system analysis

1. OVERVIEW OF THE CURRENT SITUATION

I have appointed as a system analyst from my company and the

management has assigned me to purpose and develop a system for KPM

Seri Iskandar which is System Parking in a college.

As we know, while I am taking the interview and observation with the

student, staff and lecturer, the current situation that I can observe

in that KPM Seri Iskandar is, the college does not have a systematic

parking. This is because this college still uses a manual system

parking which is traditional method.

As the number of students is increased from year to year, the usage of

vehicles also is increased which is have cause the cark park that

available in KPMSI is not enough to accommodate the vehicles. This

situation can be seen at the condition from outsider student’s

motorcycle parking which is very full and limited on weekdays in every

morning.

We already know that, a manual parking had been structure and organize

well. Even though, manual parking had been structure, but manual

parking system also cannot recognize the car enter and out in KPM Seri

Iskandar. This can cause many people from outside KPM Seri Iskandar

other than from staff students and lecturers can enter and out in KPM

Seri Iskandar. They also can bring student hostel coming out of

college without knowledge guard and fellow. Other than that, manual

system parking also has not specific parking for outsider student or

hostel. So, it would be inconvenient for students to bring cars and

SYSTEM ANALYSIS [NUR ABIDAH BT ZULKIFLI] [HND3C] 1

parking in college and also cause the parking in KPM Seri Iskandar are

not systematic while using a manual system parking.

By having a system parking, it can make the parking is systematic. We

also know who are entering in college such as student, staff, lecturer

or outsider. Systematic can also tell us about whether the parking is

full or not. So that, if the parking, full, others cannot enter for

parking. From that, we can see, by having a systematic parking It can

really help the student, staff, lecturer and others to parking car

without have any problem.

KPM Seri Iskandar should take the action how to overcome the problems

about the system parking car so that student, staff, lecturer and

other can park car easily when they come to enter KPM Seri Iskandar

every day.

2.IDENTIFY PROBLEM AND USER REQUIREMENTS

Based on the current situation that I have made, there are no many

problems that occur in that KPM Seri Iskandar. But there is still have

the problem that can make the KPM Seri Iskandar is not good for the

student, staff, lecturer, staff, others and also the system parking of

the KPM Seri Iskandar.

Firstly, the problem that faced by KPM Seri Iskandar on the manual

parking system is using a manual system in the parking would create a

chaotic situation. This is because by having a manual system parking

it can cause a trouble and problem for student, lecturer, staff and

other to parking their car or motorcycle. Here we can see, students

will scramble to parking in the same place even though there is lots


of other parking. For example, Suzana want parking her car at the

first parking but at the same time the other students also want

parking their car at the first place so it will give the effect such

chaotic scramble of car parking and late come to class.

Besides that, the other problem that faced by KPM Seri Iskandar on the

manual parking system is the student, staff, lecturer and others, such

as visitor or parents will park their vehicles where never they want

not exact place. Here we can see, manual system parking can cause the

parking in KPM Seri Iskandar is unorganized and not systematic. At the

same time it also gives the effect to others to parking their car in

KPM Seri Iskandar.

Other than that, the other problem is there are not enough space

parking for all students such as hostel siswa and siswi. Here we can

see many student hostels also bring their car come to KPM Seri

Iskandar. But KPM Seri Iskandar had provided small area parking car to

all students. We already know that, many outsider students also bring

their car and parking car always full. So, it hard to student hostel

for parking their car because of not enough space parking car.

Lastly, the problem that faced by KPM Seri Iskandar is do not have

proper parking for lecturers. This is because staff also parking their

car at the parking for lecturers. So, it will give the effect to

lecturer for parking their car and does not have enough space to

parking.

The user requirement for student staff lecturer and others wants is

increase parking enforcement, especially late in the afternoon and

night. This is because they can park their car easily without think

and worry about their car safety. For example, if the student or


lecturer or staff have the activities outside of college, and they can

leave their car in the KPM Seri Iskandar parking. This is because of

the increased parking enforcement, car safety will be assured by the

Systematic parking and car thefts will not happen with the car

security controls.

