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GDS @_rossio_ Cabinet Of ce Will Roissetter User Researcher GOV.UK Performance

Performance Platform Presentation

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GDS@_rossio_

Cabinet Office

Will Roissetter User Researcher GOV.UK Performance

GOV.UK Performance is a new approach to improving government services using data

www.gov.uk/performance

Service dashboards Get a dashboard About Prototypes Blog

Performance

Benefits

Births, deaths, marriages and care

Business and self-employed

Citizenship and living in the UK

Crime, justice and the law

Disabled people

Driving and transport

Education and learning

Employing people

Environment and countryside

Housing and local services

Money and tax

Passports, travel and living abroad

Visas and immigration

Working, jobs and pensions

Services and information

How governmentworks

Departments

Worldwide

Policies

Publications

Announcements

Departments and policy

This is a new service. Help us improve it — tell us about yourself

Get a dashboard

If you work on a government service, wecan help you create a dashboard. Find outhow your service is performing and how itcan be improved.

Email [email protected]

Help Cookies Contact Cymraeg Built by the Government Digital Service

© Crown copyright

GOV.UK BETA

Our performance

Our statistics show you how government services aredoing, like how much they cost to run and how manypeople use them.

We show the latest information about a service as soon asit becomes available. This lets you see how particularservices are doing right now.

Detailed dashboards

22Carer's Allowance applications

Certificate to get married abroad:payments

Civil claims: evicting a tenant usingaccelerated possession

Digital Marketplace

Document legalisation: payments fordrop-off service

Document legalisation: payments forservice by post

Driving licence views

G-Cloud

Lasting Power of Attorneyregistrations

Licensing

Patent renewals

Practical driving test (public users)

Practical driving test bookings

Practical driving test changes andcancellations

Prison visit bookings

Register a birth abroad: payments

Register a death abroad: payments

SORN (Statutory Off RoadNotification) applications

Vehicle tax renewals

Voter registration

Waste carrier registration

Service groups

Vehicle licensing

Services providing regularly updated, detailed data to GOV.UK

Service dashboards

Overview dashboards

84

Services providing quarterly data to GOV.UK

View all services

Activity dashboards

39Activity on the Performance Platform

Attorney General's Office

Cabinet Office

Department for Business, Innovationand Skills

Department for Communities andLocal Government

Department for Culture, Media andSport

Department for Education

Department for Environment, Foodand Rural Affairs

Department for InternationalDevelopment

Department for Transport

Department for Work and Pensions

Department of Energy and ClimateChange

Department of Health

Driver & Vehicle Licensing Agency

Driver & Vehicle Standards Agency

Driving Standards Agency

Environment Agency

Foreign & Commonwealth Office

HM Prison Service

HM Revenue & Customs

HM Treasury

Home Office

Maritime & Coastguard Agency

Ministry of Defence

Ministry of Justice

Northern Ireland Office

Office of the Advocate General forScotland

Office of the Leader of the House ofCommons

Office of the Leader of the House ofLords

Prime Minister's Office, 10 DowningStreet

Scotland Office

The Charity Commission

The Deputy Prime Minister's Office

UK Export Finance

UK Trade & Investment

UK Visas and Immigration

Vehicle & Operator Services Agency

Wales Office

Web traffic on our site, including a look at how our content is being used.

GOV.UK site activity overview

Department activity dashboards

GOV.UK activity dashboards

An overview of all transaction-basedservices the government provides.

View all services

Transactions Explorer

All content is available under the Open Government Licence v2.0, except where otherwisestated

GDS@_rossio_

Data on how the government is doing is often hard to find

GDS@_rossio_

It sits in lots of different places

GDS@_rossio_

“Steve on the 7th floor knows a bit about this apparently…”

GDS@_rossio_

Government often produces reports like this…

GDS@_rossio_

GDS@_rossio_

We’re giving each service a dashboard like this…

Service dashboards Get a dashboard About Prototypes Blog

Performance

Performance Department for Work and Pensions

Visit this service

Apply for Carer's

Allowance

Improve this dashboard

If you work on this service, we canhelp you add more data to thisdashboard.

