INTERNSHIP REPORT

INTERNSHIP REPORTONWAPDA HOUSE LAHORE

Submitted by MARIAM MAQBOOLMBE2013-1034

DEPARTMENT OF BUSINESS EDUCATIONINSTITUTE OF EDUCATION AND RESEARCHUNIVERSITY OF THE PUNJABLAHORE

August 2015

DECLARATION BY THE INTERN

I, the under-mentioned, solemnly declare that this internship report on WAPDA house Lahore is my original work. I further declare that I have strictly observed research ethics and duly discharged copy-right obligation and properly referred all outsourcing of materials used in this report and nothing is confidential in this report in respect of the company of my internship. I take the responsibility for all legal and ethical requirements regarding this report.

Signature: __________________Name: Mariam MaqboolStudent #: 2013-1034

ACCEPTANCE CERTIFICATE

This internship report on WAPDA house Lahore. is accepted by the Department of Business Education, Institute of Education and Research, University of the Punjab, on the bases of declaration given by Mariam Maqbool, Student # 2013-1034.

Chairman/Advisor: ___________________

ACKNOWLEDGEMENT

All the praises and admires for our Almighty Allah who enabled me to complete and write the internship and internship report on WAPDA house Lahore I want to acknowledge to all of those who helped me to complete my report and to gain knowledge about activities throughout the period of my Internship in WAPDA and for writing the Internship report.I want to pay great thanks to the WAPDA staff in WAPDA house Lahore who guided me and helped me during my Internship over there. Great deals of appreciation goes to my faculty of management who helped me to complete this report and their assistant and cooperation whenever I needed, I contacted to them. Without their guidance and kind attitude it was difficult for me to complete my report. Also, I want to pay thanks to my friends specially Minahil Yaseen Butt and Dur-e-Sameen for the encouragement, guidance and help.

MM

INTERNSHIP EXECUTIVE SUMMARY

I joined WAPDA house Lahore from 22/06/2015 to 13/08/2015. My internship report includes all the information about my internship in four departments. This report will show complete historical background of WAPDA and major services that is provided to its customers and employees. The information is collected from both the sources, primary and secondary.Water and Power Development Authority (WAPDA) was established through an Act of Parliament in 1958. It is an autonomous and statutory body under the administrative control of the Federal Government. The Authority consists of a Chairman and three Members (Water, Power and Finance). WAPDA was unbundled in the year 2007 whereby the functions of its Power wing were redefined as Hydel Power Generation and Operation & Maintenance (O&M) of power houses. Following unbundling of its power wing, WAPDAs mandate is now development of water and hydropower resources in an efficient manner.During my internship over WAPDA it was an immense pleasure for me to be there to serve for some time period. I learnt a lot there. As Experience is the key. During my stay there I experienced different type of tasks. I started from the section of director establishment of human resources &admn WAPDAThe operations of HR are very smooth and ongoing for every employee being hired or recruited. Employee demands are forecasted and called for interview on demand. WAPDA offers trainings and departmental educations for their officer and staff. These training will help them to work better in future and these skills will be the return on investments that WAPDA makes.TABLE OF CONTENTS

TitlePage

Internship Completion CertificateI

Declaration by The InternIi

Acceptance Certificateiii

AcknowledgementIv

Internship Executive SummaryV

List of Tablesvi

List of Figuresvii

Table of Contentsviii

Chapter I INTRODUCTION OF THE COMPANY

Description of the Company (full title)1

History of the Company1

The Type of Ownership of the Company (public/private ltd, main shareholders and their shares etc.)4

The Sector the Company (the products /services)5

The Customers the Company (govt./corporate/individuals5

Organization Chart of the Company (along with information on the number of divisions/departments/employees)6

Functions Performed by Divisions/Departments8

Critical Analysis of the Company10

Financial Analysis (main ratios for the last three years)10

Marketing Strategies 12

Major competitors of the Company12

Market Share of the Company12

Success and Failure of Company Products in the Market (reasons)12

Major HR Policies and Practices13

Competitive Analysis of the Company (SWAT)15

Strengths 15

Weakness 15

Opportunities 16

Threats/Challenges16

Chapter II INTERNSHIP ACTIVITIES

Overview of Internship Activities (including orientation, name/designation of supervisor, team members, total divisions/departments served etc.

HR & Estate17

Division/Department Layout (along with total number of employees17

Name/Designation of the Supervisor (in this department)17

Wages & incentives21

Quality control measure22

Costing/Pricing System 22

Activities Performed by the Intern in this Department (exhibit some work samples)22

Comparison Between Theory (things you have learned in the classroom) and Practice (things you did or observed at the department)26

Accounts Department (give detail on the above pattern)

Chapter III INTERNSHIP ASSESSMENT AND RECOMMENDATIONS

Overall assessment of the internship experience and recommendations41

Internship Preparation at the Department of Business Education41

Major Responsibilities Undertaken During Internship42

Skills and Qualifications Acquired from Internship43

Impact of Internship on Future Career Path of the Intern44

Overall Comparison Between Theory (things you have learned in the classroom) and Practice (things you did or observed at the company)44

General Observations about the Sector of the Internship Company/Institution/Organization45

Recommendations for the Company (department wise)46

Recommendations for the Department of Business Education48

Recommendations for Future Interns48

Appendices and Supplementary Material (charts, graphs, pictures, etc.)