Other than that, the others user requirement for student, staff,

lecturer and others is increase the size of parking signage and put

the signboard such as Lot A, Lot B, Lot C, LOT D and LOT E. It is

important that student, lecturer staff and others are to recognize of

where they are parking. For example, if an outsider student wants

parking their car in KPM Seri Iskandar they can park their car in LOT

A. This is because LOT A for parking student, LOT B for lecturer

parking, LOT C for staff parking, LOT D for student hostel and LOT E

for visitor, parents and others. So, it will give all student,

lecturer, staff and others park their car easily.

This is the problem that I had seen happened in the KPM Seri Iskandar.

This problem should take an action to avoid any problem in future.


3.CHOSEN FACT-FINDING AND FACT RECORDING TECHNIQUES

Primary Data

According to the website (businessdictionary.com, 2010) “Discovery stage in

an inquiry or investigation where information is procured (using tools such as questionnaires),

verified, and assembled in a report, with or without the recommendations of the investigator”.

Based on the definition above, fact finding can be described as the

method that used to get the collection of data. So, the fact finding

that I had used is primary data.

According to the website (businessdictionary.com, 2011) , primary data is

“data observed or collected directly from first-hand experience.” So, the primary data is the first

hand collection of data. Based on my understanding, using the primary data,

lot of techniques that can be used to make the collection such as

interview, observation, questionnaire and so on that the information

that will get is the first hand.

Figure 1 primary data

For this task, I made the interview with the students who are study in

KPM Seri Iskandar, a lot of question that I had framed to been asking


PRIMARY DATA

INTERVIEWOBSERVATIONQUESTIONARE

http://www.investorwords.com/13271/experience.html

http://www.investorwords.com/9454/directly.html

http://www.businessdictionary.com/definition/data.html

http://www.businessdictionary.com/definition/report.html

http://www.businessdictionary.com/definition/questionnaire.html

http://www.businessdictionary.com/definition/tool.html

http://www.businessdictionary.com/definition/user.html

http://www.businessdictionary.com/definition/information.html

http://www.businessdictionary.com/definition/inquiry.html

http://www.businessdictionary.com/definition/stage.html

http://www.businessdictionary.com/definition/discovery.html

to the student KPM Seri Iskandar. The outline of the question that I

had made is for I want to know the system that had been applied in

their college. Based on the interview, I had the answer that can

fulfill of this task. (Refer picture: table 2)

Firstly, I made the interview with the students who are study in KPM

Seri Iskandar that is Nur Amyliyana bt Mohd Jalin. So, typically this

KPM Seri Iskandar has the parking car. From this interview that I had

made, I found that KPM Seri Iskandar is using the traditional method

that lots of KPM in Malaysia that had using nowadays. This college

had using the manual parking system as their method for entry and exit

student, lecturer, staff and others.

This manual parking system that had been used by KPM Seri Iskandar is

document books and fills the form before buy the sticker college. The

student needs to bring the car or motorcycle grant Photostat, IC

Photostat and permission letter from parents to bring the car. After

that, the students will get the sticker.

Even though KPM Seri Iskandar had used manual parking system, the

students of KPM Seri Iskandar which is Nur Amyliyana bt Mohd Jalin

state that she has does not satisfied with that. Based on the

interview, every year KPM Seri Iskandar change their sticker and

student need to buy the sticker car or motorcycle because it is

compulsory. If the student does not have the sticker of car or

motorcycle, they cannot enter in KPM Seri Iskandar and at the same

time they need to park their car outside KPM Seri Iskandar. So, it

will give the burden to the student because the student needs to walk

and also waste their time to go to the classes. Other than that,


before buy the sticker they need to fill the form to get the sticker.

Every Semester they need to buy it.

Other than that, using the sticker college also have the

disadvantages. This is because from the student that I had interview

said that she has lost her sticker in twice. The others student had

stolen their sticker in motorcycle.

Next, KPM Seri Iskandar are not applied any information system on

their college. I had asked the question about the any information

system at the student. But she answered it that KPM Seri Iskandar does

not apply any information system at all.

Lastly, the student also said that they have a problem by using manual

system parking especially for new students. This is because they do

not know the location parking that available. If they parking

everywhere in KPM Seri Iskandar such prohibited area, it can cause a

trouble for themselves. This is because guard will lock their car with

pedal lock and need to pay penalty RM10.

Next, the fact finding technique that I have used is observation.

According to the website (humanresources.hrvinet.com, 2010), “Observation

method is a technique in which the behavior of research subjects is watched and recorded

without any direct contact.”

