Wash D.C. Final

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Océ Everyday

Jeff Cleary – Branch Manager National Accounts

Washington D.C.

Document Printing Systems

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Differentiation and Headlines

Common Struggles: Rising costs of doing business Urgent look at strict 2009 budgets Accelerated appetite to investigate the page cost of supplies and service and/or downsize prolific fleets of

printers. $$$$ Visibility, branding and sustainability are important

What’s growing or impacting printing business and buying team decisions? Cost recovery and asset consolidation. Targeted print. Transpromo (more than 36% of transaction statements/invoices now carry

promotional messages) >> 50% OD Book Publishing Market shifts (color, security, consolidation) offer opportunity A better technology, a green line of products WF moving into the front office Delivering on a job appropriate color promise We have to make a difference to take business beyond the ordinary.

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Operations

Manufacturer Innovator Distributor

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Supporting many document environments

Wide Format Transaction/EDP Office Print Room

Global Presence

Support Services

Business Services

Sustainability Security

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Transaction EDP Printing

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The Impact of Wide Format Documents

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MFP’s and In-House Print Shops

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Changing MFP Rational

First generation rational Equipment redundancy and floor space

Second generation rational Cost Control

Now Globalization Compliance Enterprise clock speed Security Color Sustainability

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Change management approach

When changing your printing strategy, end-users will have to change their behaviour as well

To successfully change end-user behaviour you need to get the buy-in from these end-users

To get the buy-in from end-users it should be obvious to them in what way they will benefit from the new situation

To determine their benefits in a new situation you will need to understand the end-users workflow, their daily annoyances and their document related requirements

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Getting them there

“If I had asked them what they wanted they would have said faster horses.”

- Henry Ford

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Client Challenge Multiple Work Groups, Critical output Secure Access, secure print Multiple Suppliers for copiers, scanners, plotters,

faxes and desktop printers Enable applications amid multiple users Changing Business Process to network-enabled No disruption, 24/7/365 print demands Impact $20M cost recovery goal

Océ Solution Assess 5 geographic areas for baseline

cost and applications in CFSP environments Understand Existing Baseline Costs, Projected Cost

Recovery and phased consolidation project Phase 1 – Balance CFSP volume Phase 2 – Redirect general printer volume Phase 3 – Printer Elimination project Validate Cost Recovery and continuous improvement

Ph

as

e 1

Ph

as

e 1

Cost ControlCost Control Fleet ManagementFleet Management Standard ConfigurationStandard Configuration Network ImplementationNetwork Implementation

Transport and deliver documents on-demand more efficiently and cost effectively through Océ’s methodologyIdentify Costs - Redirect Prints - Reduce Assets

Migrate Volumes forOptimum Utilization –

Professional Office Program Analysis

Redefine, integrate single function fleets identifying common practices for MFPs

Digital by DesignDigital by Design

Ph

as

e 3

Ph

as

e 3 Complete integration defining required secure printing, print shop volumes and scan-to document management applications

Retain, Redeploy, Replace to achieve affordable printer specific platform

Replace CSC-owned MFSP with balanced printer deployment and appropriate secure access

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as

e 2

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as

e 2

Inter/Intranet Access Retain, Redeploy, Replace to achieve

affordable multifunction device platform

Server integration for PAU, web-submission, intelligent routing, PDF/Scan projects

Expand integration redirecting general printer volume to lower cost print pantries

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The Office Assessment process

Océ Assessment

Duration of an Office Assessment: approx. 1-2 Months

Preparation

Appoint Project ManagersOcé & customer

Kick-off meeting IT-, Operational Management and workers council

Prepare end-user survey

Evaluate Tooling and Team Processes

Data Collection

Deploy tools/teamscollect print data during 30 days

End-user surveycollect end-user information during 10 working days

Interviews End-users, IT, Operational Management

Device mapping

Analysis

Remove tools/teams

Analyse data costs,worklfow and requirements of all stakeholders

Create Assessment Report

Presentation of the results

Professional Printroom Program

Professional Office Program

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COLOR MOMENTUM

43%

4%

46%

7%

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0200,000400,000600,000800,000

