Shortlister's Pack

for

Unsung Hero Award

Unsung Hero Award

Award Description

This award pays tribute to an individual who has exceeded the expectations of their role with

an outstanding attitude and behaviour.

Award Criteria

The winner of this award will be someone who goes beyond what is expected of their role. Working

behind the scenes, or in a supportive role, they have a positive attitude and, through their actions, help to

make a difference to others.

Shortlisting Instructions Many thanks for agreeing to take part in the shortlisting process for REACH 2020/21.

This year shortlisting is open equally to the following people:

• Executive Directors

• Non-Executive Directors

• Clinical Directors

• Associate Directors

• Chair of Staff Side

• Chair of Service User and Carer Council Once again, we are using online voting. To take part you need to use the form available at https://www.combined.nhs.uk/reach-awards-2020-21-first-stage-shortlisting/ below to do the following:

• Confirm you are eligible to take part in shortlisting

• Select your name from the drop down list

• Use the navigation buttons to go to a shortlisting page for each Award category

• Select up to 5 candidates you would like to see make the final shortlist

If you wish to save your work and come back to complete your shortlisting at a later date, you can do so by selecting the button “Save and continue later”. This will generate and e- mail to you a unique link, which will expire after 30 days.

Please note: if you save and continue later, you will need to return and complete the shortlisting process and hit the “Submit” button at the end of the Form for your choices to be registered. If you do not complete the process in one or more visits to the Form and hit the “Submit” button, any choices you have made will not be registered.

CategoryUnsung Hero

Name of nomineeLisa ArnoldErostering ManagerHarplands Hospital, Hilton Road, Harpfields

How does this person meet the criteria for the nomination?Lisa started her post as Erostering Manager in January 2020 and was immediately hit with a huge pile of work and years worth of clean ups on the Healthroster system and the Erostering processes. Within days Lisa was told the team would be having an Audit however Lisa never faltered and took it all in her stride and immediately got to work. Lisa has sacrificed her time at weekends to ensure work is complete and works tirelessly every day. On top of all of this, Lisa has had to adjust to the Trusts processes and has had to try and get to know and manage a new team, most of which has been done while working from home and having no face to face contact with the team. Lisa has made a huge difference not only to my role in the team but to how our team work in all aspects and everything Lisa has done has been a positive step forward. She has gone above and beyond in trying and testing times and has done brilliantly and has little recognition for it.

How does this person or team show a commitment to the Trust values?Not only does Lisa push us all to be better individually and as a team, she supports us all ever day in any way we need it. She is always willing to help, and pushes every day to do her best not only for her team but for all Ward Managers, Ward Staff, Bank Staff and the Trust as a whole and Lisa embodies the Trust values in everything she does. Lisa has delivered an excellent service under huge pressures and increasing workload and despite working from home for 9 out of the 11 months she has been in post, she has formed great relationships across the trust and has made the teams working relationships with several areas, much stronger.

Is there anything else you would like to share about the person or team you have nominated?I am proud to have Lisa as a manager and I am thankful for everything she has done for myself and our team this last year.

CategoryUnsung Hero

Name of nomineeJoanne AshworthCustody Pathway LeadThe Hope Centre, upper huntbach street

How does this person meet the criteria for the nomination?Joanne leads the police custody part of our service. Throughout Covid many people have struggled and custody has been increasingly filled with complex and challenging cases. Joanne as our custody lead has led from the front. Seeing patients, supporting partner agencies to overcome the challenges of Covid and working tirelessly to maintain those essential relationships for the service. Joanne has been a supportive figure for all her colleagues routinely and more so during these challenging times.

How does this person or team show a commitment to the Trust values?Custody involves some of the most vulnerable people within society and supporting people often with offences which morally you can not agree with, Jo is always compassionate and provides an exceptional service within that environment and through example role models those values to others. Jo acts as a brilliant representative for trust values within custody and to partner agencies.

Is there anything else you would like to share about the person or team you have nominated?I have nominated for unsung hero as the role of liaison and diversion is specialist and often goes on in the background without touching on the worlds of many in the trust so wanted to nominate Jo to highlight her ongoing hard work and the excellent service which she champions within custody across the entire Staffordshire area.

CategoryUnsung Hero

Name of nomineeLyndsey BamfordEnablement Worker

How does this person meet the criteria for the nomination?Lyndsey has shown true commitment to the team at IST to help during this difficult time. She is often seen to be picking up extra shifts to help her fellow colleagues on visits to those in crisis. She goes above and beyond to ensure the care provided is to highest standard even if that means making sacrifices to own plans to aid the support of individuals. I often feel that the curtail role of enablement workers is overlooked yet in fact they are often working just as hard, if not harder than other individuals. Lyndsey has also supported her fellow colleagues when they need someone to talk to or prise to give them the motivation and reassure to keep going. Small things like making new student feel welcomed and being there to support other truly shows how hard Lyndsey work and how she truly deserves to be recognised.

How does this person or team show a commitment to the Trust values?Commitment is shown in many ways though the supporting of new students and colleagues to picking up extra shift to support other staff members on their visits to those in crisis. Lyndsey have never once complained about how hard she is working or how drained she must be, making her even more admirable. During my short placement on IST I seen how much Lyndsey is a valued, respected member of the team with many seeking support and reassurance from her. Her bubby, positive personality makes her the ideal go to person when anyone needs help. She is always willing to support others even if that means making extra work for herself.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeLaura BaracloughGPMoorcroft Medical Centre

How does this person meet the criteria for the nomination?Working hard is to be expected of any professional. Dr Laura Baraclough works very hard and selflessly for the benefit of her patients, colleagues and the practice. She does this cheerfully and without complaint. She will stay late to ensure all patients are dealt without expecting anything back in return. - - Laura is the epitome of “the good doctor”. - - Whether its is seeing patients, supporting colleagues, teaching students and registrars or even trying to help random sick people passing by the practice, (true story, more later), Laura is a real hero. - - It would have been very difficult to integrate with the trust without her kindness, patience and faith in our vision. Patients and staff adore her but, like the rest of this new directorate, she has never had any formal recognition from NSCHT of the hard and compassionate work that she undertakes. To honour Laura is to honour every practice clinician who works tirelessly for our patients in Hanley and Bentilee. - - She represents the best of primary care health professionals and we would be very grateful if you could consider her for this award.

How does this person or team show a commitment to the Trust values?Compassionate: - - Laura has endless depths of compassion! - - Recently Laura came to the aid of a very unwell patient, not registered at the practice, and comforted their relatives. Paramedics were on the scene but she was close by and despite knowing that she had work at the practice, she knew that her responsibility was to help her paramedic colleagues and comfort the relatives. She did not “virtue signal” or advertise her act of compassion. As usual, when the patient had been transferred to hospital, she got on with her job. - - Approachable: - - Laura is very easy to talk to and no one ever feels judged by her. - - She is a supportive colleague who will mentor new allied health professionals who join the practice and offer reassurance to colleagues who are struggling. - She is the first to say “yes” when help is needed but is still quiet and unassuming. She very quickly becomes a supportive colleague when required and a trusted friend. - - Responsible: - - We believe that Laura feels a sense of duty to the practice. The high rates of deprivation in Hanley and Bentilee and the subsequent high demand for primary care can deter some doctors but these factors attracted her to the practice. She feels that this is where she is needed most. She doesn’t leave until she knows that her work is complete. - Laura is also an educator, who is willing to endure a very long days with few breaks because she believes that her students and registrars should recieve first class teaching sessions. - - Excellent: - - Laura is an experienced GP with a good reputation. She has supported the practice to achieve its quality outcome framework (QOF) points. She has also attracted registrars to the practice with the quality of her teaching sessions. Word of mouth among the patients and their representative body, the patient participation group, confirms that her manner and clinical acumen are held in high esteem.

Is there anything else you would like to share about the person or team you have nominated?Laura is the epitome of “the good doctor”. - - It would have been very difficult to integrate with the trust without her kindness, patience and faith in our vision. Patients and staff adore her but, like the rest of this new directorate, she has never had any formal recognition from NSCHT of the hard and compassionate work that she undertakes. To honour Laura is to honour every practice clinician who works tirelessly for our patients in Hanley and Bentilee. - - She represents the best of primary care health professionals and we would be very grateful if you could consider her for this award.

CategoryUnsung Hero

Name of nomineeMarie BarleyStaff Engagement and Organisational DevelopmentLawton House, Bellringer Road, Trentham, Stoke-on-Trent

How does this person meet the criteria for the nomination?“I will look after our staff” has always been Marie’s mantra but even more so this year. The question should be what hasn’t Marie done to support our staff on the front line and beyond. Marie went over and above to source products for the staff health and wellbeing hampers. Worked in partnership with Estates colleagues to get the Rainbow Suite ready for our staff. Never stopped in her continuous effort with ideas and suggestions to make the workplace environment as supportive as is possible for our staff. Marie simply “just got on with it.” She ensured that our on-line corporate induction was even more engaging, informative and memorable for our new starters. We then have the Staff Survey in which Marie’s campaign of engaging and communicating with people around the staff survey has enabled the Trust to reach its highest ever staff survey score of 61%. All this in one year and all because Marie was determined that we continue to engage and look after our staff every single day of the week. Not all hero’s are visible because they don’t shout about what they’ve done, they just quietly get on with it which is what Marie has done -” our true hero”!

How does this person or team show a commitment to the Trust values?Marie is a motivated, courageous and warm colleague who everyone truly admiress. Marie and values are synonymous. From the moment we went into lockdown we all saw a different side of Marie. A side that was unrelenting in her focus to support and help staff. She contacted major supermarkets and other organisation for donations so that staff felt cared for and valued and asked staff what they needed that would help them and literally. Actions speak louder than words and Marie’s actions this year have indeed done this in demonstrating her kindness and values.

Is there anything else you would like to share about the person or team you have nominated?“One person can truly make a difference - and for us that person is our unsung hero Marie!”

CategoryUnsung Hero

Name of nomineeAndy BoughWorkforce safety adviserharplands hospital

How does this person meet the criteria for the nomination?Andy has always gone above and beyond his role as workforce safety adviser. he has been pivotal in the training of all combined healthcare staff not only in MAPA but also in In hospital resuscitation, Conflict resolution, Connect 5 to name a few. He always has a smile and is always willing to answer any questions that may be posed. Andy has recently retired and now works 3 days a week and remains very much a valued part of the MAPA team. as well as training staff, Andy offers support to patients families at home and discussing better ways to support patients and behaviours that may pose a challenge. he as also been a massive part of the flu vaccination programme for the past 5 years. Without Andy Combined healthcare would be a very different place.

How does this person or team show a commitment to the Trust values?Andy epitomises the trust values and shows oodles of compassion for both patients and staff. he is very approachable and responsible. and Andy is better than excellent and this shows in the feedback that we get from training and from parents that he supports at home.

Is there anything else you would like to share about the person or team you have nominated?Andy deserves this accolade as he definitely is an unsung hero. I cant thank Andy enough for supporting me in my new role

CategoryUnsung Hero

Name of nomineeBen BoydAssociate DirectorHarplands Hospital

How does this person meet the criteria for the nomination?Ben has supported me significantly throughout the year whilst I have had significant time off work. He has maintained the directorate functions, has continued to push the directorate strategy forward, has written numerous business cases, of which most have been approved (others are awaiting approval). He works tirelessly, often out of hours and has also put a lot of time and effort into managing our response to the covid pandemic. Finally, he has had a health scare in the last year and should have been off himself for some time but was back at work potentially far earlier than he should have been and up to full speed remarkably quickly.

How does this person or team show a commitment to the Trust values?Ben maintains a compassionate approach to supporting the management staff. He encourages them to look for opportunities to improve. He also holds staff to account when this is required. He is approachable and responsible with significant input into the covid pandemic response. He is excellent in his quality of work, timeliness and always willing to do more if it is required. His only fault is that he does not say no when asked to help out!

Is there anything else you would like to share about the person or team you have nominated?Excellent colleague and a pleasure to work alongside. And thank you for helping me take my parental leave without the directorate falling into disarray.

CategoryUnsung Hero

Name of nomineeTracey BromleyReceptionistHarplands hospital

How does this person meet the criteria for the nomination?The reception team have worked tirelessly throughout the pandemic.

How does this person or team show a commitment to the Trust values?We show commitment to trust values by living them every day we are at work

Is there anything else you would like to share about the person or team you have nominated?The whole team go above and beyond to keep things running as smoothly as it can, we are often an overlooked team but work just as hard as anyone. - I am proud to have worked with this team for 20 years

CategoryUnsung Hero

Name of nomineeJulie BrookesPersonal AssistantBroom street - Learning Disability directorate

How does this person meet the criteria for the nomination?Julie goes over and above her role to support the Health Facilitation team in the development of documentation and resources that promote our service, advise primary care and engage service users in managing their own health care. - Her technical /computer skills are called on frequently to develop and refine accessible documents that enormously support our abilities to engage with our service users -

How does this person or team show a commitment to the Trust values?Compassionate - she will help others out to provide high quality care to all. - Approachable – Julie has always been open to offer support even at busy times. - Responsible - she is persistent and will find ways to negotiate and problem solve - Excellent - Her flexibility and responsiveness to support across the CLDHT helps provide better outcomes for our client group. -

Is there anything else you would like to share about the person or team you have nominated?Julie has a busy work schedule but will always find time to engage in pieces of work which are patient focused, this is something she enjoys and is clearly very skilled at. - The outcomes help to ensure we can effectivity empower others to engage in improving health outcomes - Thanks so much Julie -

CategoryUnsung Hero

Name of nomineeMaxine BuckinghamClinical lead CAMHS Access teamHarplands hospital, Hazlehurst

How does this person meet the criteria for the nomination?Maxine has been the lead for the CAMHS front door for the last year and despite changes within the team, relocation and staff departures, Maxine has remained leading this team with personal stability and resilience. Maxine has provided consistency and has taken on roles over and above her own in order to manage the referrals and triaging for CAMHS in an extremely depleted team. Maxine has worked an extraordinary amount of surplus hours, at time to her own detriment to ensure that the CAMHS front door remained functional and consistent. Maxine has shown a positive attitude through the difficulties the team has faced which has made a difference to the thousands of children and families that are referred in to our services. Maxine has remained available and supportive to the wider CAMHS demonstrating leadership and being a role model for others.

How does this person or team show a commitment to the Trust values?Maxine has always remained compassionate to her core, keeping children and their families central to the care being offered. Maxine’s approachable manner allows for ease in the development of therapeutic relationships with children and their families and the relationships with colleagues and outside agencies. Maxine has demonstrated ownership and being responsible in continuing the manage a difficult ad adverse situation despite capacity not meeting demand. Maxine’s efforts through this year have undoubtedly ensured the consistent delivery of the service through her tireless efforts and ensuing excellence. Maxine is without a doubt an unsung hero of 2020.

