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You'll find valuable information about how to conduct successful employee surveys and best practices for implementing changes. This presentation is for leaders in small to mid-sized businesses, HR executives, COOs, and anyone who's interested in conducting employee surveys.
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Turning Insight Into Action Secrets for Conducting Effective Employee Surveys
and Implementing Successful Changes
A Presentation for CalCPA
May 29, 2013
By Pi Wen Looi, PhD. Novacrea Research Consulting
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Focus Today
Employee Survey Process Best Practice for Increasing Response Rate The Art of Asking Questions Data Analysis and Insights Survey Results Feedback Follow Up Action Planning and Implementation
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Employee Survey Cycle
Planning and Marketing
Design
Data Collection
Data Analysis & Insights
Survey Results Feedback
Action Planning & Follow Up
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Planning and Marketing
• Get senior management buy-in
• Drive high employee survey response rate
• Drive survey questionnaire design • Assign a key contact for the project
• Build trust
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Home
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The Art of Asking Questions
The Art of Asking Questions
Do you receive clear and timely communication regarding company matters? ❍ Yes, regularly ❍ Inconsistently ❍ Must ask ❍ Not at all
BEFORE 7
The Art of Asking Questions
To what extent do you agree or disagree with the following statements?
Agree Strongly
Agree Somewhat
Neither Agree Nor Disagree
Disagree Somewhat
Disagree Strongly
Communications about Company ABC’s business goals, strategies, and business performance are clear.
❍ ❍ ❍ ❍ ❍
Communications about Company ABC’s business goals, strategies, and business performance are timely.
❍ ❍ ❍ ❍ ❍
AFTER 8
The Art of Asking Questions
On a scale of 1-5, 1 being the least likely and 5 being the most likely, please answer the following question:
BEFORE 9
My company offers the professional development training programs that I need (i.e., time management, business writing, and presentation skills).
The Art of Asking Questions
How likely are you to attend professional development training programs on:
Extremely Likely
Very Likely
Somewhat Likely
Not Very Likely
Not at all Likely
Time management ❍ ❍ ❍ ❍ ❍
Business writing ❍ ❍ ❍ ❍ ❍
Presentation skills ❍ ❍ ❍ ❍ ❍
AFTER 10
The Art of Asking Questions
Clear, Unbiased, Non-leading Questions Include Enabler Questions
Rating Scales Consistent With Questions Best Practice
Pilot Test Questions Before Survey Launch
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Data Analysis And Insight
42%
58%
66%
76%
81%
83%
0% 20% 40% 60% 80% 100%
You know how to access career development resources provided by Company ABC.
Your manager encourages career development for all employees.
You have access to appropriate mentors who can help you with your role.
You are able to fully use your skills and experiences in your current position.
You are building skills and knowledge that will help you in your future career.
You are provided the opportunity to learn new skills on the job.
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Data Analysis and Insight
Percent of Employees who “Agree Strongly” or “Agree Somewhat”
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Data Analysis and Insight
Percentages shown are percent of members who “Agree Strongly” or “Agree Somewhat” The red zones are areas in which the result is at least five percentage points lower than company total. The green zones are areas in which the result is at least five percentage points higher than company total.
HotZoneTM Chart
Data Analysis and Insight
Company Engagement
Score: 65% Engagement Score
High Potential Turnover
Internal Transfer
Employee Turnover
General Accounting 70% 2% 3% 5%
Taxation 62% 10% 0% 15%
Auditing 58% 10% 30% 50%
Marketing 45% 5% 10% 2%
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Link Employee Engagement Results with Performance Metrics
Data Analysis and Insight
Data Analysis Missing Data Patterns Overall and Subgroup Analysis Benchmarking Linking With Performance Metrics
Less is More No analysis paralysis
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Survey Results Feedback
When to Share? Managers Employees
How Much to Share? In What Format?
Presentation Report Internal Social Media
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Follow-Up Action Planning and Implementation Action Planning
Prioritization Resource Allocation Accountability
Communication – a process, not an event Pilot Study, Rapid Prototyping
Let success snowball, or not! Kotter’s 8-Step Change Management Model Measure Success
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Pi Wen Looi, PhD. www.NovacreaResearch.com
Follow me @Novacrea Phone: 510-926-2883
Email: [email protected]
Novacrea Research Consulting
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