Email [email protected]

Department:

Department for Work and Pensions

User:

Individuals

Service costs paid by:

Taxpayers

Notes on costs

New claims involve several interactions with the

applicant and third parties such as medical staff to, for

example, assemble evidence to validate identity and

eligibility in line with benefit regulations and fraud

avoidance strategies, issue NI numbers if the applicant

does not have one, and deal with any appeals against the

decisions made.

The costs are for the financial year 2012 to 2013 and

represent the total cost for all aspects of processing an

application up to the point that payments commence.

The ongoing costs of maintaining the claim after this

point have been separately shown against the

transaction type 'CA: claims maintained'.

The costs of these various interactions are aggregated

and averaged to give a cost per application and this is

presented on a fully absorbed basis but excluding

investment (change) costs. DWP is introducing changes

to improve the accuracy of IT cost apportionment.

Other notes

The number of transactions given is the annual number of

applications processed, whether successful or not.

Benefits

Births, deaths, marriages and care

Business and self-employed

Citizenship and living in the UK

Crime, justice and the law

Disabled people

Driving and transport

Education and learning

Employing people

Environment and countryside

Housing and local services

Money and tax

Passports, travel and living abroad

Visas and immigration

Working, jobs and pensions

Services and information

How governmentworks

Departments

Worldwide

Policies

Publications

Announcements

Departments and policy

Dashboard

Carer's Allowance

applications

This dashboard shows information about how the Carer's Allowance applications

service is currently performing.

Visit this service

Apply for Carer's Allowance

Carer's Allowance (CA) is a regular payment for carers

to help look after someone with substantial caring

needs - involving at least 35 hours a week.

Is there anything wrong with this dashboard?

Help Cookies Contact Cymraeg Built by the Government Digital Service

© Crown copyright

GOV.UK BETA

Transactions per year

241kApr 2013 to Mar 2014

0% ● Jan to Dec 2013

Total cost

£14.9mApr 2013 to Mar 2014

0% ● Jan to Dec 2013

Cost per transaction

£62.00Apr 2013 to Mar 2014

0% ● Jan to Dec 2013

33users online now

Live service usage

Live number of users on any page within the service

Users over past 24 hours0

50

0

50

Applications breakdown

Paper form and digital applications over time27 Oct to 2 Nov 2014

Total:

5,367

Paper form2,355 (43.9%)

Digital3,012 (56.1%)

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

27 Oct to 2 Nov 2014

56.1%

Digital take-up

Proportion of applications made using the digital service

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

27 Oct to 2 Nov 2014

30m 55s

Time taken to complete transaction

The mean length of time taken for users to complete an application.

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0m

15m

30m

27 Oct to 2 Nov 2014

89.1%(1275 total responses)

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

27 Oct to 2 Nov 2014

66.9%

Completion rate

Proportion of users who start and complete their application using the digital service

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

Users at each step

Number of users who completed important steps of the transaction last week

About you About the care you provide Other money Consent and declaration Application complete

4,459

3,6173,240 3,134 2,983

30 days 24 hours

Service availability

3 Nov 2014

0.41s

3 Nov 2014

99.3%

Page load time

Uptime

5 Oct 12 Oct 19 Oct 26 Oct 2 Nov

0s

0.5s

1s

5 Oct 12 Oct 19 Oct 26 Oct 2 Nov

0%

50%

100%

All content is available under the Open Government Licence v2.0, except where otherwisestated

Service dashboards Get a dashboard About Prototypes Blog

Performance

Performance Department for Work and Pensions

Visit this service

Apply for Carer's

Allowance

Improve this dashboard

If you work on this service, we canhelp you add more data to thisdashboard.