Is there anything else you would like to share about the person or team you have nominated?Your efforts, dedication and your ability to keep the focus of children being central to their care has shone through this year. You have had such a difficult time and yet you remained resilient, determined and put our children first. You are absolutely a credit to our service, thank you!

CategoryUnsung Hero

Name of nomineeChelsea CausleyDeputy Temp Staffing ManagerHilton Road

How does this person meet the criteria for the nomination?I started in post in January this year and Chelsea has had to put up with me asking ‘Why?’ an awful lot. She has supported me in settling into my new role and has been so keen to learn new things. She has a willingness to learn and is committed to doing her best not only for the team but for Trust. She works feverishly behind the scenes often unnoticed by the rest of the Trust to ensure that staff are paid on time and correctly every month. She pulls safer staffing reports every month without fail, which are very time consuming and onerous. During Covid she has given up time at weekends and bank holidays to ensure that work is completed, and reports are run. Not only does she support me personally but also the rest of the team and is always helping out and is a go to person for advice.

How does this person or team show a commitment to the Trust values?Chelsea has the patience of a saint, and is always willing to go that extra mile, not just for the team, but for anyone that asks. She is always willing to answer any question and is friendly in her demeanour. She reflects the Trust values in all she does, and I am proud to work with her and call her part of my team.

Is there anything else you would like to share about the person or team you have nominated?I couldn’t have wished for a better deputy and support in settling into a new role. Thank you for all you do.

CategoryUnsung Hero

Name of nomineeJudith ChampionSenior Employment Specialist Step OnHope Centre - Hanley

How does this person meet the criteria for the nomination?Within Covid working, Judith as Senior Employment Specialist for Step On has been outstanding in her support to her colleagues, those she supervises & to the clients she supports, as well as the whole team, even when circumstances at home were extremely difficult & isolating. Judith was in Lockdown on her own for 13 weeks, which was incredibly isolating. Within this time, Jude remained delivering exceptional service delivery, acting as a role model & mentor to new & existing staff and keeping team morale high in the most difficult of times. Jude has continued supporting her clients in reaching their employment goals & dealt with difficult situations when clients have lost their jobs. Jude has been an absolute inspiration at her lowest moments & this is why I feel she is deserving of this award.

How does this person or team show a commitment to the Trust values?Jude is always there to give support & guidance to less experienced members of the team. Her caring manner & wealth of knowledge of team issues is so valuable. She is open & honest & the team feel a real strength in her as a person. She takes her responsibility as a Senior member of the team with great pride & even when she herself does not feel her best, always puts her colleagues & clients at the forefront. She has real pride in her work and the excellent IPS service delivery that Step On provide. The team would not be where they are today without her.

Is there anything else you would like to share about the person or team you have nominated?I feel extremely proud to have worked with Jude over the last 22 years, there have been some struggles along the way, but none like working through Covid and Lockdown conditions. Jude should be extremely proud of her working over the last 9 months, she has kept the team going during difficult times & also doesn’t take the recognition that she so deserves. I would be so proud for Jude to be nominated for the Unsung Hero Award.

CategoryUnsung Hero

Name of nomineeDr Rebecca ChubbConsultantWard 4

How does this person meet the criteria for the nomination?She is an amazing consultant, however her commitment, professionalism and dedication to patients across the trust, and the UHNM, has been outstanding since the beginning of COVID. Prior to the initial outbreak she sat with senior members of staff and discussed what we may need to look after patients suffering with COVID and ensured that we had the equipment to care for very ill people should their condition deteriorate with us, she ensured that we were physically and emotionally prepared for what we may have to encounter. When the initial outbreak happened on Ward 7, she was there supporting staff at all levels to care for people suffering with COVID, and she was there for the patients and their carers, providing staff with easy to follow cue cards to help them have difficult conversations over the phone, which was totally alien to the majority of the staff and supporting them emotionally with same. She has been a beacon of light during the whole of the pandemic, lighting the way, and the rock that we have clung to in times of need. She has not faltered at any point with her commitment and dedication to ensuring that all staff and patients had the best possible outcome in such difficult times.

How does this person or team show a commitment to the Trust values?Dr Chubb excels in all the trust values, her compassion to staff, patients and carers is immeasurable, she is extremely approachable, we have had patients on Ward 4 whose health has deteriorated to a point where they have reached the end of their life with us and have been too poorly to move, she has ensured that she has spoken to the relatives of those people and made extra visits to the ward outside of her already busy schedule to ensure that they had the very best of care. She takes responsibility for her actions, she is decisive but listens to others, she ensures that she is up to date with all the latest research and her knowledge of COVID has been outstanding throughout. She is excellent in everything that she does within the trust.

Is there anything else you would like to share about the person or team you have nominated?I do not mind this being shared with Dr Chubb, but I did not want her to know who wrote it

CategoryUnsung Hero

Name of nomineeNeil ClarkeTalent, Leadership and OD ManagerLawton House

How does this person meet the criteria for the nomination?Over the last 8 months Neil has provided invaluable project support, drive and enthusiasm to the Trust’s work on supporting staff psychological health and well-being. His commitment to improving our offer to staff by working across local, regional and national organisations has been outstanding and we would not have been able to deliver the support we have in place without him.

How does this person or team show a commitment to the Trust values?Neil demonstrates compassion and commitment in all aspects of his work and is focused on supporting the health and well-being of our staff. He is always positive - whatever deadlines and challenges he is up against and provides support to a number of people across the Trust who know they can rely on him to deliver. Neil’s work is always of a high standard and he is a great generator of ideas. He is always willing to contribute and help to develop solutions to problems and is a first class team player.

Is there anything else you would like to share about the person or team you have nominated?Neil would be the last person to propose himself for acknowledgement or award which is why this is so deserved.

CategoryUnsung Hero

Name of nomineeMichelle Craggs

How does this person meet the criteria for the nomination?Michelle is always there for parents of children with additional needs. She supports families with children and adults with ASD, ADHD, physical disabilities, medical and mental health needs.

How does this person or team show a commitment to the Trust values?She has gotten me through some very dark times. I’m able to contact her anytime of the day or night and I know I will always receive a reply. The advice she gives is well balanced. If she doesn’t know something, she will know someone else who does. Her knowledge and care of supporting family’s and children additional needs is truly amazing and inspirational.

Is there anything else you would like to share about the person or team you have nominated?Even though she has her own family issues she always has time to support others.

CategoryUnsung Hero

Name of nomineeMark DandoHCSWsummersview, furlong road tunstall

How does this person meet the criteria for the nomination?Mark came to combined healthcare through the step on service , and works 2 days as an hcsw in rehabilitation. He has done amazing well interacting with patients , and has become a valued member of the team. He has since gone on to volunteer with medical students and share his experiences of his own mental health problems help them learn. He inspires to become a full time HCSW in the future and possibly become a mental health nurse himself.

How does this person or team show a commitment to the Trust values?Mark has had excellent feedback from both medical students for being approachable and honest. He is both responsible in his job role as an HCSW , and is very compassionate and understanding with other patients. He strives to become excellent at his role.

Is there anything else you would like to share about the person or team you have nominated?Mark is a very hard working person , who has done so well to be where he is today and I feel very proud that I have supported him and been part of this journey. He is looking into an access course at the moment for nursing, mark has embraced combined healthcare’s support with his mental health and has come so far.

CategoryUnsung Hero

Name of nomineeCarol DaviesMedical SecretaryLearning Disability Community Team County

How does this person meet the criteria for the nomination?If we are to go on public opinion Carol has to be nominated for this award , she has accrued dozens of compassionate awards from clients relatives and colleagues . - This endorsement deserves wider awareness

How does this person or team show a commitment to the Trust values?We have so many compliments about Carols willingness to go the extra mile and in the Covid pandemic this has been exemplified with Carol working hard to ensure all of our clients and family’s were able to still continue with their clinics and reviews grasping the new technology and educating and supporting family members with communication alternatives that were unfamiliar and to some quite scary. - Carol is always adaptable and approachable always willing to get involved when other need support or are struggling with over work. Even when stretched herself her high standards and willingness for all of our service to be the best it can be means Carol often gives a great deal of discretionary efforts in her own time to keep us all on track.

Is there anything else you would like to share about the person or team you have nominated?Carol has been with our team for a very long time and sometimes has been quiet in the back ground , not one to self publize she is , a real trooper and even when personal struggles have entered Carols life . Carols commitment to us as a team has been unfailing

CategoryUnsung Hero

Name of nomineeCarol DaviesMedical secretaryBroom street

How does this person meet the criteria for the nomination?Carol is a key team member within the CLDHT , she has exceptional organisational skills along with high standards She has put systems in place that support clinicians to deliver effective and efficient care . She is always flexible, and will expand her remit when needed to cover all the CLDHT medics at times of high need. She has taken on a lead role across the medical secretary team embedding in new practice . She is diligent and has an eye for the small details . Her interactions and support to our carers and clients are always recognised with many compliments being made relating to her . She gets on with this highly important role quietly and compassionately

How does this person or team show a commitment to the Trust values?The complimentary messages we have from our clients/carers always talk of Carols caring attitude, she shows compassion in a friendly and approachable manner, carers feel able to contact her as they see her as a responsible person who will help action any queries they have

Is there anything else you would like to share about the person or team you have nominated?Carol is Standard setter who helps us all achieve the trust values .

CategoryUnsung Hero

Name of nomineeDeborah ElsonAssistant PractitionerWard 3, Harplands Hospital

How does this person meet the criteria for the nomination?Deb provides vital support to the ward team in organising patient care. She is a consistent support to the running of the ward, as well as regularly engaging with patients to offer much needed social and emotional support. - - Deb is a very important part of the team and is efficient and very helpful to have around.

How does this person or team show a commitment to the Trust values?Deb shows compassion in her care of patients, they find her approachable and very important in offering help with often difficult social circumstances. Deb is consistent, responsible in her work and supports the team to offer excellent care by organising many processes for patients.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeVeronica EmlynPatient Experience Facilitator / Volunteer CoordinatorHarplands hospital

How does this person meet the criteria for the nomination?Veronica has done an excellent job during the pandemic in making sure that SUCC members have been kept informed about the Trust’s work during this time she has always helped with any information l have needed and put me in touch with relevant staff members. This has helped me to carry out my role as Healthwatch Stoke volunteer representative on the SUCC. She always goes above and beyond to help.

How does this person or team show a commitment to the Trust values?Veronica always demonstrates the Trust’s values by doing her best to help people in anyway she can. She is passionate about the Trust’s volunteers and tries to make sure that their health isn’t affected by their volunteering role. Veronica does all this in a quiet unassuming way which often goes unnoticed. She deserves to be recognised for everything she does and I am honoured to nominate her for this award.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeBenjamin FordHigh Intensity Therapist

How does this person meet the criteria for the nomination?Benjamin has been working very hard over a number of years (from at least 2014 that I am aware of) to improve the service user and staff experience of people with autism and those who identify as neurodiverse. - Benjamin initially worked very hard to improve service user experience in the Healthy Minds teams and across the Trust, much of what was completed in his own time. Attending seminars and events, and working with the Trust to improve different areas. - He is now the lead of our Trusts Staff Network Neurodiversity group, which started in Spring 2019. What really inspires me is that Benjamin only found out as an adult about his own autism, and he is so passionate on improving the experience of others. - Benjamin definitely deserves recognition for all his hard work over the years which has got him where he is today.

How does this person or team show a commitment to the Trust values?Compassionate - - He shows compassion in everything he is doing to help, listens to others’ experience and needs. Always promoting and encouraging healthy living and recovery with service users and colleagues. - - Approachable - - He is very approachable and open to chat and advise. Benjamin communicates clearly with the group and Trust, always with a positive and calm manner. - - Responsible - - As I mentioned already, Benjamin puts people first and works hard to improve the experience of service users and staff who identify as neurodiverse. He takes any feedback and acts on it to improve our Trust and the service user journey. - - Excellent - - Benjamin is very passionate on helping others and gives 100% on improving the experience for us all. He seeks out webinars and training for others to take part in and inspires us to make a difference.

Is there anything else you would like to share about the person or team you have nominated?Benjamin has worked very hard to highlight this different experience to the Trust, and he has taken all of this on board on top of his role as a therapist and his own personal journey. - He really deserves this recognition based on what he has done for our Trust, not on how many people vote for him.

CategoryUnsung Hero

Name of nomineeCarol FraserSTR workerEIT, Hope Centre, Upper Huntbach Street

How does this person meet the criteria for the nomination?Carol has always been a credit to the team and works tirelessly in her role as an STR and a lead in physical health checks. More recently she has outdone herself with fund raising, collecting food and gifts to deliver to people on our caseload who will not have a lot this Christmas. Her success at this will make a huge difference to a lot of families.

How does this person or team show a commitment to the Trust values?Carol always goes over and above in order to support people. She treats everyone she sees with compassion, respect and dignity. She always makes time to support the team at a moments notice.

Is there anything else you would like to share about the person or team you have nominated?Comments from other team members... - - “Carol works incredibly hard to ensure that the physical health needs of our sometimes very complex patients are met. She is dedicated, passionate and kind and always puts the service user at the centre of care. An inspiration.” Dr Laura Stevenson - - “she is selfless and so giving” Simon Wilson (Manager) - - “Carol has worked tirelessly seeking donations, collecting and packaging them into essential food parcels for our clients, their children and families. She has also been collecting gifts and more luxury items to help them celebrate the holiday period and to feel as valued as they are. All this has been done whilst juggling her usual life, her work life and the limitations and restrictions imposed by COVID. Excellent Job, beautiful woman. Xxx” - Pam Felgate (Care Coordinator) _ - - “I said to her yesterday I don’t think there is enough food for all of the people needing a food parcel, she said ‘well I wont rest until there is’ and ‘I cant rest if I think someone is going to go without’” - Jayne Simner - (Team leader) - - “She is our very own Mrs Christmas – our Christmas Carol!” - Jackie Powell (Clinical Lead) _

CategoryUnsung Hero

Name of nomineeCarol FraserSTR workerUpper Huntbach st

How does this person meet the criteria for the nomination?Carol has taken on a very difficult job to ensure our patients have their PH assessments. This task is huge in EIT and outcomes are reported nationally via our NCAP (Rpsych National Clinical Audit of psychosis) audit. In the past 2 years NCAP audit we have achieved 98% and 95% for service users meeting the audit criteria in physical health. The aim is also not just to assess but also intervene and follow up on results. This is an amazing achievement given the numbers and the various elements required for the audit submission.

