Solutions

LEAD, DEVELOP, AND GROW YOUR ORGANIZATION – NXT SOLUTIONS

NXT SOLUTIONS is engaged in Integrated Marketing Services, catering to all clients needs for following as prime focus

About NXT SOLUTIONS

Outbound ServicesOutbound Services

• Sales̶�Telemarketing Services̶�Lead Generation / Qualification̶�Appointment Fixing

• Credit Management̶�Credit Authorizations̶�Collections

• Market Research̶�Customer Survey / Profiling̶�Verification Services̶�Event Invitations

Audience acquisition and retention Call center for inbound/outbound

activities One-to-one marketing promotions /

road shows Lead generation programs Database marketing

Director

Ishak Ansari

Manager – Client

Relations

Supervisor / Team Leader

Agents

Client

Team Structure

Call Center & Team Overview

45 seats outbound call center Expert Telemarketing Executives (Avg Exp 3 yrs) Dedicated team with experience in handling contact centers Agent Selection and hiring basis client criteria Capability to extend team size with in 15 days Candidates screened for English skills, both written & spoken Workstation with international quality Desktops and Headphones Call Barging and Call Monitoring Facility Call recording facility In-house training module on Soft Skills and Telephone

Etiquette for all CSE’s Monitoring Performance Supervisor Support & Call Logging Refresher training every 1 months Bi-monthly tests and reviews

Connectivity Options

Dedicated facilities for inbound and outbound calling Landline Phones E-mail Toll-Free Number VoIP Support Diamond Number ( Privilege Number)

Training & Quality Control

Training: NXT SOLUTIONS In-house training program is divided into two major parts: Soft Skill Training: To conduct soft skill training program, covering telephone

etiquettes, telesales tips, communication skills etc. and spiel etc. Product Training: By Client for product knowledge an spiel etc. Duration: To be defined by Client.

Quality Control:  NXT SOLUTIONS adopt the following methods to keep a close check on the leads,

which will be generated through the tele call engine: Audit Calls: About 20% of audit calls on the total number of leads/info generated by

a telemarketing executive/day. Weekly report to Client Customer call back audit: To get the feedback

The Process

Case StudiesMahaindra & Mahindra Ltd

Xylo Test Drive Activity

The objective of the activity is to facilitate the customer to experience the product, to create excitement in the prospects by highlighting unique features of the product, to facilitate personalized test Drives & create new benchmarks for test drive experience.

Activity – Test Drive in 7 Cities (Mumbai, Delhi, Pune, Bangalore, Chennai, Hyderabad, Cochin)

Target Audience – HNI’s, Sr Professionals with an Income group of above 20 Lacs

Database – Online through website, SMS Marketing, Promotions, Dealers, Field Force & NXT Database Warehouse.

ProcessTap the target audience via outbound Tele calling.To run a program that provides and facilitate test drive to the customer at his convenience and his door steps and focus on TRY & BUY experience Creating a positive brand visibility that converts into test drives and ultimately salesCreate awareness about the product & its benefits by encouraging them to take a free test driveArrange a test drive for prospect in coordination with FOS team.Map the route plan of the demo vehicle in each location.Sync the lead with FOS team to reschedule the appointments.

Sweet Success2550 Test Drives in 15 Days170 Test Drives per day in 7 cities

Case StudiesAutocop Facility Security Solutions Ltd

CCTV Cameras & Access Control Systems

Autocop plans to target leading corporate customers & different industry verticals across India to increase sales of “Security Systems” through a Direct Marketing campaign followed by telesales activity

Activity – To increase sales of existing security solutions

Target Audience – Decision Makers of all across the industry verticals

Database – Profiled database of target audience from NXT Database Warehouse (Facility Managers & Dept Heads)

ProcessRaw Database ProfilingDM & EDM to be sent on Profiled DBLead Generation activity to be followed on profiled DatabaseCreate awareness about the product & its benefits by encouraging them.Generate new opportunity, follow-up with prospects as well as Autocop Sales Team to ensure closed loop process.

Sweet SuccessLeads generate from Top corporate of leading Industries & Government OrganisationMore than 2 crs business generation in 1.5 month activity

Case StudiesPiaggio India Ltd

Ape Parivar - MLM

To create a chain of customer from MLM Program & increase sales

Activity – Create awareness about the scheme, relationship building with Piaggio & push for sales via channel (All India Activity)

Target Audience – Owner of existing Ape Three & Four Wheelers

Database – Existing Customers

ProcessState specific caller who can speak to customers in local LanguagesBuilding relationships with existing customersCreate awareness about the existing & upcoming schemes & its benefitsResolve their queries regarding the purchase.Push the sales & generate more prospects via their friend channels.

Sweet SuccessPresently activity is running for 5 States & planning to expand all India15 Three Wheelers sold with contact program

Case StudiesPanaromic Holidays Ltd

Magic Gateways

Generate Sales for their existing chain of resorts (properties)

Activity – Ownership packages of exotic locations across India

Target Audience – Professionals with an Income group of above 10 Lacs

Database – NXT Warehouse DB

ProcessSell Ownership packages (Timeshare)Fixing appointment with sales executivesFinal closure of sales

Sweet SuccessLead generation of 6 appointments per day by each executivesBusiness of 15 Lacs within 10 days of starting the activity

Why NXT SOLUTIONS

• Experiences of NXT SOLUTIONS

Effective tele marketing activity for event management & sales

• Dedicated & Experienced Team

Experience Team handled more than 150 events per year

Overall experience of 10 years + in

Domestic & International call center

Response management

Database management field

Lead Generation

Timelines

Set-up to launch in 5 weeks : Recruitment (3 wks) + training (2 wk)

Thank you.

We look forward to working with you.

For More Information, contact:Ishak Ansari

ishak@nxtsolutions.in+91 93224 15533