References 49

LIST OF TABLES

Title Page

Ratio analysis10

LIST OF FIGURES

Title Page

Market share12

Organization chart06

iiiCHAPTER IINTRODUCTION OF organization

Description of the OrganizationPakistan Water and Power Development Authority (WAPDA)History of the OrganizationWAPDA, the Pakistan Water and Power Development Authority, was created in 1958 as a Semi-Autonomous Body for the purpose of coordinating and giving a unified direction to the development of schemes in Water and Power Sectors, which were previously being dealt with, by the respective Electricity and Irrigation Department of the Provinces. Since October 2007, WAPDA has been bifurcated into two distinct entities i.e. WAPDA and Pakistan Electric Power Company (PEPCO). WAPDA is responsible for water and hydropower development whereas PEPCO is vested with the responsibility of thermal power generation, transmission, distribution and billing. There is an independent Chairman and MD (PEPCO)replacing Chairman WAPDA and Member (Power) who were previously holding the additional charges of these posts. WAPDA is now fully responsible for the development of Hydel Power and Water Sector Projects. PEPCO has been fully empowered and is responsible for the management of all the affairs of corporatized nine Distribution Companies (DISCOs), four Generation Companies (GENCOs) and a National Transmission Dispatch Company (NTDC). These companies are working under independent Board of Directors (Chairman and some Directors are from Private Sectors). The Companies are administratively autonomous and leading to financial autonomy by restructuring their balance sheets by bringing their equity position to at least 20 percent, required to meet the prudential regulations and to facilitate financing from commercial sector (approved by ECC). The Loan Liability Transfer Agreements (LLTA) has been signed with Corporate Entities and execution of loan transfer is complete. All Entities have the physical possessions of all their operational assets. On24th Feb. 2007Ministry of Water & Power notified NEPRA approved Tariff for all Distribution Companies replacing unified WAPDA Tariff. Legal Agreements such as Business Transfer Agreements, Operation Development Agreement, Energy Supply Agreement, Business Supplementary Agreement and Fuel Supply Agreement etc. were executed between WAPDA and Corporate Entities to facilitate commercial operations. Regulatory instruments like Grid Code, Distribution Codes, Performance Standard for Distribution Companies and Transmission Companies were drafted and got approved from in 2007. All major lenders gave their consent for transfer of their loan from WAPDA to Corporate Entities, thus 326 loan assumption agreements were signed amongst respective Companies, WAPDA and EAD (Economic Affairs Division) GOP.INTRODUCTION OF WAPDA Water and Power Development Authority (WAPDA) was established through an Act of Parliament in 1958. It is an autonomous and statutory body under the administrative control of the Federal Government. The Authority consists of a Chairman and three Members (Water, Power and Finance). WAPDA was unbundled in the year 2007 whereby the functions of its Power wing were redefined as Hydel Power Generation and Operation & Maintenance (O&M) of power houses. Following unbundling of its power wing, WAPDAs mandate is now development of water and hydropower resources in an efficient manner. In order to meet the requirements of the country in both water and hydropower sectors with an ultimate object to put Pakistan on the track of development, WAPDA has planned to construct five multi-dimensional water storage dams during the next 3-12 years. The building of these dams will not only help address acute water challenge but also produce cheap and clean hydroelectricity. These projects will not only be beneficial at the national level but will also be instrumental for development of remote and less developed regions of the country where they are located. In line with its mandate, WAPDA is working hard to harness water and hydropower resources in the country. The idea is to generate affordable, clean electricity, which will provide relief to the consumers by bringing down the power tariff. The building of water storages will meet the water requirements besides playing their role for mitigation of flood hazardsWAPDA VISIONTo ensure convenient availability of high quality power in area of responsibility, in order to alleviate the poverty, improve quality of life and make the Industrial and Agriculture Sector competitive in the World Market.WAPDA MISSIONEnsure convenient availability of high quality electric power to the people at affordable price, retaining financial viability of the Company.Type of Ownership of the OrganizationThe WAPDAis nonprofit organization. Its ownership comes under state hold. It is a government organization. It is an autonomous and statutory body under the administrative control of the Federal Government. The Authority consists of a Chairman and three Members (Water, Power and Finance).It is responsible for the generation of hydel electricity and operation and maintenance of power houses. It is also responsible for the construction of dams. The Sector of OrganizationThe WAPDAis basically services providing organization. It provides its services all over the Pakistan. It provides the hydel electricity which is very cheap in price.The Customers the Organization (govt./corporate/individuals)

PEPCO NTDCL WAPDAThe customers of WAPDA are National Transmission dispatch company limited (NTDCL). NTDCL then sells this electricity to PEPCO.

