The UX of ManagementAdrian Howard (@adrianh)

https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg

People

Makers' Schedulevs

Managers' Schedule

Meetings are a waste of time

Meetings are a waste of time

User Research is a waste of time?

1-1

Active Listening

Reflection

Ask for stories

Open questions

Non-leading questions

Facilitation

Going to the Gemba

Ethnographic Field Work

Job Descriptions

https://medium.com/@tsharon/pre-membership-design-team-lead-at-wework-ux-75053290e668#.zg0ff6srv

Hiring

Onboarding

https://commons.wikimedia.org/wiki/File:Customer_journey_with_touchpoints_English.png

The UX Style of Management

Servant Leadership

https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg

Thank YouAdrian Howard (@adrianh)

quietstars.com

https://en.wikipedia.org/wiki/File:Bandera_de_España_con_Don_Quijote_y_el_Molino_de_viento.svg