto possible service failures

Weekly performance evaluations with USPS based on Weekly performance evaluations with USPS based on scansscans


ChallengesChallenges Current freight monitoring systems are not Current freight monitoring systems are not

piece levelpiece level Containers loaded by the post are not Containers loaded by the post are not

scannedscanned Not all mail is bar codedNot all mail is bar coded Cost prohibitive to install scanning in all Cost prohibitive to install scanning in all

stationsstations


Challenges MetChallenges Met Future freight tracking systems will provide Future freight tracking systems will provide

piece level trackingpiece level tracking New M39 CARDIT allows post to inform New M39 CARDIT allows post to inform

carrier which pieces are in a post built unitcarrier which pieces are in a post built unit IPC’s Mail Registration device allows carriers IPC’s Mail Registration device allows carriers

to utilize existing postal scans to utilize existing postal scans





Centralized Solutions and Paper Free Transport



Starting point: reliable electronic data POA and POD If POA and POD include link PAWB number and receptacle

IDs it is possible to invoice: at consignment level by PAWB number for Carrier at postal shipment level / dispatch ID for Post

Options under consideration: Self payment procedures using EDI “INVOIC” Centralized solutions, e.g. IATA - Central Accounting

System CASS (single invoice / settlement for multiple Post – Carrier relations)

Future of Mail Transport by Air

Reliable and simplified electronic invoicing


Accounting & alignment systems

Origin Post

Carrier Cargo

System

Carrier Mail

System

Central

SettlementConfirm INVOIC

CAPE VisionPOA - RESDIT 74

POD - RESDIT 21

INVOIC Request

CARGO 2000POA POD

Pay

for

Performance




Booking



Customer 1(PPO)

Global Match HubGlobal Match Hub

CN Doc.PPO 1

CN Doc.PPO 1

PAWB Link

Global Match Accounting: PAWB settlement scenario


Customer 2(PPO)

Customer 3(PPO)

CN Doc.PPO 2

CN Doc.PPO 2

CN Doc.PPO 3

CN Doc.PPO 3

CN DataPPO 3




Booking


CN DataPPO 2

CN Data.PPO 1


Carrier (Airline)`Carrier (Airline)`

Customer 1(PPO)


CN Doc.PPO 1

CN Doc.PPO 1

PAWB Link



Customer 2(PPO)

Customer 3(PPO)

CN Doc.PPO 2

CN Doc.PPO 2

CN Doc.PPO 3

CN Doc.PPO 3

CN DataPPO 3

PAWB and/or

CN Doc.

PAWB and/or

CN Doc.CARDIT

RESDIT




Booking


CN DataPPO 2

CN Data.PPO 1

PAWB and/or

CN Doc.

PAWB and/or

CN Doc.



Int’l Postal Accounting

Karlsruhe


Karlsruhe

Customer 1(PPO)


CN Doc.PPO 1

CN Doc.PPO 1

PAWB Link



Customer 2(PPO)

Customer 3(PPO)

CN Doc.PPO 2

CN Doc.PPO 2

CN Doc.PPO 3

CN Doc.PPO 3 PAWB

CN Data

Taken from

Original CN

Docs

+

PAWB De-Link

CN DataPPO 3

CN Data.PPO 1

CN Data.PPO 1

CN DataPPO 2

CN DataPPO 2

CN DataPPO 3

CN DataPPO 3

PAWB and/or

CN Doc.

PAWB and/or

CN Doc.CARDIT

RESDIT




Booking


CN DataPPO 2

CN Data.PPO 1

PAWB and/or

CN Doc.

PAWB and/or

CN Doc.




Karlsruhe


Karlsruhe

Customer 1(PPO)


CN Doc.PPO 1

CN Doc.PPO 1

PAWB Link



Customer 2(PPO)

Customer 3(PPO)

CN Doc.PPO 2

CN Doc.PPO 2

CN Doc.PPO 3

CN Doc.PPO 3 PAWB

CN Data

Taken from

Original CN

Docs

+ Transport Invoice

Transport Invoice

PAWB De-Link

CN DataPPO 3

CN Data.PPO 1

CN Data.PPO 1

CN DataPPO 2

CN DataPPO 2

CN DataPPO 3

CN DataPPO 3

PAWB and/or

CN Doc.

PAWB and/or

CN Doc.CARDIT

RESDIT




Booking


CustomerInvoice

CustomerInvoice

CustomerInvoice

CustomerInvoice

CustomerInvoice

CustomerInvoice

CN DataPPO 2

CN Data.PPO 1

PAWB and/or

CN Doc.

PAWB and/or

CN Doc.

Advise ofsettlementAdvise ofsettlement

InvoicingInvoicing

Consignment level invoicingConsignment level invoicing Provides most accurate tracking and billingProvides most accurate tracking and billing Can utilize PAWB in existing accounting Can utilize PAWB in existing accounting

systemssystems Electronic AccountingElectronic Accounting

Already in place for some postsAlready in place for some posts Lowers cost and speeds paymentLowers cost and speeds payment Provides for efficient and timely claims Provides for efficient and timely claims

processingprocessing


Short term – 1 Q 2009 CARDIT-RESDIT M39 implementation and expansion IPC Mail registration device implementation Allotment template building and automated forecasts

Medium term – 2009-2010 Standard booking and invoice message Pilot trials Mail in booking portals, Cargo 2000 Pilot trial paper free mail by air

Long term – > 2011 Cargo system piece ID tracking Centralized accounting and Clearing house mail Expansion paper free mail by air

Future of Mail Transport by Air Initiative;

Way Forward


OngoingOngoing

Q2 2008Q2 2008

End 2008 - 2009End 2008 - 2009

2010 Onwards2010 Onwards

Way Forward - phasing




Booking


MEDICI Interface to Customs

CARDIT/ RESDIT M39 Roll-out

Using GlobalMatch, we are working towards Paper Free Transport and PAWB

implementation:

Pilot Test Trials FoMBA

Implementation FoMBA

The Way ForwardThe Way Forward

AA (vMail) will implement M39 in MarchAA (vMail) will implement M39 in March AA (vMail) is ready to accept scan data from IPC AA (vMail) is ready to accept scan data from IPC

Mail Registration DevicesMail Registration Devices Combining systems is not plug and play and will Combining systems is not plug and play and will

be phased inbe phased in

Documents

© IPC, 2008 IATA World Cargo Symposium, 05 th March 20081 Future of Mail by Air Initiative; A Reliable & Sustainable Network & Paper Free Transport Reliable