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Analytics Tools & Tips Bristol Digital Analytics Meet-up

Analytics Tools to improve Customer Insight

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Page 1: Analytics Tools to improve Customer Insight

Analytics Tools & Tips

Bristol Digital Analytics Meet-up

Page 2: Analytics Tools to improve Customer Insight

6:00 Intro`s: who`s in the room (10mins)

6:10 Tools & Tips presentation (35mins)

6:45 Q & A / Drinks (30+mins)

Schedule

Page 3: Analytics Tools to improve Customer Insight

Pls answer… Name: Phil Pearce Occupation: Senior Web Analyst Years in Analytics: 1yr (Padawan) 2yrs (Knight) 3yrs+ (Jedi Master) Expectations: I want to learn about… Fun fact: I`m a twin

Who`s in the room?

750 GA

questions answered

Page 4: Analytics Tools to improve Customer Insight

Fun fact, I`m an Identical Twin...

”I successfully cloned myself to increase my productivity” ;)

Page 5: Analytics Tools to improve Customer Insight

AdWords Clients & implementations – lots!

Page 6: Analytics Tools to improve Customer Insight

1. GA top reports from last week

2. Yandex metrica - free mouse tracker & form tracker

3. Google Consumer surveys - free qualitative research tool

4. WordStream Grader - free PPC analyser & [n]/10 grade

5. Narrative science quill - free "data as a story report"

6. Sitebeam Nibbler - free 5 page SEO sanity check

7. Adwords tool for getting click refunds - free excel template

8. Google Tag Manager - free auto configs for Wordpress, Magento & Drupal.

9. GoogleSheets GA plugin - using comparison reports examples

10.GA realtime app - free iOS & Android app

11.GA Dashboard library templates - one click to enable

Agenda

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Tools examples

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5 page sanity check…

http://nibbler.silktide.com/en_US/reports/www.truedigital.co.uk

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http://thinkeyetracking.com/tag/sunsilk/

Heatmaps..

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Free session recording & heatmaps!

(1000 sessions per day)

FREE

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Worthy mention…

feng-gui.com

Page 12: Analytics Tools to improve Customer Insight

Try it yourself “feng-gui.com”

example…

Page 13: Analytics Tools to improve Customer Insight

Includes

“wasted spend

report”

PPC grader

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Try it yourself “Wordstream PPC grader”

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From last week

(Top 10 GA

reports)

• bit.ly/ga-report-list

• open in notpad - and replace GA account number

slideshare.net/phildpearce/top-10-google-analytics-tips-to-save-you-money

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Dashboard library

Search for “Small Business Owner” in dashboard library…

Page 17: Analytics Tools to improve Customer Insight

Dashboard library

Search for “Small Business Owner” in dashboard library…

Page 18: Analytics Tools to improve Customer Insight

Google Sheets – automatic reporting

(updates every hour)

http://bit.ly/ga-api-example

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GA real time on your phone…

New – iOS

tinyurl.com/ga-apple

Android

tinyurl.com/ga-android

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Click Fraud Tool – I built (using 3rd party call data & mathematics)

This equates to: • 39% of Spend

over 60 refunded • 3% over 18month

log duration.

Equates to: Download template here: Bit.ly/clickrefundtemplate

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Plugins for Wordpress

New GTM interface [auto-config file] https://www.dropbox.com/s/hk1qja1fdupzykk/WORDPRESS%20TEMPLATE%20-%20NEW%20interface.json?dl=0

Reminder: open the import files in notepad, then find & replace “yourdomain” and “yourdomain\\.com” with YOURDOMAIN before import.

FREE

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Session based: Dynamic values ->

Hit based: Dynamic values ->

<- Session based: Static goal values

Lead Scoring

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Note: currency not supported using this method :(

Abandon Revenue

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See... login: [email protected]

pw: philrulesgtm4

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Questions

Thankyou & Answers

Conversion

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Date for your Diary in 2weeks time...

Conversion

Page 28: Analytics Tools to improve Customer Insight

5. Google Tag Manager (implementation tricks)

1. Analytics Processes (REAN, LEAN, WAMM)

4. Audit Templates to save you time (SEO, PPC, Analytics, GTM)

2. Free tools (YandexMetrica, Quill, Google Surveys)

3. Dashboards And stuff learned at

MeasureCamp