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© 2009 Wipro Ltd - Confidential
ICT in School Administration
Conference on ICT Support for Universalisation of Secondary Education
Wipro Consulting Services27th May, 2009
© 2009 Wipro Ltd - Confidential2 © 2009 Wipro Ltd - Confidential2
Agenda
Secondary Education and School Administration
Proposed Scenario
Key Imperatives for Implementation
Expectations from ICT in School Administration
© 2009 Wipro Ltd - Confidential3
Secondary Education and School Administration
© 2009 Wipro Ltd - Confidential4 © 2009 Wipro Ltd - Confidential4
Secondary Education in India
• Universalization of primary education would entail a surge in demand for Secondary
Education
• Need for increasing access (coverage) for universal enrolment
• Focus on universal retention, high quality learning ensuring optimum utilization of school
administration / resources
Total Number of Secondary Schools 1,01,777
Total Number of Students at Secondary Level 2.43 crore
Population 14-16 yrs age group (as on 30.9.2004) 4.71 crore
Dropout Rate (Class I-X) 60.41*Source: Selected Educational Statistics (2004-05)- Outcome Budget 2007-08, Dept of School Education and Literacy
Secondary Education Largely Responsibility of State Governments
© 2009 Wipro Ltd - Confidential5 © 2009 Wipro Ltd - Confidential5
Secondary Education: Ecosystem
STATE DEPARTMENT OF SCHOOL EDUCATION
Directorate 1 Directorate nDirectorate 2..
DISTRICT EDUCATION OFFICE
SECONDARY SCHOOLS
Student / Parent
Teacher / Staff
School Administration
DEPARTMENT OF SCHOOL EDUCATION AND LITERACY, GoI
Apex Level Bodies – NCERT, CBSE, etc..
Centrally Sponsored Schemes
• Policy Directives• Educational Statistics
• Evaluations • Support - Schemes
Central Government
• School Supervision• Examinations• Supplies and Equip.• Syllabus
State Government• Execute Policy• Resource Management• Teacher Recruitment• Training
DEPARTMENT OF SCHOOL EDUCATION AND LITERACY, GoI
Apex Level Bodies – NCERT, CBSE, etc..
Centrally Sponsored Schemes
• Learning - Teaching• Supplies and Equip.
• School Management• School Finances
Secondary School
© 2009 Wipro Ltd - Confidential6 © 2009 Wipro Ltd - Confidential6
School Administration: Key Challenges (1/2)
Efficient Resource Tracking and Utilization
Teacher / student movement
Asset tracking
Impact on financial planning and budgeting
Informed Decision Making
Fragmented and fuzzy data
Non-standard formats and frequency
Manual handling of huge data
Delayed information collection and compilation
© 2009 Wipro Ltd - Confidential7 © 2009 Wipro Ltd - Confidential7
School Administration: Key Challenges (2/2)
Coordination between Departments and Directorates
Lack of timely, structured & efficient information sharing
Duplication of data collection and compilation
Impact on implementation and monitoring of schemes
Increased Process Efficiency
Manual working leading to huge workload
De-centralized, non-standardized procurement
Technology enabled planning and school administration
© 2009 Wipro Ltd - Confidential8
Expectation from ICT in School Administration
© 2009 Wipro Ltd - Confidential9 © 2009 Wipro Ltd - Confidential9
Expectations: Student / Parent
Access to Quality Education
Ready access to information w.r.t the
infrastructure, staff strength, teacher
qualifications, schemes, etc.
Access to student data, results, admission
formalities, etc.
