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大学英语大学英语跨文化交际跨文化交际
Chapter 10
Intercultural
Communication Competence
黑龙江大学外语部
QuotationQuotation
If you are not in tune with the universe, there is sickness in the heart and mind.
—Navajo Saying
Chapter 10 Intercultural Communication Competence
Learning Objectives
In this chapter, students will learn how to: 1. perceive the factors underlying intercultural communication competence. 2. understand the definition of intercultural communication competence.
3. describe the relationship between intercultural communication competence and intercultural competence. 4. summarize the various components of intercultural competence. 5. distinguish the dimensions of intercultural competence. 6. master the strategies and skills for improving intercultural competence.
Chapter 10 Intercultural Communication Competence
Intercultural Communication Competence
Factors Components Improving Intercultural
Communication
CC
IC andICC
Individual
Contextual
Strategies
Skills
Significance of CIC
Imperative for IC
Dimensions
Affective
Knowledge
Psychomotor
Situational Features
Definitions
Chapter OutlineChapter Outline
Chapter 10 Intercultural Communication Competence
Lead-in Case Lead-in Case What’s the Matter with the What’s the Matter with the Gift? Gift?
Please read case and then discuss the questions in pairs. 1. Why do you think the old woman appeared to be angry?2. How do you relate the old woman’s behavior to her culture?
Chapter 10 Intercultural Communication Competence
1. Significance of Competent Intercultural Communication
2. The Imperative for Intercultural Competencea. The Economic Imperative for Intercultural
Competenceb. The Technological Imperative for Intercultural
Competencec. The Demographic Imperative for Intercultural
Competenced. The Social Justice Imperative for Intercultural
Competence
Factors underlying Intercultural Factors underlying Intercultural Communication Competence Communication Competence
Chapter 10 Intercultural Communication CompetenceText Text AA
Why do we need intercultural
competence in modern society?
After-Reading Check
Chapter 10 Intercultural Communication Competence
Four DefinitionsCompetent Communication Communication Competence Intercultural Competence Intercultural Communication Competence
Text BText BDefinitions: Communication Definitions: Communication Competence and Intercultural Competence and Intercultural Communication CompetenceCommunication Competence
Chapter 10 Intercultural Communication Competence
Competent communication
Competent communication is interaction
that is perceived as effective in fulfilling
certain rewarding objectives and is also
appropriate to the context in which the
interac tion occurs.
Chapter 10 Intercultural Communication Competence
Communication Competence
Communication competence is a social judgment that people make about others.
Chapter 10 Intercultural Communication Competence
Intercultural Competence
“The ability to become effective and appropriate in interacting across cultures”
Chapter 10 Intercultural Communication Competence
Intercultural communication
competence
Intercultural communication competence refers to the ability to accomplish effective and appropriate intercultural communication between communicators of different cultures.
Chapter 10 Intercultural Communication Competence
The Components of Intercultural CompetenceIndividual Components of Intercultural Competence :Individual components usually include motivation, knowledge, attitudes, behaviors and skills. Contextual Components of Intercultural Competence
Text CText CThe Components of The Components of Intercultural Competence Intercultural Competence
Chapter 10 Intercultural Communication Competence
Individual Components of Intercultural Competence
Motivation includes the overall set of emotional associations that people have as they actually communicate interculturally.
a. Motivation
Chapter 10 Intercultural Communication Competence
The knowledge component comprises various cognitive aspects of communication competence; it involves what we know about ourselves and others, and about various aspects of communication.
b. Knowledge
Chapter 10 Intercultural Communication Competence
Many attitudes contribute to intercultural communication competence, including tolerance for ambiguity, empathy, and nonjudgmentalness.
c. Attitudes
Chapter 10 Intercultural Communication Competence
There seem to be two levels of behavioral competence. The macro level includes many culture-general behaviors, then there is the micro level, at which these general behaviors are implemented in culture-specific ways.
d. Behaviors and Skills
Chapter 10 Intercultural Communication Competence
Contextual Components of Intercultural Contextual Components of Intercultural CompetenceCompetence
• Context refers to all the information in the actual communication setting, so some intercultural communication scholars would use another term “situational features” to refer to the context.
• Another aspect of context is the communicator's position within a speech community.
• In addition, an individual’s competence may be constrained by the political, economic, and historical contexts.
Chapter 10 Intercultural Communication Competence
Text DText DThe Dimensions of The Dimensions of Intercultural CompetenceIntercultural Competence
• The Knowledge Dimension • The Affective Dimension • The Psychomotor Dimension • The Situational Features Dimension
Chapter 10 Intercultural Communication Competence
Intercultural Competence
Knowledge
Situational Features
PsychomotorAffective
Chapter 10 Intercultural Communication Competence
a. Ethnocentrism
b. Cognitive Complexity
c. Self-esteem and Confidence
d. Innovativeness
e. Trust in Peoplef. Acculturation Motivation
Text EText EStrategies and Skills for Strategies and Skills for Improving Intercultural Improving Intercultural CompetenceCompetence
Chapter 10 Intercultural Communication Competence
a. Work to Emphasize Areas of Similarity with Others
b. Try to Accept Differing Opinions
c. Make Your Verbal Messages
d. Avoid Dominating Conversations
e. Avoid Being Submissive in Conversations
f. Be an Affirmer
Skills for Improving Skills for Improving Intercultural CompetenceIntercultural Competence
Chapter 10 Intercultural Communication Competence
Case studyCase study
Improved Communication
Alternative communication began early on our Beijing bound flight. A strong Chinese man in a navy-blue suit was the last to board. He sat down in the aisle seat next to my travel mate, Aaron, and threw his seat belt across his lap. Neither Aaron nor I had yet learned how to say as much as "hello" in Chinese. We caught the blue-suited man's attention and greeted him with a silent nod and smile. He turned away with a look of slight disgust, which we interpreted as a message to end efforts at socialization.
Chapter 10 Intercultural Communication Competence
We were discouraged by the hostility of this first encounter, but we were determined to improve our capacity. We opened our China travel book and started in on the "Useful Phrases" section. As we practiced counting from 1 to 10 quietly, we were startled to hear the third resident of our row chime in to correct our pronunciation of the number 2, ("aarrr," not "rrr"). We overeagerly corrected ourselves, thanked him generously, and went on counting; making it clear that constructive criticism was welcome. For the remainder of the flight, Mr. Wang leaned over our book and pointed out our mistakes. We shared a few laughs.
Chapter 10 Intercultural Communication Competence
It did not matter that much if what Mr. Wang taught us was forgotten or misunderstood. What mattered was that his image of us as happily ignorant was dispelled, as was our image of him as hostile. We communicated.
Chapter 10 Intercultural Communication Competence
Assignment Do the Checklist and Assessment. Do the rest exercises and activities in “After-
reading Check” of each text. Answer the following questions:(1) How does this case relate to intercultural
communication?(2) Why did the author have a bad impression on
the Chinese man?(3) How did he change his opinion about the
Chinese man?
Chapter 10 Intercultural Communication Competence
After-class activities
1. Write a paper analyzing the intercultural communication competence.
2. Review the chapter
Chapter 10 Intercultural Communication Competence
Thank you! Thank you!