1,000,000

1,200,0001,400,0001,600,0001,800,0002,000,000

2005 2006 2007 2008 2009 2010

Pla

ce

me

nts

Monochrome Color

U.S. Copier Market Placement Forecast 2005-2010 - Total

Yr/Yr GROWTH

1.9% -0.2% -2.5%

-2.3%CAGR

22.4%

- 7.9%

-4.5% -6.0%

B&W Segments 1 to 6

CapV Infotrends 2006

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Color MFPs in the Office Expanding (K)

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97

30

136

35

183

38

230

41

273

44

320

0

50

100

150

200

250

300

350

2004 2005 2006 2007 2008 2009

Graphics Color

Office Color

2004-09 CAGR

Color 13.2%

Office 27.0%

U.S. Hardcopy Industry Update And Outlook 2007

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The Great Unknown

“The bottom line is that you can't really predict very accurately what the cost per page will be on a specific printer on any given page. The most accurate measurement is an analysis once a job has already been printed. Our typical color laser printer customers average about 14 cents per page. This does not include cost of paper”.

Source: PrinterShowcase.com

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Great potential for cost savings

•43% of office users get their color from Ink jet printers

•In one year the world’s ink jet printers will guzzle more than $21 billion worth of ink.

“At $22 per quarter-ounce, a Hewlett-Packard color ink-jet cartridge is more expensive, by weight, than imported Russian caviar.”Tom Spring, PCWorld.com

43%

4%

46%

7%

Ink Jet Printer

Ink Jet MFP

Laser Jet

Laser MFP

Source, Lyra customer survey 2006

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Another Color Myth

If we put these devices out where everyone can get to them my color print costs will go through the roof.

Source: Typical uninformed customer

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Metrics show Océ color:

Lowers your printing costs

Obtain the most value from your investments

Track and control color usage

Improve your workflow and productivity

Enhance efficiency

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Job appropriate color product line

VP5000

VS7650

CPS900CS650

cm2510

Continuous run/transactional print centerOffice workgroups CRD & print cnters

Higher volume output; more critical color control

cm4010

cm4521cm5520

cm6520 cm2522cm3522

VS9000

VS9000HS / CS10000

JS 1100/2200

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Applying product technologies

Architecting affordable output and scanning solutions to push boundaries

Change to the discussion to pages across the entire print environment

Reducing costs and increasing productivity in the office

Choosing from a comprehensive office range with a choice of technology for production

Baseline transition and process improvement for products

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CRD production

print

Large workgroups & departments

Desktop small office Workgroup Floor Workgroups

Comprehensive range of B&W products

fx208120ppm

sx148114ppm

fx300030ppm

im922092ppm

Océ Document Printing Systems provides mono or color

document output solutions from the desktop to production print

Increasing size of workgroup served / Increasing page volume

im553055ppm

im3512im4512

35 & 45ppm

im2330im2830im3530im4530

23/28/35/45 ppm

VP1055, VP1065VP1075

55, 62, 72ppm

VP2062VP2075

62 & 72ppm

VP209085ppm

VP210091ppm

VP2110105ppm

VP6250250ppm

VP31x552 & 62ppm

im6020 60ppm

im7520 75ppm

im8530 85ppm

im6030 60ppm

im7230 72ppm

VP1105105ppm

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VP6000

VS9000

VP3110

VS8000

VP5000VS7000 VS9000HS / CS10000

CS550 / CS650

Production product line

JS 1100/2200

Applying TechnologiesApplying Technologies

From Present State to Future State

Applying TechnologiesApplying Technologies

From Present State to Future State

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What’s Hot in all Technology Formats?

Getting it right and providing an affordable difference Color Security Choice of Copy Press and Xerographic solutions

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Color Beyond the Ordinary

Standard high speed network color scanning facilitates smooth communication in a variety of formats including compact PDF

Up to 1,000 account codes provide the ability to monitor and limit color usage

Optional fax features include PC faxing and fax forwarding to email

Offer solutions for a corporate color strategy for print environments

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IT/IS can monitor and control color printing:

Network/IT managers can set up the drivers to lock out color printing. They can set the default to B/W only on the network drivers and install locally to those who require color printing.

