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Partner and Reseller EnablementCloud Journey webinar seriesPost Sales Track
Using the Partner Community
Gil Shaham Sam SetoPost-Sales Enablement Partner Community Programs [email protected] [email protected]
November 1st 2016
Today’s Agenda
•Who we are?
•The Cloud Journey webinar series
•"How to find your way in the PC" practical insight•The per Role Enablement
•Questions and wrap-up
Who Are We?
Emerging Reseller Enablement Team
Our Team Goals and Objectives
•Launch a series of onsite and remote training sessions; sharing collateral for Success
•Enablement Team supporting our Partners & Resellers in emerging market
•Partnership with Advocates to drive execution within Business
•Measure & Deliver Success (Partner + PAM + Enablement)•Business Uplift (ACV growth, growth in customer brands)
•Customer Success (reduced red accounts / escalations, secured renewals)
•Quarterly Business Reviews to track enablement of resources
Meet the Team
Snr. Manager PS/SMichael Scherbaum
Dir. Post-SalesGil Shaham
Snr. Manager CFL
Mukesh Kumar
Dir. Partner Practice Asia
Vincent Poncent
Manager Project Mgt.Jen Boysen
Dir. Partner Sales Dev.
Andrew Zinger
Time at Salesforce:
5 years
Started as Professional Services Director for DRO
Previous Roles:
Program Manager, Comverse & Elbit
System Architect, Motorola
Passionate About:
Photography and Travelling
Gil ShahamDirector, Partner Enablement, Post-Sales Lead
▪ Cloud Journey is specifically available to our Salesforce Reseller Partner Community as an additional learning resource.
▪ Join these sessions to learn more about business with Salesforce and have an opportunity to hear best practices across key topics: Sales & Pre Sales, Post Sales and Customer Success.
Cloud Journey Webinar SeriesOngoing Enablement Series across the customer lifecyle
ACCESS: Registration Link
"How to Find Your Way in
The Partner Community"
Sam Seto
Gust Speaker: Sem SetoDirector, Partner Community Programs
Time at Salesforce:
7 years
Previous Roles: Partner & Sales EnablementPartner ManagementDevelopment, Sales, Support
Useful Links: (*login required except for “Community Overview”)
p.force.com/pcuser - Community Overview p.force.com/topics - short links index*p.force.com/calendar - Events*p.force.com/products - Products Page*p.force.com/industries - Industries Page*
"How to Find Your Way in The Partner Community"
Live Tour
Partner CommunityYour one-stop shop for education and engagement
1. Collaboration*2. Education3. News & Events 4. Support5. Business*6. Publishing* 7. Manage Users*8. Featured Groups9. Partner Alerts*
Note: • 80% of the content does not require you to login. • The items with an * require a login.
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Your Partner Community profile
1. Information about you and your company. 2. See your Trailhead badges and Salesforce certifications displayed on your profile.3. Access your Chatter feed.4. Manage and track your cases in the Support tab.5. View the Help & Training catalog.6. Select ‘Edit’ to update your Profile, Settings, Work & Experience (including Trailhead badges & certifications), and see a list of your company’s
designated Partner Community administrator(s).
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Update your profile
1. Let us see who you are! Add your profile picture.2. Update your contact information.3. Tell us a little about yourself.4. View all of the Files you uploaded and own.
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5. View all of the Groups you joined.6. View all of the Users you follow.7. View all of the Users that follow you.
Left “Wall” or “Margin” of Collaboration Feed
Send messages to users & view messages from other users
Recent posts from Groups you follow
Your posts & posts users @mention you on
Posts you’ve hidden from “What I Follow” feed. To mute a post, click the arrow to the right of a post and select “Mute” from the dropdown menu
Search for users in the Partner CommunitySearch for Collaboration
Groups in the Partner Community
Upload a file, or search for Files in the Partner Community
Find Topics in the Partner Community. When making a post, you can add topics to quickly organize posts around common themes and view them on topic detail pages
Bookmarked posts. To bookmark a post, click the arrow to the right of a post and select “Bookmark” from the dropdown menu
Follow these Collaboration Groups
• The Official: Partner Community Group is how we communicate program and product updates, announcements, webinars, new resources, new features, blogs, and event information.
• Select ‘Daily Digest’ to receive an email with all of the weekly updates.
• Partners cannot start new posts in this group.
• If you have a question, please use the Questions & Answers Group.
Education
• The Education section is designed to help you navigate through the Consulting (SI) partner lifecycle.
• There are six phases from planning your practice to providing supporting for your customers.
• As an SI, select the your phase in the Consulting lifecycle.
• If you are a new partner, select the “Plan” phase.
Overview for ISV’s1. Use the Overview to understand the value of the Education section and
the features available to ISVs in the Partner Community.
2. Use the ISVforce Guide to understand all of our enabling technologies, and the process of the partner lifecycle in full detail.
3. The Partner Online Training catalog includes Salesforce product & platform training. Use your @partnertraining credentials to access, or sign up by selecting “Details & Sign Up”.
4. The Additional Resources section includes links to general assets (like the AppExchange, Success Community, Topics page, Twitter account), that will help you through the partner lifecycle.
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Overview for Consulting Partners1. Use the Overview to understand the value of the Education section and
the features available to Consulting partners in the Partner Community.
2. Use the Consulting Partner Program Guide to understand the elements of the program, benefits and tiering structures.
3. The Partner Online Training catalog includes Salesforce product & platform training. Use your @partnertraining credentials to access, or sign up by selecting “Details & Sign Up”.
4. The Additional Resources section includes links to general assets (like the AppExchange, Success Community, Topics page, Twitter account), that will help you through the partner lifecycle.
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"Dialogue questions"● "What daily routine would you recommend me as a partner employee to have in the Partner
Community"
● "I need to get a demo/test org - how do I do this”
● "If I am going to implement CTI (Computer Telephony Integration) in my project and I want to
get technical info and best practices, how would you look for that in the Partner
Community?"
● "I have a problem in a test with Selenium IDE Extension for Firefox in Console - how can I
get some help in the Partner Community?”
Post-Sales learning Journey
Post Sale Chatter Group
Live Tour
Partner Community Learning Paths by Role & Enablement
By Products
By Industries
By Rolesp.force.com/roles
p.force.com/products
p.force.com/industries
Trailhead Learning Paths by Role
▪ Content to train partners in the same way we train our own internal teams
▪ Featured Trailhead modules make it easy to learn and earn badges
▪ Companies can now track all Trailhead Badges and Certifications through the Partner Community
▪ Recommended Chatter Groups by Roles, Products, & Industries help partners with direct coaching & feedback from our inside experts
ACCESS: p.force.com/roles
Partner Community Education, Enablement, & Engagement All in One Place
Chatter Groups by Role AvailableExtension of Education, Enablement, & Engagement All in One Place
Recommended Chatter Groups by Roles, Products, & Industries help partners with direct coaching & feedback from our inside experts
“Must Join" chatter groups
General
Official: Partner Community
Questions & Answers (Q&A)
Technical Enablement
Releases for Partners
Alerts for Partners
Roles
Official: Consulting Central
Clouds
Sales Cloud Experts
Service Cloud Experts
Marketing Cloud Partners
Analytics Cloud for Partners
Field Service Experts
IoT Cloud - Partners
Industries
Health Cloud for Partners
More....
Q&A
Thank Y u
