Transforming your information into a competitive asset

è www.steria.com

A Steria capability overview

Transforming your information into a competitive asset

Business Intelligence solutions giving you the capabilities and tools you need to tap into your Big Data

02 | Transforming your information into a competitive asset è www.steria.com

Did you know...

Steria has more than 15 years’ experience as a trusted and innovative transformation partner for Business Intelligence (BI)

We have more than 850 skilled BI consultants and BI specialists in 16 countries We are the preferred supplier of BI services for leading companies across diverse sectors,

including financial services and the automotive industry As a leading systems integrator we integrate new BI applications and technologies with our

clients’ existing BI infrastructures We have strong but independent partnerships with key BI technology players, including

Ab Initio, IBM, Informatica, Microsoft, Oracle, QlikTech, SAP, SAS, Talend and Teradata We were the first company with a proven maturity model for BI – Business Intelligence Maturity

Model (biMM®) We assess the state of the market based on our biMM® with a periodical European Business

Intelligence Maturity Audit (biMA®) Survey We are a leading member of The Data Warehousing Institute (TDWI) community Many of our BI tools and methodologies are trademarked in Europe, including PROFILES®,

biMM®, biMA® and biGOV® Our Data Discovery Dashboard (DDD) tools and techniques have been used by governments

and private sector companies across Europe We have been involved in major database implementations across both private and public

sectors, building unique taxpayer and customer views for clients such as Orange, EDF and the French Ministry of Finance

Did you know… Steria used the PROFILES® methodology to support the French ministry of Finance’s e-government programme ADONIS creating a consolidated database for taxpayers from 100 regions. We smashed the estimated go-live migration timeframe of 100 days, reducing it to just one weekend.

Transforming your information into a competitive asset | 03è www.steria.com

Information is the lifeblood of the modern enterprise. Yet many organisations struggle with insufficient data quality and an inability to collect, process and visualise information for fast and accurate decision making.

Steria’s European Business Intelligence Maturity Audit (biMA®), one of the largest European studies of Business Intelligence and Big Data, identifies this lack of capability as one of a number of challenges facing business and the public sector today. The latest study also revealed a failure to put in place comprehensive BI strategies or invest in the appropriate level of BI resources.

Yet the BI landscape is changing rapidly as more and more channels create an exponential growth in data flooding into the enterprise. Mature technologies are available to help transform this Big Data into business insight, but organisations have yet to define a business case for Big Data and embed it in business strategy.

Transformation partner

As an innovative transformation partner for our clients’ entire BI programmes, Steria can help to turn your data into a trusted business asset. Our proven methodologies give you the building blocks for a sustainable ecosystem of architecture, processes and tools to drive your future BI initiatives.

Our strength as a global systems integrator means that, as well as developing your BI

solutions, we can integrate them with your existing technology landscape. We can manage your BI applications too.

We assess and define what you need to make information an asset and develop an appropriate BI strategy. We help to organise your BI governance appropriately so that it supports efficient information provision. Our BI architecture and technology specialists are adept at customising systems using innovative technology and flexible architectures. And we design analytical platforms that enable the effective use of information in business processes.

Trust your data

All of this combines to give you a robust approach to Data Management (DM) that ensures the trustworthiness of your data for effective analytics. You will have the DM capability you need to handle and disseminate information in line with

regulatory and commercial enterprise compliance requiring organisations to make their business processes more flexible.

We are also trusted to help our clients transform and operate their IT infrastructures and applications portfolios and we support them with business consulting, process optimisation and enterprise security architecture. We have a proven reputation for delivery excellence. Isn’t it time you took a closer look at Steria?

Transforming Business Intelligence for informed decision making How do you gain insight and competitive advantage from the proliferation of available data across your enterprise?

Did you know… Steria developed an innovative, customised planning solution based on a SAP Business Warehouse to give a leading multi-national automotive manufacturer an integrated financial product planning capability.

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Aligning business information with your strategic intent

Your BI strategy has a lot to deliver. It must address the rising cost of managing Big Data in the face of fragmented, heterogeneous and redundant information silos.

This fragmentation has led to a drop in information quality. Steria can help you transform this situation. We will instil trust in the information held within your enterprise. And we will ensure you derive maximum benefit from the tools and technology you have invested in to manage your data.

Defining strategies

Our BI strategy and BI governance teams have a proven maturity model (biMA®) that allows them to efficiently evaluate the as-is state and to-be scenarios of your BI landscape. Your own teams can be complemented by our BI specialists. Together they will develop and implement a BI strategy for the production and use of your different information assets. We leave no stone unturned as we define strategies for every aspect of your BI landscape: business capabilities, governance, technology portfolio, metadata and more.

With our methodical biSE and biGOV® frameworks we ensure your BI projects are delivered quickly and smoothly. Our experience in this area means you reduce the cost and risk of embarking on a BI transformation programme.

