© 2005 Avaya Inc. All rights reserved. Communication that enables business Adela Buciu Consultant DNA SOLUTIONS 19 November 2008

© 2005 Avaya Inc. All rights reserved.

Communication that enables businessCommunication that enables business

Adela BuciuConsultant DNA SOLUTIONS

19 November 2008

2© 2005 Avaya Inc. All rights reserved.

Who we are?

• DNA Solution is a leading provider in mission critical business infrastructure serving over 300 customers in Romania

Since 1998, when DNA Solution was founded, we continuously improved and extended our solution portfolio by adding new products and new professional services while maintaining our high level standards stated by our quality system according with international challenges


What we do?

In order to ensure the highest technological level solutions, DNA Solutions is Business Partner for important global leaders in technology such as

– Avaya, as well as

– Extreme, – Teleopti, – Tandberg, – Verint, – ASC– And others


In addition to our range of products, we offer a comprehensive selection of services.

– Consulting

– Sales Support

– Implementation

– Technical Support

– Maintenance

– Training

– 24 x 365 Help Desk

– Software integration, development, customization, setup & roll-out


Your Current NetworkYour Current Network

• Multi-site?– # of locations– # of users / location &

types of users– Inter & intra-site data

infrastructure• Multiple vendor telephony

platforms?– Degree of interdependence

among locations– Support for remote

locations

• Key Communications Applications?– Customer Contact– Voice Messaging– Mobility

• Business Continuity?– Failover provisions– Options for remote

workers


Profitable revenue growth from sustained competitive advantage

Return on capital, assets, investment, …

Cost reduction, productivity, efficiency

Business agility

Manage risk

Superior customer responsiveness

Accelerating business processes

Mobility, teleworking, distributed operations

Ease of use

Rapid, flexibledeployment

Security, privacy

Clear ROI

Investment protection

Adherence to IT standards

Deployment choices: on-premise, managed, hosted, mixed

Scalable, secure,reliable, manageable

LOBImperatives

CEOImperatives

ITImperatives

Enterprise Business Enterprise Business ImperativesImperatives


AVAYA IP TelephonyAVAYA IP Telephony


Avaya IP Telephony SolutionsRich, Distributed, Secure Communications Foundation

Modular, open standards based architecture

Delivering communications capabilities across any network and any device

Evolving smoothly while leveraging existing investments

Targeted communications solutions for branch/store, small and midsize business, enterprise, service providers, other markets

Includes

– Avaya Communication Manager

– Avaya SIP Enablement Services

– All Avaya S8XXX Servers, GXXX gateways

– Avaya MultiVantage Express

– Avaya IP Office

– Avaya Distributed Office

– Avaya Quick Edition

– Management Applications

– Wired and Wireless hard and soft clients

ContactCenters

CustomerSatisfactionCustomer

Satisfaction

CEBP

IntelligentProcessesIntelligentProcesses

IP Telephony

Voice-GradePerformanc

e

Voice-GradePerformanc

e

ProductivityProductivity

Unified Communications

Foundation


Addressing All Types of Locations & ArchitecturesOffering the Transition to IP at Your

Path, Pace, and ChoiceMobile worker

Unified Communication IP Softphone, Speech access

IP LAN/WAN

FirewallSecurity

Media Encryption, QoS

Legacy PBXGateway, extend to IP

Add applications

Small officeQuick Edition

IP OfficeIP phones

Small-office gateways

Centralized Communications Applications

Communication Manager, MultiVantage Express

MediaGateways

MediaServers

ApplicationServers

Traditional Avaya DEFINITY®

Convert to media gateway over IPSignificant investment protection

Branch officeDistributed Office, IP Office, Survivable

media gatewaysIP phones, Wireless 802.11, Pocket

PC

Home officeIP Office, IP Softphone,

At-home agent, VPN phone

Non-AvayaPBX

VPNVPN


Main Data Center

Room #1 Room #2

Backup Data Center

ESS / LSP server

1. Preserve control from Primary Server

• Hot-standby servers

• Multiple IP interfaces with hot-standby redundancy

• Gateway WAN backup, PSTN overflow, modem dial backup

• Link bounce recovery

High Availability “built-in” without ComplexityHigh Availability “built-in” without Complexity

