Welcome to the June Edition of

Paeds BizHow to improve your

Paediatric Private Practice

An Introduction to Cathy LoveOccupational Therapist, Coach, Author and Speaker

For first time readers a quick intro, I am Cathy Love and I am the founding director of Nacre Consulting and I work with parents and disability service providers to achieve brilliant outcomes for children with special needs. I provide a range of services:

- Private practice coaching to business owners

- Family Service Coaching for parents to help them manage their child’s team and services

- Clinical supervision to individuals and allied health professional teams

- Service delivery consultation to disability service providers

More to be read about all that over on my website www.nacre.com.au

Each month I write up news, useful information and pearls of wisdom for those working with children and families in the disability sector. Given that it is a rapidly changing landscape and one that is increasingly privatised there is typically lots of news to be shared.

“Paeds Biz” is a dedicated online easy to read FREE magazine for Australian allied health professionals working with children and families.

This months topics include:(Click through to an article below)

Paeds Biz Forum – 25th June 2016

7 Behaviours for High Performance

How to write and use Job Descriptions in your Private Practice

Bookshelf

Performance Management

Why a smile really does say it all

Paeds Biz Forum25th June 2016

A day of inspiration, networking and business know how for Paediatric Private Practitioners.

Join us for a fast paced day of digital marketing, customer service excellence, workplace safety, business management and growth and top legal tips.

Click here to view the full article

REGISTER TODAY

DetailsOaks on Market60 Market St Melbourne 30009.00am to 4.30pm

InvestmentEarly Bird Registration is $390.00until COB Friday 10th June 2016

Full Registration $450.00 then applies

7 Behaviours for High PerformanceLeaders who have lasting success in achieving high performance tend to share these seven behaviours:

Sell your Vision and set clear goals that get results

Trust and respect your people

Recognise and reward people’s efforts with incentives

Give regular feedback to improve performance

Provide the support and development people need to perform well

Be self-aware, authentic, lead by example and live the values you expect others to exhibit

Take the blame for mistakes and share the credit for achievement

Click here to view the full article

Guest Writers John Dawson and Carmel McDonald are

the co-owners of Dawson McDonald

Consulting

How to write and use Job Descriptions in your Private PracticeWhy JD’s are a must have for all private practice owners who employ or contract clinical and admin staff:

They help get you as the business owner, clear on the exact tasks your clinical and admin staff (contractors included) need to do

A well written JD brings you the private practice owner and your staff clarity

A succinct JD, paired with a clear person specification will help you recruit the best people.

A JD provides the foundation for your performance management policy and procedures

A JD provides the basis for measuring job performance and pay review

Click here to view the full article

“To bring it all down to one sentence, a JD will help you get the right person,

doing the right thing in the right wayat the right time”

“Don’t Sweat the Small Stuff...and it’s all small stuff”

Author: Richard Carlson

“Source Kids Magazine”

Editor: Emma Price

“The Tao of Coaching”

Author: Max Landsberg

Click here to view the full article

Bookshelf

Performance management done well clearly demonstrates a link between what an individual does on a daily basis and the objectives of the business

Your people are your greatest resources and performance management is how you manage them and each other’s expectations

The benefits of getting performance management right include: increased productivity and alignment of goals to overall business objectives

By having clear goals and objectives, it’s very clear whether your employees are or are not meeting the expectations of the position

If you don’t have a clear performance management process in place it will reduce the productivity of your employees and the business

Click here to view the full article

Performance Management

Guest Writer Kerrie Canning is a Human Resources and Organisational

Development professional at HR Advice Online

Do yourself and your customers a favour and smile when you are on the telephone. Why you may ask?

Did you know; when we have to stop what we are doing to take a phone call, that little voice in our head that says “Argh, go away I’m too busy” can be communicated to the caller? It sure can.

Telephone Commutation Truths 85% of the message you give others about how you feel and what your attitude is, comes from your Tone of Voice

15% comes from your words

It’s not what you say, but how you say it that will determine if your customers like and trust you

Click here to view the full article

Why a smile really does say it all

Guest Writer Cate Schreck is the Co-Founder and Service Excellence

Coach at Lightbulb Training Solutions

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PAEDS BIZ JUNE EDITION