Organization Chart of the Organization

Total number of employeesTotal employees = 22230Working employees = 17619Regular employees =14686Contract employees = 1369Daily wages employees =1450Deputation =104Re employees =10Vacant employees = 4611Number of employees (division wise)Common servicesTotal employees = 5028Working employees = 4032Regular employees =3316Contract employees =481Daily wages employees =224Deputation =11Re employees =0Vacant employees = 996Power WingTotal employees = 6438Working employees = 5133Regular employees =4495Contract employees =333Daily wages employees =298Deputation =1Re employees =6Vacant employees = 1305Water Wing Total employees = 10764Working employees = 8454Regular employees =6875Contract employees =555Daily wages employees =928Deputation =92Re employees =4Vacant employees = 2310Functions Performed by DivisionsPower WingAfter Re-structuring in 2007, Power Wing was split up into 15 companies i.e. NTDCL, 10 DISCOs & 4 GENCOs with separate management. WAPDA's role is now limited to the Operation and Maintenance of the running Hydel Power Stations and future development of Water resources as well as Hydro Electric Power Stations.. The present mandate of WAPDA Power Wing is as under:- Operation & Maintenance of Hydel Power Stations. Rehabilitation of Existing Old Hydel Power Stations / Technical Monitoring of E&M Works of New Projects Training activitiesWATER WINGMember (Water) controls the water wing which is divided in to north, central and south zones. These zones cover in general Khyber pakthunkhwa (KPK), Punjab, Sindh and Baluchistan respectively.Water Wing of WAPDA is responsible for Planning, Designing And Execution of Water Resources Development Projects in the sector of irrigation, drainage and hydropower. Inter-provincial major surface water projects including large dams are also operated and maintained by Water Wing, WAPDA.Finance /coordinating wingFinance Wing of WAPDA headed by Member Finance, is responsible for all budgetary, financial and accounting matters, exclusively the financing and funds management for WAPDA Projects. These functions are winged wise performed by GMF (W), GMF (P) and DGF (B&C) respectively. The financial matters of all three Wings are technically under overall control of Member Finance like preparation of PSDP budget proposals for Water and Power projects, financing of these projects both from local and international monitory & capital markets.Member Finance looks after revenue generation and financing needs of all the offices of WAPDA.The functions of Finance Wing may be broadly categorized under following financial activities: Budgeting and Management Information System Accounts & Financial Reporting Internal AuditCritical Analysis of the OrganizationFinancial Analysis Ratios Formulae 201320122011

Profitability Ratio

Gross Profit RatioGross profit/sale53%52%61%

Net Profit RatioNet income/Sale28%25%25%

Return on EquityNet income/Total Equity5.82%4.63%5.80%

Liquidity Ratio

Current RatioCurrent Assets/Current Liabilities1.66:1Times 1.40:11.19:1

Quick RatioCurrent Assets-Inventory/Current Liabilities0.03:1Times 0.04.:10.11:1

Cash RatioCash/Current liabilities

0.09:1Times0.05:10.05:1

Asset Activity

Inventory Turnover RatioCost of Goods Sold/Inventory 7.01Times7.29 Times5.36Time

Days Sale in Inventory 365/Inventory Turnover Ratio52Days50Days68Days

Debtor Turnover RatioSales/Accounts Receivable 1.45Times4.79Times11.77Times

Days Sale in Receivable 365/Debtor Turnover Ratio252Days76Days31Days

Fixed Asset Turnover RatioSales/Net Fixed Assets 0.16Times 0.16Times0.18Times

Total Asset Turnover RatioSales/Total Assets 0.14Times0.11Times0.13Times

Debt Ratios

Debt-Equity RatioTotal Debt/Total Equity0:5220:6580:802

Marketing StrategiesWAPDA has monopoly all over the Pakistan. It does not follow any marketing strategy. But it has some social corporate responsibilities Major competitors of the OrganizationWAPDA has no competitor. It has monopoly in Pakistan. It is very difficult for any new company to compete the WAPDA due to government polices and large setup of existing WAPDA. WAPDA has large amount of assets Market Share of the OrganizationThe total units of electricity units are 14157. The hydel generation of electricity units of WAPDA is 6107 MW while thermal generation of electricity units is 2365 MW and IPPs generation of electricity units is 5685Total electricity units14157MW

Hydel electricity units6107MW

Thermal electricity units2365MW

IPPS electricity units5685MW

Success and Failure of OrganizationProducts in the Market Success Government support Hydel generation of electricity Construction of Dams Huge amount of assets Competent staffFailures Bad policies of government Political interference Corruption Bad reputation Out dated technology Manual system Documentation and formalizationMajor HR Policies and PracticesRecruitment and placementWAPDAhas HR policy regarding recruitment and placement of employeesRecruitment includes internal & external sources while selection may occur by conducting IQ Test, interview and medical test.Employeesare recruited in job through two options Direct quotaPromotionEmployees of WAPDA can be hired on daily wages as well as contract basic

