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Organizing for Agile BI

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How BI Competency Centers need to adopt to agile / self-service BI

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  • 1. Organizing for BI and Big Data in the 21st Century Timo Elliott, SAP SESSION CODE: 0903
  • 2. Agenda BICC Overview What Changed? Learning From Others Recommendations Wrap-up 2014 SAP SE or an SAP affiliate company. All rights reserved. 1
  • 3. 2 Business Intelligence Competency Centers
  • 4. What is a BICC? A Business Intelligence Competence Center (BICC) is a cross-functional organizational team that has defined tasks, responsibilities, roles and skills for supporting and promoting the effective use of Business Intelligence across an organization Note that Gartner says that Competency Centers have a bad reputation, and now recommends Business Analytics Team 2014 SAP SE or an SAP affiliate company. All rights reserved. 3
  • 5. Basic Goal: Make BI More Strategic and Cost-Effective 2014 SAP SE or an SAP affiliate company. All rights reserved. 4
  • 6. BICCs Bring Big Benefits Every winner of a BI Best Practice Award has a BICC (but beware of correlation and causation) Organizations With A BICC see: Increased usage of Business Intelligence (74%) Increased business user satisfaction (48%) Better understanding of the value of BI (45%) Increased decision-making speed (45%) Decreased staff costs (26%) Decreased software costs (24%) Survey conducted by BetterManagement.com, 2010 2014 SAP SE or an SAP affiliate company. All rights reserved. 5
  • 7. The Main Functions and Responsibilities of a BICC Source: Capgemin BICC Study 2012i 2014 SAP SE or an SAP affiliate company. All rights reserved. 6
  • 8. BICC Key Skills Source: Gartner 2014 SAP SE or an SAP affiliate company. All rights reserved. 7
  • 9. 8 What Changed?
  • 10. Analytics Is The New Heart of Business 2014 SAP SE or an SAP affiliate company. All rights reserved. 9
  • 11. Information Becomes a Profit Center Great news for analytics The challenge for the future 2014 SAP SE or an SAP affiliate company. All rights reserved. 10
  • 12. Democracy and Empowerment Has Made Us Unhappy! Consumerization of IT Employee-driven technology Business-led budgets Customer-facing needs More external data Speed of change Increased business frustration Increased IT frustration 2014 SAP SE or an SAP affiliate company. All rights reserved. 11
  • 13. Lots of New Techniques and Technologies Businesses struggling to provide coherent approach Source: Gartner 2014 SAP SE or an SAP affiliate company. All rights reserved. 12
  • 14. But BICCs Are Not Driving BI 2014 SAP SE or an SAP affiliate company. All rights reserved. 13
  • 15. The Majority of Data Users Need Isnt In The System We found, on average, that 45% of the data business people use resides outside of the enterprise BI environments. An astonishingly miniscule 2% of business decision-makers reported using solely enterprise BI applications. This is undoubtedly connected to 76% of business respondents indicating they continue to resort to spreadsheets and other homegrown BI applications to analyze BI data. Source: Forrester 45% 55% In enterprise systems Not in enterprise system 2014 SAP SE or an SAP affiliate company. All rights reserved. 14
  • 16. Enterprise Systems Are Too Slow 2014 SAP SE or an SAP affiliate company. All rights reserved. 15
  • 17. Enterprise BI: Too Little Data And Too Hard to Use 2014 SAP SE or an SAP affiliate company. All rights reserved. 16
  • 18. Business Users Do Not Fully Trust Enterprise Data 2014 SAP SE or an SAP affiliate company. All rights reserved. 17
  • 19. So Users Turn To Their Own Systems 40% are using an equal amount or more of homegrown applications 2014 SAP SE or an SAP affiliate company. All rights reserved. 18
  • 20. Basic Conflict BI programs have struggled to clearly define roles and responsibilities between IT and business users in a self-service BI delivery model. Few BI programs have been able to find a workable balance between business user empowerment and governance with self-service data discovery. Top-down BICC Bottom-up Self-service Trusted information Efficient reuse Too report-driven Flexibility Speed Experimentation 2014 SAP SE or an SAP affiliate company. All rights reserved. 19
  • 21. 20 Learning From Others
  • 22. (1) Scandinavian Consumer Manufacturing Co. 2014 SAP SE or an SAP affiliate company. All rights reserved. 21 2 1 The company deployed a first Global BI solution around 2000 together with the first SAP implementations 2000-2005 2005-2010 2011 No BI strategy No real BI strategy IT left to prioritize Multiple versions of the truth One truth Company Performance model Standard reporting One truth Anchored in finance Future vision Extend reporting to more users Redefine role More end user flexibility
  • 23. A Change in User Profiles and Patterns Over a period of 7 years the company saw several shifts in its BI user group The shifts seem to happen with shorter and shorter intervals 2014 SAP SE or an SAP affiliate company. All rights reserved. 22 2 2 System Expert Favored Excel as front end Could live with poor performance Primarily used data from SAP General analyst Wanted to use web reports as well Interested in data from several sources Demanded better performance Expecting BI self service Wants information on mobile devices Not scared of technology, uses the right tool for the job
  • 24. Time to Find Out What Was Really Happening With the help of external consultants the company ran a small three month project to determine current vs. desired Did the team really understand the users and their needs? Was the reporting in the central system a true picture of overall reporting activity? Did management have an accurate overview of reporting activities? How should the team involve management in prioritizing and setting strategic directions? Was the team perceived as a help or a bottleneck? Where could the team really make a difference? What were the new requirements in terms of speed, flexibility and simulation? I can recommend this exercise. I know a lot of departments who work with BI think they know their users, what theyre doing, and what theyre needs are but unless youve done a real investigation of this, I would challenge you that you will find stuff you didnt know existed. BI Manager, Scandinavian Manufacturing Company 2014 SAP SE or an SAP affiliate company. All rights reserved. 23
  • 25. Getting the Facts Straight 2014 SAP SE or an SAP affiliate company. All rights reserved. 24 2 4 The project was an eye opener for the management team. The main findings were: Tools More user-friendly tools Need a wider variety of tools Data Data is too hard to understand Need access to non ERP data in reporting Flexibility Need to be able to create own reports Standard reports have limited value Ownership Some had invested in own systems All preferred to be in a global system
  • 26. Acting On The Results BI Self-Service Approach More responsibility to end-users More user-friendly tools Visual discovery Training required Business and analytics skills Doing visualization is really cool but if you apply the wrong graphs to the data you will not get a very good result. Some of my employees have had to actually take a course in visualization, just to be able to challenge the business. BI Manager, Scandinavian Manufacturing Company 2014 SAP SE or an SAP affiliate company. All rights reserved. 25
  • 27. (2) European Consumer Goods Packaging Company Had Created The Perfect Giant of Enterprise BI Business Intelligenc