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Manage Hybrid IT Without End-User Perspective?

Smarter IT through End-user AnalyticsDaniel Boehrer (Sales Director Nexthink)

dboehrer@nexthink.com

Agenda

› Challenges

› Why IT Analytics

› How Nexthink Can Help

Today’s Challenges Pulling In Many Directions

Hybrid IT & Shifting Broker Role

Control ofEnd-user Services?

Complexity Is Already Exceeding Human Capacity

Turn Big Data Inward With IT AnalyticsThe Future Of Service Monitoring And ManagementDecember 5, 2012

Hybrid IT & Continuous Updates (DevOps)

Is Accelerating Complexity

90% IT Execs Admit They Can’t Detect Problems

Agenda

› Challenges

› Why IT Analytics

› How Nexthink Can Help

What Is Analytics?

Discovery of meaningful patterns in data … that give IT actionable insight into what they can no longer control and/or don’t have the luxury of time to understand.

Hybrid IT Questions That You May Struggle With

› Are your end-users experiencing problems that you have no way to detect, and do you know for how long the end-users are affected?

› How will you measure service quality across all services including Cloud, BYO, External and Outsourced services as experienced by the end-user?

› How will you accelerate IT Projects and DevOps planning and delivery while improving service quality to your business end-users?

› Can you prove that your end-user security policies will work in Hybrid IT environments, and will your teams be able to detect and identify the growing number of security exploits and attacks quickly enough?

› Can your helpdesk really help in a Hybrid IT environement?

What If You Could...

› Understand availablity and performance across all IT services including cloud (e.g., Office365) and outsourced (e.g., end-user support) services just as your end-users perceive them.

› Have the real-time state of your infrastructure to resolve issues faster.

› Move from reactive to pre-emptive, predictive and proactive management and reduce end-user incidents by 30%.

› Monitor security compliance policies and detect potential security threats through behavioral analytics.

› Speed and improve IT projects & DevOps delivery and quality.

Agenda

› Challenges

› Why IT Analytics

› How Nexthink Can Help

What’s more useful?

• Photo or movie?

• Asset Informationen or relationship?

• Snapshot or real time with history ?

In order to

• Understand trends & changes over time

• Make better decisions

• Verify actions

• Analyze success and failures

• Detect potential for improvements

Analyse Football Team

Nexthink – Innovator of End-User IT Analytics

All endpoints – All applications – All activities – At all the time

Who? Which action ? When ? On what ? Where? From where ? To where ?Who? Which action ? When ? On what ? Where? From where ? To where ?

Datacenter Management

Desktop Management

Network Management

Nexthink• Outside – In view• real time• proactive• understand

relationships

User Source Binary Port Destination Domain

Why Use An Outside-in Approach?

End-user / Endpoint Gain insight into “ALL”: - Applications - IT services - Destinations - Domains

Detect anomalies that represent: - Infrastructure issues - Exploits/attacks - Non-compliant use - Abnormal behavior

By analyzing continuously

in

real-time ”ALL ACTIVITY”

i.e., every:

• Binary Execution• Network & Web

Connection• Login & Logout• Warning, Error & Failure• Crash & Reset

from the end-users’ endpoints

into the infrastructure

IT organizations are able to…

Server and Network

Cloud/SaaS

Outside-In Approach

How Is End-user Analytics Different?

“ALL” end-user issues, threats …

Insight into service quality, infrastructure issues, abnormal behavior …

Real-time trends, anomalies…

Monitoring Analytics Visualization

Enterprise-wide | Continuous | Real-time

Nexthink Accelerates IT Projects & DevOps

Production

QA Lab

It’s impossible to reproduce “Production” (an ever changing environment) in a QA Lab

Continuously measure/improve service quality without depending on end-users to report issues and provide feedback

End-user Analytics Eliminates IT’s Dependence On End-users Reporting

Issues & Providing Feedback

Nexthink’s continuous, real-time end-user analytics … enables proactive, pre-emptive and predictive management of Hybrid IT.

Public &Education

Finance &Insurance

Industry &Services

Healthcare &Pharma

550+ Customers & Numerous Success Stories

Strong and happy customer base› Written success stories› Video success stories› References› User group› Advisory council › …and more!

https://www.nexthink.com/download-resource/?file=forrester_big_data

https://www.nexthink.com/download-resource/?file=forrester_nexthink

https://www.nexthink.com/download-resource/?file=forrester_future_infra_ops

Daniel Boehrer – mailto:dboehrer@nexthink.com

http://nexthink.com/documents

Free Forrester Research Reports

Hybrid IT Needs End-user Analytics

Thank-you!