Career managementWAPDA has HR policy regarding retirement, promotions, transfers/postings, regularizations (contract/DW), deputation and permanent absorptions of employees Grievances handlingWAPDA has HR policy regarding managing of grievances of staff under HR & Admin. If an employee has any grievance related to their performance, seniorities and complaints regarding discriminative actions than it is duty of HR& Admin to report his grievance according to policy of WAPDA. Disciplinary actionsWAPDA has HR policy regarding processing of disciplinary action against employees.If any employee commit any act which is the against the rules of WAPDA than disciplinary action will be taken according to policy of WAPDAAnnual sanction strength reviewsHR & Admin staff calculates the annual sanctioned strength reviews. WAPDA has proper procedure for calculate annual sanction strengthBenefitsWAPDA has HR policy regarding benefits for employees whichinclude leaves (Annual, Casual, and Medical), group insurance, annual bonus, provident fund, gratuity & pension.PromotionWAPDA has promotion policy of employees. Promotions of employees having BPS 1-16 are dealt by HR &admn where promotions of officers having BPS 17 -22 are dealt by career and management department.Competitive Analysis of the Company (SWOT)SWOT ANALYSISThe SWOTanalysis consists of analyzing the organizational strength and weaknesses, and its opportunities and threats which are related to external environment. it helps to identify a strategic that the organization might exploit. Here is a swot analysis of WAPDASTRENGTH Support of Government Brand Name (WAPDA) Generation of hydel electricity Development hydel Projects monopoly in Pakistan huge amount of assets Security of job Own Transportation systemsWEAKNESSES Out dated technology Manual system Single entry system In spite of presence of technology many jobs are done manually. Political influence in recruitement and promotion. Surplus employees and low productivity Communication gap Lack of loyalty. Consistency and regulatory in staff. Dependency on the power production and distribution companies. Increase In demand day by day Too much documentationOPPORTUNITIES WAPDA isable to produce morethen 80000 MGWelectricity through different dams. WAPDA has opportunity rises dams height Manglla and remove mud in tarbilladamwhich can increase Electricity generation capacity. Gomalzamdamproject Miran dam project Mangla dam raising Canal system Time execution of development projects Information technologyTHREATS Politics in employees and labor unions. Political instability can effect to development projects. Slow developments process. Change in government policies. Terrorism in our county is biggest threat to authority Uncertain economic condition. Electricity demand is increasing day by day due to this main grid station goes to tripCHAPTER IIINTERNSHIP ACTIVITIESEstablishment HR & Admin WAPDA

Name of supervisor: NAUMAN ALI KHANDesignation Assistant Director (BPS 17)

Recruitment and placementRecruitment includes internal & external sources while selection may occur by conducting IQ Test, interview and medical test.Employeesare recruited in job through two options Direct quotaPromotionEmployees of WAPDAcan be hired on daily wages as well as contract basicCareer managementWAPDA has HR policy regarding retirement, promotions, transfers/postings, regularizations (contract/DW), deputation and permanent absorptions of employees Grievances handlingWAPDA has HR policy regarding managing of grievances of staff under HR & Admin. If an employee has any grievance related to their performance, seniorities and complaints regarding discriminative actions than it is duty of HR& Admin to report his grievance according to policy of WAPDA. Determining wages and salariesWages and salaries of WAPDA employees are determined by the government of Pakistan.

Disciplinary actionsWAPDA has HR policy regarding processing of disciplinary action against employees.If any employee commit any act which is the against the rules of WAPDA than disciplinary action will be taken according to policy of WAPDAAnnual sanction strength reviewsHR & Admin staff calculates the annual sanctioned strength reviews. WAPDA has proper procedure for calculate annual sanction strengthAdjustments/repatriation of surplus staffAdjustments and repatriation of staff rendered surplus as per WAPDA Surplus policy. Managing court casesHR & admin officer is responsible for managing court cases Maintenance of personal files/policy files/service booksAssessment of exact date of birth tempered /doubtful to be written in service booksNecessary entries in the service bookMaintenance of record in personal filesGeneral Administrative MattersLeave administrationWAPDA follows proper procedure for leave record. Casual and earned leaves are two kinds of benefits for WAPDA employees. Employees have 25 causal leaves in one calendar yearAdvance increments on meritorious performanceThere is policy in written for advance increment on excellent performance.Permission cases for purchase/sales of plots/housesIt is necessary for every WAPDA employee to get permission if he /she want to purchase/ sale any plot. /house. Pension claimsWAPDA has pension policy. It is the responsibility of HR to calculate the pension according to WAPDA prescribed formulaNominations for DPE and pre-promotion departmental trainingHR also nominates employees for departmental promotion exams and training. These two condition must be fulfilled by employees for eligibility of promotionAnnual sanction strength reviewsHR & Admin staff calculates the annual sanctioned strength reviews. WAPDA has proper procedure for calculate annual sanction strengthHR manpower dataMan power data is also prepared by HR department. Man power planning includes official staff and workers by effecting increase in new technology and new joiners at replacement of leavers staff.

WAGES/INCENTIVESWages of all WAPDA employees are determined by the federal government. This pay scale is issued by the federal government for the year 2016- 2017.Different types of incentives and benefits are also given by the WAPDA to their employee Medical facility Medical bills reimbursed Accommodation Free supply of electricity units House rent House acquisition Time scale up gradation Muree rest house facility on affordable price etc.Quality control measuresFor the purpose of quality control internal as well as external audit is conductedActivities which I Performed in HUMAN RESOURCE department: I Calculate the quota positioning of employees I Prepare the job application form We Prepare the job add I learned procedure of disciplinary action I learned importance of recording the personal record of employees I learned recruitment policy of daily wages employees.Work sampleQuota Position of naib qasid Total sanctioned strength100

Working strength94

Vacant06

Less Quota out of Total Sanctioned Strength

ECQ @ 20%04

Disable Quota @ 2%00

Total Less 04

Remaining Quota16

Detail of quotaSanctionedWorkingVacantExcess

DIRECT QUOTA 100 %* Provincial and open merit quota of 70 postsOpen merit @ 7.5%010100-