Based on the definition above, observation can be described as the way

to people using the senses eyes to observe to get the information or

knowledge. That is the method which is people receive, record and

collection information based on the observation that had been made.

Based on my observation that I have had, I have observe that KPM Seri

Iskandar only use the manual parking system car such as the guard just


wait in the front gate to see the sticker car of student, lecturer and

staff who had enter in KPM Seri Iskandar. If the visitor or other who

wants to enter in KPM Seri Iskandar, they need to get the visitors

passes card at guard. Other than that, when parking is full, the

student just park their car in parking motorcycle. Based on the

picture below, we can see that the student put their car in parking

motorcycle not parking for car.

Figure 2 student put their car in parking

Motorcycle

The last fact finding technique that I have used is questionnaire.

According to the website (businessdictionary.com, 2011), questionnaire

is list of a research or survey question asked to respondent, and

designed to extract specific information. Based on my understanding,

by using the questionnaire we can collect the appropriate data, make

data comparable and amenable to analysis, minimize the bias in

formulating and to make questions engaging and varied.

I have created the questionnaire with total of eight structured

questions that related with the study which is will distribute to the

students. The reason why I choose questionnaire as one of the method

to develop the new parking system is because of the easiness and quick

to analyze the collection of data that have been obtain from theSYSTEM ANALYSIS [NUR ABIDAH BT ZULKIFLI] [HND3C] 8

students. As by the

questionnaire, it have allowed

me to create simple, clear and

straightforward with the point

that I wanted to know and as

results, the students are able

to give precise answers that will

meet with the requirement to develop the new parking system.

Figure 3: gender

The above pie chart graph shows the gender among 20 of respondent of

student in KPM Seri Iskandar. As in the figure, we can see that the

majority of the gender for male represents 70%. This is means majority

of student male likes to bring their car because they have self-

reliance and does not like to share their car with others student.

Compared to female it represents 30%. This is means female does not

like bring their car because it concerned about personal safety such

as the accident and if the car was damaged it will give the burden for

her because she does not know to repair the car.


In conclusion, we know that all the about demographic information is

important to us because we need to analysis about gender. As we know,

gender is main important because the user need to complete the

questionnaire and need to understand each step the process. We already

know that the most gender that brings the car in KPM Seri Iskandar is

male.

Figure 4: occupation

The above pie chart graph shows the occupation among 20 of respondent

of student in KPM Seri

Iskandar. As in the figure,

we can see that the majority

of the occupation for student

and staff in KPM Seri Iskandar

is represents 35%. The lower

percentages for occupation

of staff is represent 30%.This


result is important to because I want to know the occupation of

respondent who had works and study in KPM Seri Iskandar.

Figure 5: how often park in college

The above bar chart graph

shows how often park in college among 20 of respondent of student in

KPM Seri Iskandar. As in the figure, we can see that the majority

respondent often park in college is represents frequently. This is

means majority of respondent is student and staff. This is because

every day student comes to the class and parks their car in college

parking while staff wants to go works and park their car in college

parking. Compared to rarely, the respondent is visitor. This is

because visitors to come to college when there have a business and

want to take their children.

This result is important

because I want to know who

had entered and exit in Kpm Seri

Iskandar.


Figure 6: average parking hour

The above pie chart graph shows average parking hour among 20 of

respondent of student in KPM Seri Iskandar. As in the figure, we can

see that the majority respondent for average parking hour in college

is represents 45%. This is means majority of respondent is student and

staff. This is because every day student and staff which is lecturer

have a classes So, here we can see, they had stay in college in long

time period because of works and student have the activity in college.

Other than that, the average parking hour in college represent 30%.

This is because student and staff have the activity outside college.

For example they have the activity such visit uk education fair at

Kuala Lumpur. So that we can see they had parking a long time which is

more than 6 hours. The lastly the average parking hours in college is

represent 25%. This is means visitor or parents or others come to

college for a business or want to see Tuan Haji Jussoh. Here we can,

they only just parking between 1 hours and 2 hours. This result is

important because I want to know the available parking for other

student, lecturer, staff which is want to park their car


Figure 7: Number of parking provided

Based on the bar chart

graph above it can be

concluded that mostly respondent said that the number of parking that

provided by KPM Seri Iskandar is Poor with quantity 7 respondent.