How does this person or team show a commitment to the Trust values?People have asked me across our West Mids regional clinical network, how we have achieved such high results and I have to say that the results are based solely on Carols tenacity, engagement skills, pragmatism and genuine care about service users physical health. - Our EIT clients (often very young or substance users) do not always prioritise their PH or see a need to, Carol has an amazing ability to engage people in the community to accept a physical health assessment. She gains a great rapport with clients she may not have met before and to support and encourage them to be a partner in their overall health management.

Is there anything else you would like to share about the person or team you have nominated?Carol is always ambitious in this area of her work. She puts her all into ensuring that these assessments are completed to a high standard and takes great personal pride in her work. Her contribution is a unique and valued part of the team and we don’t know what we’d do without her.

CategoryUnsung Hero

Name of nomineeStephen FrostStaff nursePICU/ Harplands hospital

How does this person meet the criteria for the nomination?It has been a difficult year on the PICU and Steve has supported a lot of the staff through some difficult and challenging changes and times. Steve has become a very important role model to junior staff nurses and his experience has helped guide the team in a very professional and calm manner. Steve also has the type of personality that allows others around him to feel more calm and relaxed as well as supported.

How does this person or team show a commitment to the Trust values?Steve always has the patients needs at heart, he builds excellent relationships with the patients and staff alike. His crisis management is second to none and he is one of the most approachable nurses that I have ever had the pleasure to work alongside

Is there anything else you would like to share about the person or team you have nominated?Steve is a nurse whom makes you want to be on shift with him, he is an endless source of knowledge and kindness

CategoryUnsung Hero

Name of nomineeSteven GimmbertMaintenancelawton house

How does this person meet the criteria for the nomination?never fails to deliver a prompt and efficient service

How does this person or team show a commitment to the Trust values?all team members passionate with their individual and team role

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeKirstin GrattidgeWard ClerkWard 6 Harplands

How does this person meet the criteria for the nomination?Kirstin joined the ward 6 team at the height of the pandemic. Her experience was within education previously, not health, but she has risen to the challenge and gone way above that since joining. Kirstin has worked tirelessly to support the carers of our patients during the pandemic and has coordinated all digital calls, when we were in an outbreak and coordinated all face to face visits when these have been available to carers. While the ward team have been busy delivering direct patient care - Kirstin has supported the carers in an exceptional way and as her manager I have received an enourmous amount of positive feedback about her from carers.

How does this person or team show a commitment to the Trust values?Kirstin has shone with the care and compassion she has shown to patients and carers since joining the team. She displays a genuine, honest approach in all her interactions and she has gone above and beyond her role to flex to the needs of the carers to ensure they have felt as involved and supported as possible during one of the most challenging times the NHS has ever faced and she has done all this despite being new to her role and the NHS and always with a positive outlook and manner.

Is there anything else you would like to share about the person or team you have nominated?Kirstin is a real asset to the ward 6 team and we are all privileged to work with her.

CategoryUnsung Hero

Name of nomineeDarryl GwynnettService ManagerSutherland CMHT

How does this person meet the criteria for the nomination?Darryl regularly exceeds expectations and goes beyond what is expected in his role. - He works as part of the team and as a senior manager will always step in to support his teams, whether this be answering duty calls or responding to difficult situations in the building. - Darryl leads from the front and nothing is ever too much trouble from him. - I have numerous conversations with his team members who reinforce this. An example of this is below (received from Rachel Bullock) where Darryl increased his working hours at short notice to support colleagues in CAMHS where there were difficulties managing prescribing demands during COVID. - - Darryl you are a superstar!!!!!! - Since March North Stoke CAMHS have been under unmeasurable pressure to meet the demands of prescribing and ongoing treatment reviews. As a nurse prescribing team we have had to work relentlessly to ensure that children and young people have continued their treatment and have access to timely medication reviews. Darryl became aware of these increasing pressures and as a nurse prescriber he offered his expertise to the CAMHS team. Since then he has continued to offer, week in and out, a clinic every Wednesday to support the nurse prescriber. I cannot thank him enough for his input it has helped massively!!! It is a great example of one team supporting another in such challenging times. Thank you Darryl!!! - What is your message to the person or team you are highlighting? - Darryl Gwinnet thank you so much from the nurse prescribing team within CAMHS. You support each week has been amazing and a true reflection of clinicians supporting each other!!!

How does this person or team show a commitment to the Trust values?Darryl is compassionate and puts the needs of patients and his team before others. He works as one of the team and is always available for support both inside and outside of his working hours. - He takes responsibility for decision making and has supported a marked improvement in service performance over the last 2 years.

Is there anything else you would like to share about the person or team you have nominated?Darryl has consistently demonstrated his ability to work with teams to develop them and support innovation. He has never been formally recognised for his excellent contribution to the Trust and is a true “unsung hero”

CategoryUnsung Hero

Name of nomineeAndrea HallCorporate Finance Manager

How does this person meet the criteria for the nomination?Throughout my NHS career I have been extremely fortunate to work with many fantastic Finance colleagues. However, I have to say that Andrea is by far the most helpful and support of all. - - Andrea provides exceptional finance advice and goes above and beyond, often working late to deliver on tight timescales. Her contribution to the Staff Counselling Teams service alone has been instrumental to the services development and growth. - - Andrea works as a true business partner - often working under the radar, professionally challenging where required and making suggestions on broader matters not just linked to finance. With a wealth of knowledge, experience and a fantastic risk radar!! - - I consider her to be a brilliant team player, role model and go to person - who always delivers and provides pragmatic solution focused advice.

How does this person or team show a commitment to the Trust values?C - Andrea really does care whether its about service users, staff or ensuring NHS money is spent wisely. A great role model. - A - Her unassuming style means she is approached by many and her ability to flex her style ensures complex finance matters are easy to understand and user-friendly. - R - Andrea’s commitment to deliver is unquestionable and she holds a high level of responsibility. - E - The quality of advice is exceptional, accurate, timely and she often has a more strategic approach.

Is there anything else you would like to share about the person or team you have nominated?Thank you Andrea - you really are one my unsung heroes. Thank you so much for all your support over the last 12 months. - - Keep being brilliant!!

CategoryUnsung Hero

Name of nomineeAndrea HallFinance ManagerLawton House, Bellringer Road, Trentham, Stoke-on-Trent

How does this person meet the criteria for the nomination?Working in Finance isn’t often noticed when it comes to recognition and praise. However having worked with Andrea this past year she has proven without a doubt just how much of a difference a person can make with her professionalism, approachability, warm personality and above all her consideration in all matters. We all need our Finance support and Andrea is always there to make sure that everything is covered from a financial perspective. I know that things will always be right because Andrea is their in the background to make sure it happens. In a year where there has been different funding streams to manage Andrea has remained on top of it all and made sure that we are managing our budget. No easy feat when there is so many varying funding streams! However she manages all this seamlessly and always with a smile.

How does this person or team show a commitment to the Trust values?Andrea is quite simply a caring, kind and wonderful colleague. Her values are the very values that we at Combined are so proud of. Irrespective of deadlines, challenges, issues that need resolving, Andrea is always there with her calm and supportive leadership style in working towards a solution. Andrea’s very nature fosters and cultivates good financial management in us all - after all this is so important being a public service that delivers health care to our population.

Is there anything else you would like to share about the person or team you have nominated?Andrea is a delight to work with but her most discerning feature is that she always goes out of her way to help with anything and everything!

CategoryUnsung Hero

Name of nomineeStephanie HallMedical SecretaryBennett Centre

How does this person meet the criteria for the nomination?Steph does definitely go beyond what is expected of her role as a medical secretary. Working behind the scenes, she supports all team members in administrative and organisational work ensuring patients’ concerns are addressed effectively and promptly. While undertaking various tasks utilising such a supportive and caring approach, Steph also ensures that issues around meeting targets and performance indicators are accurately handled in a timely manner. Steph has worked single handedly during difficult time pre and post the COVID crisis. At times, Steph has indeed felt she had to prioritise her work commitments over her own personal gains.

How does this person or team show a commitment to the Trust values?Steph is such a responsible person that will not shy away from asking difficult questions especially if these were related to optimising patients’ care. She does not mind being contacted with any queries from patients and professionals alike. One outstanding characteristic that Steph proudly possesses is that she will not only communicate clinical messages between individuals and departments but also follow matters up to ensure that actions have been addressed and issues have been dealt with satisfactorily. In difficult times, Steph has demonstrated compassion towards patients and colleagues and yet maintaining her professional attitude and role within the department. - - Steph is certainly an asset for both our department and the Trust. I have no hesitation in nominating Steph to this award and I wish she will receive the appreciation that she deserves.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeCharis HancockDeputy ManagerWard 2

How does this person meet the criteria for the nomination?Charis goes above and beyond every day for patients - However more recently - I wanted to highlight a specific example of this - We had an incident of a patient absconding onto the A34 and with extremely high risk behaviours within the community, putting his own life and others at risk - Single handily Charis courageously intervened to ensure safety of all, however she did this with compassion and integrity throughout, despite the levels of violence demonstrated towards her and she continues to manage this situation alone for a short time, until reinforcements arrived

How does this person or team show a commitment to the Trust values?Every interactions with Charis demonstrates compassion, - she’s responsive to changing needs, eager to do what she can and makes a real difference

Is there anything else you would like to share about the person or team you have nominated?Her compassion during this incident specifically was recognised by a member of the public - as below feedback sent formally.... - - “Hi, I’ve just witnessed an incident where a man ran into the A34 among moving traffic, I had no idea what was going on and then I noticed a lady in blue uniform, I’m assuming a mental health nurse. He was aggressive, blowing into her face and at one stage even jumped onto the back of a moving lorry. She tackled him and the situation alone. Eventually the more carers, police, ambulance and police van arrived and escorted him and other carers away. - After the shock of seeing it all, I’m now left feeling humbled by the lady I saw initially, with a blond pony tail and glasses. She deserves a huge pat on the back, maybe an award, at least some form of recognition for how she handled that. I could just tell that at the core of her actions was “care”. - Thank you for your time.

CategoryUnsung Hero

Name of nomineeDiane HarrisonProject Support Officer - Talent Management and LeadershipLawton House, Bellringer Road

How does this person meet the criteria for the nomination?Diane is a steadfast and utterly dependable member of the OD and Education Team. Always cheery, always able to come up with a good idea or get a problem solved in a flash, always going the extra mile to ensure a member of the team has a memorable birthday or retirement..

How does this person or team show a commitment to the Trust values?Diane is always excellent in everything she does, working to high standards consistently. Always professional and dependable, never fobbing anyone off, always helpful and effective. Always willing to step in to fill a gap or need whenever required. Never complaining, always cheery. She is the definition of an unsung hero. She makes being fabulous every day look so easy and normal, that it doesn’t get shouted about, but deserves to be!

Is there anything else you would like to share about the person or team you have nominated?Diane is a great pleasure to work with and a wonderful human being. One aspect of working from home during COVID-19 is that I get less opportunity to for incidental contact with Diane, and personally I have missed this very much.

CategoryUnsung Hero

Name of nomineeAmanda HawkerHealth Care Support WorkerBelgrave Road

How does this person meet the criteria for the nomination?Amanda has been nominated for this award due to her commitment and dedication to her work. - Amanda is a very hard working person who works with compassion, respect and always willing to achieve positive outcomes for everyone she works with no matter how difficult or time consuming this may be.

How does this person or team show a commitment to the Trust values?Amanda is a very approachable person who works in a very honest, pleasant manner, no matter how difficult the task Amanda has always got a smile on her face. Amanda is always willing to offer help, advice and support not only to all the patients she works with but also to her team colleagues and to her colleagues in other teams and organisations. Amanda is always willing to go the extra mile in everything she does. - Amanda works with utmost professionalism at all times and nothing is ever too much trouble.

Is there anything else you would like to share about the person or team you have nominated?Amanda has worked very hard and diligently in facilitating and delivering the physical health pathway. Amanda has ensured all patients who needed to have their physical health checks have had these completed in a timely manner. Where the patient has been unable to attend the centre for these checks, due to the current pandemic situation with some patients shielding, Amanda has arranged home visits to completed the necessary physical health checks. - Again due to the current pandemic situation Amanda has also supported the wards at Harplands by doing additional shifts.

CategoryUnsung Hero

Name of nomineeLearning disabilities team HelenLearning disabilities team41 broom street

How does this person meet the criteria for the nomination?Caring and professional problem solver genuine 100% time for anyone puts in the time to listen and teach

How does this person or team show a commitment to the Trust values?Compassionate caring approachable responsible and excellent

Is there anything else you would like to share about the person or team you have nominated?True person helps in every way she can always smiling she is lovely and trustworthy

CategoryUnsung Hero

Name of nomineeSian HoughStudent NursePICU

How does this person meet the criteria for the nomination?Sian joined the team at the start of the first lockdown. She was pulled from the placement she was in and placed with our team. The rationale for this was to provide extra help and input with patients on the ward, offering distraction and activities. - Sian showed interest and initiative from the outset. She was keen to get involved in any way she could and rose to the challenge. She displays great communication skills with both staff and patients and has a natural, empathetic approach to engaging patients in activities.

How does this person or team show a commitment to the Trust values?Sian shows commitment to all of the Trust Values. She shows compassion in her approach towards patients by being patient and sympathetic to their needs whilst, at the same time, encouraging them to engage as a way of promoting their recovery. Sian has a friendly, gentle personality that makes it easy for others to approach her. She presents as open and willing to take on responsibilities as well as working on her own initiative. Sian strives at all times to perform to an excellent standard and displays the utmost professionalism at all times.

Is there anything else you would like to share about the person or team you have nominated?Sian has been a great asset to the team. She has introduced several initiatives whilst on the ward that have meant that the patients have a better experience during their inpatient stay. Sian is always willing to take on responsibilities and is excellent at completing tasks in a timely fashion. Sian is a team player and understands the importance of this in the running of the ward. She cares deeply for the patients and is committed to her role in their journey towards recovery.

CategoryUnsung Hero

Name of nomineeJulie HowleyCare NavigatorWard 4

How does this person meet the criteria for the nomination?Julie could not embody the criteria any more if she tried. Julie is the lynch pin of ward 4. She frequently stays to ensure families are kept up to date with plans for their loved ones. She is instrumental in the ward’s family group. She is frequently the person who approaches difficult conversations with families regarding end of life care and the person’s wishes. She always has a positive attitude, she brings a smile, humour and an abundance of compassion for our patients. Going above and beyond is a phrase used commonly these days but I know of few who truly exhibit it as Julie does.

