How Coronavirus impacted project delivery, business drivers & roadmaps

Vital & viral challenges -on STEP & MDM projects

STIBO SYSTEMS

Since 2018 with msg systems ag – asPrincipal Project Manager - MDM unit.Four Years at Stibo Systems as PM. 12Years with IBM, Global BusinessServices as Sen. Mgmt. Consultant Skillset includes Change Mgmt., KPIOptimisations, Trainings, BusinessCases & ROIs, Business & IT BenefitMgmt, Data Quality Mgmt. & Controlling.STEP PIM & MDM, Siebel/ Oracle CRM,SAP CRM

CONNECT 20202

Anchana Prütz

STIBO SYSTEMS CONNECT 20203

WHEN THE WINDS OF CHANGE BLOW, SOME PEOPLE BUILD WALLS AND OTHERS BUILD WINDMILLS

Challenges before Coronavirus

Lockdown kicking in

Search & rescue operations

New daily challenges

Adapting working methods

Impacts on numbers

Business drivers & roadmaps

Review, harvesting & outlook

Agenda

STIBO SYSTEMS

1. Moving targets & dynamic sprint scopes

2. Decisions not taken on time & one-time

3. Communication & expectation management

4. Internal project driven change management

5. Interdependencies & changing priorities

6. Complete & consistent inputs upon schedule

7. Harmonising dissimilar requests & intentions

8. Stakeholder management & powerful support

9. Adherence to budgets & ROI plans

10.Visibility & tangibility of project success

CONNECT 20204

Challenges before Coronavirus

Photo by Malcolm Lightbody on Unsplash

STIBO SYSTEMS

… when we were working

with 13 STEP consultants

on 10 MDM/ PIM external customer projects

from initial STEP implementations to additional domain activations, various STEP optimisations & campaigns to onboard more users.

And another 11 colleagues being engaged in MDM maturity models, Data Governance initiatives, MDM consulting & projects, modern/ flexible SW-Architectures & Blueprints, holding & host Webinars & Online conferences

… in the context of data driven services & solutions.

CONNECT 20205

Lockdown kicking in

Photo by Joel Filipe on Unsplash

STIBO SYSTEMS

… fighting a “fire” we had not dealt with before

with significant impacts on our personal life

… on our families & daily routines

… on our places, methods & ways of working

… on our resilience, inner strength & authority.

While we were faced with lots of uncertainties

… on the changes of “business as usual”

… on the severity of impacts on our customers, their companies, their projects, the economy

…on multiple chain reactions & domino effects.

CONNECT 20206

Search & rescue operations

Photo by Daniel Tausis on Unsplash

STIBO SYSTEMS

1. Working remotely as a duty not a benefit

2. Stable & powerful internet/ mobile connection

3. Arranging an efficient home office timetable

4. Multitask work & deadlines – with childcare

5. (Re-)Establish high performance team culture

6. (Re-)Stabilize trusted customer relationships

7. (Re-)Assess project risks & counter measures

8. Visual feedback & sharpening acoustic nerve

9. Empowering meeting structures & disciplines

10. Stay sane and healthy during the lockdown

CONNECT 20207

New daily challenges

Photo by Kameron Kincade on Unsplash

STIBO SYSTEMS

Pressure to further maximise cost- & work efficiency -over short time & (company) holidays!

Needless to say, but … - effective IT gadgets (!)

Collaboration tools MS Teams, JIRA etc. vital for transparent tasks & trusted “offline” work

New tools, e.g. retro board, voting tool, iRooms

Pragmatic documentations & meeting minutes

Re-think codes of conduct & work discipline

Tailor & orchestrate communications even more: audience, moderation, Q&A, feedback

Short regular “virtual coffee/ tea breaks”

CONNECT 20208

Adapting working methods

Photo by MD_JERRY on Unsplash

STIBO SYSTEMS

Fortunately 0 of 13 projects stopped completely

Most assignments kept going as planned -only onsite meetings shifting to virtual sessions

Some projects slowed down (short-time work)

Work on SECCONT (STEP Extension) continued

Travel costs went down to 10% (on average)

Overall revenues March till August > 100%!

A customer success story: 8 weeks before go live Corona hit the project. It resulted in 3 weeks customer company holiday - with the external vendors continuing in “radio silence”. Due to the joint team spirit all 3 go lives were on time

CONNECT 20209

Impacts on numbers

Photo by Felix Mittermeier on Unsplash

STIBO SYSTEMS

1. Visualise & manage the ROI of STEP

2. Assess MDM maturity & efficiency

3. Establish overall KPI controlling lifecycle

4. “Start small & think big” Data Quality targets

5. Live data governance in daily operations

6. Increase share-of-wallets (customers, partners, locations, other domains etc.)

7. Find & deliver quick wins (“Excel hunting”)

8. Increase STEP usage & make people happy

9. Release planning (Pains, DAM, DQ, SaaS)

10. Slow re-vitalising of new business & projects

CONNECT 202010

Business drivers & roadmaps

STIBO SYSTEMS

Many silver linings - after 6 months “under attack”

Measures taken > ongoing & secured revenues

Less face2face meetings > no drop in relations

Adapted toolsets > working hours more efficient

Less travel (time) > increased project profit

Less travel (time) > improved work life balance

Creative consulting & offerings > win-win-win

A key learning: If we cultivate high performance teams & trusted relationships – we unlock business success – and ultimately prosperity!

CONNECT 202011

Review, harvesting & outlook

https://www.fostersignaturehomes.com/blog/declutter

Photo by Markus Spiske on Unsplash