Punjab quota @ 42.5%07010011

Punjab quota (Women) @ 5%010001-

Punjab Minorities @ 2.5%000000-

Sindh (Rural) quota @ 9.69%020200-

Sindh (Rural) quota (Women) @1.14%000000-

Sindh (Rural) Minorities @ 0.57%000000-

Sindh (Urban) quota @ 6. 46%010100-

Sindh (Urban) quota (Women) @ 0.76%000000-

Sindh (Urban) Minorities @ 0.38%000000-

Khyber PK quota @9.77%020002-

Khyber PK quota (Women) @1.15%000000-

Khyber PK Minorities @ 0.58%000000-

Balochistan quota @ 5.10%010100-

Balochistan quota (Women) @ 0.60%000000-

Balochistan Minorities @ 0.3%010000-

GilgitBaltistan/FATA quota @ 3.4%000100-

GilgitBaltistan/FATA quota (Women) @ 0.4%000000-

GilgitBaltistan/FATA Minorities @ 0.2%000000-

AJK quota @ 1.7%000000-

AJK quota (Women) @ 0.2%000000-

AJK Minorities @ 0.10%000000-

ECQ @ 20%04 O4 O0

Disable Quota @ 2%O0 O0 O0

Total 20 17 O3

CAREER OPPORTUNITYAASDWATER AND POWER DEVELOPMENT AUTHORITY

The Public Sector Power Generation Organization that oversees management of water and power resources in Pakistan requires services of qualified, dedicated and persons in the following vacant post. Good career start is possible for real deserving candidates.

SR. NO.POSTBPSAgeNo. of VacanciesQualification

1Assistant Administrator1418-304 Must have a graduate degree in Arts/ Sciences with at least a second division. Must be computer literate and proficient in MS Applications

Terms of Service: Appointments shall be made on basis of daily wages. Contract may be granted on satisfactory performance. Short-listed candidates shall be called for interview. The candidates should strictly fall within the age limits prescribed above. Candidates with incomplete documentations shall not be considered for interview.Application Guidelines The application form is available online on www.wapda.gov.pk. Application on prescribed form along with attested copies of testimonials with two recent passport sized photographs may be attached and sent to Director HR&Admn, 301-WAPDA House, latest by 15.07.15.

Director HR&Admn, 301-WAPDA House, Lahore. Phone No. 042-99201456

Overall Comparison between Theory (things you have learned in the classroom) and Practice During the tenure of my internship I have done as well as observed many practical activities and I observed that there is a big difference between the bookish knowledge and practical work but we cannot deny the importance of theoretical knowledge because this knowledge provides a base line for practical work.In my opinion practical work is different and more challenging from theoretical work Things that I have observed at WAPDA are as follows; Theoretical knowledge just gives us an idea about an activity but in practice these activities are more cleared to us by doing them. We learn more by the execution of activities in practical For every issue or purpose data is kept by the WAPDA whereas in classroom documentation is not kept or compulsory for each and every matter. In an organization we had to follow the rules and policies strictly In WAPDA every employee had to pass departmental promotion examination and training for the promotion .his ACR (annual confidential reports) are also evaluated in this regard. A complete medium is used for any task where in classroom it is not compulsory for routine work. Every employee ( officers as well as staff) follows the hierarchy of supervisor or authority

SERVICES & ESTATE

Name of supervisor:Mr. Sahibzada AD(Services)BPS- 17Mr. SakhiHussain, AD(Estates)BPS-17Established December 1977a. Total Number of Employees 89b. Head of OfficeDirector (S&E)c. Director (S&E)Mr. Sana Ullah since January 2012d. Officers of (S&E)Mr. Muhammad Imran Akhtar , DD(S&E)S&EDirectorate is custodian of a number of WAPDA Official Policies on various subjects to watch the interest of WAPDA Authority and is also responsible for provision of wide range of services to the Authority as well as offices working under Managing Director (Admin) WAPDA.a. Official WAPDA Policies administered by S&E Directorate are as under House Acquisition Policy House Assessment Policy WAPDA Accommodation Policy Management of Single Officers Hostels Management of WAPDA Buildings. Reservation of WAPDA Auditorium Free Electricity Policy Authority Officers Mess Management of WAPDA Employees Canteen Reimbursement of Medical Claim duly verifiedAllotment of Residential AccommodationAll WAPDA Employees are entitled for official residential accommodation. For meticulous and to ensure equal allotment amongst all wings, the available accommodation in Lahore have been divided in the 03 x pools except for bungalows which are allotted according to central waiting list maintained in this office. The allotment is made in line with the policy on the subject. Owing to limited numbers of residences, waiting lists for various categories are maintained. Flow chart Diagram of the procedure of allotment of accommodation

Allotment of Hostel AccommodationIn addition to family accommodation at Lahore, WAPDA has also provided the facility of single officer accommodation. Two WAPDA Hostels are being maintained in the city. The total accommodation capacity in both hostels is 125 officers. Flow chart Diagram ofthe procedure for application for accommodation in hostels is as under:-

House Acquisition procedureThe Rent Assessment Board under S&E Doctorate prepares Rent Assessment reports about the proposed hired houses of all the employees of Common Services and for Officers of other wings. The Rent Assessment report in respect of employees of BPS-1 to 16 of other wings is carried out by the respective Rent Assessment Boards.Flow chart Diagram for the procedure of House Acquisition is as under:-

Provision of Telephone FacilitiesThe telephones matters are dealt in line with WAPDA Telephone policy 2010.