How does this person or team show a commitment to the Trust values?There is never any doubt in anybody’s mind that everything Julie does is with the patient and their family at her heart. She acts as a confidante for family members and an advocate and voice for individuals for whom otherwise would not have one. - She greets change with grace but is not afraid to speak out of she feels that we, as a system, can be doing better for an individual. - She was instrumental recently in ensuring that an elderly lady was discharged to the same hoe as her Sister and this was not a ne off event. Julie takes the time to learn about the person, their likes, dislikes and thinks outside the box to succeed in the best possible discharge for our patients.

Is there anything else you would like to share about the person or team you have nominated?Julie simply is the heartbeat of ward 4. She is the glue that binds us together and reminds us all of why we come to work and do the job we do.

CategoryUnsung Hero

Name of nomineeNicki (Terrina) JohnsonAdmin SupportAshcombe Centre, Wall Lane Terrace

How does this person meet the criteria for the nomination?I would like to nominate Nicki for unsung hero for her outstanding work as our admin support/receptionist. Nicki has worked exceptionally hard picking up extra tasks/duties during the COVID period and an exceptionally busy time due to redeployment due to COVID and sickness in the admin team. COVID has been a very difficult period and Nicki has adapted to new ways of working during this time. Nicki always has a positive attitude and always puts the patients first. No matter how busy or demanding Nicki’s workload is she will always do anything that is asked of her (even if she hasn’t done this before she will always have a go). Nicki is an asset to the admin team and I am so grateful to have her working alongside me.

How does this person or team show a commitment to the Trust values?Nicki always demonstrates the Trust values in every aspect of her role. - Nicki is compassionate towards staff/patients - always putting them first. - Nicki is always approachable and helpful - even when her own workload is pressured. - Nickie is always responsible in all elements of her job and even if she doesn’t know will find out or seek support. - Nicki is an excellent admin support/reception and is an asset to the Team.

Is there anything else you would like to share about the person or team you have nominated?I would like to say Nicki is definitely my unsung hero - always there to offer help and support whenever it is needed. Please keep up this exceptional work!! I am very honoured to have Nicki working alongside me.

CategoryUnsung Hero

Name of nomineeSophie JohnstoneStaff NursePBDU - Broad St Hanley

How does this person meet the criteria for the nomination?Sophie joined our team on a secondment at a time when we were very short staffed we are a specialist team for Parent and Baby she completely embraced the role and brought with her many skills and even doing mindfulness sessions with the staff during this difficult time Sophie proved so invaluable that she is extending her stay with the team

How does this person or team show a commitment to the Trust values?She shows all CARE values in every sense of the wards

Is there anything else you would like to share about the person or team you have nominated?Sophie is always there when staff need a chat and is very supportive to all our young mothers

CategoryUnsung Hero

Name of nomineeRebecca KeayTrainee Nursing AssociateSouth Stoke CAMHS

How does this person meet the criteria for the nomination?Becci has worked tirelessly through COVID in supporting the CAMHS stoke directorate in delivering the physical health clinic, supporting the Qb clinics as well as going over an above ins supporting the team, using her initiative, developing procedures and processes to better support children and young people. Becci is always there to offer support, help where ever she can, always goes above and beyond to ensure that tasks are finished. Becci has took on further training to be trained in taking ECG’s to further benefit children in not having to attend two different venues for physical health monitoring. Becci has developed the pathway with support and has worked tireless in getting the structure in an easy and accessible way for staff. Becci is a fantastic member of the team, who is not always recognised for the work that she does- it would be justified for Becci to win this award this year given the fantastic work she has done.

How does this person or team show a commitment to the Trust values?Becci demonstrates compassion in everything she does, using creative ways to engage children in the physical health clinic who may be scared or may find it difficult to have their observations taken. Becci’s approachable and can do attitude helps children feel relaxed and safe in unfamiliar situations. Becci has taken on the responsibility of developing the clinics further to better meet the needs of children and in doing so provides excellence in care, but also excellence in professional values and performance.

Is there anything else you would like to share about the person or team you have nominated?Becci is a wonderful trainee nursing associate, previously a parenting practitioner in CAMHS. Observing Becci developing through the training programme has been a pleasure to watch. Her increased knowledge has improved her confidence and skill set which Becci is using to full effect to enhance the treatment and interventions offered to children. Becci is an absolute star and should be recognised for her positive attitude and diligent work. It is a privilege to have Becci on our team.

CategoryUnsung Hero

Name of nomineeRebecca KeayTrainee Nursing AssociateBlurton CAMHS

How does this person meet the criteria for the nomination?During the COVID 19 pandemic I was asked to set up and run physical health clinics for our CAMHS patients. Becci volunteered to help me run the clinics. Beccii however went above and beyond my expectations. She organised the database we used, she called patients and booked appointments, she arranged follow up calls and her patient facing care during the clinics was exceptional. - Beccii was always professional and approachable, and even took the time to learn new skills to continue to support her Trainee Nursing associate role. - I really could not have seen as many patients as we did without her and feel she deserves the recognition.

How does this person or team show a commitment to the Trust values?Beccii has exceptional people skills, she is caring and compassionate to her patients, always ensuring they are the priority. She is welcoming to families and our patients making them feel at ease even while wearing PPE. She is committed to her work and to me is a shining example of what excellence looks like. - She takes responsibility for her own work load and always finds time to support others.

Is there anything else you would like to share about the person or team you have nominated?I believe Rebecca Keay has a very bright future and Combined Healthcare should be proud to have her working in the organisation.

CategoryUnsung Hero

Name of nomineeRuth KendrickHealthcare Support WorkerHarplands Hospital

How does this person meet the criteria for the nomination?Ruth is a kind, caring person who always goes beyond what is expected of her. She always has a positive attitude whether speaking to colleagues or patients and is always ready to help. Ruth has been outstanding these past few weeks as the team’s caseload has increased, she really is an asset to the team.

How does this person or team show a commitment to the Trust values?Ruth is a very responsible, trustworthy person, she does excellent work with the patients and many patients have expressed their gratefulness towards Ruth’s work with them. Ruth is always approachable and no task is too much trouble for her.

Is there anything else you would like to share about the person or team you have nominated?Ruth is a pleasure to work with, as a newly qualified nurse Ruth has been a massive support during my time of preceptorship, when left in charge Ruth supported me through the shift helping me organise visits and adapting when staff had to self isolate. Ruth deserves to be rewarded for her excellent work this year.

CategoryUnsung Hero

Name of nomineeLisa LocklinAdmin LeadSutherland Centre

How does this person meet the criteria for the nomination?Lisa goes that extra mile helping and supporting the team every day .She has a positive attitude to work and even works over to complete work. She always has a smile on her face and nothing is ever too much trouble . She is caring compassionate and always wants to make a difference within the service.

How does this person or team show a commitment to the Trust values?Lisa demonstrates all of the trust values on a daily basis.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeFrazer MacDonaldHealth and Safety AdvisorHarplands Hospital

How does this person meet the criteria for the nomination?Ok from the start I have to admit a certain amount of bias with this nomination as Frazer is part of my team!!. That said I absolutely think that he should be recognised for his behind the scenes efforts during this pandemic - as an honorary member of the IPC team he has worked to ensure that staff were provided with the right PPE/organised the mask fit testing/helped teams to access the social distancing guidance in their work bases and assisted in the setting up of the antibody clinics and going forward the vaccine clinics. - No task is too much trouble and he is always willing to support staff/answer queries/and sort out the IT ineptness of many of the teams on our corridor - he has truly been a one man support team for many people. All this has been in addition to all the other aspects of his H+S role, which he has continued to do and for which I am personally very grateful

How does this person or team show a commitment to the Trust values?Frazer is always approachable, always supportive, always looking for solutions and always with a smile on his face. He is diligent in his approach, responsive to everyone and anyone regardless of position or request - he personifies the Trust values and is one of the reasons why we are Outstanding_

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeFrazer MacdonaldHealth and safety MangerHarplands Hospital

How does this person meet the criteria for the nomination?Frazer is definitely a unsung hero within all of this chaos and confusion in this pandemic, Every time I have needed advice and support he has been there, never judging my silly questions and never showing any thing other than patience with my frequent calls and queries.

How does this person or team show a commitment to the Trust values?Frazer is so approachable his personal manner is supportive , friendly and kind. - his professionalism and knowledge has helped to keep us all safe. - His dedication of always been there when I have called and if he is busy he will ALWAYS call back as soon as he can is so reassuring . - Nothing is ever too much trouble and I have felt so very well informed and our teams welfare cared for in these last 9 months

Is there anything else you would like to share about the person or team you have nominated?Hes just lovely, and because hes so quiet and unassuming, not singing his own praises or been on the stage saying look at me im great ,,, makes him a genuine star who deserves recognition and so much admiration ,,,,,

CategoryUnsung Hero

Name of nomineeShaun MalpassCBT Therapist

How does this person meet the criteria for the nomination?During the pandemic Shaun has supported the whole team by taking on other roles besides his own and making sure the team as a whole were supported and more importantly the patients were supported. - He went out to give Depots to patients. - He put meds away. - He did the chippy/pizza run. - He triaged patients. - He took prescriptions to Harplands (and picked them up). - And much more as well as seeing his own patients. - Oh yes and he even put together a training package and delivered in house training for staff that were interested in learning more about DBT (and it was very good). - He introduced himself to the new trainees about what he does so that they are able to decide if this type of therapy is suitable for their patients, its good knowledge to have.

How does this person or team show a commitment to the Trust values?Shaun is very knowledgeable and passionate about what he does. Nothing is too much trouble for him. Anything you need to know he makes time to come and see you to see if he can offer any help. - Shaun shows compassion and commitment to his patients as well as the team.

Is there anything else you would like to share about the person or team you have nominated?Shaun is our very own ray of sunshine.

CategoryUnsung Hero

Name of nomineeSarah MatthiasStaff NurseHarplands Hospital, Hilton Road

How does this person meet the criteria for the nomination?Sarah always goes above and beyond for the team and patients on the ward. She is extremely supportive of students and newly qualitied staff, ensuring that they always feel comfortable on the ward. Sarah omits a positive attitude and is perceived as an approachable and caring character. She helps to make a difference to patients when coming up with creative ideas on the weekend for different activities that they can all engage in, and even goes out of her way to sort the supplies herself. She remembers the small things about patients and staff, which is always greatly appreciated.

How does this person or team show a commitment to the Trust values?Sarah shows compassion to staff, supporting them through any difficulties facing in their personal lives. - Sarah has always been approachable, a fabulous listener that gives helpful advice. - Sarah remains responsible for her named patients and ensures that their care is personalised. - Sarah provides excellent care in all aspects of her work.

Is there anything else you would like to share about the person or team you have nominated?Sarah is a credit to the team.

CategoryUnsung Hero

Name of nomineeDelphine mbtuNurseHarplands Hospital

How does this person meet the criteria for the nomination?Delphine is a fantastic nurse that always puts the patient at the centre of everything she does, she goes above and beyond what is expected of her. She has a positive attitude and is a great role model to junior staff. Recently she has supported an immigrant patient that does not speak English, she has translated for him and bought things for him that he likes from his home country of Africa. She has even topped up his mobile so that he can phone his sick mum in Africa. This is an example of how Delphine works with patients but this is one of many examples that I could provide.

How does this person or team show a commitment to the Trust values?The level of compassion is outstanding, she is approachable to all patients going to speak to every patient at the start of her shift to make sure they are ok and that they know she is the nurse in charge. She is responsive to patients needs at all times and is an excellent nurse. She makes the ward a better place for our patients!

Is there anything else you would like to share about the person or team you have nominated?Delphine will go along way in her career, she came to us from Stafford and chose NSCHC over Stafford, we are so grateful that she chose to come and work with us, the patients that she has cared for since she qualified have had their care enhanced by her compassion and care, she shows all of the 6 cs and is a real asset to the trust. Delphine does not tell people what she does or the effort she puts into to patients care which is why she is an unsung hero, this award would be greatly appreciated.

CategoryUnsung Hero

Name of nomineeDelphine MbuhStaff NursePICU, Harplands

How does this person meet the criteria for the nomination?Not only is Delphine a brilliant nurse, she goes above and beyond during every shift to ensure that both patients and staff have the best experience. She is kind, supportive, positive, professional, knowledgeable and an absolute privilege to work with. Delphine will excel in her career and would be an asset to any team. She is so approachable and is constantly making a difference to others. Delphine is always looking out for others, even outside of work. She is a role model to others and constantly exceeds expectations.

How does this person or team show a commitment to the Trust values?Delphine is the image of proud to CARE. - She is compassionate to both staff and peers. - She is approachable and staff regularly seek her out for support and guidance. - She is responsible in all areas. - And she is absolutely EXCELLENT.

Is there anything else you would like to share about the person or team you have nominated?Just that Delphine deserves some credit and recognition for all the extra work she puts in and I am proud to have spent time working with her. Well done mate.

CategoryUnsung Hero

Name of nomineeKelsey McBrayneTemporary Staffing Administrator

How does this person meet the criteria for the nomination?The in-patient staffing has been a challenge on a daily basis during the Covid pandemic. Whilst the temporary staffing team have supported behind the scenes I feel Kelsey as an individual has particularly gone above and beyond. The amount of indirect support she has provided to the ward teams has been immense. Kelsey has been instrumental in co-ordinating the agency requests, liaising with the agency and individual practitioners for hours on a daily basis to support in ensuring areas are safely staffed to ensure quality and patient safety is maintained during such difficult times.

How does this person or team show a commitment to the Trust values?The manner in which Kelsey has approached the co-ordination is always in a manner that is compassionate and although not delivering direct patient care recognises the challenges that the teams are facing on a daily basis with staffing requirements. She approached the meeting with the utmost professionalism and has gone to great lengths to ensure agency staff are maximised and has approached individual agency staff in a sensitive manner, when having to ask them to work in areas that are caring for covid positive patients (something that some individuals are really anxious with). Kelsey has worked tirelessly, nothing has ever been too much trouble. The enthusiasm to work collaboratively with frontline staff has been incredibly valued and an absolute testament to the kind of administration support we need within the organisation.

Is there anything else you would like to share about the person or team you have nominated?Kelsey as an individual has gone above and beyond and ‘quietly’ got on with things behind the scenes. It is not an easy task attending a meeting on a daily basis with all service managers, matrons and ward managers and been met with lots of demands and high expectations, but Kelsey has managed this and shows absolute understanding of the pressure the senior leaders are under at times. - Kelsey has become an absolute asset to our daily staffing team and I feel deserves the recognition for all her efforts.