You gain a focused roadmap as the basis for your BI transformation. We can design a process-related BI organisation structure and introduce innovative sourcing models for different aspects of your BI. If your strategy recommends a BI Competence Centre, we can design this and integrate it with your current processes, offering our own resources as interim managers while your teams acquire new skills.

Future-proof BI projects

With our help your BI strategy will offer guidelines for transforming the potential opportunities of your data into a valuable information asset. It will ensure your future projects are aligned with business objectives and not focused on purely short-term outcomes. You will have the ability to evolve the maturity of your BI landscape,

reducing its complexity and assuring agility and flexibility.

An effective BI governance structure will allow you to match BI strategies across disparate business units. You will have well-established principles and guidelines for information quality, with transparent roles, processes and responsibilities. Costs can be reduced by avoiding redundancies in the technologies and removing duplicated functions in the tools used.

How do you turn a flood of data into a valuable stream of business information in the face of fragmented information silos and poor BI governance?

Did you know… Steria worked with one of the world’s leading chemical distributors to design a BI strategy for its Latin America business taking into account the diverse requirements of various stakeholders.


A flexible and sustainable BI architecture allows business users to access the tools and data sources they need to make informed business decisions. It enables them to carry out data analysis and respond to business need as and when required. However, many enterprises struggle to achieve this due to IT architectures that have grown in incremental steps, rather than as holistic solutions.

The on-going consolidation of the software and hardware market adds another challenge for the IT function charged with operating an effective BI system. Merger and acquisition activity has seen solution providers disappearing from the market and many new vendors with new technology approaches coming on the scene. This makes it difficult to assess the best tools for different BI activities and how products fit with each other.

Best-fit system

Steria brings to bear extensive BI architecture and system expertise in solutions and services that ensure you have the best-fit system for your BI requirements and maturity level. We draw on our experience with diverse technology providers to develop new architectures and process models for each client’s individual needs.

We support our clients with the following:

• Architectureadvisoryservice:wedesignand implement flexible and sustainable BI architectures and recommend the appropriate technology portfolios to align with specific use cases. This might include recommendations for data integration,

dashboarding, ad hoc reporting, or predictive analytics.

• Technologyexpertise:wehavelong-termpartnerships with leading technology providers, including Ab Initio, IBM/Cognos, Informatica, Oracle/Hyperion, QlikTech, SAP/BO, SAS, Talend and Teradata. These ensure that we have access to all relevant information resources and that we are:

• Aware of both the existing portfolios and the long-term strategies of leading technology providers

• Involved in the ramp-up tests for new solutions

• Participants in high quality education programmes.

Are you ready to unravel the complexity of inflexible BI architectures to deliver a single point of truth across your enterprise?

Customising systems using innovative technology

è www.steria.com06 | Transforming your information into a competitive asset

Did you know… Steria provided the UK Government’s Rural Payments Agency with an efficient Data Management and reporting solution enabling them to give the right information to the right people at the right time based on a single version of truth.


With our help, your BI architecture and technology will support a logical single point of truth across your enterprise. You will provide the business with seamless access to shared data pools as well as tools for analysing the data according to individual use cases.

Our vendor independence and partnerships with leading providers ensure that we can keep you on top of new technology developments that might enhance your BI landscape. The flexibility of your new BI architecture will mean that you can implement these new technologies quickly to rapidly reap the benefits.

Producing and using trustworthy dataDo your solutions for Data Management and Reporting & Analytics allow you to make effective use of your enterprise information?

Informed BI demands accurate and consistent data. Yet all too often business users feel they can’t trust the data they’re provided with due to inconsistent quality. This leads to poor business performance.

The availability of trustworthy data is also hampered by complex and costly data integration projects that are the result of limited use and re-use of standardised components. Instead, each project team attempts to integrate data from multiple sources in its own way.

With long-held experience in DM technology and integration methodologies, Steria can help you instil trust in the data your organisation holds. We also address the challenge that many enterprises face of poor Reporting & Analytics.

Right information, right place

With often conflicting information from a variety of sources, data fails to support business processes. It sits in silos and typically cannot be collected and used across functions. Our Reporting & Analytics tools and methods put the right information in the right place to improve decision making and allow you to

respond quickly to changing analytical tasks and demands.

Our range of toolkits uses methodologies and processes based on our proven approaches to managing your data efficiently and cost-effectively:

• TheSteriaDataIntegrationFrameworkcombines best practice models and concepts and ready-made standard solution components that reduce the development effort and ensure a consistent high level of data quality over time;

• Wehavedevelopedanddeployedourrobust PROFILES® methodology, proven across major banking, telecommunications and public sector organisations to deliver data integration, data migration and master data management (MDM) projects within tight timescales;

• Ourauditingandassessmenttools,predefined industrial reference models and standardised development and data integration methods will help you to achieve consistent, integrated master and metadata and standardised nomenclatures;

• OurestablishedDataDiscoveryDashboard(DDD) techniques will give you a better understanding of your organisation’s data. We will help you measure its quality and the impact this has on your current and future business outcomes.