Monetary limits for offices, residential and mobile phonesWages/IncentivesWages of all WAPDA employees are determined by the federal government. This above mention pay scale is issued by the federal government for the year 2016- 2017.Quality control measuresFor the purpose of quality control internal as well as external audit is conductedActivities which I Performed in SERVICE & ESTATE department: I learned the procedure of allotment of residential accommodation I learned the procedure of allotment of Hostel Accommodation I learned the procedure of house Acquisition procedure I recorded the petty expenses in petty cash bookPUBLIC RELATIONThe major functions performed by the public relation are as follow Image buildingPublic relation department is responsible for the image building of WAPDA Water conservation dayWorld Water Dayis celebrated worldwide on 22nd March every year. As a part of World Water Day Celebrations, WAPDA arranged Essay Writing and Poster Making competitions in March 2015. Essay Writing Competitions were held for students of different levels/categories i.e Primary/Middle, Secondary School Class X, O & A Level, FA/F.Sc, and for Degree level students in Urdu/English languages. Similarly, Poster Making Competition was held for different levels. The Essay and posters were adjudicated by renowned scholars and experts. High Achievers were awarded with Souvenirs, Certificates and Cash Prizes for each category as under:-

1stPrizeRs.25,000/-

2ndPrize Rs.20,000/-

3rdPrizeRs.10,000/-

Corporate social responsibilitySports WAPDA Sports Board was established in 1960 for the promotion of sports in WAPDA with ultimate goal to uplift the National sports. WAPDA provide equal opportunity to all areas of Pakistan and for man and women alike.

EducationConscious of its corporate social responsibility, WAPDA is providing education to WAPDA/Non-WAPDA students. Since majority of the students belong to lower strata of society in economic and social terms, the fees are quite nominal. The primary aim focus and objective of education is to inculcate in the students not only the thirst for academics but also the basic values of life for example love of humanity, brotherhood, togetherness etc. so that they may become useful members of the society.Health careWAPDA strives hard to take care of the social needs of its employees and their dependent family members. Most important of these facilities is the Health Cover because a healthy and mentally satisfied worker is the back bone and vital asset of any vibrant organization.WAPDA Medical Services with the MOTO of"CURE WITH CARE"is doing a commendable job in providing effective and efficient health care facilities through its network of hospitals and dispensaries in various parts of the country.These services are availed not only by WAPDA employees but are also being extended to the employees of various corporatized units of WAPDA including DISCO's, GENCO's & NTDC. Keeping in view the quantum and critical nature of these requirements it was decided to establish a Departmental Healthcare Delivery System because it will be cost effective for the organization, convenient both for patients and employer as well as can be regulated to avoid misuse.

AdvertisementPublic relation advertised the annual report of WAPDA. It is also the responsibility of PR officer to advertise a job in news papers. ProtocolWAPDA has protocol officer to welcome and giving protocol of honorable guest of WAPDA.Wages/IncentivesWages of all WAPDA employees are determined by the federal government. This above mention pay scale is issued by the federal government for the year 2016- 2017.Quality control measuresFor the purpose of quality control internal as well as external audit is conductedActivities which I Performed in PUBLIC RELATION department: Preparing a corporate social responsibility policy for WAPDA (according to our own ideas)WAPDA is autonomous body which comes under the hold of federal government. Its main purpose is to generate hydel electricity and construction of dams. Every organization should play its own role in development of country. In this regard corporate social responsibilities play an important role .AS an internee I am assigned for preparing a policy of corporate social responsibilityAccording to my own view WAPDA is huge organization of PAKISTAN. So it should perform more corporate responsibilities. More schools should be open in rural areas of Pakistan. These schools will play an important role in increasing literacy rate.WAPDA shall work with local schools, colleges and universities to assist young people in choosing their future careers, being an advocate for WAPDASeminar should be organized in school colleges and universities.New ideas should be encouraged. Health is important for any country. So more hospital should be open in rural areas of Pakistan .WAPDA shall ensure a high level of performance while minimizing and effectively managing risk ensuring that uphold the values of honesty, partnership and fairness in relationships with all stakeholders. WAPDA contracts will clearly set out the agreed terms, conditions and the basis of relationship and will operate in a way those safeguards against unfair practices. WAPDA shall encourage dialogue with local communities for mutual benefit .WAPDA will register and resolve complaints in accordance with standards of service .WAPDA shall support and encourage own employees to help local community organizations and activities in their region.WAPDA shall operate an equal opportunities policy for all present and potential future employees and will offer employees clear and fair terms of employment and provide resources to enable their continual development .WAPDA shall provide safeguards to ensure that all employees of whatever nationality, color, race or religious belief are treated with respect and without sexual, physical or mental harassment WAPDA shall provide, and strive to maintain, a clean, healthy and safe working environment in line with our Health and Safety policy and safe systems of work .WAPDA shall develop Environmental policies and objectives .

