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WOMEN ENTERPRISE COACHING PROGRAMME
Ndlovu & Co
Holding (Pty) Ltd
ncH
ICE BREAKERSICE BREAKERSICE BREAKERSICE BREAKERSICE BREAKERS
AGENDA
WORKSHOP 1
•ORIENTATION & STRATEGIC SESSIONS REVIEW •OPERATIONS PLAN
- Activity•BUSINESS PLANNING
- Expert Speakers- Individual & Group ActivitIES
•QUALITY MANAGEMENT SYSTEMS- Activity
•Wrap Up
ORIENTATION & STRATEGIC SESSIONS REVIEW
PROGRAMME EXPECTATIONS
LEARN
FROM
EACH
OTHER
RELATIO
NSHIP
WITH
SEDA
HELP ON EXPORT
BUSINES
S GUIDAN
CETAKE YOUR BUSINESS TO THE NEXT LEVEL
INNOVATION
CUSTOMER & STAFF RETENTION
NETWORK
Know how to grow the business
IMPROVE
MANAGERIAL SKILLS
PERSONAL & BUSINESS MENTORS
FUNDING/GRANTSKILLS &
KNOWLEDGE
ACCESS TO RESOURCES
PERSONAL GROWTH
NETWORK
FEASIBILITY STUDIES
SETA
INFO
TENDERI
NG KNOWLE
DGE
GET BIG BUSINESS TO RESPECT SMALL BUSINESS
PERSONAL DEVELOPMENT & GROWTH
PROGRAMME OBJECTIVES
BETTER
MANAGEMENT
OF RESOURCES
GROW THE BUSINESS
EXPORTINSPIRAT
IONTENDERS GET
MOTIVATION
TAKE YOUR BUSINESS TO THE NEXT LEVEL
GET ASSISTANCE
Meet key experts & market leaders
CONFID
ENCE
JOB OPPORTUNITIES
BUSINESS SUSTAINABILITY
IMPROVE
MANAGERIAL SKILLSSUSTAINABLE
GROWTH
OPPORTUNITIES
BE DIFFERENT
GLOBAL
NETWORK
WORK ON OUR BUSINESS NOT IN ITTIME
MANAGEMENT
Ice breaking techniques
OPERATIONSPLAN
OPERATIONS PLANNING
All operations are input–transformation–output processes
TransformedResources
Input Resources:
TransformingResources
The Transformatio
n Process
Customers
OPERATIONS PLANNINGOPERATIONS IN DIFFERENT ORGANISATIONS - EXAMPLESAutomobile assembly factory – Operations managementuses machines to efficiently assemble products that satisfycurrent customer demandsPhysician (general practitioner) – Operations managementuses knowledge to effectively diagnose conditions in order totreat real and perceived patient concernsManagement consultant – Operations management usespeople to effectively create the services that will addresscurrent and potential client needsDisaster relief charity – Operations management uses ourand our partners’ resources to speedily provide the suppliesand services that relieve community s
OPERATIONS PLANNINGBREAKEVEN POINT• The point at which unit sales equal operating costs•Determines how many units of the product must be sold to break even, to cover the cost of production
•Breakeven point = 150 units sold
OPERATIONS PLANNINGKEY SUCCESS FACTORSHow the company creates value for the stakeholders of the business•Sourcing materials: Inexpensive? Inconvenience?•Technological Innovations: Integrated Systems (Distribution, Manufacturing)?• Geographical location: Proximity to customers, competitors, suppliers, labour supply may be the critical variables.•Access to skilled and/or inexpensive employees: Experienced? Educated? Trainable?•Pricing Strategy: Effective? Adjustable? Price Leader? Lower prices? Profitable Margins?
ACTIVITY 1: CASE STUDY
AS A GROUP:•Read Case Study•Develop Solutions•Present to class, ID lessons learned for your organisation•Create an Action Plan
BUSINESSPLANNING
BUSINESS PLAN
COMPETI
TIVE
LANDSC
APEKEY SUCCESS FACTORS
DETAILE
D GUIDESALES TOOL
BUSINESS CONCEPT
MAP OF BUSINESS
FUNDING TOOL
BUSINESS PLANNINGOVERVIEW• Whole Organisation based & A living and dynamic process•Can be for a year, two or 5•Timing & Scope - Carried once or twice BENEFITS•Defines/confirms the purpose of an organisation•Communicates goals and objectives to the organisation’s constituents•Provides a base from which progress can be measured and establishes a mechanism for informed change when needed• Ensures effective use of the organisation’s resources by focusing on key priorities
NERASHA SINGH(SPEAKER | PRESENTER)
INDIVIDUAL & GROUP ACTIVITY
ACTIVITY 2: BUSINESS PLAN
INDIVIDUALLY:•Analyse current business plan•Identify S&WAS A GROUP:•Discuss findings with Group
QUALITY MANAGEMEN
T SYSTEM
QUALITY MANAGEMENT SYSTEM (QMS)DEFINITION A Quality Management System is “The organizational structure, processes, procedures and resources needed to implement, maintain and continually improve the management of quality.” RATIONAL•Since real production processes are always affected by disturbances in both inputs and outputs, many companies implement some form of QMS •Keeping quality under control is relevant to both increasing customer satisfaction and reducing processing waste.
QUALITY MANAGEMENT SYSTEM (QMS)BENEFITS
• Marketing advantage: more business & customer satisfaction•Improved performance from suppliers•Improved efficiency and profitability•Improved control of quality, time, materials/stock, processes, and demonstrations of staff competence•Fewer reject rates, samples re-analysis, rework & warranty costs•Documented system provides useful reference & Improved records in case of litigation
INDIVIDUAL & GROUP ACTIVITY
ACTIVITY 3: MY QMS STATE
INDIVIDUALLY:•Take time to Fill QMS Questionnaire – Do you comply?
AS A GROUP:•Discuss questionnaire with Group•Select Priorities•Create an Action Plan
ACTIVITY 2: RICH PICTURE ACTIVITY
•form groups representing each aspect of P.E.S.T.E.L•Each Group must define & identify Opportunities and threats within the environment its working on•P.E.S.T.E.L Discussion must be in the SMMEs context.
ACTION PLANNING
ACTION PLANNING
Operations Management:__________________________________________________________________________________________________________________________________________________ _________________________________________________________________________Business Planning:__________________________________________________________________________________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ Quality Management System:__________________________________________________________________________________________________________________________________________________ _________________________________________________________________________
Q & A? ??
? ? ???
THANK YOU!