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A basic management skill - use your listening skills to step out of the conflict and become an objective part pf the solution. James Ashton of Omnicor Leaderzone reminds managers of this basic, very rewarding skill.
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leaderzone
Disrupt the conflict Disrupt the conflict by listening!by listening!
Thanks to Cathy Farlam Ashton for her short workshop lesson plan [email protected]
And thanks to the work of Egan, 1990 The Skilled Helper