CAREER MANAGEMENT Career management is another important department of WAPDA which deals the different matters of employees which are as follow

Transfer / postingTransfer and posting of officer having BPS 17-22 are deal by the career management department TrainingTraining cases of officers having BPS 17-22 are forwarded to the career management department Visit abroadFor visiting abroad an officer has to get permission from career management department. Promotion / Up gradationCareer management department has a policy for the promotion and up gradation of officers having BPS 17-22. If there is no seat vacant for promoting officer than WAPDA gives her/him time up gradation scale Deputation casesDeputation cases of officers are also handling by career management department. If an officer gets better opportunity for his/her career he/she can apply for deputation. In this case board may permit him/her permission to work abroad. In this situation his/ her job remains secure but he is not entitled to get salary from WAPDA instead he/ she is bounded to pay a part of his/her salary which he is receiving abroad.Wages/IncentivesWages of all WAPDA employees are determined by the federal government. This pay scale is issued by the federal government for the year 2016- 2017.Quality control measuresFor the purpose of quality control internal as well as external audit is conducted.Activity which I performed in career management departmentPromotion policy for the officer of BPS -19 Promotion policy for officers which are selected to promote from BPS -19 to BPS-20Qualifying servicesThe officer should posses 17 year services in grade 17 and above. The officers who directly join the services in grade 18 or grade 19 the qualifying services will be 12 and 5 years respectively. Professional qualificationIt is as prescribed in relevant services rules.CoursesThe officer should have done senior management course or Pakistan Admn. Staff college or advance administration and development courses ExperienceThe officer should posses experience relevant to the functions of the post to which promotion is being made.Confidential report scoreThe officer must have obtained a minimum score of 70 marks.Work& integrityQuality and output of work and integrity marks

Selection board recommendation/Government ApprovalMandatory Assignment given to me by career management departmentI am assigned to learn the promotion policy of WAPDA for the promotion of officers. These promotions are related to the BPS 17-20.I am assigned to calculate the marks of CRs of the officer of BPS 19 which is to be selected for promotion in BPS 20.Overall assessments of ACRs are calculated according to the grades and their marks as follow:Overall grading Marks1) Outstanding 10 2) Very good 8 3) Good 7 4) Average 5 5) Below Average 1 6) Poor 0

CASEAn officer who has joined WAPDA services in a post in pay scale 18 is being considered for promotion to a post carrying pay scale 20. He earned the following grading during his services against post carrying:- BPS 8 2 Very Good, 3 Good, and 2 Average BPS 19 2 Very Good and 3 Good. 1st stepAverage marks for post carrying basic pay scale 18 (8*2)+ (7*3)+ (5*2) /7= 6.7Average marks for post carrying basic pay scale 19 (8*2)+ (7*3)/5=7.42nd step (6*7.4)+ (4*6.7) =71.23rd stepMarks for CRs 71.2His final score71.2Remarks This officer is eligible for promotion from BPS 19 to BPS 20 on the basic of ACRs marks.CHAPTER IIIINTERNSHIP ASSESSMENT AND RECOMMENDATIONSOverall assessment of the internship experience Doing internship in WAPDA is very interesting and challenging experience for me as a business student. I gained lot of experience during my internship tenure. I have to performed many activities during my internship about which I justhad bookish knowledge. With the help of this internship I improved many skills like communication confidence and problem solving. I will recommend for every MBE Student should performed all assigned activities with full passion so that this time period helped her/ him in his /her practical life. Internship is a precious asset for our future life Internship Preparation at the Department of Business EducationThe departments of business education give us orientation about how to conduct the internship. They guided about how to face and tackle problems during this tenure and also guide us about how to work in an organization, how to behave with officers and staff of organization. They motivate us that we give our best performance .They guide us about the preparation of internship report. This orientation helps us in our internship. They guide us about each and every point about the preparation of internship report. Our teachers have also arranged for us a business week for our grooming. They also arranged for us a tour of stock exchange Lahore to gain a practical knowledge.