Other than that, 6 of respondents said that number of parking that

provided by KPM Seri Iskandar

is very poor. 4 of

respondents said that number

of parking that provided by

KPM Seri Iskandar is

moderate. 2 of respondents

said that number of parking

that provided by KPM Seri

Iskandar is good and the lastly 1 of respondents said that number of

parking that provided by KPM Seri Iskandar is very good. Here, I can

concluded that, KPM Seri Iskandar need to provided more parking for

student, lecturer, staff and others because it will give student,

lecturer, staff and others easy to park their car without compete with

others to get the parking.


Figure 8:Location of the parking

Based on the pie chart graph above it can be concluded that mostly

respondent said that the location of the parking that provided by KPM

Seri Iskandar is represent 45% which is poor. This is because the

student who does not have the sticker they need to parking outside

college at need to walk go to the classes. From that we can see, it

also wastes the time and also late to come to the class. Other than

that, 25% of respondent said that the location of the parking that

provided by KPM Seri Iskandar is moderate. 15% of respondent said that

the location of the parking that provided by KPM Seri Iskandar is very

poor. 10% of respondent said that the location of the parking that

provided by KPM Seri Iskandar is good and the lastly 5% of respondent

said that the location of the parking that provided by KPM Seri

Iskandar is very good. Here, I can concluded that, KPM Seri Iskandar

need to provided strategic location and need to provide a signboard

for parking car or motorcycle so that it will give the student easy

comes to college


Figure 9 the security of the parking

Based on the bar chart graph above it can be concluded that mostly

respondent said that the security of the parking by KPM Seri Iskandar

is represent good. 3 of respondent said that the security of the

parking by KPM Seri Iskandar is representing moderate. 2 of respondent

said that the security of the parking by KPM Seri Iskandar is

representing poor and very good. 1 of respondent said that the

security of the parking by KPM Seri Iskandar is represent poor. Here,

I can concluded that, KPM Seri Iskandar have a good security of

parking. This is because guard always round in area of KPM Seri

Iskandar. Other than that, it always wait in front gate KPM Seri

Iskandar to see who are entered and exit in college.


Figure 10: opinion of respondent

Based on the pie chart graph above it can be concluded that mostly

respondent said that the opinion of respondent that provided by KPM

Seri Iskandar is represent 30% of respondent wants to add roof. 29% of

respondent want KPM Seri Iskandar provided proper parking and add

space and the lastly 12% of respondent want KPM Seri Iskandar add a

sticker. Here, I can conclude that, KPM Seri Iskandar need to provided

roof so that it can prevent from the heat of sunlight and rain. So

that, it easy to student, lecturer, staff and other park their car.

Other than that, KPM Seri Iskandar needs to provide a proper parking

and add space. So it will give many of student, lecturer, staff and


other park their car without worries to compete to get the parking

with others.

Fact Recording.

Next, the fact recording can be defined as the techniques that had

been used to store or record the data. That because, the record must

be stored in order to making the analysis

First, the method that I had used is paper based fact-recording

method. This technique can be defined that use the paper or journal in

order to collect the data. So, the fact recording that I had applied

for this interview session is, I had made the question outline before

I Interview with the student KPM Seri Iskandar. The entire question

that I had made is based on the system for car parking that used KPM

Seri Iskandar.

Interview outline


Interviewer : Me (Nur Abidah bt

Zulkifli)

Interviewee : Nur Amyliyana bt

Mohd JalinLocation:KPM Seri Iskandar Date : April 22, 2013

Agenda : Approximate timeQuestion 1 1 minutesQuestion 2 1 minutesQuestion 3 1 minutesQuestion 4 1 minutesQuestion 5 1 minutes

So, based on the outline above, I had framed that the entire thing

that include in the interview session. That’s because, using the

outline the interview will be run smoothly depending on the plan that

I had done. With the approximate time that I had setup, I can manage

the time better because the student which is Nur Amyliana is busy and

have classes. I also had list out the question that I want to ask in

order to know the system that had been using in KPM Seri Iskandar.

Next, the second technique that had I used is based on computer based.

Which mean the collecting data using the electronic or gadget devices

like camera. For interview session, I had used the gadget as the fact

recording in order to collect the data. I had captured the picture

during the session of interview had held.


Table 1: interview outline

So, based on the picture above,

it shown that the interview session

had done, it shown that KPM Seri Iskandar is used manual system

parking car. Based on the picture also, that is the prove that I had

observation and interview the student in KPM Seri Iskandar.

