IBM Tealeaf 9.0.2 Release: What’s New and Key Updates

Overview of New Features and Capabilities

Released June 2015

• Business users get a user interface and experience that is more consistent across all of our customer engagement solutions

• Customer IT can install and maintain the entire Tealeaf stack on VMWare, reap benefits of virtualization and lower total cost of ownership

• Usability analysts can optimize design by viewing heatmaps and comparison analytics for native mobile applications

New Features and Capabilities User interface and experience

–Login Page–Search–Session List–Dashboards

Usability (cxOverstat)–Native application support–Enhanced render fidelity for snapshots– Improved overlay performance and reduced data storage–Enhanced accessibility overlays–Enhanced color contrast overlays

Mobility and Replay

Digital Analytics Integration

DOM Capture

Product Maturity

New UI - Login Page

New UI - Search

New UI - Session List

New UI - Dashboards

CxOverstat - Usability• Heat map, Comparison Analytics, Link Analytics, Form Analytics and

Color Contrast Analytics for native applications (Tap interactions)

CxOverstat - Usability• Enhanced render fidelity for snapshots (storing images & CSS, support RWD, etc)

• Improved overlay performance and reduced data storage • Add configuration setting that allows customers to define retention duration for Overstat event data

• Overstat hourly data default retention is 3 days• Overstat daily data default retention is 90 days

• Added configuration setting that defaults Overstat daily aggregation to daily through previous day.

CxOverstat - Usability Enhanced accessibility overlays

• Group accessibility violations so users can quickly identify the most frequently violated rule

Enhanced color contrast overlays • Preview proposed foreground or background color changes within the page

1) Text is flagged as having a color contrast violation

2) User adjusts the color within the color contrast analyzer tool

3) Adjustments with the darker and more visible grey font can be viewed in the page

Tealeaf 9.0.2 – Mobility & Replay

• Render of mobile applications that utilize multiple HTML webviews

• Support for advanced web applications that use the Google AngularJS.

• Support for single-page web applications or web sites

• Browser-based replay display applications built using WebSphere Portal

• Replay against mobile web applications that are built using Adaptive Delivery techniques

Tealeaf 9.0.2 – Mobility & Replay• Unresponsive gesture replay is recorded when a user makes a

gesture that triggers no application action

• Geolocation captures and reports on user's location at the start and end of an application session

Tealeaf 9.0.2 – Digital Analytics Integration

Digital Analytics Integration Usability enhancements to the integration of Tealeaf and

Digital Analytics Explore include streamlined workflow, and more user feedback and information messages.

Integrations to IBM products

Tealeaf 9.0.2 – DOM• DOM Capture can now be triggered by custom events

Example: Customer need to know when their app’s “not in stock” popup triggers

• Set DOM capture to occur when their ‘not in stock’ custom event fires

• Replay to analyze the DOM captures to understand and address

     ...     "domCapture": {         "enabled": true,        "options": {          "captureFrames": true,          "removeScript": true,        },              "triggers": [          {            "event": “NotInStockCustomEvent"          },     ...

IBM Tealeaf CX and IBM Tealeaf cxImpact

• Improvements to Tealeaf alerts allow users to set up alerts based on

• event and • dimension values.

• Tealeaf components can now be installed in a VMware virtual environment

• PCA & • Windows stack

Tealeaf 9.0.2 – Product Maturity

Tealeaf CX Capture

Tealeaf CX Datastore

IBM Tealeaf CX and IBM Tealeaf cxImpact• Globalization:

• Half-hour and quarter-hour offsets support

• translation of select Tealeaf administrative interfaces

• Increase performance of Data Collector by introducing a pre-aggregation agent for each data center

• Child pipeline are now created as processes and hence have the address space for a separate process available.

• Red Hat Enterprise Linux 7 support for PCA

Tealeaf 9.0.2 – Product Maturity

Thank you!

Join Us•IBM Customer Experience Analytics Demo: A New Way to Understand Your Customers. July 30, 8 am PT / 11 am ET. http://bit.ly/1MkMQXa•IBM Tealeaf Customer Experience Demo: Uncover Customer Struggles and See Why Someone Abandoned. July 30, 10 am PT / 1 pm ET. http://bit.ly/1VvztaE

Learn More•IBM Tealeaf Customer Experience on Cloud. http://www-03.ibm.com/software/products/en/customer-experience-analytics-cloud•IBM Customer Analytics. http://www.ibm.com/customer-analytics