Email [email protected]

Department:

Department for Work and Pensions

User:

Individuals

Service costs paid by:

Taxpayers

Notes on costs

New claims involve several interactions with the

applicant and third parties such as medical staff to, for

example, assemble evidence to validate identity and

eligibility in line with benefit regulations and fraud

avoidance strategies, issue NI numbers if the applicant

does not have one, and deal with any appeals against the

decisions made.

The costs are for the financial year 2012 to 2013 and

represent the total cost for all aspects of processing an

application up to the point that payments commence.

The ongoing costs of maintaining the claim after this

point have been separately shown against the

transaction type 'CA: claims maintained'.

The costs of these various interactions are aggregated

and averaged to give a cost per application and this is

presented on a fully absorbed basis but excluding

investment (change) costs. DWP is introducing changes

to improve the accuracy of IT cost apportionment.

Other notes

The number of transactions given is the annual number of

applications processed, whether successful or not.

Benefits

Births, deaths, marriages and care

Business and self-employed

Citizenship and living in the UK

Crime, justice and the law

Disabled people

Driving and transport

Education and learning

Employing people

Environment and countryside

Housing and local services

Money and tax

Passports, travel and living abroad

Visas and immigration

Working, jobs and pensions

Services and information

How governmentworks

Departments

Worldwide

Policies

Publications

Announcements

Departments and policy

Dashboard

Carer's Allowance

applications

This dashboard shows information about how the Carer's Allowance applications

service is currently performing.

Visit this service

Apply for Carer's Allowance

Carer's Allowance (CA) is a regular payment for carers

to help look after someone with substantial caring

needs - involving at least 35 hours a week.

Is there anything wrong with this dashboard?

Help Cookies Contact Cymraeg Built by the Government Digital Service

© Crown copyright

GOV.UK BETA

Transactions per year

241kApr 2013 to Mar 2014

0% ● Jan to Dec 2013

Total cost

£14.9mApr 2013 to Mar 2014

0% ● Jan to Dec 2013

Cost per transaction

£62.00Apr 2013 to Mar 2014

0% ● Jan to Dec 2013

33users online now

Live service usage

Live number of users on any page within the service

Users over past 24 hours0

50

0

50

Applications breakdown

Paper form and digital applications over time27 Oct to 2 Nov 2014

Total:

5,367

Paper form2,355 (43.9%)

Digital3,012 (56.1%)

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

27 Oct to 2 Nov 2014

56.1%

Digital take-up

Proportion of applications made using the digital service

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

27 Oct to 2 Nov 2014

30m 55s

Time taken to complete transaction

The mean length of time taken for users to complete an application.

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0m

15m

30m

27 Oct to 2 Nov 2014

89.1%(1275 total responses)

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

27 Oct to 2 Nov 2014

66.9%

Completion rate

Proportion of users who start and complete their application using the digital service

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

Users at each step

Number of users who completed important steps of the transaction last week

About you About the care you provide Other money Consent and declaration Application complete

4,459

3,6173,240 3,134 2,983

30 days 24 hours

Service availability

3 Nov 2014

0.41s

3 Nov 2014

99.3%

Page load time

Uptime

5 Oct 12 Oct 19 Oct 26 Oct 2 Nov

0s

0.5s

1s

5 Oct 12 Oct 19 Oct 26 Oct 2 Nov

0%

50%

100%

All content is available under the Open Government Licence v2.0, except where otherwisestated

Service dashboards Get a dashboard About Prototypes Blog

Performance

Performance Department for Work and Pensions

Visit this service

Apply for Carer's

Allowance

Improve this dashboard

If you work on this service, we canhelp you add more data to thisdashboard.

Email [email protected]

Department:

Department for Work and Pensions

User:

Individuals

Service costs paid by:

Taxpayers

Notes on costs

New claims involve several interactions with the

applicant and third parties such as medical staff to, for

example, assemble evidence to validate identity and

eligibility in line with benefit regulations and fraud

avoidance strategies, issue NI numbers if the applicant

does not have one, and deal with any appeals against the

decisions made.