Minimum physical interaction with department
Faster turn-around time of services
Efficient mechanism for grievance redressal
and filing appeals
© 2009 Wipro Ltd - Confidential10 © 2009 Wipro Ltd - Confidential10
Expectations: Employee / Teacher
Need-based and customized capacity
building / training
Simplified HR and payroll
administration
Faster processing of disciplinary issues
Simplified office procedures and
paper- less office environment
Greater transparency and
accountability
Performance based incentives
Improve student-teacher ratio
© 2009 Wipro Ltd - Confidential11 © 2009 Wipro Ltd - Confidential11
Expectations: School Administration Efficient internal office procedures and
functions
Efficient enforcement of Acts, Rules and
Procedures
Efficient scheme planning, monitoring and
beneficiary identification process
Centralized maintenance of records for
administrative convenience
Seamless information sharing and exchange
with other departments
Accurate data and scheme statistics for the
GOI and external agencies
© 2009 Wipro Ltd - Confidential12
Proposed Scenario
© 2009 Wipro Ltd - Confidential13 © 2009 Wipro Ltd - Confidential13
Secondary Education: ICT Enabled Ecosystem (1/2)
National Secondary Education
Portal
Education Administrator
(National)
State Secondary Education
Portal
Directorates
Districts
School
Education Administrator
(State)
Education Administrator
(District / School)
Student
Teacher
Student – Teacher Learning
School Administration
Decision Support System
Procurement System
Grievance Redressal
Inter-department Integration
System
Student DB
Teacher DB
School DB
Asset DB
Accounts DB
Document DB
Scheme DB
Grievance DB
© 2009 Wipro Ltd - Confidential14 © 2009 Wipro Ltd - Confidential14
Students and Academic Management
Staff Management
Infrastructure Management
General Administrations
• Personal record information• Enrolment & attendance/leave information • Examination Performance & Analysis • Fees Management
• Personal record information• Attendance, leave & transfer information • Training• Salary Management • Performance Analysis
• Building details • Facility Indicators • Hardware & Software
• Dak Monitoring • Fund & Grant management• Inventory Management • Procurement Management
Secondary Education: ICT Enabled Ecosystem (2/2)
GEO
INFO
SYS
BUS INESS
INTELL IGENCE
© 2009 Wipro Ltd - Confidential15
Key Imperatives during Implementation
© 2009 Wipro Ltd - Confidential16 © 2009 Wipro Ltd - Confidential16
Potential Issues during Implementation (1/2)
Ownership
Legal & Regulatory
Change Management
• Centralized Vs Decentralized• Overall ownership of the initiative at State Level• Ownership at district / sub-district levels
• Acceptance of suggested changes by employees • Capacity / skill enhancement• Awareness / acceptance among students / teachers
• Government orders for implementation of changes• Service delivery based on electronic submission• Acceptance of database for reference for service delivery
© 2009 Wipro Ltd - Confidential17 © 2009 Wipro Ltd - Confidential17
Potential Issues during Implementation (2/2)
Implementation& Sustenance
Technology / Infrastructure
• Product Vs Bespoke • Standard architecture• Integration across Departments• Connectivity (SWAN) / readiness of State
• Continuity of key project champions• Project reviews and escalation procedure• Adherence to SLAs in view of manual workflows• Budgets for sustenance( AMC, Consumables) • Fading away of the initiative in the absence of back-end automation• Coordination between stakeholders
How can we address these issues and define parameters to measure the success
© 2009 Wipro Ltd - Confidential18 © 2009 Wipro Ltd - Confidential18
Our Learning – Addressing the Potential Issues (1/2)
Projectized Approach
M1 M2 M3 M4 M5………
Portal Dev.
STQC Audit
Trainings
Infra Deployment
Projects/Timelines
Roll out activities
• Rollout is planned from DAY ONE• Projectized approach• Robust monitoring mechanism
(Central PMU)• Leverage best practices across
States
MeasurementParameters
Success of project to be measured based on
• No. of services being delivered/availed by student / teacher• No. of participating line departments• Student / Teacher / Administration satisfaction index (based on survey)
© 2009 Wipro Ltd - Confidential19 © 2009 Wipro Ltd - Confidential19
Our Learning – Addressing the Potential Issues (2/2)
Institutional Framework
• Core team under State Dept. for running the project
• Conduct workshop with all the key stakeholders to arrive at a consensus
• State IT Agency to play a critical role for sustaining the initiative
Technology / Infrastructure
• Initiate rollout of infrastructure based on connectivity, status of CSC deployment and SDC availability
• Close coordination with line departments / State IT Nodal agency for bridging the technology readiness gap
© 2009 Wipro Ltd - Confidential20
Q & A
© 2009 Wipro Ltd - Confidential
Thank You
Muralidhara HonnurHead, Industry Services – Government
Wipro Consulting [email protected]