CategoryUnsung Hero

Name of nomineeKelsey McBrayneE-rsotering Team

How does this person meet the criteria for the nomination?Kelsey has attended majority of staffing meetings as representation for the e-rostering team and has really stepped up to help coordinate the movement of staff across the hospital inpatient areas. Kelsey has liaised with both bank and agency staff and has needed to have many difficult conversations with anxious staff members who are been asked to work in different areas, particularly covid positive areas. Kelsey has had to keep track and implement complex plans in relation to staff movement following each daily staffing meeting and has played a big part in ensuring the wards are staffed as safely as they possibly can be.

How does this person or team show a commitment to the Trust values?Kelsey has shown excellent commitment in playing her part in ensuring that inpatient areas are staffed as best as they possibly can in what has been very challenging times following a number of Covid outbreaks. I feel Kelsey has been a real unsung hero during this time and don’t feel she has yet received the positive feedback she deserves due to how busy we have all been!

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeChris McginleyIPC Lead

How does this person meet the criteria for the nomination?Chris as the lead for IPC has been an absolute amazing colleague during the covid pandemic - She is incredibly knowledgeable , she has led with clarity whilst being supportive to all - She has gone over and above her role , working long hours , supporting all of our front line staff and keeping our organisation as safe as possible during such challenges

How does this person or team show a commitment to the Trust values?Chris is one of the most compassionate leaders I know however somehow manages to be very decisive and direct with staff in a way that delivers confidence and support. Staff admit her excellence and her knowledge and feel safe with her being around. She is approachable to all , to her detriment as she never seems to be away from work ! - I am personally honoured to work alongside such professionalism and am so grateful that we have had her experience during this pandemic.

Is there anything else you would like to share about the person or team you have nominated?What more can I say other than Chris you are fabulous and throughly deserve this nomination for going above and beyond your day job ,always going the extra mile to support staff and to keep us clinically safe. Nothing is ever too much for you and you are very much our unsung hero

CategoryUnsung Hero

Name of nomineeKerrie MerrimanConsultant SecretaryHarplands Hospital

How does this person meet the criteria for the nomination?Kerrie has worked at the Edward Myers Centre for over 10 years and during this time has taken on additional work yet not let her standards fall. - In her core role of supporting a Consultant Psychiatrist and the wider team in general she has developed a good understanding of the distinct challenges faced by substance misuse services and has been integral to the development of new referral pathways and routes for the Edward Myers Unit, including referrals from different part of the country and from the private route. These necessitate new IT developments and effective communication both of which are strong points for Kerrie. She has been instrumental in supporting and facilitating the ward’s service user involvement group, New Beginnings, demonstrating a clear understanding of the value of service user input to services and what support is required to individuals in their on-going recovery journeys.

How does this person or team show a commitment to the Trust values?Kerrie has coped well with the many changes the service has experienced - and even this year will have moved around so she has had 3 different offices. Above the ability to do the job consistently, reliably and to very high standards is the personal investment she gives; her door is always open. Kerrie is always very approachable and will go the extra mile to help people with any issues or difficulties that they may have - whether this be related to people’s work or personal difficulties. She enjoys excellent relationships with staff and colleagues from all backgrounds and at all levels alike. Kerrie has always got a smile and will always set time aside for others, regardless of her own work load and work pressures.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeJoanna MilgatePatient Safety Co-ordinatorHarplands

How does this person meet the criteria for the nomination?Jo has kept the corridor upbeat during the pandemic with her humour and has been a constant throughout ensuring all incidents are reviewed and staff supported. As well as this she has been covering administration work due to Maternity cover on top of her own work and during the difficult time of the pandemic. Even though Jo struggles wearing face masks she has not complained and gets on with her role with little fuss and complete professionalism.

How does this person or team show a commitment to the Trust values?Jo has to deal with what can be difficult and upsetting work and always ensures she is approachable and compassionate. She often works in the background keeping the Trust ticking with her dedicated work.

Is there anything else you would like to share about the person or team you have nominated?She always has a smile and continues to keep her colleagues in good spirits despite the difficulties faced during the year and often upsetting incidents that she so often deals with.

CategoryUnsung Hero

Name of nomineeDonna Morton

How does this person meet the criteria for the nomination?Donna always goes above and beyond her role! Donna is a staff member who is well missed when she is not around due to the exceptional work she does whilst on shift. Donna is paramount to ward 2 and we would not achieve the many things without her. Donna has often gone above and beyond her role, especially in the times of Covid with staff shortfalls, contributing so much to the team and patients.

How does this person or team show a commitment to the Trust values?Donna is a very approachable person, and always approaches patients and staff with compassion. - Donna and her work are always excellent and to a very high standard, supporting the entire team.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeSarah MountfordTeam Manager- CLDTBroom Street

How does this person meet the criteria for the nomination?Id like to nominate Sarah for the unsung hero award. - Sarah consistently goes above and beyond to provide support to her staff team and ensure that they are able to do their best for the patients the service. - Nothing is too much trouble and Sarah always takes tasks with a person centred, organised and can-do attitude which brings the team together to reach team goals and objectives. - Sarah manages a busy, large CLDT and her team have undergone significant changes in result to covid. Despite the majority of staff now working from home, she has used her magic to keep the team together and prevent individuals or groups becoming isolated.

How does this person or team show a commitment to the Trust values?There are too many examples, but some include arranging an IST/ CLDT virtual awayday to support the two teams to work better together and improve the patient journey between the teams. She sent every member of staff a personal invite and a chocolate bar to invite them to the away day. - Sarah arranged daily morning meeting to keep those working at home abreast of changes and ensure their team cohesiveness could be maintained. - Where someone is struggling. Sarah’s natural response is to look at what support they need to be the best they can be. This is what has prevented high rates of staff sickness despite times of uncertainty, displacement and change.

Is there anything else you would like to share about the person or team you have nominated?Sarah is quick to praise staff for their efforts and encourage innovation and creativity. The fact that her team had 4 separate nominations to the Nursing Times Awards 2020 all shortlisted in the LD category is testament to her leadership skills and enabling others to flourish within the profession and is an amazing achievement for the Trust.

CategoryUnsung Hero

Name of nomineeMichelle MyattProject Support OfficerHarplands Hospital

How does this person meet the criteria for the nomination?I am nominating Michelle for her dedication, hardwork and commitment to the Trust during the past 12 months. - - Anyone that has the pleasure of working with Michelle will know how hard she works to support the Nursing and Quality Directorate. - - Michelle has been asked to take on many new roles as part of the Coronavirus response - ordering and managing equipment, PPE, developing databases, providing admin support to outbreak meetings, vaccination planning and the flu campaign - to name just a few. - - Away from the pandemic the support that Michelle provided to a recent SI panel review was second to none - everything Minute of everything meeting was typed, recorded, distributed and filed so efficiently. - - However tough things are Michelle always has a smile and an encouraging word for others. - - Michelle works tirelessly to meet the demands of her role. It is not unusual for Michelle to drop in an email late on a Sunday or early morning just to makes sure that we have all of the information for the day or week ahead.

How does this person or team show a commitment to the Trust values?Always caring, always encouraging. Michelle never loses sight that our patients are at the heart of what we do.

Is there anything else you would like to share about the person or team you have nominated?Michelle is a real unsung hero and a shining star during some very difficult times - she is very humble and never asks for recognition - but she absolutely deserves it.

CategoryUnsung Hero

Name of nomineeMichelle MyattProject Support Officer & SecretaryHarplands Hospital

How does this person meet the criteria for the nomination?.I would like to nominate Michelle Myatt for the unsung hero award. Michelle previously worked as directorate to support to the CD and AD of the Stoke Community Directorate in left in January this year to start her new role on the 3rd February as a Project Support Officer and Secretary to the Deputy Director of Nursing, AHP & Quality. She is also admin support to the Infection Prevention Team. - As well as learning her new ‘day job’ of arranging safer staffing reviews, nursing & quality meetings, serious incident panel reviews, Schwartz rounds, nursing conferences and flu campaigns Michelle has been extremely busy ordering and distributing PPE during the Covid-19 Pandemic to ensure all staff across the Trust have an adequate supply. This involved trawling the internet and ringing around companies to obtain supplies when these were in short supply at the start of the pandemic to ensure our staff were protected. She is currently facilitating business continuity planning meetings, ward outbreak meetings and coronavirus immunisation planning meetings which has involved minuting many meetings each week and often goes above and beyond her working hours to ensure the fast turnaround is adhered to.

How does this person or team show a commitment to the Trust values?I feel Michelle has exceeded the expectation of her role with her outstanding attitude and behaviour and ‘can do’ attitude. She is extremely helpful and approachable and is always happy to help anyone, regardless of whether it is ‘her job’ and her work ethic is outstanding.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeDavid NichollsSTR WorkerGreenfield Centre

How does this person meet the criteria for the nomination?Dave always goes above and beyond. He does a lot for his patients in terms of support. He is one of only a few who out of his busy day will come and ask if there is anything we need while he out. - He is the first one to offer to take and collect prescriptions for us as well as his patients. - I think he has wheels on his feet! He is always dashing about but this doesn’t stop asking if we need anything.

How does this person or team show a commitment to the Trust values?Dave is fully committed to his job, his patients and the team in the way that he supports us all. Nothing is too much trouble.

Is there anything else you would like to share about the person or team you have nominated?Dave is a little diamond! and we are very great full and thank full for all his support.

CategoryUnsung Hero

Name of nomineeNicola NicholsonOccupational Therapistward 2

How does this person meet the criteria for the nomination?Nicola goes above and beyond everyday! - She rarely works her part time hours and really thinks outside the box - One example of this is a patient who the team couldn’t really get any engagement from, she found out he likes motorbikes from his family and purchased a motorbike toy. Low and behold, he started opening up to her and now months later, hes in a rehabilitation unit doing very well and has made contact to thank her individually. - This is only one example and there are hundreds of events and stories like these - she takes the time to really understand people and get to know, not only our patients, but the families and wider network - - She came from a stroke ward with no experience in Mental health, yet you would never know, she’s interested, passionate, caring and so valued, yet she would never recognise this or take the credit she so deserves. - - she may only work part time, but she is worth her weight in gold

How does this person or team show a commitment to the Trust values?Nicola is the most compassionate person I have ever met, - The team highly respect her, but the patients respond so well to her and what she can offer, she can engage even the most challenging patients with ease and the team - She’s mature and responsible and this shines through her practice and ward 2 wouldn’t be the same without her

Is there anything else you would like to share about the person or team you have nominated?Thanks for all that you do, keep it up

CategoryUnsung Hero

Name of nomineeSandra Wright Nicki WoodSenior Business AdministratorsHarplands Hospital

How does this person meet the criteria for the nomination?Over the last 9 months Sandra and Nicki have demonstrated their ability to adapt to a changing situation – they have risen to the challenge with creative approaches to complex situations and changing demands from above and below. They have been able to mobilise additional admin support from across the directorate to introduce new systems to support data collection and national reporting requirements. Alongside the additional work that the pandemic has created they have managed to use the resources they have to continue to ensure they deliver the admin support to their directorates.

How does this person or team show a commitment to the Trust values?Nicki and Sandra have demonstrated their ability to remain professional during a very challenging time. - They have been an essential link between senior managers and clinical staff offering support with communication to reduce the workload for clinical staff. - Their care and compassionate approach when informing and supporting staff in relation to covid has been commented on by a number of clinical staff. - They have been flexible with their working hours to meet the demands of the situation. Their ability to adjust to new working environments and their approach to new systems and structures has defiantly met the Trust values.

Is there anything else you would like to share about the person or team you have nominated?Always supportive and never short of good humour!

CategoryUnsung Hero

Name of nomineeJackie NolanNurse PractitionerWard 3, Harplands

How does this person meet the criteria for the nomination?Jackie is a very experienced nurse who is sadly due to retire in December 2020. (Sadly for us this is). It would be very easy in this positon for Jackie to begin to “wind down” or frequently remind the staff of how many pay days are left, but she has never done this. - She has continued to provide her skills, knowledge & expertise daily to a complex patient group on ward 3, while supporting locum doctors & a new leadership team to ensure that her exceptional clinical standards are maintained. - During the first wave she volunteered to go & support a hot zone & not only did they benefit from her skills, she thoroughly enjoyed it & she has successfully supported them in their case for their own nurse practitioner, adding value tot he leadership team & patient experience in our older persons service. - Initial impressions of Jackie are often incorrect, she is straight talking & will passionately argue for what she believes in right for her patients. She is one of the most compassionate nurses I have ever had the pleasure to work with. Supportive of her juniors & her peers, she is not afraid to change the status quo, Jackie is the absolute epitome of the trust values. She will be sorely missed.

How does this person or team show a commitment to the Trust values?Compassionate- Jackie goes above & beyond to support others, making calls out of hours to ensure staff wellbeing, sitting with a brew & listening or telling some difficult to hear truths. Jackie gives a balanced, honest & truthful approach to everyone around her staff & patients & what could be more compassionate than that! - Approachable- Jackie is the go to person from the nursing team, whilst she is not afraid to have the difficult conversations, she will listen, debate, accept when she is wrong & offer constructive support & feedback wherever it is needed. - Responsible- Jackie has often taken on more responsibility than most would, steering team through some very difficult & challenging times. - Excellent- Jackie has exceptionally high clinical standards, she is willing to challenge poor practise but also nurture, teach & develop junior staff to help them develop their own skills.

Is there anything else you would like to share about the person or team you have nominated?Jackie likes people to think she is tough & she certainly is but she’s also kind, considerate & as passionate now as she was 20 years ago, she will hate this nomination as she hates being in the limelight, but it is truly deserved.

CategoryUnsung Hero

Name of nomineeRichard PartridgeTrainee CBT CounsellorCamhs Tunstall

How does this person meet the criteria for the nomination?Very caring and always sticks to his word and ethics. Massively supportive from the start including all of lockdown. Always listens to patients and embraces their quirkiness by trying to get the best out of them by making them at ease and taking an interest in their interests eg drawing and art. Contributed to a health and support care plan and has spoken to education leaders, sencos, and other health professionals to help and support his patients to enable them to get their best outcome in accessing the educational system without this help and support I don’t think that patients would have returned to an educational setting.

How does this person or team show a commitment to the Trust values?A very compassionate person who listens to patients and their family with a non biased view. Responsible within the role and very professional whilst always offering help and support sometimes which is out of the box thinking which helps asd patients

Is there anything else you would like to share about the person or team you have nominated?Just thank you for all that you have done and are still doing - You are a credit to the Tunstall team and I hope that you stay so that you can continue to help and support the diverse patients who need someone as understanding as you

CategoryUnsung Hero

Name of nomineeClarissa PeacockHCSWAs Above

How does this person meet the criteria for the nomination?This member of staff has worked every shift throughout Covid one of very few in the work place and not from home. - She worked over and beyond, each shift being challenging to her work load.