Interviewer : Me Interviewee : Nur Amyliyana bt MohdJalin (Student of KPM Seri Iskandar)

QUESTION 1 :What is the system that had been

used in KPM Seri Iskandar?

ANSWER :KPM Seri Iskandar had used manual

system parking.

QUESTION 2 :Do you satisfied with the systemthat used in KPM Seri Iskandar?

ANSWER :No. Actually every semester KPM SeriIskandar always change their stickerfor car and motorcycle. It gives theburden for student, lecturer and

staff to buy the new sticker. Otherthan that, student needs to fill the

form to get the sticker car andmotorcycle.

QUESTION 3:Do you have been lost the

sticker?

Yes. I have lost twice.

QUESTION 4 :Do you know KPM Seri Iskandarhave used specific software for

ANSWER :No


your college?QUESTION 5:

Do you feel that there is aproblem with using manual parking

system?

ANSWER :Yes. Actually, when to park my car I

do not know which parking isavailable. This is because this KPM

Seri Iskandar does not have asignboard location for parking car.

4. SUGGESTED SOLUTIONS TO THE SYSTEM CHOSEN FOR KPM SERI ISKANDAR

Figure 13: Traffic Tech Group

I want to suggest KPM Seri Iskandar used the Traffic Tech system.

According to the website (Traffic Tech Group (Middle East/ Gulf),

2009) Traffic Tech is an award winning ISO certified total solutions

provider of integrated systems in traffic management, intelligent

transportation, parking management, security, communications and truck

weigh stations. Other than that, it founded in 1987, Traffic Tech

brings along a Quarter of a Century’s Experience in Traffic

Engineering, integrating systems to meet customized needs, using the

most advanced technologies available in the market.

Based on my understanding, Traffic Tech is one stop shop parking

solutions provider offering end-to end services from design, supply,

system integration, installation and to operation and maintenance. As


Table2: interview

we know, Traffic Tech Group have executed large scale parking

management system projects in the region with over 20,000 parking

slots in total.

Relate to the case study, we already know that KPM Seri Iskandar still

uses a manual parking system. So here, I want to suggest KPM Seri

Iskandar uses Traffic Tech system because this company which is

Traffic Tech Group is professional partner that providing parking

management solutions. By using this system KPM Seri Iskandar can

create good environment in college. This is because it has systematic

parking. So, it will give students, lecturer, staff and other easy to

park their car and at the same time it also can create user friendly

in parking facility.

As we know, by using Traffic Tech it will inform student, lecturer,

staff and others on parking slot that are available to parking their

car and location as they approach. Based on the picture below, show

that it will display on electronic signs car parking system made by

company Traffic Tech Group. Relate to the case study, we can apply

this system in KPM Seri Iskandar because when student, lecturer, staff

and others had entered the area KPM Seri Iskandar they can know

location to park their car by see system car parking location that

provided by company Traffic Tech Group. So, it will give student,

lecturer, staff and others easy to park their car and at the same time

it will save their time without looking and find the parking car.


Figure 14: parking available

Other than that, show direct

for student, lecturer, staff

and others to vacant slots at

each parking location. This

is because by using this system

it will guide for student,

lecturer, staff and others with variable directional signs that

display green arrows at directions with vacant slots and red cross

signs at directions that are full compared to manual parking system it

does not provided variable directional sign. Relate to the case study,

by using this system in KPM Seri Iskandar it will leads the driver

such as student, lecturer, staff and others directly and quickly to

the first available space. Based on the picture below it shows that

variable directional signs that provided by company Traffic Tech

Group.


Figure 15: variable directional sign

By using Traffic Tech system, it also provided LED indicator. The

purpose is to display the current parking space status. LED indicator

it installed at the front of every parking space. Relate to the case

study, by using Traffic Tech system that provided by Traffic Tech

Group it can give student, lecturer, staff and others can know the

parking available in KPM Seri Iskandar compared to use the manual

parking system they does

know either the parking

still have or no. Relate to

the case study when the

indicator displays green,

it means there is an available

parking space. When the indicator displays red, it signals that there

is a car parked and at the same time it can reduce congestion in the

parking facilities. The picture below shows that LED indicator made by

Traffic Tech system.


