CAREER ENHANCEMENT WORKSHOP

Rosa MartinezApril 5, 2012

Workshop outcomes

Examine how personal values, beliefs, attitudes & perceptions influence interpersonal communication

Analyse effective core interpersonal qualities & physician’s communication skills

Tasks

Say what you believe about yourself, others, the world, success, money & relationships

Describe one recent experience that has deepened your awareness of other cultures

Imagine you are a member of the opposite sex. What would your body feel like? How would you interact differently with those around you? How do others might behave differently?

Describe briefly how your family background influences the way in which you relate to others

If you are a spiritual person, in what ways is this relationship supportive to you or limiting to you?

If you do not have a spiritual practice, how do you imagine you will feel working with a client who has a strong faith background?

How do you react when there is too much stress in your life? How do you successfully reduce the effects of stress in your life?

Imagine you are working with a person who is concerned about moving away from his/her family. How would you respond if your client is a Middle Eastern woman of 22? What about if he is a man of 30?

Importance of Self-Understanding

Our self-concept is influenced by: Culture, race & ethnicity Gender Sexual orientation Family of origin Spirituality Values Stress & demand

Communication Process

Feedback

SenderEncod

eMessag

eDecod

eReceive

r

Noise

Case Study

John is a middle age has been experiencingpain in his left foot which becomes acute everytime he plays soccer or goes jogging When asked why he doesn’t go to a doctor he replies: “Doctors here don’t know anything aboutyou. They only prescribe you pain killers and askyou for tests. Chinese doctors are far better.”

Knowing who you are will allow you

to differentiate what is true for you & what is true for your clients

to learn more about your uniqueness to become aware of your own beliefs &

values to communicate effectively with others to understand others from their own

perspective

Interpersonal & Communication Skills

Accreditation Council for Graduate Medical Education:

• effective information exchange and teaming with patients, their families and professional associates

• effective listening skills with non-verbal and verbal communication; working as both a team member and at times as a lead

Core interpersonal qualities

Warmth(kind &

accepting) Empathy

(see the world from the perspective of

others)

Respect(unconditional acceptance) Genuine

ness(sincere,

authentic)

Core Interpersonal

qualities

How to communicate with patients

listening effectively eliciting information using effective

questioning skills providing information using effective

explanatory skills counseling and educating patients making informed decisions based on

patient information & preference

Task 2.

Watch the video excerpt and identify ways of:

Establishing rapport Listening attentively Explaining procedures Counselling & educating Making informed decisions

BARRIERS IN LISTENING

think faster than a speaker jump to conclusions lose patience/interest overreact & respond emotionally Interrupt use absolutes: ‘It will never work’ set limits: ‘We tried it that way once’

Barriers to patient-physician communication

Travaline J et al. J Am Osteopath Assoc 2005;105:13-18

How to be a better listener

Be patient for the entire message Listen for ideas, not just facts Verify: So, you’re saying that…; If I

understand correctly, you said…. Question: What do you mean when you

say… Acknowledge: Hmmm, oh right Encourage: Tell me more; Would you like to

talk about it? Silence: nod your head, smile

Communications traps to avoid

Travaline J et al. J Am Osteopath Assoc 2005;105:13-18

References

MOC Competencies and Criteria (1999). In American Board of Medical Specialties. Retrieved April 5, 2012, from http://www.abms.org/maintenance_of_certification/MOC_competencies.aspx

Travaline, J., Ruchinskas, R., & D'Alonzo Jr, G. (2005, February 11). Patient-Physician Communication: Why and How. The Journal of the American Osteopathic Association, 105 (1), 13-18. Retrieved April 5, 2012, from http://www.jaoa.org/content/105/1/13.full

Watling, C., & Brown, J. (2007, November 27). Education Research: Communication skills for neurology residents. Neurology, 69(22). Retrieved April 5, 2012, from http://www.neurology.org/content/69/22/E20.full