Major Responsibilities Undertaken During InternshipDuring the tenure of my internship I worked in four departments in which I performed activities which are very challenging and interesting for me.Establishment HR &Admn WAPDA Calculating the quota positioning of employees Preparing the job application form Preparing the job ad Recording the personal record of employees I learned procedure of disciplinary action I learned recruitment policy of daily wages employees. SERVICES & ESTATE I learned the procedure of allotment of residential accommodation I learned the procedure of allotment of Hostel Accommodation I learned the procedure of house Acquisition procedure I recorded the petty expenses in petty cash bookPUBLIC RELATION Preparing a corporate social responsibility policy for WAPDA (according to our own ideas)CAREER MANAGEMENT Calculating the marks of ACRs of officer for promotionSkills and Qualifications Acquired from InternshipSelf confidence:During my internship I feel myself more confident because it helps me dealing with different people of different nature. I was given different task and I have completed all the tasks effectively and efficiently After gating appreciation on my work my confidence level bust up after doing my internship and I get my appreciation from my departmentsDecision making and problem solving:On daily bases there are some quality issues and problem arises etc. During my Internship I had attended most of the complaints with my seniors, which were arises from the production departments. I learned from my seniors that how to deal with different problems and how to solve the problem.ResponsiblePractical life is completely different from the Student life. In student life you are mostly not more careful but when you come in the practical field that the averment and expectation of the people around you get different. Therefore responsibility is necessary in every walk of life.Behavioral flexibilityDuring internship I learned so many things which are useful for my professional carrier therefore I came to know that behavioral flexibility is very important through which I can achieve my desired outcome level in any learning environment with positive learning behavior.Skills need to be improvedCommunication skills:My communication skills also improved because mostly I use telephone lines to communicate with people different departments. Initially I was reluctant to communicate with strange peoples but during my Internship I communicated with different people of different mindset and having different levels. But I am still feeling that I need more improvement. Impact of Internship on Future Career Path of the InternThe things which I have learned from this organization will be very helpful in future as how to work in an organization, how to record and maintain data, how to communicate, dealing with the customers. I prefer that internship of students must be considered the best leaning tool of their studies which helps them to learn different variety of skills in a positive leaning environment. This internship will help me a lot in order to get a job in a sound organization.It helped me in determining my expectations in the initial phase of my career. My internship gave me more courageous in communications that would help me in the crucial phase of Interview in my future professional life.Overall Comparison between Theory (things you have learned in the classroom) and Practice During the tenure of my internship I have done as well as observed many practical activities and I observed that there is a big difference between the bookish knowledge and practical work but we cannot deny the importance of theoretical knowledge because this knowledge provides a base line for practical work.In my opinion practical work is different and more challenging from theoretical work Things that I have observed at WAPDA are as follows; Theoretical knowledge just gives us an idea about an activity but in practice these activities are more cleared to us by doing them. We learn more by the execution of activities in practical For every issue or purpose data is kept by the WAPDA whereas in classroom documentation is not kept or compulsory for each and every matter. In an organization we had to follow the rules and policies strictly In WAPDA every employee had to pass departmental promotion examination and training for the promotion .his ACR (annual confidential reports) are also evaluated in this regard. A complete medium is used for any task where in classroom it is not compulsory for routine work. Every employee ( officers as well as staff) follows the hierarchy of supervisor or authorityGeneral Observations about the Sector of InternshipWAPDA is an important organization of our country. It provides the services. It generates the hydel electricity which is cheap as compared to any other source. It also constructs the dams for country so that water can be more saved in these dams. WAPDA has monopoly in our country WAPDA has huge amount of assets WAPDA has manual system for job WAPDA generates the hydel electricity which is cheap from any other source WAPDA constructs the dams due to which more water can be saved which can be used for drinking as well as for the purpose of generating electricity. WAPDA has different types of incentives for their employees WAPDA has their own schools , hospital and dispensaries In WAPDA every one had to follows the hierarchy and policies and rules are strictly followed WAPDA also performing corporate social responsibilities which are necessary for the development of country WAPDA kept complete documentation for any task or issue. WAPDA provides thesecurity of jobs to their employees so the employees are more satisfied from their jobs. Audit is conducted for quality control measureRecommendations for the Company (department wise)Establishment HR &Adman WAPDA Manual system of job should be removed. New technology and practices should be adopted In decision making process top management should encourages the participation of front line employees because they know much better about actual problems and issues Attendance record should be maintained with the help of new technology and it should be submitted to high authority on daily basis The trend of documentation should be removed with technology (software) because documentation is more time consuming which results delay in work Management must adopt 360 degree performance appraisal system Incentives and bonuses should be given to employees to encourage them.SERVICES & ESTATE More houses and hostels should be constructed for employees Double entry system should be adopted More strictly observes the papers for accommodation Documentation should be eliminated for minor office requirement. For example if any office has need of mouse or key board it should be given to them on their request because documentation is time consuming Medical reimbursement funds should be increasedPUBLIC RELATION For the purpose of image building WAPDA should organized seminars , workshops in schools colleges and universities WAPDA should give more focus on corporate social responsibilities For the purpose of advertisement WAPDA should take more steps. Print media ,social media and electronic media should be used for image buildingCAREER MANAGEMENT For evaluation new techniques should be used Retired officer of WAPDA should be hired on contracts New HR policies should be applicable in WAPDA

Recommendations for the Department of Business Educationi. Course outline should be revised and more Business subject should be included.ii. Computer lab with internet facility should be provided to the MBE students.iii. HR specialization should be introduced for student.iv. Questioner about teacher should be filled from students.v. Department is not fully communicated to the market. It should be promoted and communicated in market.vi. Organize job fair in MBE.vii. Business seminars should be developed for students.viii. Different types of learning software programs should be introduced for student according to advancement and technology.Recommendations for Future Internsi. You should have to apply for internship before 1 month to the starting date.ii. Show your interest to take active participant in their work that will enhance the ability to learn.iii. Present yourself as a dedicated and motivated person.iv. Most of the staff is cooperative with internees but if someone is harsh then you have to handle them tactfully.

Reference WAPDA house Lahore : Annual Report 2014-2015 Naumanali KHANAssistant director of establishment HR & AdminWAPDA www.wapda.gov.pk Personal observations

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ORGANIZATION CAHRT OF THE OFFICE OF
DEPUTY DIRECTOR (ESTAB-II) S&GA