Figure 16: led indicator

As we

know,

Traffic Tech system also has a variety

of automated technologies to register entry time and other vehicle

information. This is because Traffic Tech systems are provided Barcode

Technology (tickets), Magnetic Stripe Technology (cards/tickets), and

Transponder Technology (chipcoin/cards) .The purpose is automating

entry of vehicles such as Automatic Barriers, Vehicle Detection Loops,

and Entry Log Devices by using the technology such as Ticket/card

dispenser, ANPR camera. Relate to the case study, when student,

lecturer, staff and others wants to enter in KPM Seri Iskandar they

need to have cards, ticket, and chipcoin. This is because it keeps a

record of number of valet parking spaces available and occupied.

Compared to the manual parking, KPM Seri Iskandar had used sticker for

recognize student, lecturer, staff or others who had enter in KPM Seri

Iskandar.


Other than that, Automatic Number Plate Recognition (ANPR) that

provided by Traffic Tech System is a technology that provides

automated access on number plate contents for secured parking

facilities. Relate to the case study, when KPM Seri Iskandar is using

the ANPR that provided by Traffic Tech System it can tracks entry of

unwanted vehicles in secure parking facilities in college and in case

of lost parking ticket,

operator or guard can easily track entry time of

vehicle of student, lecturer, staff and other who are parking in KPM

Seri Iskandar.

Figure 19: ANPR


As we know, Traffic Tech also has Full control over parking facility.

Relate to the case study, KPM Seri Iskandar can ease worries with

overseeing parking facility's user management. This is because Traffic

Tech solves parking management solution with software features that

included device control. Here we can see device control can Control

and status monitoring of all the

devices

connected to the system.

Traffic Tech also has the user management. Relate to the case study,

KPM Seri Iskandar need to use this system because every operator of

the system is assigned a user name, a password, and an authorization

profile. Furthermore, it also has Authorization profile controls the

use of systems’ functions. Here we can see, each operator can only

access functions that are assigned to them. Then, the system

continuously logs user and application activity that provides

traceability for future use.


Figure 22: the user management

Lastly, Traffic Tech also

provides information on

occupancy of each level

and the complete car park,

number of reserved and

unreserved spaces, booked space and total spaces. Relate to the case

study, when KPM Seri Iskandar uses this system it can automatically

entry blocking when the car park is full. Other than that it also has

the automatic sign control (free/full) depending on the number of cars

in the car park..

Figure 23: provides information


The benefit of parking management system for Entries & Exits System

Back-up is all entries & exits have individual computers that stores

data or transactions in case of network failure and transmits all the

stored data to the server once network connection is reestablished.

The others benefit is operator or guard have visibility on utilization

of each parking location.

The features of parking management system for multi-purpose network is

the systems’ network can be used by multiple services needed for

parking operations. For example, IP Cameras, digital CCTV systems,

Automatic Number Plate Recognition(ANPR), Intercom-over-IP, Facility-

control systems, Remote support and Web interface.

CONCLUSION

As a conclusion, from the overall overview of current parking system

in KPM Seri Iskandar, there is few of problems that have been faced by

students and also to the KPM Seri Iskandar staff. This problem might

be because of the cost that needs to use for upgrade the Parking

system. Therefore, as a system analyst I also identify the problem and

user requirement in in KPM Seri Iskandar. Other than that I also use

fact finding and fact recording which is interview, observation and

questionnaires. The lastly I also give a suggestion to use the system


Traffic Tech System made by Traffic Tech Group. By having such

technology implement, it can make KPM Seri Iskandar parking system to

be much more efficient and systematic parking.

REFERENCES


Traffic Tech Group (Middle East/ Gulf). (2009, February 12). Retrieved from Aboutus: http://www.traffic-tech.com/about_us.php

businessdictionary.com. (2010, March 21). Retrieved from Definition fact-finding: http://www.businessdictionary.com/definition/fact-finding.html#ixzz2RDUZIP6z

humanresources.hrvinet.com. (2010, July 25). Retrieved from observation-methods: http://www.humanresources.hrvinet.com/observation-methods/

businessdictionary.com. (2011, April 29). Retrieved from definition primarydata: http://www.businessdictionary.com/definition/primary-data.html

businessdictionary.com. (2011, July 12). Retrieved from definition of questionnaire: http://www.businessdictionary.com/definition/questionnaire.html


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