BIZ LIFE UNIT 1 2 3

BIZ LIFE- Business travel

We provide 24/7 navigational and technical online support by a skilled team in a shared service platform.American Express Global Business Travel maintains a suite of American Express Global Business Travel Online (AXO) - supported online booking tools, best suited for your market.

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Business Travel Online Platform, a robust online solution from American Express Global Business Travel offers a highly efficient and specialized business model to help provide superior online assistance to your travelers.Online assistance is available nights, weekends and public holidays, via travel counselors in a shared configuration.

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American Express Global Business Travel offers premium customer service and 24/7 support for travel in more than 140 countries. With consistent back-end processing, global best practices, and quality assurances around the world and around the clock, we are available whenever and wherever you need us.

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You also have the flexibility to choose from a variety of service options – online, offline and on-the-go, including a single consolidated offer – to find the ideal fit for your company.

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Online service : As more travel transactions move online, American Express Global Business Travel is more committed than ever to developing and supporting cutting-edge online solutions that fit the busy lifestyles of your travelers, keeping them productive and satisfied – while still positively impacting your bottom line

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With over 17 booking tool partnerships around the world, we can provide an ideal solution for your online needs in practically every market.

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Offline service:American Express Global Business Travel offers a wide range of offline services. Irrespective of the size and culture of your organization, we have a customized platform for you.

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Whether it’s a friendly voice on the phone or a team of our travel counselors in your office, we provide service with a human touch and customize our service configurations to suit your company’s culture.

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On-the-go serviceThe success of your organization depends on the success of your travelers. American Express Global Business Travel offers On-the-go business travel solutions to make your active travelers more efficient and ensure they’re on the right track.

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On-the-go serviceOur solutions include pre-trip auditing and a traveler portal for online self-service, a mobile app that delivers real-time updates and even a proprietary tool that lets you track your travelers anywhere in the world with pinpoint precision.

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5 Business Travel Tips :

I. Use a travel checklist. Dorie Clark’s Business Travel ChecklistII. Pop some pills. III. Always keep an energy bar in your carry-on bag. IV. Record room numbers.V. Get a good meal.

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5 Business Travel Tips :I. Use a travel checklist. Dorie Clark’s Business Travel Checklist1.Laptop and charger2.Bring any relevant files3.Check if cell phone will work where I’m going4.Videocamera (if needed)5.Converter plugs if country uses a different type

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5 Business Travel Tips :I. Use a travel checklist. Dorie Clark’s Business Travel Checklist6. Phone and charger7. GPS device, charger, and holderDigital camera and battery charger8. Papers with info on flight, hotel, car, tickets to attractions, etc.9. Tape recorder, if speaking, plus extra batteries10. Speech notes and topic, if presenting

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5 Business Travel Tips :I.Use a travel checklist. Dorie Clark’s Business Travel Checklist11. Sign-in sheets, if speaking12.Reading materials13. Bring book or newspapers14. Kindle and charger15. iPod, headphones, and charger, and car playing device

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5 Business Travel Tips :I.Use a travel checklist. Dorie Clark’s Business Travel Checklist16. Guidebook17. Sunscreen18. If foreign: passport and currencyCheck weather report online beforehand (re: clothing)19.Bathing suit (if there is a pool/hot tub)Toothbrush, toothpaste and dental floss (under 3 oz)20. Any prescription medicines

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5 Business Travel Tips :I.Use a travel checklist. Dorie Clark’s Business Travel Checklist21. Pre-print boarding pass if possible22. Lunch and/or dinner (if there will be a long flight)23. Various types of shoes, if needed (dress shoes, sneakers, etc.)24. Holiday gifts, if relevant25. Eye cover (if I need to sleep on flight)International Drivers License (if international and I will be driving)

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5 Business Travel Tips :I.Use a travel checklist. Dorie Clark’s Business Travel ChecklistII. Pop some pills. III. Always keep an energy bar in your carry-on bag. IV. Record room numbers.V. Get a good meal.

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10 Tips for international Business Travel1.Booking airfare2. Periodically check reservations3. Know what documentation is required.4. Explore communication options in advance5. Fly in a day in advance of important meetings

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10 Tips for international Business Travel6. Start focusing on getting plenty of rest and eating right several days before the flight7. Consider the allowed personal carry-on item your “flight bag”8. Enjoy the experience that international flights can offer in and of itself9. Know a little of the language-10. Money matters-

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10 tips for coping with international business travel1: Make sure you have the proper voltage adapter2: Play nice with customs agents3: Get some rest before you go4: Familiarize yourself with local customs5: Research your Internet connectivity options ahead of time20


10 tips for coping with international business travel6: Eat smart7: Use technology to your advantage8: Try to blend in9: Learn some key phrases10: Ask ahead of time what it will cost to use your cell phone

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BIZ LIFE- COMPANY- UNIT 2

15 MIN PRESENTATIONSlides should be either short sharp bullet points or very simple pictures.Showing the tangible end product or a short demo will always aid understanding. The suggested content is:Introduction – who you are, background, position in the company and what you hope to get from the Business Forum.22


15 MIN PRESENTATIONYour company's main products and services; your customers and the main characteristics and opportunities of your markets. Emphasise your USP and added value, allowing you to give a small plug of your company.

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15 MIN PRESENTATIONBrief history of the company - when formed; by whom, key milestones achieved to date; the challenges you have overcome, funding, financial results etc.The management team

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15 MIN PRESENTATIONDiscuss the proposed way forward in the development of your company including financial targets and future funding requirements.. In doing so highlight 2 or 3 key strategic The final slide must show the 2 to 3 issues that you wish to discuss.

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BIZ LIFE- DEALING WITH CHANGE

How to Cope With Change

Every company experiences change on a regular basis. It's natural to be resistant at first, but if you want to succeed you must be able to adapt to the changes that are facing you. Follow these steps the next time you are faced with change in the workplace to help with the transition.

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1.Gather all relevant information about the change coming your way. Be proactive by asking questions to clarify what is changing and how it will impact you. When you have accurate information you'll feel more in control. This can reduce the stress of being unsure about the future of your position and role.

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2.Respond to change without reacting on emotion alone. Keep from jumping to conclusions and give yourself time to process what you know in order to plan your next step. Choose your feelings and actions after you have had the chance to think. This builds respect with your boss and co-workers too.

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3. Leverage your talents to increase a feeling of security for yourself in the new work environment. Talk to the people in your professional set of contacts and add new contacts where you can. Take inventory of your skills regularly so you can be confident about your strengths and build on your current skills.

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4. Maintain a optimistic outlook to change. Find the willingness to acclimate and move forward. When you keep an open mind and act in a tactful manner, you get around most of the uncertainty and misinformation that can go along with change. This allows you to stay ready for new challenges and you will be noticed by management as someone who can remain calm in a potentially stormy situation.

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5. Move toward what you want instead of away from what you do not want. When you align your feelings with your actions, ask questions, add to your current skills and expand your professional network, you can turn change into just the opportunity you're looking for. Change will happen; make it work to your benefit.

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BIZ LIFE UNIT 1 2 3