CONTENTS · Airports Company South Africa Annual Report 2009 - A plan realised. A nation made proud. page 1 Mission, values and strategy Airport statistics Company profile

Airports Company South Africa

Annual Report 2009 - A plan realised. A nation made proud.

page 1

Mission, values and strategy

Airport statistics

Company profile

Group structure

Chairman’s review

Managing director’s review

Finance director’s review

Value added statement

Board of directors

Executive committee

Operating structure

Airport locations

Community upliftment

Aviation services

Airport operations

Commercial services

Human resources

Corporate governance and compliance

Corporate social investment

Directors’ responsibility statement

Certificate by company secretary

Information presented in terms of section 55(2) of the pfma

Report of the board audit committee

Independent auditors’ report

Directors’ report

Statement of financial position

Statement of comprehensive income

Statement of cash flows

Statement of changes in equity

Notes to the financial statements

Statistical review

Notice of annual general meeting

Proxy form

Administration

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Perforated

Inside back cover

CONTENTS

MISSION, VALUES AND STRATEGY





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MISSION

To develop and manage world-class airports for the benefit of all stakeholders.

VaLUeS

Pride

Passion – Living our values and pursuing our goals

Results – Being customer and partner focused

Integrity – enabling trust and respect in all our actions

Diversity – promoting our african heritage in a global context

Excellence – Continuously improving and innovating our business

VISION

To be a world-leading airport business.

STRaTegY

To build an efficient and customer-focused business.

HIgHLIgHTS

Revenue increased by 13% to R3,2 billion

Non-aeronautical revenues increased by 20% to R1,7 billion

Cash generated from operations increased by 35% to R1,6 billion

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Annual Report 2009 - a plan realised, a nation made proud

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AIRPORT STATISTICS



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Annual Report 2009 - a plan realised, a nation made proud

6. BLOeMFONTeIN INTeRNaTIONaL

• Departing passengers – 205 059

• arriving air traffic movements – 12 634

• annual passenger handling capacity – 360 000 passengers

• public parking bays – 185

7. geORge



• First place in the aCI-aSQ Best airport awards in africa



8. UpINgTON INTeRNaTIONaL





9. KIMBeRLeY





10. pILaNeSBeRg INTeRNaTIONaL





1. O.R. TaMBO INTeRNaTIONaL

• Departing passengers – 9 045 239


• annual passenger handling capacity – 23 million passengers

• public parking bays – 16 570

2. Cape TOWN INTeRNaTIONaL



• Third place in the aCI-aSQ Best airport awards in africa

• annual passenger handling capacity – 8,5 million passengers


3. DURBaN INTeRNaTIONaL



• annual passenger handling capacity – 4,5 million passengers


4. pORT eLIZaBeTH INTeRNaTIONaL



• Second place in the aCI-aSQ Best airport awards in africa

• annual passenger handling capacity – 2 million passengers


5. eaST LONDON





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COMPANY PROFILE

The transformation extends far beyond the highly visible expansion and additions to its inherited infrastructure,

to embrace successful commercial principles and a strong customer service ethic.



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Best airport in africa awards. This brought the number of awards won by

aCSa airports to 17, to date.

To make such achievements possible, aCSa pays special attention

to creating an enabling environment for its people. During the 2009

financial year, aCSa spent a total of R13 million on training for the

year under review, which focused on areas such as educational

support, management development, supervisory development, coaching,

mentoring, behavioural training including customer care and technical

and functional skills development.

Security will always receive priority attention. Installation of the latest

security detection equipment for passenger screening points includes

new, high-definition X-ray units to improve carry-on bag screening and

the detection of potential threat items.

It will be seen throughout this annual report that aCSa indeed

continues to strive successfully to achieve its mission of developing and

managing world-class airports for the benefit of all stakeholders.

LegaL STRUCTURe

aCSa was formed in 1993 as a public company under the Companies

act of 1973, as amended, and the airports Company act of 1993, as

amended. although aCSa is majority owned by the South african

government, through the Department of Transport, the Company is

legally and financially autonomous and operates under commercial law.

Formed to own and operate the nine principal South african airports,

including the three main international gateways of O.R. Tambo, Cape

Town and Durban, aCSa added pilanesberg International airport to

its network in 1998 under a 30-year concession with the North

West province.

aCSa was partially privatised in 1998, when a 25,4% shareholding was

sold to private-sector shareholders. The transaction valued aCSa at

about R4 billion.

In 2005, the 20% foreign-held shareholding was sold to the public

Investment Corporation, a local asset management company.

airports Company South africa (aCSa) has been in existence since 1993

and has succeeded in transforming fragmented assets into a world-class,

profitable company.

Despite the world’s economic woes, aCSa achieved strong growth in

revenue in the year under review increasing it by 13% to R3,2 billion.

given the current economic climate, capital expenditure was reviewed

but this does not jeopardise any of the projects necessary to deliver on

our commitment to provide the required facilities and services in time

for the 2010 FIFa World Cup.

airports and infrastructure growth play critical roles in the national

economy. a recent University of Johannesburg survey showed that the

economic impact of O.R. Tambo, Cape Town and Durban international

airports was significant, with a combined contribution towards gDp of

R85 billion. Furthermore, the three airports generated 33 700 direct, on-

airport jobs and 227 600 indirect jobs.

Understanding customers’ experiences is a vital part of providing

world-class service. a consolidated communications facility, called

the Viewing Deck, has been installed for aCSa airports. It enables

customers to communicate with aCSa by SMS, e-mail, telephone, fax,

the aCSa website and the call centre, providing a standardised approach

across the Company. Mobile phone giant Vodacom gave the Viewing

Deck an award as the most innovative product of 2008.

Service level targets and key objectives have been set in line with the

standards of the International air Transportation association (IaTa)

and recommendations of the International Civil aviation Organisation

(ICaO). aCSa has continued to monitor, evaluate, benchmark and

report on the service levels rendered by the respective operators at each

airport, in an independent and objective manner. This was done using

independent companies for monitoring and verification, including the

internationally based airports Council International (aCI) and Transport

Research Laboratory (TRL).

In 2009, george airport, port elizabeth and Cape Town international

airports were awarded the first, second and third place in the aCI-aSQ



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GROUP STRUCTURE

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aIRpORT OpeRaTIONS

O.R. Tambo International airport

port elizabeth International airport

george airport

pilanesberg International airport

Durban International airport

Bloemfontein International airport

Upington International airport

Cape Town International airport

east London airport

Kimberley airport

SUppORT FUNCTIONS

Finance and IT

Human Resources

Company Secretariat

Communications and Brand Management

Risk Management

Internal audit

Strategy

Legal

aVIaTION SeRVICeS

COMMeRCIaL SeRVICeS

Documents

CONTENTS · Airports Company South Africa Annual Report 2009 - A plan realised. A nation made proud. page 1 Mission, values and strategy Airport statistics Company profile