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© 2008 Crisis Prevention Institute, Inc.
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The annual tab for violence and stress—inducing hostility in the workplace—comes to about $13.5 billion in medical costs, and 500,000 workers missing 1.75 million days of work.
Ready and Prepared: Your Commitment to Respect, Service, and Safety at Work®
Ready and Prepared: Your Commitment to Respect, Service, and Safety at Work®
-National Center for Health Statistics
© 2008 Crisis Prevention Institute, Inc.
Daily News-Tribune
March 24, 2008
Brockton, Massachusetts
Former employee sues major retailer over alleged harassment and bullying
In the NewsIn the News
© 2008 Crisis Prevention Institute, Inc.
Metropolitan News-Enterprise
March 28, 2008
Orange County, California
Employer may be liable for worker’sattack on customer
In the NewsIn the News
© 2008 Crisis Prevention Institute, Inc.
Daily-News Record
November 29, 2007
Harrisonburg, Virginia
Mall tenant accused of failing to providefor a safe work environment
In the NewsIn the News
© 2008 Crisis Prevention Institute, Inc.
Have you been exposed to workplace violence incidents?
Poll: Workplace Violence
© 2008 Crisis Prevention Institute, Inc.
Definition of Workplace ViolenceDefinition of Workplace Violence
• National Institute of Occupational Safety and Health (NIOSH)
• Canadian Centre for Occupational Health and Safety (CCOHS)
© 2008 Crisis Prevention Institute, Inc.
Definition of Workplace ViolenceDefinition of Workplace Violence
© 2008 Crisis Prevention Institute, Inc.
Poll: Definition of Workplace Violence
• Threats • Robbery• Property damage• Fighting
Which of the following are included within your organization’s current definition of workplace violence??
• Assault• Harassment• Bullying• Intimidation
© 2008 Crisis Prevention Institute, Inc.
ILO DefinitionILO Definition
• All forms of harassment
• Bullying• Intimidation
The International Labour Organization expands on NIOSH and CCOHS to include:
• Physical threats or assaults
• Robbery• Other intrusive
behaviors
© 2008 Crisis Prevention Institute, Inc.
Workplace Violence ContinuumWorkplace Violence Continuum
Discourtesy
DisrespectIntimidation
Harassment
RetaliationVerbal Assault Physical
Aggression
© 2008 Crisis Prevention Institute, Inc.
Scope of Workplace ViolenceScope of Workplace Violence
• An average of 33,000 workers assaulted on the job every week in the United States
• Assaults and violent acts: second leading cause of workplace related deaths
• Over 356,000 violent incidents in the Canadian workplace
• 55.2% of employees surveyed: victims of workplace bullying
© 2008 Crisis Prevention Institute, Inc.
Scope of Workplace ViolenceScope of Workplace Violence
• Lost work days: 1,176,000 by 500,000 employees.
• Overall cost of workplace violence: Over $36 billion.
© 2008 Crisis Prevention Institute, Inc.
Impact of Workplace ViolenceImpact of Workplace Violence
Discourtesy
DisrespectIntimidation
HarassmentRetaliation Verbal
Assault Physical Aggression
Productivity
Employee Retention
Reputation
© 2008 Crisis Prevention Institute, Inc.
Developing a Comprehensive Workplace Violence Strategy
Developing a Comprehensive Workplace Violence Strategy
• Respect, Service, and Safety at Work® Assessment System
• Policy Review and Development
• Best Practices
• Training
• Ongoing Training
© 2008 Crisis Prevention Institute, Inc.
Developing a Comprehensive Workplace Violence Strategy
Developing a Comprehensive Workplace Violence Strategy
Respect, Service, and Safety at Work® Assessment System
• Establishes organizational baseline
• Explores employee responses and interventions
• Includes ongoing embedded assessments, audits, and other follow up to measure for continuous quality improvement
© 2008 Crisis Prevention Institute, Inc.
Developing a Comprehensive Workplace Violence Strategy
Developing a Comprehensive Workplace Violence Strategy
Policy Review and Development
• Examines definition of Workplace Violence
• Determines consistency of policy
• Provides legal templates, ensuring compliance with applicable laws and regulations
© 2008 Crisis Prevention Institute, Inc.
Developing a Comprehensive Workplace Violence Strategy
Developing a Comprehensive Workplace Violence Strategy
Best Practices
• Commitment at all levels
• Policies and procedures
• Strategic plan and process for ongoing training
• Training as a process
© 2008 Crisis Prevention Institute, Inc.
Developing a Comprehensive Workplace Violence Strategy
Developing a Comprehensive Workplace Violence Strategy
Training
• Highly interactive and reality-based
• Extensive demonstrations, simulations, role-plays, practice, written exams, peer teaching, and competency-based testing
© 2008 Crisis Prevention Institute, Inc.
Developing a Comprehensive Workplace Violence Strategy
Developing a Comprehensive Workplace Violence Strategy
Ongoing Training
• Fosters a culture of Respect, Service, and Safety at Work®
• Company-wide commitment
• Intersecting workplace elements
• Training as a process
© 2008 Crisis Prevention Institute, Inc.
Contact InformationContact Information
Terri Howard
Vice President, Corporate Preparedness
1-800-787-5166
www.preparetraining.com