Access to features and functions can be set and limited on various levels by administrators.Individual users can be allowed to print or copy in monochrome only but have the use of color scanning.The same can be applied to departmentsDevices can be set to allow B/W copying and a password is only required for colorFully customizable levels of access can be created by individual, group, or department

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Document Security – Privatizing Information

Common Criteria Certification

Secure Document Access and Storage PIN code access to print

Secure Network Connectivity Integrated IP Network Filter

Secure Management Controller access via secure connection

Secure Document Access User Account Specific Access

Secure Document Storage E-shredding DOD Directives Compliance

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The World’s most Productive Duplex Printer Technology

A Choice of Technologies

Océ VarioPrint 6000 Series

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Gemini Technology

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Managing Document Workflow

Device & Output Management

Solutions

PrintingSolutions

Document Distribution & Document Mgmt

Solution Set

Document Capture & Archive Solutions

Network Device Mgmt

Device usage control

Usage/cost mgmt & tracking

B/W & Color output

PCL, PS data streams

Support for other OS [Linux, Unix]

Mainframe printing iSeries, z/OS

Forms & variable data printing

OCR Fax Server

Integration Intelligent

routing, print or scan

Integration Path to EDMS

Scan Functions Desktop

Document Mgmt Utility

Print or scan to local MFP, HDD, USB or Digital File Cabinets

Document repository with indexing and search

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Océ PRISMA is a family of modular document workflow software –

designed to increase the efficiency and speed of workflows across your

enterprise.

Easily integrates with existing systems and work processes across a

full range of printing environments.

Océ PRISMA

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Océ PRISMA: The Experts Agree

“Everyone in this segment of the business contends that they have the best workflow solution, but we like Océ’s PRISMA software suite“

“The Océ PRISMA product line-up is comprehensive and powerful”

“PRISMA is one of the more customer-oriented approaches we’ve seen” and is “clearly focused on the customer’s business”

“Only one solution provided the right combination to be a serious contender. That solution is PRISMA from Océ.”

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Customer Scenario 1 – City of Houston

1. IT Director had been charged with implementing MS SharePoint for the City. Have over 4,000 users who are using in order to collaborate on various projects.

2. City employees have been adding electronic documents from various sources for collaboration within the MS SharePoint repository. Have to wait until city employee inputs information into MS SharePoint to become available.

3. Looking to incorporate scanning into their workflow to start eliminating paper documents.

4. IT Director was looking for a very simple solution due to varying skill levels of end users.

5. IT Director had no way of incorporating their paper based documents into MS SharePoint and had never considered this as a possibility.

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Solution – eCopy Connector for MS SharePoint

Scan paper documents at the MFP

Preview documents before sending

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Solution – eCopy Connector for MS SharePoint

Navigate SharePoint

Index the document

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Benefits – City of Houston

Increase in operational efficiency Capture / track / manage paper documents within SharePoint Leverage information in locked in paper documents

Low Cost of Ownership No software installed on the SharePoint Server Minimal administration as information is retrieved from SharePoint in real time;

including securities and rights access Intuitive, little to no training needed due to familiar and consistent user interface Leverage both MFP and SharePoint investment

Index Documents from an eCopy-enabled device with little to no typing Supports multiple content types Express configuration with eCopy defined defaults

Improve workgroup collaboration Real time access to sites, sub-sites, lists, and libraries Immediate access to documents stored into SharePoint®

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Customer Scenario 2 – Highland Capital

Highland Capital is an industry leader specializing in investment strategies. Currently they utilize Rightfax and Hummingbird to manage information and

facilitate communication. In order to get paper documents into Rightfax

Currently use MFPs to scan into Rightfax Have to go thru numerous steps which are difficult and cumbersome for

end users Want to have easier method of searching existing LDAP directory

In order to get paper documents into the Hummingbird repository Scan to Email Detach document and save to desktop Add indexing information to documents Upload into Hummingbird Customer knew of no other way to get paper documents into the

repository

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Solution – eCopy Connector for Rightfax

Scan paper documents at the MFP

Search LDAP Directory while typing and automatically append recipient information

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Solution – eCopy Connector for Hummingbird

Select the Document Profile Type and Form

Real-time indexing with validation from the Hummingbird Server

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Benefits – Highland Capital

Low Cost of Ownership Minimal administration due to real time integration Intuitive, little to no training needed Leverage investment of Hummingbird and Rightfax Improve efficiency of managing information Users can integrate paper documents the same way they do at their desks

Index Documents from an eCopy-enabled device with little to no typing Supports Hummingbird profiling and look ups Automatic integration with existing LDAP structure when utilizing Rightfax

Improve workgroup collaboration Tracking of faxed documents within Rightfax Immediate access to documents stored into Hummingbird with full audit trail

Customer Quote “This will revolutionize the way we do business today”.

