Presenting Usable Research Results

PRESENTING USABLE

RESEARCH RESULTS

Diane LoviglioCEO & Co-founder of Share Some Style

UX Week 2013

ARCHITECTURE & ANTHROPOLOGYSTARTUP FOUNDER

UX RESEARCHERSTARTUP MENTOR

STARTUP FOUNDER

JENN DOWNSUX RESEARCHER

MAILCHIMP

THE LAST 8 YEARS OF MY LIFE

WHAT’S THE HARDEST PARTABOUT PRESENTING RESEARCH FOR YOU?

2:00 - 2:30pm - intros, share examples of reports2:30 - 3:00pm - rework your report3:00 - 3:15pm - give feedback to partner, switch3:15 - 3:30pm - show & tell3:30 - 4:00pm - snack break4:00 - 4:20pm - share non-report report ideas4:20 - 4:45pm - interview each other, switch4:45 - 5:00pm - make report5:00 - 5:30pm - present to group

WHAT ARE WE TALKING ABOUT?

USABILITY FINDINGS EXAMPLE REPORT

Identity Account Manager Password Study ProblemTest which dialog box puts people more at ease when signing into a site - regardless of when they would have created a Firefox Account.

ProcessWe recruited users who spent at least five hours or more on the Internet a day and had them think aloud as they went thru five different sign-in interactive prototypes.

SolutionWe found that using a fake password made people feel safer, but confused them because they couldn’t edit the password. We changed the dialog to say “Share my email with Amazon.com” instead of “Sign in to Amazon.com” and then added an additional “Enter your Firefox Password” screen that appears after a specified time-out period, so users still feel safe, but aren’t annoyed by constantly entering their Firefox password.

https://wiki.mozilla.org/Identity

Diane Loviglio, Dan Mills, Alex Faaborg & Chris Howse

Sign in + Firefox Account Password Share info with Specific Site

Sign in without Password Sign in with Fake Password

ETHNOGRAPHY FINDINGS EXAMPLE REPORT

saving for laterHere’s what we know about how people are

and what &ref( can do to support its users

brian groudanmozilla user experience research

august 2012

finding a needlein a stack of needles

BRIAN GROUDAN · MOZILLA USER EXPERIENCE RESEARCH

design principlesto guide our work


ready for you,wherever you goPeople want their saves to be readily accessible on their device of choice, wherever they are, whenever they need it. Saves need to be offered in a form that is instantly usable.


Embraces all inputsSaves are diverse, from articles to vide5 to feeds. 6e system should respect the natural shape of content and easily accept 7actly what people want to save—nothing more, nothing less.

http://4.bp.blogspot.com/-4TTQabePaWc/UAYjsWHN1jI/AAAAAAAADdk/JdIgA5Xnp_w/s1600/untitled.jpg


builds confidence6e more information people save to a system, the more valuable the system becomes. People need to feel assured that their saves will always 7ist in one place. 6ey want to be certain that they'll be able to effortlessly find what they’re looking for if the need arises.

http://blog.predatornutrition.com/wp-content/uploads/2012/07/Protein-Statistics.jpg


Use ithoweveror neverPeople want to keep their saved information in a place that is fl7ible enough to support a multitude of things they might want to do with our saved information later. It ultimately allows people to use their information however they want to, if at all.

http://farm1.staticflickr.com/87/269973372_34de448b1f_b.jpg


Photo Heavy Storytelling Deck1-page Executive SummaryPrescription from your Dr.Recipe12 Steps to RecoveryAny other ideas?

REWORK YOUR REPORT

STICKIES & FEEDBACK

SHOW & TELL

SNACK BREAK

NON-REPORT IDEAS FOR SHARING FINDINGS

Instead of wondering who really uses MailChimp, we can ask more pointedly, “Who would use this feature?”

MAKE PERSONA POSTERS



MAKE DATA ACCESSIBLE 24/7 - EVERNOTE FOR BUSINESS

COMBINE ALL DATA IN ONE PLACE

MAKE YOUR DATA SEARCHABLE

BRING THE TEAM WITH YOU

DAILY EMAILS DURING FIELDWORK

MAKE DATA ACCESSIBLE 24/7 - VIMEO PLUS

CREATE OUTSIDE BUZZ - COMPANY BLOG

LET THE DATA TRICKLE IN - PRIVATE BLOG

UR WEEKLY EMAILS - WHAT’S NEW

IDEATE WITH THEM

IDEATE WITH THEM

deviceshow common is each type of save on different devices

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!(')# %*

"+,)#-.'

+'%$'

$/)+'

#"0/-#,


SLIDES AS POSTERS

MAKE VIDEO CLIPS

TO SHOW THE CULTURETO GET A POINT ACROSS

HOST AN OPEN HOUSE IN YOUR WAR ROOM

SHARE RAW DATA IN PUBLIC PLACES

1-ON-1 WITH THE CEO

DO YOUR WORK IN PUBLIC

Make persona postersMake data accessible 24/7 - Evernote for BusinessCombine all data in one placeMake your data searchableBring the team with youDaily emails during fieldworkMake data accessible 24/7 - Vimeo PlusCreate outside buzz - company blogLet data trickle in - private blogUR weekly emails - what’s newIdeate with themSlides as postersMake video clipsHost an open house in your war roomShare raw data in public places1-on-1 with the CEODo your work in public

NON-REPORT IDEAS FOR SHARING FINDINGS

WHICH ONES WILL YOU DO?

TELL ME ABOUT THE LAST DATE YOU WENT ON

PREP FOR PRESENTATIONS

A FEW PEOPLE PRESENT TO GROUP

PRESENTING USABLE

RESEARCH RESULTS

@[email protected]

UX Week 2013

Design

Presenting Usable Research Results