The costs are for the financial year 2012 to 2013 and

represent the total cost for all aspects of processing an

application up to the point that payments commence.

The ongoing costs of maintaining the claim after this

point have been separately shown against the

transaction type 'CA: claims maintained'.

The costs of these various interactions are aggregated

and averaged to give a cost per application and this is

presented on a fully absorbed basis but excluding

investment (change) costs. DWP is introducing changes

to improve the accuracy of IT cost apportionment.

Other notes

The number of transactions given is the annual number of

applications processed, whether successful or not.

Benefits

Births, deaths, marriages and care

Business and self-employed

Citizenship and living in the UK

Crime, justice and the law

Disabled people

Driving and transport

Education and learning

Employing people

Environment and countryside

Housing and local services

Money and tax

Passports, travel and living abroad

Visas and immigration

Working, jobs and pensions

Services and information

How governmentworks

Departments

Worldwide

Policies

Publications

Announcements

Departments and policy

Dashboard

Carer's Allowance

applications

This dashboard shows information about how the Carer's Allowance applications

service is currently performing.

Visit this service

Apply for Carer's Allowance

Carer's Allowance (CA) is a regular payment for carers

to help look after someone with substantial caring

needs - involving at least 35 hours a week.

Is there anything wrong with this dashboard?

Help Cookies Contact Cymraeg Built by the Government Digital Service

© Crown copyright

GOV.UK BETA

Transactions per year

241kApr 2013 to Mar 2014

0% ● Jan to Dec 2013

Total cost

£14.9mApr 2013 to Mar 2014

0% ● Jan to Dec 2013

Cost per transaction

£62.00Apr 2013 to Mar 2014

0% ● Jan to Dec 2013

33users online now

Live service usage

Live number of users on any page within the service

Users over past 24 hours0

50

0

50

Applications breakdown

Paper form and digital applications over time27 Oct to 2 Nov 2014

Total:

5,367

Paper form2,355 (43.9%)

Digital3,012 (56.1%)

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

27 Oct to 2 Nov 2014

56.1%

Digital take-up

Proportion of applications made using the digital service

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

27 Oct to 2 Nov 2014

30m 55s

Time taken to complete transaction

The mean length of time taken for users to complete an application.

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0m

15m

30m

27 Oct to 2 Nov 2014

89.1%(1275 total responses)

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

27 Oct to 2 Nov 2014

66.9%

Completion rate

Proportion of users who start and complete their application using the digital service

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

Users at each step

Number of users who completed important steps of the transaction last week

About you About the care you provide Other money Consent and declaration Application complete

4,459

3,6173,240 3,134 2,983

30 days 24 hours

Service availability

3 Nov 2014

0.41s

3 Nov 2014

99.3%

Page load time

Uptime

5 Oct 12 Oct 19 Oct 26 Oct 2 Nov

0s

0.5s

1s

5 Oct 12 Oct 19 Oct 26 Oct 2 Nov

0%

50%

100%

All content is available under the Open Government Licence v2.0, except where otherwisestated

Service dashboards Get a dashboard About Prototypes Blog

Performance

Performance Department for Work and Pensions

Visit this service

Apply for Carer's

Allowance

Improve this dashboard

If you work on this service, we canhelp you add more data to thisdashboard.

Email [email protected]

Department:

Department for Work and Pensions

User:

Individuals

Service costs paid by:

Taxpayers

Notes on costs

New claims involve several interactions with the

applicant and third parties such as medical staff to, for

example, assemble evidence to validate identity and

eligibility in line with benefit regulations and fraud

avoidance strategies, issue NI numbers if the applicant

does not have one, and deal with any appeals against the

decisions made.

The costs are for the financial year 2012 to 2013 and

represent the total cost for all aspects of processing an

application up to the point that payments commence.

The ongoing costs of maintaining the claim after this

point have been separately shown against the

transaction type 'CA: claims maintained'.