How does this person or team show a commitment to the Trust values?Clarissa has extended her role through this extraordinary busy period maintaining commitment and standards. - she has also pushed her role and carried out practices that she was previously uncertain of doing through lack of confidence.

Is there anything else you would like to share about the person or team you have nominated?Clarissa has gained in self development and is willing to put herself out to support the team. - She has put her self at risk in the Community visiting patients who could have potentially had Covid putting their needs first to get an assessment. - Clarissa is a much respected member of our team who should be recognised for her selfless work ethics.

CategoryUnsung Hero

Name of nomineeClarissa PeacockMemory Service clinical support HCSWThe Eaves

How does this person meet the criteria for the nomination?Clarissa has been amazing the past year through out the COVID 19 pandemic. Clarissa has gone beyond her role to support others during this time. Clarissa has even challenged herself to do more during this time. Clarissa supported the phlebotomy clinics for the Trust for the antibody testing. Clarissa has worked tirelessly throughout to see people and support the team to gain essential observations including blood test, ecg to support a person’s care living with dementia. Clarissa has gone beyond supporting her own team but put herself out to help any where she could and sometimes at short notice. An example calling Clarissa very late on one day to gain some urgent observations and she re planed her route the following day to support the patient received timely treatment and maintaining staying in their own home. Carissa has supported care homes, people in their own home and in a clinic. Clarissa has proved she can also take observation in any situation as she will be determined to support the care. Recently Clarissa has played an important role in a pilot project to assess the cognition of people with a potential memory concern. Clarissa’s attitude is “right if that’s what we have to do”. Clarissa is very supportive to her team and passionate to over come team issues. Clarissa has practised with the upmost safety throughout the year never ever becoming complacent with any step of maintaining safety standards. Very respected by all team members and would never take compliment for herself. Our Drs can be heard at times “where’s Rissy” proving she is a go to person.

How does this person or team show a commitment to the Trust values?Clarissa has positive feedback regular from patients and carers. One lady stopped me when leaving the unit and said she had not wanted to come to the appointment that day. The patient had been to see Clarissa for some observations and cognitive assessment, on leaving she gave great praise saying Clarissa had taken all her fears away and she was glad she had came. During the first lock down Rissy made numerous calls to people waiting for appointments to reassure and offer advice to getting help. Each call I heard Clarissa gave time and was very compassionate. At one point collecting items to support a local charity to support people. Clarissa is very reliable, if any member of the team ask for support with a patient or family you can guarantee it will be completed. She never complains. Exceeds her role and a positive role model and person you would want to care for you or your relative.

Is there anything else you would like to share about the person or team you have nominated?Going through the past year, working through COVID and supporting people with Dementia. Clarissa is like a pot of gold, she really has been great and worked so hard. A definite team player.

CategoryUnsung Hero

Name of nomineeGaynor PearceExec PALawton House

How does this person meet the criteria for the nomination?Well what can I say, Gaynor is worthy of receiving this award every year, Gaynor is consistently a rock, she is pragmatic, helpful, organised and on top of that a lovely genuine person who cares. - I am in admiration and awe of how Gaynor is able to keep her finger on the pulse and juggle so many agenda’s. - We regularly refer to Gaynor as ‘our glue’ and ‘she keeps us safe’ - For me this award is about recognising those people, who if they decided not to come into work tomorrow, they would leave a huge void behind. Gaynor is certainly an important cog in our directorate team!

How does this person or team show a commitment to the Trust values?Gaynor genuinely cares for people and has a wonderful way of letting people know this right from the moment you meet her. I still remember an out of hours meeting I had with Paul Draycott to discuss the role I applied for in the Trust and her friendly, welcoming presence when she kindly offered to make me a cup of tea. Right away she made an impression on me and also an impression for the Trust. - I spoke to a fairly new member of the directorate who shared Gaynor got in touch out of the blue just to see how they were getting on and their words were, “Gaynor doesn’t really know me, but it was lovely that she called and she genuinely cares” - I love working with Gaynor and her can do attitude and I could approach and ask her about anything (and do!). There are so many people who rely on Gaynor to ‘Keep us on the straight a narrow’ - Another term regularly used to describe Gaynor.

Is there anything else you would like to share about the person or team you have nominated?Just to say a huge personal thank-you from me personally for all your support personally and professionally. - You are a colleague, you are a friend and I am truly blessed to have a pleasure of working alongside you, thanks x

CategoryUnsung Hero

Name of nomineeGaynor PearcePersonal AssistantLawton House, Bellringer Road, Trentham, Stoke-on-Trent

How does this person meet the criteria for the nomination?Gaynor is quite simply the “heart and soul” of the Workforce & OD Directorate. Gaynor’s work ethic to always do the very best she can for our staff is always front and centre for her. Gaynor’s performance in supporting the people agenda is always at 100% Gaynor doesn’t talk about what she’s done or how she’s done it - she simply just does it! I know when Gaynor is doing something that I will never need to ask about it because “Gaynor is on the case.” She radiates warmth and compassion and is one of the most understanding, caring and kind person that I have ever had the honour to work with. Nothing is ever too much of an ask for Gaynor - if it needs doing she’ll do it. She manages a 101 tasks every day seamlessly and never once says its all too much. Sometimes when we think about hero’s PA’s don’t come to mind. Well its about time that changed because if ever there was an unsung hero that would be Gaynor. She keeps us all organised, focused and is the backbone of the Workforce & OD Directorate and without her we would not be in the place we are.

How does this person or team show a commitment to the Trust values?Gaynor’s values set is all about showing humanity. Gaynor is the epitome of everything nice and good. Gaynor always goes out of her way to help people, doesn’t matter who or what they want, she will help. Without Gaynor my job would be ten times harder because that is how much Gaynor does. I know that I will never steer away from what needs to be done because Gaynor wont let that happen. Be it diary management, meetings, fielding calls, taking minutes, supporting with all the OD work, Gaynor does it all with a smile and positive energy. Gaynor is outstanding and then some!

Is there anything else you would like to share about the person or team you have nominated?To use a quote by the Dalai Lama “It is not enough to be compassionate. You must act.” This is what Gaynor does everyday.....

CategoryUnsung Hero

Name of nomineeSusan (Sue) PhillipsCommunity LD Team SecretaryDragon Square/Broom Street

How does this person meet the criteria for the nomination?Sue is an asset to The Community Learning Disability Team, and works tirelessly to support others in her role. Sue demonstrates not just a commitment to supporting our client group, through her caring and nurturing approach but also supporting the clinical team. Sue is amazingly organised and diligent but goes out her way to support clinical team members. Sue is an integral part of our Learning Disability Champion Scheme, ensuring that invites, certificates and feedback forms are organised and sent to attendees, but keeps an update to date data base which is so key to the safe delivery of the scheme.

How does this person or team show a commitment to the Trust values?Sue demonstrates all 4 Values of CARE, by being compassionate to others, recognising when clinical staff may need a hand and kindly helps those staff members with administration tasks. Sue is one of the most approachable people in our team and takes responsibility for her work, always making sure the clinician knows the task has been done. We all, not just me, think Sue is Excellent.

Is there anything else you would like to share about the person or team you have nominated?Myself and the rest of the Health Facilitation and Acute Liaison Nurse Team want to say a big thank you for all you do to help us in our day to day work, and hope this nomination goes some way to show how much a valued part of the wider team you are.

CategoryUnsung Hero

Name of nomineeFiona PlattService Manager Specialist DirectorateWard 5 Harplands

How does this person meet the criteria for the nomination?Fiona goes above & beyond her role as a service manager she has supported ward 5 through the second wave like a true hero. - Without hesitation she found herself a tunic & absolutely got stuck in doing whatever was needed. Even doing late shifts in other closed areas to support them in their hour of need, nothing has been too much trouble.

How does this person or team show a commitment to the Trust values?Compassionate: Fiona knows her staff, she knows them as individuals not just numbers, she understands what drives a staffing team & she knows this because she’s right there leading from the front. - Approachable: Staff often have very little awareness of their service manager, however her teams not only know her but feel able to talk to her & approach her about anything, positive or negative & in my experience this is unique. - Responsible: Fiona has stepped up to support her teams in the most humbling way without this ever been asked or expected of her, but she has done this whilst ensuring that the roles & responsibilities of her role are met. - Excellent: Fiona promotes constant improvement of her teams but she does this in a supportive, offering realistic timeframes & positive ideas . She supports staff to use their initiative.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeFaye RathboneStaff Nurse

How does this person meet the criteria for the nomination?Faye qualified in the midst of COVID 19 and volunteered twice to support other wards when they were closed, despite working on an open ward at the time. As a newly qualified Faye has gone above and beyond to ensure patients under her care are cared for to the highest standard! Faye’s positive attitude spreads across any team she has worked in through the pandemic and has made a huge difference to the wards she volunteered on and the patients she has looked after through this hard times. Although Faye is no longer working on a closed ward at present the determination and compassion she has for her job has not faded!

How does this person or team show a commitment to the Trust values?Faye has been compassionate about qualifying from day 1 and has always exceeded people’s expectations! Faye is an easy member of the team to approach and seek support from, she is never one to shy away from supporting others! Faye takes on any responsibility given to her which has been a lot for a newly qualified staff nurse! Faye has proven to be an excellent member within the Trust and deserves to be recognised for this.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeKathy RossAdminAshcombe Centre

How does this person meet the criteria for the nomination?Kathy, literally is the person that holds this team together, nothing is ever too much and will help you with anything. She is so knowledgeable of the job and is understanding. She is a lovely friend and colleague.

How does this person or team show a commitment to the Trust values?Kathy does this daily with her colleagues. She is compassionate to all, the most approachable person I have ever met, she is responsible and excellent at everything she does - she should giver herself more credit.

Is there anything else you would like to share about the person or team you have nominated?Kathy is the nicest person I have ever met, nothing is too much, she is contactable and keeps in touch with everyone. This would mean the world to her and to show my appreciation.

CategoryUnsung Hero

Name of nomineeKathryn RossAdmin team leadAshcombe Centre

How does this person meet the criteria for the nomination?It is very difficult to summarise the qualities Kathy displays to demonstrate how she should be a winner for this nomination (although numerous examples come to mind). I have worked with her for several years and despite her admin team depleting over time and the workload increasing she has always maintained her professionalism and worked far beyond her role to ensure a qualitative service for our service users. Kathy is there for all members of the team and is always available to support and help with any queries or difficulties. Despite how busy she is I have never witnessed her to leave people struggling. Kathy is a key driver in making changes in the workplace and completing several projects which has had a positive effect on our service users and staff. She continually demonstrates critical thinking and problem solving skills. Feedback from service users in response to her actions (appointments, communication) have always been positive.

How does this person or team show a commitment to the Trust values?Kathy continually demonstrates and represents the Trust values. I have always witnessed Kathy to be compassionate towards service users, carers and staff. This is highlighted by the amount of times she has been nominated for a compassionate award. As mentioned she is always approachable and will never turn any one away, despite how busy she is. Kathy never shuts her door as I know she would not want anyone to think she hasn’t got time for them. Her office is never free of people coming in wanting something of her time. Kathy is always responsible and acts in a professional manner at all times. She has very high standards and always strives to do the best job possible. Kathy always has an attention to detail and is excellent with her time management.

Is there anything else you would like to share about the person or team you have nominated?I have been very fortunate to have worked with Kathy for several years. She is a team player and supportive of everyone around her. She commits herself to complete additional work which is far beyond her work title. Without her support, knowledge, time and positivity the key developments and innovative practice which have taken place at Ashcombe Centre would have never come to fruition.

CategoryUnsung Hero

Name of nomineeKathryn RossAdmin team leaderAshcombe Centre

How does this person meet the criteria for the nomination?Kathy always goes above and beyond the expectations of her role. - Kathy offers support, reassurance and a kind word to everyone that she works with and has promoted staff well being. - Kathy checks in on everyone during difficult times and is someone that we all feel comfortable to approach when we are experiencing difficult times. - Kathy has made a massive difference to our team throughout the pandemic and has helped to keep me in work when I recently experienced an upsetting life experience. - Kathy is the backbone of our staff and without her the team wouldn’t be the same, she is always positive and helps out with work tasks offering advice and support regarding jobs that exceed her role. Kathy is so knowledgeable, kind and supportive. She is an asset to our team.

How does this person or team show a commitment to the Trust values?Kathy reinforces all aspects of our trust values. She is compassionate to all staff, being an amazing colleague and friend. She is trustworthy and someone you can speak to in confidence. - Kathy is someone that we all approach when we need a lift. - Kathy is excellent not only in her role but also excellent at caring for her colleagues both inside and outside of work.

Is there anything else you would like to share about the person or team you have nominated?Recently I experienced a loss and felt both physically and emotionally unwell. Kathy supported me both inside and outside of work and checked on me everyday. Without Kathy I may not have felt well enough to remain in work but because of her kind approach I felt comforted in knowing that I had someone I could go to if things got too much. - - Thank you for all that you do Kathy, you are our Unsung Hero!!!

CategoryUnsung Hero

Name of nomineeKathy RossAdmin LeadAshcombe centre , Wall lane terrace,

How does this person meet the criteria for the nomination?Kathy goes above and beyond in her job role. She knows every patient at the ashcombe centre and is able to give accurate information that you will need for the patient. She is able to support new colleagues to the team and help them to understand the policies and procedures that we are governed by. She will promptly help you out with any problem despite having a busy and demanding workload. Kathy has had to work with a staff member redeployed and off sick during the pandemic and the standards have not slipped and she has absorbed the workload. Kathy works seamlessly behind the scenes ensuring that the medics diaries are kept up to date. Kathy has an amazing sense of humour and often uplifts the mood of the team. I will never meet anyone like Kathy who does her job so well and is an amazing asset to team.

How does this person or team show a commitment to the Trust values?Kathy has supported the team’s mental health by being approachable and compassionate. Kathy is the heart and backbone of The Ashcombe Centre and she always goes above and beyond her job role. Kathy offers advice and has supported team members through some difficult times and will check on your welfare if you are off sick from work.

Is there anything else you would like to share about the person or team you have nominated?Kathy is often overlooked and doesn’t get much recognition for the 20 years she has dedicated to the NHS. There is a lot of focus on clinical staff’s achievements during the pandemic and not much mention of our amazing admin and support staff.

