Welcome to the August Edition

of Paeds BizHow to improve your

Paediatric Private Practice

An Introduction to Cathy LoveOccupational Therapist, Coach, Author and Speaker

For first time readers a quick intro, I am Cathy Love and I am the founding director of Nacre Consulting and I work with parents and disability service providers to achieve brilliant outcomes for children with special needs. I provide a range of services:

- Private practice coaching to business owners

- Family Service Coaching for parents to help them manage their child’s team and services

- Clinical supervision to individuals and allied health professional teams

- Service delivery consultation to disability service providers

More to be read about all that over on my website www.nacre.com.au

Each month I write up news, useful information and pearls of wisdom for those working with children and families in the disability sector. Given that it is a rapidly changing landscape and one that is increasingly privatised there is typically lots of news to be shared.

“Paeds Biz” is a dedicated online easy to read FREE magazine for Australian allied health professionals working with children and families.

This months topics include:(Click through to an article below)

Innovative Products & Services – What’s hot in 2016

What are your competitors not doing that families and schools really need

How to survey customers without being a pest

Issuu

Becoming Chief, How to lead your child’s special needs tribe

Time to shake up your report writing formats

Paeds Biz Success Program

Innovative Products & Services – What’s hot in 2016

Electronic QuestionnairesJot Form has hundreds of customisable forms you can use or adapt, alternatively you can build your own.

EspyconnectThis website enables clients to search for providers, they can compare providers and contact the providers they select directly.

CalendlyThis awesome app sits alongside your calendar and lets people make their own bookings with you.

Pokémon Go Interestingly businesses globally are experimenting with ways to bring Pokémon and their gatherers into their business locations.

Click here to view the full article

Website Management For my new website I had the WordPress operations sorted within a couple of hours’ worth of immersion. I can now do virtually everything I need.

YammerA colleague best described it as Facebook for business. A cloud based social network meets work platform where teams can communicate, share tasks and projects and get things done.

What are your competitors not doing that families and schools really needIf you can answer this question then you are truly innovative.Entrepreneurs are always thinking about the problems people haveand the ways they can solve them. The trick is to identify gaps inthe market or even developing products and services that peopledon’t even know they need yet.

The following ideas are a hybrid collection of ideas and realprograms. Please take the list and run wild with it.

Student screening programs

Video supports

Downloadable social stories

Ebooks

Click here to view the full article

What are your next innovative service

delivery steps?

How to survey customers without being a pest

Click here to view the full article

“It’s not the survey that has customers annoyed, it’s the way the survey is

conducted.”

Businesses understand it’s vital to know what their customer’s thoughts andfeelings are about their products and services. Surveys are both time andcost effective to gathering that information but unfortunately, poorlyconducted surveys are common and can have once happy customers quicklychanging their minds about a business.

Be SMART when seeking to survey your customers;

Specific - What do you want to know and why? Keep your questions shortand to the point.

Measurable - Record and track the feedback so you can identify areaswhere your business could improve.

Achievable - Make sure you have the staff with the expertise to do itproperly - a poorly executed survey annoys customers

Reliable - Choose the platform/s that work best for your customers i.e.:phone, email, flyer, face to face or text messages

Timely - Seek the customers’ permission and preferred time of day andfrequency. Don’t assume.

This e-mag is hosted by a platform called Issuu. I only discovered that this was a thing last year and have since enjoyed a variety of reads.

The writing, editing, page design and magazine layout are all done in separate programs outside Issuu. When it is all finalised it gets dropped into Issuu, we then share the link with you via Mailchimp.

I would love you to follow me on Issuu. Here’s how you do it.

Clicking ‘Follow Publisher’ below the publication you are reading

Click here to view the full article

Issuu

OR By clicking the green “Follow” button on our profile page. Once that is done, you’ll see all new uploads and stack additions from Cathy Love in your Feed.

As a parent of a child with special needs there is always a lot going on.Parents may feel overwhelmed by child development experts, therapy,appointments and complex systems. This leaves parents tired, overwhelmedand feeling guilty that they should be able to do it all for their child.

Becoming Chief is book written for parents and service providers. It iswritten to help parents find their way, gather their support tribe, set goalsand manage their child’s team and program. All the tough topics arecovered, wonderful real life stories told and mountains of parent wisdomshared. It is easy to read, practical and energising.

Becoming Chief is written by Cathy Love, Occupational Therapist, Coach,Speaker and Author. She writes to her passion of helping parents feelstrong, informed and organised so that they can powerfully advocate fortheir child.

Her book has been reviewed by Source Kids Magazine, Amaze, USA’sAutism Parenting Magazine and other publications.

Click here to view the full article

Available now from the website

E-book available to purchase here

Report writing is a powerful marketing tool. For years Ihave been campaigning to write fewer and fewer reports.Written reports, letters and session notes represent youand your business long after they’re written in. It is time toreview your formats, get bold, innovative and stand out inthe market place? Here are some tips:

Embrace family centred practice

Highlight the child’s strengths and talents

Use and define jargon

Help clients get your report circulated

Write succinctly

Insert pictures

Tech inspired

Click here to view the full article

Time to shake up your report writing formats

How will you review your reporting formats?

Which tips will you explore or implement?

When will these changes be completed?

Join our twenty week program (Starts in September 2016)

Interactive webinars

One to one coaching

Group discussions

Resources

Templates

The Five common mistakes that Paeds Biz owners make:

1. No formal plan and advisory team

2. Struggle to recruit, retain and release staff

3. No policies and procedures documented or used

4. Lack of unique products and services

5. Haphazard marketing and partnerships

Click here to view the full article

It’s time to assertively manage and confidently lead a greatteam that will be known for delivering incredible services tochildren with special needs

Contact Cathy today: cathy@nacre.com.au or 0448 316 319

Book a FREE 30 minute chat with Cathy today

PRIVATE PRACTICE COACHINGHow could a private practice coach help you?Need a hand with policies and procedures?Where is your business plan up to?

Cathy Love is a specialist business coach who helps paediatric private practitioners run powerful and profitable businesses.As a private practice pioneer in the 1990’s, Cathy started, sustained and sold a successful Melbourne business. She understands the lurking fear of failure, the stress of being an under-skilled manager and never having enough time to do anything well. She gets the loneliness, the worry and the frustration of being chronically over worked and under recognised.

Through her coaching programs, her clients gain skills and confidence to develop business plans, policies and procedure manuals, manage and lead people, develop innovate products, understand profit, market their services and install strong processes. They get their management mojo kicked into gear.

Cathy passionately coaches and mentors her global clientele. The process is respectful, practical and focused, discussions and solutions are specifically tailored to what you and your business needs are, then and there. Her clients are left feeling energised and significantly more confident in their ability to assertively manage their businesses. Her knowledge of the business of allied health and the changing disability landscape is unique and highly sought after.

Cathy’s specialist private practice coaching sessions are delivered via Skype, teleconferencing and face to face, when logistics permit.

cathy@nacre.com.au 0448 316 319

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PAEDS BIZ AUGUST EDITION