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Customer Scenario 3 – Ashley Furniture

Customer has been using line printers in their various showroom floor locations in order to print out customer invoices and pick tickets on pre-printed forms.

Majority of employees had been very dissatisfied with the performance of line printers. Expressing issues with speed, finishing capabilities and reliability due to age of equipment.

When printing customer orders system always generated unnecessary pages which resulted in additional costs

Corporate did not like the cost associated with relying on the legacy printers.

Had been using their internal system to print out green bar reports to track performance from various stores.

Customer had always done it this way and thought there was no way to deviate from their current structure.

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Statements Invoices Pick Tickets Sales Reports

Transactional

Printing

Solution – Prism DocForm

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Benefits – Ashley Furniture

Reilability Able to eliminate line printers and use Océ device for output Newer technology

Lower Cost of Ownership Maintenance agreement to cover high cost of repairs on line printers Able to eliminate some of the unnecessary pages that had always been

printed and now added ability to duplex Able to eliminate cost of using pre-printed forms Savings of at least $500 per store based upon current expenditures with

new solution

Better Customer Service Océ devices were much faster compared to line printers so they are able

to spend more time with customers Océ devices were much quieter

Concentrate on your business

Océ Managed Print Services makes managing your output easy, so that you can focus on other responsibilities

Managed Print Services

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The office evolution

1-3% of most company’s annual revenue is spent on their document output strategy. Gartner

80% of companies have no idea of their investment related to their current document output strategy.Gartner

Inattention and a lack of coordinated management has led document infrastructure in most companies to be fraught with high costs. IDC – Achieving a Balanced Imaging and Output Deployment

This is one of the most promising savings opportunities in the office. By actively managing document output, you can substantially reduce operating costs and boost profits. Gartner – The Goldmine in the Hallway

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• Redundant assets• Multiple vendors• Uncontrolled cost• No measurable plan

Who is spending 1-3% of your revenue?

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Fleet management financial problem

Total cost not known, not controllable

Hard to consolidate and budget purchases

Impossible to capitalize/expense hidden costs

Equipment, service, parts, lease, (clicks)Desktop toner and partsPaper

Meter read – est. $3-$9 per asset per monthAccounting - reconciliation, analysis, pay billsEmployee downtimeAdditional cost for Moves, Changes, DisposalHelp Desk $7-$25 per callNetworking, cabling, faxProcurement and Asset ManagementFloor spaceSupplies management

A 10% cut in total cost of document output equates to what decrease

in expenses?, decrease in head count?, increase in earnings?

Dir

ect

$1.0

0In

dir

ect

$9.0

0

Source: InfoTrends study

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Current Inventory Garden Level

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Garden Level – Medical Records

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Consolidate & Save

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Case study: total cost of printing

Customer estimate: Annual costs about

$100,000 Annual costs holding

steady

Assessment results Annual costs about

$500,000 Costs increasing by 15%

per year

Annual printed document costs: $496,838

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Case study: assessment results

Annual cost increases reduced by 30% with managed print services solutions.

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What are your priorities?

Increase revenue

Reduce costs

Improve productivity

Your document output strategy directly impacts your ability to achieve any of these three priorities.

Does you current document output strategy drive your priorities?

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Suggested Solution

General Dynamics8800 Queen AveBloomington, MN

Current Program New Recommendation Quarterly Update Target Update4/1/2008 5/1/2008 7/1/2008 10/1/2008

Copiers# of copiers 12 26 26 26Monthly Lease Payment $2,450.00 $4,204.00 $4,204.00 $4,204.00 Monthly volume-Black & white 68,000 68,000 69,829 80,000Monthly Service/Supply costs- $938.00 $304.67 $ 510.03 $584.32 Monthly volume-Color 0 0 19,327 34,000Monthly Service/Supply costs-Color 0 0 $ 966.36 $1,700.01 Sub-total $3,388.00 $4,508.67 $5,680.38 $6,488.33