CategoryUnsung Hero

Name of nomineeKathryn RossAdmin Team LeadAshcombe Centre, wall lane terrace, Cheddleton

How does this person meet the criteria for the nomination?I would like to nominate Kathryn Ross for an unsung hero reach award. Kathy is our team admin lead and the most organised person in the team!! She does a fantastic job of managing Dr Carr’s complex diary and commitments. We call her the Queen of the Ashcombe centre because if anyone needs to know anything you can be sure Kathy will have the answer!! - Aside from this Kathy is loyal, kind, trust worthy and has a huge heart. She is the first person that I go to when I need anything such as a shoulder to cry on or a kind word to help. Kathy is also very grounding and has a knack of calming a situation with wise words (and firm!!!). 2020 has been extremely difficult for both individuals and the team as a whole due to many factors including covid. Kathy has the ability to adapt to any scenario and managing covid is proof of this. Kathy has a huge personality and an even bigger sense of humour, her laugh can heard from afar! This has kept us all going at tough times. I feel that Kathy is most definitely our unsung hero!!

How does this person or team show a commitment to the Trust values?As above Kathy is compassionate with both clients and staff and is a rock for many of us. Kathy is always approachable even when she is under her own stress with her workload she will always take the time to help and listen whether that’s work related or support. Kathy manages Dr Carr’s Diary alongside all of the other medics and Nurse Practitioner - I am very lucky to be joining this group of people in the new year and having even more support from Kathy.

Is there anything else you would like to share about the person or team you have nominated?please carry on being you - you are definitely our very own hero!

CategoryUnsung Hero

Name of nomineeDeborah ScraggMemory Service ManagerThe Eaves, Marrow House

How does this person meet the criteria for the nomination?Deb consistently goes above and beyond to support each individual member of her teams. There have been many challenges for her teams to overcome during the events of 2020 and Deb has worked tirelessly to support staff throughout, whilst continuing to manage the practical day to day challenges faced along the way. This has been evident in her work to support Memory Services to adapt and evolve their service delivery and in her support of the Care Home Liaison Team to ensure that we have been able to continue to provide a safe, effective and responsive service. - - Above all, for me, what makes Deb stand out as an unsung hero is her continued concern for the wellbeing and safety of her teams. She has a sense of when someone may be struggling and takes positive action to support them. The CHLT staff have faced significant emotional challenges and Deb has been very compassionate and responsive in her recognition of this, giving 1:1 support and liaising with staff counselling to deliver a session on ‘Weathering the Storm’, which was hugely beneficial for the team. When I look back on the year, I feel grateful for having Deb always there when I needed her.

How does this person or team show a commitment to the Trust values?Deb reflects the values of the Trust in all that she does and this has been evident consistently over the past few years that I have worked with her. She is dedicated and conscientious and never appears to lose her enthusiasm for her role, which is reflected in her attitude and outlook to all she does.

Is there anything else you would like to share about the person or team you have nominated?Deb deserves recognition for her ongoing dedication, enthusiasm and concern for the wellbeing of her teams, which never wavers. No matter what comes along, she just gets on with it with commitment and a positive attitude.

CategoryUnsung Hero

Name of nomineeRob SillitoHarplands Hospital

How does this person meet the criteria for the nomination?During the Pandemic, I have had the pleasure to work with Rob offing support and advice on the vaccination programme. This has been, and continues to be a complex and fast changing situation with which we have to respond to unknowns, plan for challenges and hope for the best for all the patients and the staff. Whist the vaccination programme is under development, Rob has been key to bring all elements together. He has been positive and well humoured, even through looking after his young child Arthur, and his partner was ill with Covid. Multitasking doesn’t cover it!

How does this person or team show a commitment to the Trust values?Working with Rob over a few years, he has always been positive, encouraging and understanding. He has always been willing to listen and be supportive to all members of the Trust. Over the last few months this has not changed, in fact he has shown he is the outstanding willingness to go the extra mile to support all of our health.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeRob SillitoSpecialist Nurse IPC/PHHarplands Hospital

How does this person meet the criteria for the nomination?Rob has gone above and beyond in supporting the response to the COVID-19 pandemic. Specifically from a digital perspective Rob has been instrumental to the design of the Fusion system to support testing and vaccination ensuring staff are able to book appointments and results collected effectively.

How does this person or team show a commitment to the Trust values?Rob is the epitome of the Trust values dealing with both staff and patients compassionately and is always there to support others and to take a lead to ensure tasks are completed to the highest standard.

Is there anything else you would like to share about the person or team you have nominated?I am nominating Rob from his links to Digital from the IPC team but if they aren’t recognised as a whole I would be shocked.

CategoryUnsung Hero

Name of nomineeRobert SillitoRestraint reduction lead and IPC nurseHarplands Hospital

How does this person meet the criteria for the nomination?Rob has been working for the Combined Trust in various roles for a more extended period. He has been very successful within his current and previous roles. Rob currently works as RMN, Restraint reduction lead, IPC/Physical health nurse and FTSU champion for the Combined Trust. Significantly, he has been delivering exceptional and innovative leadership in IPC and Restraint reduction roles. His dedication to work is indisputable. He has always dedicated to provide his excellent level of support and compassionate care to patients. Indubitably, Rob`s successes have contributed to the Trust`s attainability of higher standards of care.

How does this person or team show a commitment to the Trust values?Rob has been thriving the Trust’s values by going beyond with an affirmative assertiveness to sustain safe delivery of care to the patients and team. His role has made such a powerful progressive influence in maintain ` outstanding ` reputation of the Trust. Some of his positions highlighted below. - • Deliver Restraint and reduction Training for staffs and students - • Deliver mandatory training - • Provide advice to staff with regards to Infection prevention and MAPA - • Co-ordinate and deliver Flu Vaccination - • Attend external training and update the Trust with the latest information. - • Lead for SAFE WARDS - • Support the Trust in the battle of Covid-19 - • Co-ordinate and Lead education events to promote Trust’s values - • Work collaboratively with other internal and external teams including Health and Safety officers, patient carer`s group, Task and Finish group, Head of the Nursing and Practice Education Team.

Is there anything else you would like to share about the person or team you have nominated?I am so proud to nominate Rob for Unsung Hero award, which he is deserved to achieve, for his incomparable contribution to the Trust, especially the year of pandemic. As an outstanding trust, we must value Rob`s contribution to maintaining the safety of patients and staffs. I wish all the best to Rob.

CategoryUnsung Hero

Name of nomineeDr SinghConsultant

How does this person meet the criteria for the nomination?Dr Singh is the unsung hero of acute - He is one of the most respectful and laid back team members and he really values each and everyone’s clinical position - Its not often you come across consultants who engage with the team and respect everyone’s views

How does this person or team show a commitment to the Trust values?Dr Singh is responsive and flexible to changing needs and works alongside the team

Is there anything else you would like to share about the person or team you have nominated?every team needs a Dr Singh

CategoryUnsung Hero

Name of nomineeSue SlaterHead of education and learningHead of education and learning

How does this person meet the criteria for the nomination?If ever there was a person who many would confirm as the unsung hero Sue would be it. Sue has worked within combined for 36 years in a variety of roles. Wherever she has worked she has completely fulfilled her role and exceeded in terms of supporting everybody around her and the patients and staff she has supported. I know this, because the feedback at her retirement event was a completely wonderful life affirming joyous celebration of the trail of positivity she has left and sprinkled across all the teams she has ever been part of. I know, how much she works behind-the-scenes with all the staff she manages and supports within my team. There is not a day that goes by that she is not thinking about how she can enable others to shine and do the best they can and be happy in their work. Her outstanding contribution should be recognised and I believe receiving this award would be confirmation That the trust values and behaviours are exemplified in many people within the trust and especially so within Sue.

How does this person or team show a commitment to the Trust values?Interns of the trust values Sue is compassionate approachable always responsible and this makes her excellent. And example might be during the lockdown from March Sue took every effort to make sure each member of the team had an administrative support package sent every month paper pens post it’s a personal thank you and chocolate bar. When everybody was isolated at home this really helped to be the glue and support network that was vital to keep everybody’s mental health and well-being central to our working As a team. Two individuals (private confidential confidential please)Required much more support than would have been imagined. Sue made sure that these people isolated in first floor flats received tomato plants, to nurture. This was to enable these people to be part of a wider community of people checking in every day supporting one another in daily existence. Sue made sure that these people were able to move house. Ensured that They had appropriate medical support, financial benefits support, and were and included part of a wider team when the daily experience was one of absolute isolation. She arranged appropriate counselling occupational health support,Way above that which was necessary as a line manager. Sue has taken part in daily check-in is with the whole team and has run zoom and team meetings to make sure every single person has a checkpoint on a daily basis. On occasions individuals have needed to be followed up because their demeanour of behaviour on a call gave rise to concern about their health. And or well-being. Sue followed this up and even though the team was remote she absolutely made sure that a compassionate approach was used and support mechanisms were put in place to make sure that those people felt valued and supported and uniquely connected to our team during the pandemic

Is there anything else you would like to share about the person or team you have nominated?At the beginning of the pandemic Sue was instrumental in putting together our team handbook. Making sure everybody had a desk and chair making sure they have the right kit phones IT and access to zoom and Microsoft teams. She was instrumental in setting up our daily check ins and our afternoon check outs. - Her support has been constant, reliable predictable and valuable. She has unstintingly offered support any time of the day and even at night. She’s gone well be on the call of duty and whilst I’ve only known Sue for five years I know that she’s done this for 31 years throughout her employment at combined she would be a worthy and notable winner of this award.

CategoryUnsung Hero

Name of nomineeLisa SmithTeam Admin

How does this person meet the criteria for the nomination?Lisa has been team admin for many years now - she is pivotal in how this team runs. Lisa clearly has defined roles as an admin worker, but she doesn’t stop here ! - The team literally would fall apart if she wasn’t around - she does so much above and beyond her paid role. She supports patient’s when they call, even when in distress, she is able to offer a calm and pragmatic approach, she screens all calls to try and ease pressure of the clinical team, she sorts out all of our training, she orders all of our equipment. She offers support to our team, she will listen, she will share her thoughts and she is always able to offer solutions or options. She looks after us when we are too busy to make a drink! She makes a huge difference to the day at work and is so missed on her days off. She brightens the place with her smile and her humour and she will go that extra mile every time, without even thinking. She cares for everyone she comes into contact with. She is just marvellous and we are exceptionally lucky to have her

How does this person or team show a commitment to the Trust values?Lisa cares for everyone, both in and out of work she is excellent in everything she does, she is responsible in her role and at times it feels she takes responsibility for us too! - this person is a credit to herself and the team we share

Is there anything else you would like to share about the person or team you have nominated?that she should be awarded for being herself

CategoryUnsung Hero

Name of nomineePaul Stirman

How does this person meet the criteria for the nomination?I have the greatest admiration for Paul because through out this Covid pandemic Paul has been sitting on his own, in his driveway in his motorhome and yet despite the unusual situation, he has never failed to respond to a request for information. He responds promptly and with good humour and in exactly the same professional way as if he was sitting at his work desk in Lawton House, working behind the scenes to ensure the smooth running of the Trust in spite of the exceptional circumstances that we all find ourselves in.

How does this person or team show a commitment to the Trust values?Through his attitude and behaviour Paul has always demonstrated the Trust values however what the last 9 months has shown me, is that he does not need to be ‘at work’ in order to show what a decent person he really is.

Is there anything else you would like to share about the person or team you have nominated?Paul has one of those jobs that the wider Trust staff may not know about but one which keeps the Trust running - he is always approachable, always supportive and always kind and he is just the kind of person that exemplifies who this Trust is - Outstanding__

CategoryUnsung Hero

Name of nomineePaige UsherHCSWWard 2 Harplands

How does this person meet the criteria for the nomination?Paige performs at the level of a qualified nurse she is efficient calm and professional, nothing is ever too much trouble she looks outside the box rather than expecting solutions to service pressures. - She is an asset to the team

How does this person or team show a commitment to the Trust values?Paige demonstrates this in everyday practice without having to try she is a natural at her job who would make an excellent staff nurse

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeChloe Waindeputy mangerharplands ward 2 hilton road

How does this person meet the criteria for the nomination?Chloe goes above and beyond what is expected of her, patient care is at the heart of what she does. She supports both patients and staff. She always considers the staffs views and opinions regardless of banding or role and supports the options. She makes work feel like a safe and organised environment when on shift.

How does this person or team show a commitment to the Trust values?Shows compassion to all clients regardless of anything. I feel like Chloe is responsible in her role as she shows not signs of stress no matter what the environment is like around the ward. On my behalf I can approach Chloe about anything work or personal. I also know that clients have trust and approach Chloe.

Is there anything else you would like to share about the person or team you have nominated?Chloe is a down to earth individual and I feel she will go far what ever role she is in. I feel like Chloe doesn’t know how much she is appreciated and valued as ward 2’s deputy manger.

CategoryUnsung Hero

Name of nomineeWendy Walkerhousekeeperward 3

How does this person meet the criteria for the nomination?Wendy always goes above and beyond her responsibilities as house keeper. she assists the nursing team and ward clerk. she shows a caring and compassionate attitude towards the patients and always makes their hospital admission as comfortable as possible

How does this person or team show a commitment to the Trust values?Wendy always goes above and beyond her responsibilities as house keeper. she assists the nursing team and ward clerk. she shows a caring and compassionate attitude towards the patients and always makes their hospital admission as comfortable as possible

Is there anything else you would like to share about the person or team you have nominated?Wendy has shown commitment to ward 3 and has spent 14 years on the ward, she plans to retire in 18 months

CategoryUnsung Hero

Name of nomineeJackie WattsStaff NurseWard 7 Harplands Hospital

How does this person meet the criteria for the nomination?Jackie goes above and beyond on every shift she does, she often stays over and misses her breaks so patients needs are seen to and nothing is ever left for others. She has all the best aspects a aspiring student nurse like myself want and she is an amazing role model and one of the best nurses that I know.

How does this person or team show a commitment to the Trust values?Jackie is compassionate in everything that she does, wether it be patients, staff or visitors. I wouldn’t think twice about approaching her for whatever worries I had and she is an excellent nurse.

Is there anything else you would like to share about the person or team you have nominated?Jackie is an amazing person and a pleasure to work with.

CategoryUnsung Hero

Name of nomineeKaren Wettonhouse keeperWard 2 Harplands Hospital

How does this person meet the criteria for the nomination?Karen supports ward 2 as a house keeper and more. Karen has kept all patients and staff as safe as possible during the last few months in relation to Covid. Karen has ensured we have the correct PPE and that we are all following the correct guidelines within the trust. Karen is an asset to the team and keeps the ward ticking over. Most of Karen’s role goes unseen.

