V.HospitalityV.HospitalityV.Hospitality

Sourcing and Training the best international resources:

the case of the Leisure industry

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� V.Hospitality is a subsidiary of V.Ships,V.Ships,V.Ships,V.Ships, the largest ship management company in the world, based in Monaco.

◦ 1,000 vessels under management

◦ 26,000 sea-farers

◦ 1,600 shore-side staff

◦ 68 offices worldwide

◦ 35 recruitment offices

Our HeritageOur HeritageOur Heritage

We supply quality manpower and consulting services to the global hospitality industry

Our clients are hotels & resorts, cruise ships, and yachts

www.vhospitality.net

What we doWhat we doWhat we do

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A prestigious client listA prestigious client listA prestigious client list

ChallengesChallengesChallenges………

�Fast growing industry requires additional manpower: � launching of 25 cruise ships in 2009; � average ship’s size increased by 70% in the past 10 years.

�Increased regulatory environment makes recruitment complex.

�Increased pressure to remain competitive (Salaries are 2nd or 3rd

cost in operating a cruise vessel).

�Difficulty in sourcing qualified & trained staff in an environment where professionalization of the industry increases.

�Competition from other industries in acquiring staff:� More cross-industry hiring opportunities and habits.

Our responseOur responseOur response………

A global recruitment exposureA global recruitment exposureA global recruitment exposure

�Our recruitment activities are geographically very diverse as we recruit from more than 35 different countries for our clients who have an increased need to find qualified manpower from international markets.

� We have a diversified recruitment strategy which utilizes all recruitment tools such as on-line databases, specialized web-based mediums as well as local recruitment and processing centers.

Global recruitment exposureGlobal recruitment exposureGlobal recruitment exposure

�Global exposure allows us to assist our clients in securing the best talents in a world where sociological, geographical and ideological pressures change the way we recruit employees.

� Market changes from “local” to “one world” in terms of qualifications and competencies

� Economic and legislative pressures mean that cruise lines and hotels look for qualified employees in new markets, and need more expert support in hiring and processing

� Demographics predict a coming worker shortage as the baby boom retires

� For the first time, the next generation of skilled workers will neither be larger nor better educated than the previous one

� Fast evolving professionalism of the cruise industry means recruitment criterias are changing

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Recruitment methods are Recruitment methods are Recruitment methods are

changingchangingchanging………

•85% of companies experience recruitment problems

•70% of companies appoint people who need to be trained

•78% of people looking for their next career move use the internet.

•70% of the working population seek work online.

•World Advertising Research Centre states "Online Recruitment isgrowing by 30% year on year".

New trends in recruitmentNew trends in recruitmentNew trends in recruitment

Candidate search:Candidate search:Candidate search:Candidate search:

• Dot jobs internet domains

• Social networking (facebook, linkedin, viadeo)

• Online people databases as management tools

Interviews:Interviews:Interviews:Interviews:

• Use of skype or video conferencing as recruitment tools• Interviews on Secondlife.com

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Why use new tools?Why use new tools?Why use new tools?

•Increased need for efficiency and cost-effectiveness in recruitment activities

• Recruitment is now about candidate relationship management

•The candidates market is becoming more international, hence requiring adapted recruitment capabilities to reach out to every valuable market

• Recruitment teams for one single organization tend towards an increased delocalization

• It is a “war for talent” and now the most advanced guerilla fighters use the latest weapons

The role of trainingThe role of trainingThe role of training

�V.Hospitality also specializes in Training and Consulting Services in the field of financial management, hotel operations, fleet operation, and human resources management.

�In times of economic uncertainties, our clients utilize training to develop the skills of their workforce, retain the best talents as well as re-enforce their brand identity.

�To motivate and retain talent

�To reinforce the awareness of the brand

�Enable employees to work according to the Company standards/procedures

� To improve work efficiency and methods

� Improve management skills

� Ensure compliance with regulatory environment (legal, HACCP, etc)

Objectives of trainingObjectives of trainingObjectives of training

• We need to learn how to lead, recognize and engage our workforcenow in order to retain the appropriate talent. Organizations that are able to maximize the performance of every generation of employees will have a competitive advantage in winning the war for talent

• Most companies start to redirect their recruiting efforts to include non-traditional groups and methods; Find new “groups” of new-hires, search for new staffing sources

• We need to facilitate the co-existence of a multi-generational work force. Retaining current employees is critical to success

The bottom lineThe bottom lineThe bottom line

Questions ?

Smile… your new job is waiting. www.vhospitality.net