While Providing Multi-Level Business Continuity

Primary hot-standby servers

99.999% availability = less than 5mn down time per year

3. Local SurvivabilityStandard or Enhanced Includes Peripherals

2. Protect Against Disasters

ESS – Enterprise Survivable Servers

PSTNPSTN

IntelligentOverlay

IntelligentOverlay

4. Minimize Disruption• Hot-standby Dial Plan

Transparency• ESS Auto Return to Main

Connection Preserving for auto failover &

fallback Local Source Announcement

& Music


Offering A Range Of SolutionsS

mal

l to

Mid

450 36,000(12K IP)

<20 12028 900 2400

Location Size / Stations / Seats

i40 up to 40 stations

I120Up to 120 stations

Lar

ge

En

terp

rise

Quick Edition

IP Office

Distributed Office

360

Avaya Communication Manager (ACM)

SOEUp to 28 sta 406, 412, 500

Up to 360 sta

S8300Up to 450 stations

S8400Up to 900 stations

S8500/MV ExpressSimplex server

Up to 2400 stations

S87xx Duplex server up to

36,000 stations

• Common Feature Functionality• Modular, scalable, secure, available Architecture• SIP support options• Premier contact center platform

• Optimized for Branch• SIP-based Key Plus PBX Features• Central Admin• Easy to Deploy and Manage

• Server-less, Peer to Peer• Local Productivity Applications• Standard Business Features

• Local Applications• Broad choice of TDM or IP endpoints• Ideal for Small Networks


Avaya Communication Manager Portfolio

Servers

CommunicationDevices

S8720 High Reliability

Communication Server

S8720 High Reliability


S8500 /MultiVantage Express®

SimplexCommunication Server

S8500 /MultiVantage Express®

SimplexCommunication Server

S8300 / S8400Embedded


S8300 / S8400Embedded


Standaloneor Survivable

Servers

G450/G700Stackable Gatewayfor medium offices

G450/G700Stackable Gatewayfor medium offices

G250Branch Gateways

for very small offices

G250Branch Gateways

for very small offices

G650High-Density

Gateway

G650High-Density

Gateway

G350Branch Gatewayfor small offices

G350Branch Gatewayfor small offices

Communication Manager Software

G860High-Density

Trunk Gateway

G860High-Density

Trunk Gateway

IG 550 Integrated Gateway for

Juniper Routers

IG 550 Integrated Gateway for

Juniper Routers

96xx Series - H.323 / SIP; 16xx Series – Value priced

36xx Series – Wireless

Unified Communications - Mobility SolutionsExtension to Cellular, Softphones, Clients SW

Inte

gra

ted

M

anag

emen

t S

uit

e

Services• Network Assessments

• SMB & Branch Solutions

• CM Solutions

• IP Phone Apps

• N/W Readiness

• Emprix Performance Assurance

• Software Support + Upgrades

• Proactive IP Support

• Remote Mgd Services for IPT

• IP Converged Services

MediaGateways


Avaya Distributed Office Features

– Key system plus PBX features

– Low cost, 1600 Series IP phones that

support key features (LED’s)

Applications– Productivity applications included

SIP– Applications, Endpoints, Networking, Architecture

Deployment and Scalability– Easy to deploy and scale

– Branch continuity, not dependent on

WAN health

Management– Centralized Management to lower TCO

SIP

SIP Enablement Services

Distributed Office Distributed

Office

Distributed Office


Avaya Distributed Office Network

Data Center

SIP

Integrated Management

IM, Presence, Dial Plans, Routing

• Feature engine• Gateway• Voice Mail + AA• CTI• SIP Proxy/Registrar• up to 40 phones

Optional

Optional

SIP

Small Branches Medium Branches

• Feature engine• Gateway• Voice Mail + AA• CTI• SIP Proxy/Registrar• up to 120 phones


Avaya Key Strengths in IP Telephony

Depth and breadth across the product line – software, gateways,

endpoints, applications, services

Large, loyal installed base with strong migration program

Market-leading scale, security and high availability

Accelerating adherence to open standards, e.g. SIP

Compelling branch and mid market solutions

Strong partnerships and ecosystem

Strong global footprint


Avaya Reliability is Important

Avaya Intelligent Communications are highly reliable

Exceeds Five 9’s of Reliability = 5 minutes a year.

