vanguardvisionsconsulting.com.au

Leading and Managing People from Anywhere

19 November 2013

2013 NATIONAL TELEWORK WEEK

Allison MillerDirector & Principal Consultant

Get these slides from:

slideshare.net/vanguardvisions

Session Overview

• Why lead and manage people from anywhere?

• Attracting / Recruiting virtual workers• Management styles and skills needed for

leading and managing virtual workers• HR considerations for leading and managing

virtual workers• Tools for leading and managing virtual workers• What you will you do now?

Are lead and manage people from anywhere?

Why lead and manage people from anywhere?

Image: Telecommunications - http://en.wikipedia.org/wiki/Telecommunication

Better infrastructure / access

• 79% of Australian homes have the internet

• Good e-practice guidelines for disadvantaged learners in VET (2013)

• 85% of Australians have a smartphone

• AIMIA Mobile Phone Survey (2012)

Image: by Victor1558- Woman working in the kitchen - http://www.flickr.com/photos/76029035@N02/6829342681/

Benefits to your business

• Increased productivity• Few distractions

• Broader pool of talent• Attract from anywhere –

Australia and beyond• Work-life balance• Sea / Tree Change Rewirees

• Operational savings• Reduced office space,

infrastructure

Attracting / Recruiting virtual workers

Image: By Vanguard Visions Consulting - National NBN-enabled Digital Economy Forum - http://www.flickr.com/photos/77018488@N03/9318069584/in/photostream/

Where to find virtual workers

• Existing staff• Workers with young children• Pre-retirees

• Online sites• eLance, Freelancer, O-desk,

Micro-job sites

• Social Media• LinkedIn – LinkedIn Groups

• Business Incubators• Hub Australia

Management styles and skills needed for leading

and managing virtual workers

eWorkplace Leadership & Management Styles

Based on Courtney Shelton Hunt’s Digital Era Competencies (2012) Social Media in Organisations – New Tools for doing old things

www.sminorgs.net/2012/05/digital-era-competencies-how-do-you-stack-up.html

Management styles (Wikipedia, 2011)

Autocratic - Centralised

Laissez-Faire - Autonomous

Democratic - Collective

Paternalistic - Hierarchical

Competitive business strategy (Miles & Snow, 1986; Sculer & Jackson, 1987)

Cost Reduction - Defenders

Innovators - Prospectors

Quality Enhancement - Analysers

Mandate to try to be all three?

Possible Industry types or organisational contexts

Family-owned business

Emerging Technology buiness

Community Service Organisation

Government Dept/Organisation

Your management style

Extrinsic vs IntrinsicExtrinsic Intrinsic

(Tushman & Nadler, 1986)

Pay rise Autonomy, ownership, responsibility

Bonus, commission, financial incentives

Opportunity to use initiative, creativity, problem solving

Time off/ holidays Learning new skills, new job roles

Promotion Supported to understand and improve strengths/weaknesses

“no external motivators can get people to perform at their

absolute best”

Goleman, Boyatzis & McKee (2004)

Participate in decision making, committees, networks

Celebration/Recognition of successes

Job is achieving something important/useful/making a difference

HR considerations for leading and managing

virtual workers

Virtual worker HR Policies considerations:

• Virtual worker (tele-worker) vs virtual contractor (micro-worker)

• Learning & development opportunities - collaboration, networking, project/action based projects, communities of practice, collaborative learning communities

• Performance appraisals - regular informal feedback, reward vs recognition, individual vs team

Virtual worker WHS considerations:

• Changes to OHS (now WHS) • WHS Online Induction

• moodle.digitalcapability.com.au/course/view.php?id=4

• Log in as a guest• Download course for own Moodle v2.5

• Office / Workstation / Virtual workspace inspection

• Virtual workspace emergency procedures• Accident / Incident recording• Regular meetings• Recording times worked and location

Creating an eWorkplace

Considerations:• Self-motivated staff• Work is measured by outputs)

• Face time vs outputs• Trust and respect strategies

• Costs to employees • Cross fertilization of ideas

Tools for leading and managing virtual workers

BYOD – Bring your own device

Source: en.wikipedia.org/wiki/Bring_your_own_device

Image: : http://www.bishopoconnell.org/uploaded/Academics/smartphone-netbook-pad.jpg

Collaborative Storage Spaces

Virtual Meeting Services

Online Project Management Services

Online CRM Services

Getting started

I-CAN approach

I-CAN Approach

Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/

I - Implement a strategy

I-CAN Approach

Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/

I - Implement a strategy

C – Coach / Community/ Committee

I-CAN Approach

Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/

I - Implement a strategy

C – Coach / Community/ CommitteeA – Appreciative inquiry

I-CAN Approach

Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/

I - Implement a strategy

C – Coach / Community/ CommitteeA – Appreciative Inquiry N – New skill development

“Be Ahead of the Pack”Business Development Program

Available from: http://vanguardvisions.com.au/ebusiness-services/be-ahead-of-the-pack-business-development-packages/

So, what you will you do now?

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vanguardvisionsconsulting.com.au

Allison Miller0400 732 270

allison@vanguardvisions.com.auvanguardvisionsconsulting.com.au

Contact us for a free 30 min consultation about leading and managing people from anywhere in your organisation?