Embed Size (px)
Citation preview
The Omnipresence of Software
SOFTWARE IS EVERYWHERE…
… AND MODERN APPS ARE OPERATIONALLY UNPREDICTABLE…
Modern Apps are Rapidly Evolving & Increasingly Complex: Keeping the lights on is becoming more complicated than ever
… BUT AT THE HEART OF BUSINESSES
How do I Measure, Centralize & Set targets
for
Production, Logistics, Distribution, Sales & Mktg, Customer Support ?
Machine data is businesses’ backbone
MACHINES PRODUCE A LOT OF DATA
“User clicked on red button”“Page loaded in 350ms”…
“User logged in”“Phone went off”…“Server A is up”
“Database query took 356ms”…
IN REALITY, IT LOOKS MORE LIKE THIS
Logs contain software & business critical information
BUT THESE LOGS USUALLY REMAIN UNTAPPED RESOURCES
The new Era of Machine Data Analytics
MACHINE DATA IS EFFICIENT
Rich & detailed data
Low Tech resources
Real-Time Insights
Logs can shorten time between data collection & rich data consumption
Application Performance
1. Be the first to know 2. Understand what’s going on 3. Monitor to prevent repetition
QUICK NOTIFICATION OF PERFORMANCE ISSUE
• Why are Support & Social Networks getting flooded with customers complaints?
• What’s happening?
EASY ACCESS TO GRANULAR INFORMATION
• Why nobody understand what’s going on? We are losing revenue, brand luster, customer satisfaction declines, and we are not spending time on new features!
FULL BIG PICTURE VISIBILITY
• How is our service response time doing? Is it following the right trend?
• Are the main factors that impact its performance on the right track?
Business Insights
1. Drive bus. performance with tech metrics
2. Trace behavior across services 3. Share information
CORRELATION OF BUSINESS AND TECH METRICS
• What is the impact of our new feature release on revenue or other relevant business metrics such as CTR / page views…?
USER LEVEL MONITORING ACROSS SERVICES
• How do I make sure our trigger email – the foundation of our customers LTV – are indeed sent to our customers base?
• How do we trace users across several services?
SIMPLE ACCESS TO TECH INSIGHTS
• How can I shorten time to answer clients to improve satisfaction?
• How can Support Teams be mostly autonomous, without waiting for tech teams to answer my request?