How does this person or team show a commitment to the Trust values?Karen is compassionate within her role always having a positive approach. - Patients speak highly of Karen and find her friendly and approachable - Karen takes her role very serious and has takes a lot of responsibility on to ensure the ward runs smoothly. efficiently and safely. - Karen excels in all her working role.

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeKaren WettonHouse keeperWard 2

How does this person meet the criteria for the nomination?Karen day in and day out shows unshakeable commitment to her team. She has the needs of the staff and patients at the core of everything she does. On some really difficult shifts she is the anchor of the team, making sure we are fed and watered, offering a listening ear and endless amounts of support. The team would be lost without her and she deserves the recognition.

How does this person or team show a commitment to the Trust values?Karen demonstrates proud to care values in everything she does!!

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeTia Williams

How does this person meet the criteria for the nomination?I used to see this clinician very often before covid as a school nurse. I think she did a lot of school observations and a lot of time spent with children and teachers. Definitely within her role but she went above observation and is known fondly by lots of SENCo and staff in Stoke city and Staffordshire. Behind every team there is always someone doing a lot of paper chasing and hard work with a smile

How does this person or team show a commitment to the Trust values?Very compassionate with families and young people with challenging needs, often gives lots of time to those in need. - Approachable – it’s very hard not to approach someone with brightly coloured hair and smile on their face. She gives a strong sense of “safety” when around her. - Responsible – I understand her to be responsible for lots of different things with schools and supporting schools managing risk. She was so very helpful when I was training as a SEN worker and needed help with identifying risks. - Excellent – Seems very capable to take on a lot and do it well.

Is there anything else you would like to share about the person or team you have nominated?- worked within the Trust a long time - - very clever - - always learn something when I spoke to her - -

CategoryUnsung Hero

Name of nomineeMark Williamsstaff nurseward 2

How does this person meet the criteria for the nomination?Mark is a bank staff nurse. However he never falters - He works week in week out, regular shifts, covering nights and the team would genuinely be at a loss without him - - He goes above and beyond, and his experience, calmness, patience and resilience is an asset to ward 2 team

How does this person or team show a commitment to the Trust values?Marks interactions are compassionate, approachable and his experience allows him to be responsive to changing needs.

Is there anything else you would like to share about the person or team you have nominated?Thanks for everything Mark

CategoryUnsung Hero

Name of nomineeChristine WintleTeam secretary

How does this person meet the criteria for the nomination?Chris is the sole admin support for the Adult autism Assessment Team and manages all the requirements of the team and the Trust reporting. She has co-ordinated 5 changes in premises in 4 years, some with very little prep time, and maintained the integrity of the team and its clients needs, ensuring no gaps in communication. This has been the same since the beginning of Covid restrictions and the transition to home working. - Despite these frequent moves Chris remains positive in her support for the team and manages the disruption pragmatically ensuring continuing safe delivery of our service.

How does this person or team show a commitment to the Trust values?Chris liaises frequently with our client group and always has their needs and best interest as the focus. She shows compassion and patience with those who may struggle to communicate and takes responsibility for much of the initial contact with clients. In addition she demonstrates excellence in her management skills and her attitude to her role.

Is there anything else you would like to share about the person or team you have nominated?Chris has gone above and beyond when managing the team transitions and never lost focus on the needs of the client group. In addition she has had to work from home, adapting how our whole service operates to ensure safe delivery and support for team members to also work from home,

CategoryUnsung Hero

Name of nomineeNicki WoodSenior Business Administrator – North Staffordshire and Stoke Community DirectoratesHarplands Hospital, Hilton Road

How does this person meet the criteria for the nomination?Nicki has gone above and beyond her role supporting COVID-19 business continuity management on top of carrying out her day job and business as usual activity. Working behind the scenes, Nicki, working as a team with Sandra Wright, has been the backbone behind the Clinical Professional Advisory Group carrying out all of the administration that has meant that the CPAG can respond to the COVID-19 clinical issues as effectively as possible.

How does this person or team show a commitment to the Trust values?Nicki’s compassion, approachability and excellent standards particularly struck me when it was no trouble at all for her to take responsibility in coordinating and driving directorate completion of COVID-19 risk assessments because she recognised how important it was that our staff were safe.

Is there anything else you would like to share about the person or team you have nominated?Real courage is doing the right thing when you think nobody’s looking. So this is just to let you know Nicki that we were looking, thank you.

CategoryUnsung Hero

Name of nomineeSandra WrightSenior Directorate Business AdministratorHilton Road

How does this person meet the criteria for the nomination?Sandra has gone above and beyond her role supporting COVID-19 business continuity management on top of carrying out her day job and business as usual activity. Working behind the scenes, Sandra, working as a team with Nicki Wood, has been the backbone behind the Incident Management Meeting Group carrying out all of the administration that has meant that the IMG can respond to the COVID-19 incident as effectively as possible.

How does this person or team show a commitment to the Trust values?Sandra has had a real can do attitude. She has taken responsibility for all COVID-19 administration tasks, delivering to an excellent standard. She has been very approachable in reacting quickly to constant changes and problem solving, displaying bags of discretionary effort and resilience, working weekends and additional hours, acting compassionately by putting our service users and our staff first.

Is there anything else you would like to share about the person or team you have nominated?A hero is an individual who finds the strength to persevere and endure in spite of overwhelming obstacles. Well done, keep going and thank you Sandra.

CategoryUnsung Hero

Name of nomineeMatt WrightHealth care167 Queens Road

How does this person meet the criteria for the nomination?Matt is an exceptional healthcare at the Darin and goes above and beyond his role Matt has been supporting online and face to face art therapy groups with young people. He has been part of innovative online therapy particularly during COVID and virtual ways of working. Using his own creative flare alongside the young people to help them communicate at such a difficult time. Recognition for all the work Matt has put in has contributed to art therapy research and innovation nation 2020

How does this person or team show a commitment to the Trust values?Matt has a clear empathy and compassion with the young people and has taken on a new way of working with ease

Is there anything else you would like to share about the person or team you have nominated?Looking toward the future Matt has engaged in therapeutic ways of working which is challenging and rewardingIt takes a special kind of person to engage in this way

CategoryUnsung Hero

Name of nomineeSandra WrightSpecialist Directorate Admin leadHarplands Hospital

How does this person meet the criteria for the nomination?Sandra has had to undertake a very difficult role in light of covid. She has maintained directorate admin workload and also supported the incident management room. This has included not taking much annual leave and working a number of weekends. She has also taken the occasional call on her days off.

How does this person or team show a commitment to the Trust values?Sandra has maintained a caring positive approach throughout the covid crisis despite some really challenging pressures. - - She is always approachable and willing to help. She is responsible for her workload and definitely excellent. - - She has also assisted other admin staff who have been struggling in the directorate and assisted with admin interviews alongside her work in the incident management room.

Is there anything else you would like to share about the person or team you have nominated?No

CategoryUnsung Hero

Name of nomineeMatt WrightHealth care support workerThe Darwin Centre

How does this person meet the criteria for the nomination?This Guy is exceptionally supportive, especially with Staff who may not be familiar with the routines of the Ward. He has supported me on many occasions as a bank staff and I have seen him do the same for many other staff. Giving his time to go through Care plans so to ensure patients have continuity of care. His approach with patients is lovely too. - Matt takes it upon himself to show staff, including myself around the building going through Fire escapes, where cleaning materials can be found, paperwork etc. He’s helpful, compassionate and warm. - In fact Many of the staff at the Darwin are supportive and make it welcoming for patients. They offer guidance to staff including myself who may not work on their regularly

How does this person or team show a commitment to the Trust values?Matt is very approachable to both Patients and Staff. He is supportive and looks to resolve issues in a calm professional manner. His Values shine through. I have been meaning to nominate him for years.

Is there anything else you would like to share about the person or team you have nominated?I do feel matt goes above and beyond what’s expected of him. He quietly helps others and that’s not always noticed but makes a big difference to someone’s experience of a service. Be that a patient or a new staff member to the team

CategoryUnsung Hero

Name of nomineeTes ZaheerHarplands hospital

How does this person meet the criteria for the nomination?Tes goes above and beyond in everything that she does. Not only does she go out of her way to help others, she is always so warm and supportive with it. Tes’s calm exterior definitely hides just how hard she works!

How does this person or team show a commitment to the Trust values?Even when she’s really busy Tes always takes time to find out how you are and shows care and compassion for all her colleagues. - Tes is really approachable, down to earth and so easy to talk to. - Tes is so conscientious in her work and will take responsibility for making changes that make services more effective and linking people together. - Tes navigates IT systems and admin processes at faster speeds than anyone I know!

Is there anything else you would like to share about the person or team you have nominated?

CategoryUnsung Hero

Name of nomineeJenny Reynolds - Home Treatment Team (Adult)

How does this person meet the criteria for the nomination?Jenny has been amazing in face fit testing our inpatient staff for FFP3 masks. She has re-arranged her work patterns to support the training schedule and offered to do over and above our expectation. - - She continues to provide training to our inpatient staff while also still completing her own role within the Home Treatment Team.

How does this person or team show a commitment to the Trust values?

Is there anything else you would like to share about the person or team you have nominated?We just want to say a huge thank you for all the work you are doing in training our staff in FFP3 masks.

CategoryUnsung Hero

Name of nomineeLorna Scott - Most fabulous colleague ever Adult Community Services

How does this person meet the criteria for the nomination?Lorna has been the frontline person for the PPE team for the last 3 months working tirelessly to ensure frontline staff in Harplands Hospital wards and community sites have the right PPE delivered to their door. Great work in itself, but I would also like to pay tribute to Lorna’s amazing personal skills- for overseeing the PPE in challenging times, Lorna has the patience to explain the role to colleagues as well as doing her role in the PPE Team; and this is a great gift to have Her cheerfulness and resilience has been such an asset to the PPE team in difficult times.

How does this person or team show a commitment to the Trust values?

Is there anything else you would like to share about the person or team you have nominated?A hugely well-deserved tribute Lorna

CategoryUnsung Hero

Name of nomineeCaroline Presutti- A true shining star in the current remote working challenges for our families!!!! Stoke Community CAMHS

How does this person meet the criteria for the nomination?I would like to nominate Caroline as she has continually gone above and beyond in supporting the prescribing clinic and medical reviews required at North Stoke CAMHS. Caroline has set up, organised and communicated between multiple clinicians and clinics often in a changeable situation. Caroline has also communicated information to families to ensure that our children and young people have access to medication reviews, physical health reviews and the opportunity to talk about how they are feeling or their concerns are heard. As a prescriber, with high volume contacts at this time I truly could not do my job if it was not the excellent teamwork Caroline has offered and for this I, alog with all of our CAMHS family say a huge thank you!!!! You really are a superstar and we are very lucky to have you!!!!!!

How does this person or team show a commitment to the Trust values?

Is there anything else you would like to share about the person or team you have nominated?I would like to nominate Caroline as she has continually gone above and beyond in supporting the prescribing clinic and medical reviews required at North Stoke CAMHS. Caroline has set up, organised and communicated between multiple clinicians and clinics often in a changeable situation. Caroline has also communicated information to families to ensure that our children and young people have access to medication reviews, physical health reviews and the opportunity to talk about how they are feeling or their concerns are heard. As a prescriber, with high volume contacts at this time I truly could not do my job if it was not the excellent teamwork Caroline has offered and for this I, alog with all of our CAMHS family say a huge thank you!!!! You really are a superstar and we are very lucky to have you!!!!!!

CategoryUnsung Hero

Name of nomineeKatie Lear-Thompson - Ward 4 Physio Ward 4 - UHNM Assessment

How does this person meet the criteria for the nomination?Katie has absolutely worked her socks off over the past 2 weeks assessing patients on ward 4 so that we can help the flow of patients moving from UHNM onto the community. She has essentially had a new ward of patients each week. Not once has she complained, she has worked as an incredibly important part of the discharge team and really stepped up to challenge that Covid has thrown us.

How does this person or team show a commitment to the Trust values?

Is there anything else you would like to share about the person or team you have nominated?I would like to acknowledge the incredible work you have done over the past 2 weeks. You don’t complain, you always have a smile on your face, you take the challenge on and greet it with professionalism, enthusiasm and commitment. You should be so proud of your role and how you have responded to this highly uncertain time. THANKYOU

CategoryUnsung Hero

Name of nomineeIs there anything she cant do??!!!??!! Practice Placement

How does this person meet the criteria for the nomination?Lynne is part of the practice education team. Since the start of the pandemic Lynne has been an absolute true asset to the trust. As well as doing her normal day job (supporting students, preceptors, HCSW and Staff nurses etc. ) she has also supported the Trust and the local health economy with swabbing staff for COVID-19. Recently Lynne has also started face fit testing staff for FFP3 masks to ensure the safety of the trusts staff. Throughout all this uncertain times, Lynne has always had a welcoming smile and offers reassurance to staff. THANK YOU LYNNE...…….YOU ARE AWESOME

How does this person or team show a commitment to the Trust values?

Is there anything else you would like to share about the person or team you have nominated?thank you Lynne, without you it would of been 1,000 times harder :)

CategoryUnsung Hero

Name of nomineeNeil - Always delivers! Organisation Development Team

How does this person meet the criteria for the nomination?Neil has tirelessly provided support to the health and wellbeing offer to our people during these challenging times. He has ensured that the Supporting Our People resources on our intranet is co-ordinated, updated and accessible for all of our people. In addition to this he is supporting colleagues with the system wide health and wellbeing offer. He has wholeheartedly embraced the significant amount of work that this has entailed just because of who and how he is. Even when things are really busy, which they have been recently, he never says no and always looks at how he can make things happen. His work outputs are always of the highest standard and his commitment never waivers - he is always at 100%. To put it simply ‘everyone needs a Neil!’

How does this person or team show a commitment to the Trust values?

Is there anything else you would like to share about the person or team you have nominated?A heartfelt thanks to you for your exceptional hard work and your innate ability to always approach new and different ideas with such positivity and enthusiasm. It is an absolute delight working with you and whilst I know you never expect recognition for all that you do, I hope this tribute goes some way in acknowledging just how very much you do for us all and how very much I value and appreciate you. Proud to have you in my team!

CategoryUnsung Hero

Name of nomineeBrenda Sherratt - is there anything this woman cannot do?! Keeping everything at South Stoke CAMHS running and staff in order via remote technology. Combined Healthcare - Trust wide

How does this person meet the criteria for the nomination?Holding everything together - Managing the phones - Sending out paperwork - Arranging appointments - Lots of behind the scenes work

How does this person or team show a commitment to the Trust values?

Is there anything else you would like to share about the person or team you have nominated?What a treasure to have on our team.