Printers# of laser printers 135 135 110 100Monthly volume-Black & white 140,000 140,000 110,000 100,000Monthly volume-color 70,000 70,000 40,000 25,000Monthly Costs Oce MPS $14,000 $10,360.00 $6,940.00 $4,775.00

Fax MachinesFax machines 32 32 22 12Monthly costs

Total Costs $17,388.00 $14,868.67 $12,620.38 $11,263.33

Total full time employees 600 600 600 600

Total Devices 179 196 161 141

Ratio of employees per devices 3.35 3.06 3.73 4.26

Overall Monthly Savings $2,519.33 $4,767.62 $6,124.67 14% 27% 35%

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Suggested Solution

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The Océ approach

AssessmentIdentify needs

ValidateCurrent conditions and areas of change

ImplementExecute document management strategy

ControlContinuous reporting and actions

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Océ managed print services

Gain control of your output costs. Leverage your needs with a trusted partner. Reduce pages printed on high cost devices, where

appropriate. Minimize overall cost per page. Increase device uptime. Limit procurement with asset management. Remotely monitor devices. Proactively manage the fleet for optimization.

Let us put our experience to work.

A Sustainable Business Partnership

Document Printing Systems

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Océ sustainability platform

“Sustainability is finding a balance between environmental, social and economic factors and can be defined as ‘treating the World as if we intended to stay’” (Robert Gray 1993- Social and Environmental Accounting Research)

Three important factors: People Planet Profit

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Understanding the Océ sustainability value

Three-tiered approach Océ develops sustainable products Océ manufactures hardware in a

sustainable way Océ enables customers to operate

in a sustainable way

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The Océ sustainability value

Océ develops sustainable products. Metal and steel reuse minimizes

landfill. Within Océ asset recovery, Océ is

able to reuse or recycle at least 97% of its wide format printing systems at the end of their life

Reliability eliminates product from entering waste stream prematurely.

Hazardous substance compliance eliminates large amounts of toxic waste.

Field upgradeability reduces technology obsolescence.

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Océ manufactures hardware in a sustainable way. Maximum reuse of parts minimize

landfill. Remanufacturing Regulation compliance

RoHS (Restriction of Hazardous Substance) completed

REACH (chemical waste disposal): Q4 2008

EuP (Energy using Products): Q1 2009

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Océ enables our customers to operate in a sustainable way*. Lower energy consumption Lower ozone emission Emit less heat and noise Reduce waste of paper Able to use recycled paper Measurable differences

*Calculating energy kilowatts saved, reductions in pollutions, decrease barrels of oil used, acres of forest preserved, tons of waste recycled instead of landfill compared to competitive equipment.

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Océ customer research

What environmental aspects will become increasingly important in your purchasing decision?* Efficient use of paper and toner Recyclability of products (waste reduction) Reduced energy consumption Reduced emissions

* Source: Océ’s customer research in 2006

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Océ environmental improvements

RoHS compliant (lead free)- The restriction of the use of certain hazardous substances.

Blue Angel® compliant (reduces energy and ozone emissions) EPA ENERGY STAR® compliant ISO 14001 Compliant - International roadmap for proactively

managing the environmental aspects of business in production facilities.

ISO 9000 Compliance-Maintain environmental quality standards in the manufacture of machines and supplies.

Reduction of power consumption by 40% using Océ Copy Press Technology.

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Océ environmental improvements

Ergonomic award winning design Clean system - no sick building syndrome

Mono component toner, no toner waste, no toner spraying

Virtually no ozone emission because of Océ Copy Press technology

Low fusing temperature, low heat emission No waste toner bottles, no cartridges, no silicon oil (no toxic

waste) Force to double-sided printing Mailbox printing saves up to 15% of total print clicks

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Océ’s environmental sustainability

Environmental sustainability begins with R&D. Compliance with regulations, initiatives and

standards. At Océ, green business is good business. Action and awards speak louder than words

(no “green-washing”).

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What do you get with Océ as supplier?

An organization whose sole purpose is to improve business document flow including document print, scanning and management

A comprehensive range of solutions for multiple formats in the office, CRD and data center

Open architecture, solid leading edge technologies and implementation through credentialed, experienced pre-sale and post-sale solution support

A trusted partner who has successfully implemented a “day one” solution for industry specific environments

Quarterly Review Disciplines74

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Printing forProfessionals