© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.6.0 Performance Dashboard

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved.

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Operator Training – Release 4.6.0 Performance Dashboard

ReliaTel®

Operator Training

Performance Reporting

Release 4.6.0

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Training - Version 1.0


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Performance Reporting Categories of reports

Basic All implementations

Device (vendor) specific Dependent on device vendors included in implementation

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Performance Reporting Types of reports

Legacy framework New framework

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Sample – New Framework

Sample – Legacy Framework


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Performance Reporting Base reports – combination of legacy and new framework

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Report Legacy/New

Alarm Legacy

Dashboard Metrics New

Monitor Legacy

Traceroute New


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Running a Basic Report (example)

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Sample Report Example of the first page of a basic report:

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Creating a Custom Report Variety of configuration options enables customization Report can be saved and recalled Process

Select the report Basic report is the foundation for the customized report Click Customize this Report

General tab Name and description

Parameters tab Select parameter options

Classes tab Select device class Match class with entity/entities selected

Save the report

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Creating a Custom Report – General Tab General tab

Change report name and description Option to make the report available globally or only to the user

ReliaTel Administrator only; not available to operators Click Save as New to save the new report

Hint: Click Save as New after configuration is complete. If you click Save as New from this window you have to click the Reports tab, open the new report and click the Customize this Report link to continue.

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Creating a Custom Report – Parameters Tab Available parameter configuration options

Range of options determined by the basic report selected

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Creating a Custom Report – Classes Tab Filter the report to include entities for one or more classes

Class selection automatically filters the entities that the report will include Default value is all classes; select the check box for individual classes to

apply class filtering Selections in the Classes tab supersedes selections made in the

Parameters tab Click Save as New

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Retrieving a Custom Report Locate in same group as the base report Sample custom report – Time to Resolve – in Alarm Reports

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Creating a Customized Report - Review Variety of configuration options enables customization Report can be saved and recalled Process

1. Select the report Basic/standard report is the foundation for the customized report

2. Click Customize this Report link.3. Enter a report name and description.

Check box ‘Make report available for other users’ is available to ReliaTel Administrator only, not operator.

4. Select parameters that will define report data. Parameters and criteria will vary by report

5. Click Save as New.6. Select the Reports tab.7. Locate the custom report, click the link, then click Run Report.

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Modifying and Removing a Custom Report Modifying a report

1. Select the report.2. Click the Customize this Report link.3. Modify the report parameters.4. Click Save.

If you want to create a new report, rename the report and click Save as New. Removing a report

1. Select the report.2. Click the Remove this Report link.

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Reports – QoS Trend Charts (Histograms)

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Selecting a chart – look for trend charts (ex: CUCM devices)

Uses the legacy framework to generate a trend chart


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Reports – QoS Trend Charts (Histograms) Sample QoS histograms

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Setting Up a Standard, New Framework Report

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1. Select a report

3. Select a date range

4. Click Run Report

2. Select an entity/collector


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Changing Report Parameters - Collectors

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Select a report – each displays a description

Single entity/collector or multiple entities/collectors Depends on report

Multiple entities/collectors selected from list in the system


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Sample Standard CUCM Report This is an example of a CUCM weekly call activity report for a collector,

for the first two weeks of the month of September:

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Customizing a Report - Date Range Parameters

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Select Custom Range

Select Start Date

Select End Date

Customized date parameters


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Saving a Customized Report

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Set the report parameters andclick Save

Name and describe the report

Recall the report No custom reports

are shared


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Reports - Archived Segments

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Archived report data Retrieve report data by archived date segments

Each segment is approximately 2 weeks Maximum of 6 segments – as a new segment is added the oldest segment

rolls off the list

Select archive segment, then run report


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Exporting a Report

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1. Set up parameters, run report, click Export.

2. Export progresses to Done state.

3. Click Download; open in application that is .csv enabled.


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Interface Management

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Split-column menu

Filtering

Rearrange columns

Filtering on a single cell

Documents

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release 4.6.0 Performance Dashboard