The costs of these various interactions are aggregated

and averaged to give a cost per application and this is

presented on a fully absorbed basis but excluding

investment (change) costs. DWP is introducing changes

to improve the accuracy of IT cost apportionment.

Other notes

The number of transactions given is the annual number of

applications processed, whether successful or not.

Benefits

Births, deaths, marriages and care

Business and self-employed

Citizenship and living in the UK

Crime, justice and the law

Disabled people

Driving and transport

Education and learning

Employing people

Environment and countryside

Housing and local services

Money and tax

Passports, travel and living abroad

Visas and immigration

Working, jobs and pensions

Services and information

How governmentworks

Departments

Worldwide

Policies

Publications

Announcements

Departments and policy

Dashboard

Carer's Allowance

applications

This dashboard shows information about how the Carer's Allowance applications

service is currently performing.

Visit this service

Apply for Carer's Allowance

Carer's Allowance (CA) is a regular payment for carers

to help look after someone with substantial caring

needs - involving at least 35 hours a week.

Is there anything wrong with this dashboard?

Help Cookies Contact Cymraeg Built by the Government Digital Service

© Crown copyright

GOV.UK BETA

Transactions per year

241kApr 2013 to Mar 2014

0% ● Jan to Dec 2013

Total cost

£14.9mApr 2013 to Mar 2014

0% ● Jan to Dec 2013

Cost per transaction

£62.00Apr 2013 to Mar 2014

0% ● Jan to Dec 2013

33users online now

Live service usage

Live number of users on any page within the service

Users over past 24 hours0

50

0

50

Applications breakdown

Paper form and digital applications over time27 Oct to 2 Nov 2014

Total:

5,367

Paper form2,355 (43.9%)

Digital3,012 (56.1%)

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

27 Oct to 2 Nov 2014

56.1%

Digital take-up

Proportion of applications made using the digital service

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

27 Oct to 2 Nov 2014

30m 55s

Time taken to complete transaction

The mean length of time taken for users to complete an application.

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0m

15m

30m

27 Oct to 2 Nov 2014

89.1%(1275 total responses)

User satisfaction

Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

27 Oct to 2 Nov 2014

66.9%

Completion rate

Proportion of users who start and complete their application using the digital service

Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct

0%

50%

100%

Users at each step

Number of users who completed important steps of the transaction last week

About you About the care you provide Other money Consent and declaration Application complete

4,459

3,6173,240 3,134 2,983

30 days 24 hours

Service availability

3 Nov 2014

0.41s

3 Nov 2014

99.3%

Page load time

Uptime

5 Oct 12 Oct 19 Oct 26 Oct 2 Nov

0s

0.5s

1s

5 Oct 12 Oct 19 Oct 26 Oct 2 Nov

0%

50%

100%

All content is available under the Open Government Licence v2.0, except where otherwisestated

GDS@_rossio_

Or on a big screen…

GDS@_rossio_

GDS@_rossio_

Our dashboards are public –no usernames or passwords…

GDS@_rossio_

So the government is accountable forthe services it provides

GDS@_rossio_

Our primary users are the civil servants who provide government services

GDS@_rossio_

“We’re moving away from detailed analytics reports” Ben Holliday, Carer’s Allowance http://bit.ly/carersmetrics

GDS@_rossio_

But it’s not just individual teams, also people like this…

GDS@_rossio_

Jeremy HeywoodCabinet Secretary

Iain PattersonChief Technology Officer Driver & Vehicle Licensing

We’ve identified 4 metrics that help improve services

GDS@_rossio_

Cost per transactionHow much does it cost the taxpayer every time someone uses it?

GDS@_rossio_

User feedbackHow satisfied are the people who use it?

GDS@_rossio_

Completion rateHow many people manage to use the service successfully?

GDS@_rossio_

Digital take-upHow many people use the digital service, vs the phone or paper form?

What next?

GDS@_rossio_

More KPIs based around user needs• How long does the service take? • How long does the transaction take?