A broken phone is a big deal to healthcare

Seconds per year

AvailabilityAvailable Seconds

Sec. Min. Hrs Days31536000 0.999999 31535968.46 3231536000 0.999990 31535684.64 315 531536000 0.999940 31534107.84 1892 3231536000 0.999900 31532846.40 3154 5331536000 0.999000 31504464.00 31536 526 931536000 0.990000 31220640.00 315360 5256 88 4

Downtime per year in…

What do availability percentages and "nines" mean?


Avaya Advantages

Comprehensive, proven software, systems,

services for the entire enterprise

Comprehensive, proven software, systems,

services for the entire enterprise

Simple migration to IP Telephony at customers path, pace and choice

Simple migration to IP Telephony at customers path, pace and choice

Superior investment protection, practical

evolution to the future

Superior investment protection, practical

evolution to the future

#1Globally

Worldwideavailability


Introducing: Avaya Contact Center

Introducing: Avaya Contact Center


Today: The Agent is Today: The Agent is at the Service of the at the Service of the

CustomerCustomer

BusinessApplications

Data and Intelligence

Business Processes, Rules and Routing Engine

Customer

VoicePortal

WebSelf-Serve

InteractionCenter

InteractionCenter

Finance, Logistics, …

ProductSpecialist

Supplier

BranchOffice

ResidentExpert

RegionalRep

ProductSpecialist


Tomorow: The Tomorow: The Enterprise Ready to Enterprise Ready to

ServeServe

BusinessApplications

Data and Intelligence

Business Processes, Rules and Routing Engine

Customer

VoicePortal

WebSelf-Serve

SIP and Communications

Services

InteractionCenter

Finance, Logistics, …

ProductSpecialist

Supplier

BranchOffice

ResidentExpert

RegionalRep

ProductSpecialist


The Extended The Extended Contact CenterContact Center

Connecting and Simplifying Customer ServiceConnecting and Simplifying Customer Service

Multi-locationIP Telephony

CRM and Enterprise Applications

MultivendorWeb

E-mail

Voice and IP Telephony

Multichannel

Remote Agents


CONTACT CENTER CONTACT CENTER TOMORROWTOMORROW

Future Contact CenterWeb-based – SOA

Open, Pervasive, IT Leverage

Voice Portal

Office Worker

RemoteAgents

Branch Agents

Functional Expert

Reporting

Multimedia Policy

Routing

Common ADE

CommonOAM&P Enterprise

Data

Contact Center

• SIP integration• Web services / SOA

extensibility

• Enterprise user routing• Integrated application

reporting


New Capabilities in New Capabilities in Customer Service CreatingCustomer Service Creating

Huge OpportunitiesHuge Opportunities

• Enterprise Centric

• Single Channel

• Voice Response

• Inbound or Outbound

• Isolated Reporting

• Independent Centers

Old Way Today’s Way

• Customer Centric

• Multi-channel

• Advanced Self Service

• Proactive Contact

• Business Intelligence

• Integrated Virtual Enterprise

Key question: How to balance building loyalty and managing cost?


100 years of experience and innovation

20 000 employees in over 50 countries

4,000+ Developer Connection Partners & Global Alliance Partners

1 million+ customers – 90% of FORTUNE 500®

3,500+ Avaya Labs patents or patent applications

Solutions

Partners Services

AvayaCustomer

Value

…customer path, pace and choice

AVAYAAVAYA


Q&AQ&A

THANK YOU!

Documents

© 2005 Avaya Inc. All rights reserved. Communication that enables business Adela Buciu Consultant DNA SOLUTIONS 19 November 2008