GDS@_rossio_

GDS@_rossio_

GDS@_rossio_

More data sources• Telephone call handling systems • Paper and post processing • Casework • Bespoke data feeds

GDS@_rossio_

Embed live data elsewhere on the web

Performance home� Ò� Driving and transport� Ò� Tax discs, car tax and SORN

Apply using the new service BETA

This is a ‘beta’ service - find out what this means for you.

To apply online you’ll need either:

• the 16 digit reference number from your tax disc renewal letter (V11)

• the 11 digit reference number from your log book (V5C)

Apply now

Apply using the original service You’ll need either:

• the 16 digit reference number from your tax disc renewal letter (V11)

• the 11 digit reference number from your log book (V5C)

Apply on the DVLA website:

Apply now

Service performance

Typically takes

7½ minutes

Processing time

immediate

Telephone waiting time

18 minutes

Renew a tax disc Make a SORN declaration

Apply for an HGV vehicle tax disc

Calculate vehicle tax rates

GDS@_rossio_

Dashboards for whole user journeys, spanning across departments

Performance data:

Learn to drive

Part of Driving and transport

Provided by Driver and Vehicle Licensing Agency and Driver and Vehicle Standards Agency

Policy Making roads safer

Performance BETA

Transactions Web traffic Get a dashboard About Prototypes Blog

Get a provisional driving licence

Prepare for your driving tests

After you've passed your test

Book your driving tests

Ride a motorbike

977kusers per year

1 transaction

users per year

1 page on GOV.UK

users per year

1 transaction

users per year

4 transactions

No pages on GOV.UK

for this stage

users per year

8 pages on GOV.UK

users per year

4 pages on GOV.UK

users per year

5 pages on GOV.UK

3.0m

5.1m

40k

2.9m

257k

600kNo transactions

for this stage

No transactions

for this stage

Visit this service

Learn to drive

v

Performance data:

Prepare for your driving tests

Part of Learn to drive

Provided by Driver and Vehicle Standards Agency

Policy Making roads safer

Performance BETA

Transactions Web traffic Get a dashboard About Prototypes Blog

Visit this service

Prepare for your

driving tests

97.6%digital take-up

–user satisfaction

–user satisfaction

–user satisfaction

–user satisfaction

–user satisfaction

–user satisfaction

–user satisfaction

–user satisfaction

24.2%completion rate

0searches from page

0searches from page

0searches from page

0searches from page

0searches from page

–searches from page

0searches from page

0searches from page

£0.65cost per transaction

124kusers/year

250kusers/year

148kusers/year

4kusers/year

27kusers/year

363kusers/year

16kusers/year

124kusers/year

87.3%user satisfaction

419problems / 1m views

208problems / 1m views

0problems / 1m views

0problems / 1m views

0problems / 1m views

–problems / 1m views

0problems / 1m views

419problems / 1m views

1 transaction Practise your driving theory test

8 pages on GOV.UK Find driving schools and lessons

Driving before you've got your full licence

Driving lessons: who can teach you

Report an illegal driving instructor

Safety code for new drivers

The driving theory test for cars and motorcycles

Complain about a driving instructor

The car practical driving test

Performance BETA

Practice tests per year

3.0mApr 2013 to Mar 2014

+2.98% S Jan to Dec 2013

Total processing cost

£1.33mApr 2013 to Mar 2014

–18.08% T Jan to Dec 2013

Cost per practice test

£0.08Apr 2013 to Mar 2014

–20.45% T Jan to Dec 2013

Transactions Web traffic Get a dashboard About Prototypes Blog

Practice tests this week

35k

33.2kpractice tests this week

6–12 October 2014

0

5k

10k

15k

20k

25k

30k

Nov Dec Jan 2014 Feb Mar Apr May June July Aug Sept Oct

Performance data:

Practise your driving

theory test

Visit this service

Practise your driving

theory test

The goal isn’t dashboards,it’s government working better for people

www.gov.uk/performance

GDS@_rossio_

Will Roissetter User Researcher GOV.UK Performance

Cabinet Office