Robust and scalable

With our help and a well-defined portfolio of Data Management services, you will gain a robust and scalable infrastructure for reliable DM and BI information that steers your operational processes. Projects that previously lacked predictability can now be planned in line with business strategy and will deliver the right level of data quality, information transparency and consistent master data.

Data that can be trusted for its accuracy and timeliness will improve decision making at every level in your organisation. Your Reporting & Analytics capability will support the effective use of information in business processes and ensure your organisation is compliant with reporting requirements.



Did you know… Steria worked with French telecoms company Orange to help it launch a mass market customer loyalty programme. We helped design and implement new DM processes, a new DM application and a new marketing data warehouse.


Our Business Intelligence and Data Management portfolio is built on more than 15 years’ experience in this specialist area. The solutions are complemented by our proven IT-enabled consultancy services and technology solutions that give you the agility you need to make change happen as quickly as possible:

• Transformation services: supporting the ongoing transformation of business processes, applications and IT infrastructure

• Consulting: making the most of our sector expertise to successfully implement strategic and organisational change

• Application development and system integration: from solution definition, design and development, to deployment and ultimate benefits realisation

• Testing and quality assurance: bridging the gap between application development and systems rollout

• Application management: agile, focused IT services based on guaranteed outputs and outcomes designed to optimise and maintain solutions

• Infrastructure management: meeting the drive for cost reduction, flexibility, performance improvement and growth

• Business Process Outsourcing: delivering a step change in business efficiency, agility and performance in functions such as HR and Finance & Accounting.

Our best-in-class consulting, solutions and implementation expertise is complemented by tailored BI solutions designed to ensure our clients manage their information to stay one step ahead of the competition.

We provided Air France KLM with a common decision tool allowing its sales people to share information. We also designed and empowered a Data Governance Board for a leading health insurer, for which we defined roles and responsibilities to ensure unified, consistent, accurate and timely data.

In the UK, we carried out the largest BI implementation for shared services in Europe on behalf of NHS Shared Business Services, Steria’s joint venture with the UK Government’s Department of Health. And the customer data warehouse we designed for Co-Operative Banking Group is enabling the marketing function to maximise the efficiency and benefits of its campaign management activity.

As a trusted Business Intelligence transformation partner, Steria supports your entire business transformation process. We will equip you to exploit your BI to its full potential.

Rising to the 21st century challenge of effective Business Intelligence Steria offers advanced BI and Big Data solutions that incorporate new business models, game-changing technologies and proven expertise in business process optimisation.

Did you know… Steria helped leading mobile telecommunication provider T-Mobile Germany design the processes for and then implement a BI Competence Centre. This is improving the quality of requirements definition and reducing time to market for new demands


Steria Business Intelligence solutions

We deliver specific BI services, solutions and innovations, including:

Find out more

Find out more about our extensive range of BI and Data Management services and solutions as well as our diverse portfolio of IT-enabled business services by visiting www.steria.com/our-solutions/cross-industry-solutions/enterprise-information-management or email [email protected]

Services:

• ApplicationManagement&Development

• BusinessProcessConsultingandImplementation

• BusinessProcessOutsourcing

• ChangeManagement

• End-to-EndTestingManagement & Governance

• InfrastructureManagement

• Operational&ITOutsourcing

• ProgrammeManagement

Solutions:

• BusinessIntelligenceMaturityModel(biMM®)

• BusinessIntelligenceMaturityAudit(biMA®)

• BIStrategyEvolution(biSE)

• BIGovernanceFramework(biGOV®)

• ReportingBook

• CognosAMEnvironment

• DataManagement

• DataDiscoveryDashboard

• PROFILES®

• DataIntegrationFramework

• MetaDataExplorer

• SingleViewoftheCustomerSolution

• SingleViewoftheCitizenSolution

• EnterpriseContentManagement

• DataLossPrevention

• Reporting&Analytics

Innovation:

• AdvancedAnalytics

• SelfServiceBI

• AgileBI

• InformationVisualisation

• MobileBI

• BigData

• AnalyticalEcosystemoftheFuture

• LogicalDataWarehouse

• InformationLifecycleManagement

• SocialMediaAnalytics

Groupe Steria SCA 43 - 45 Quai du Président Roosevelt F-92130 Issy-les-Moulineaux CEDEX France © Steria _ DoEBI001

For further information about our services visit www.steria.com

About Steria: www.steria.com

Steria delivers IT enabled business services and is the Trusted Transformation Partner for private and public sector organisations across the globe. By combining in depth understanding of our clients’ businesses with expertise in IT and business process outsourcing, we take on our clients’ challenges and develop innovative solutions to address them efficiently and profitably. Through our highly collaborative consulting style, we work with our clients to transform their business, enabling them to focus on what they do best. Our 20,000 people, working across 16 countries, support the systems, services and processes that make today’s world turn, touching the lives of millions around the globe each day. Founded in 1969, Steria has offices in Europe, India, North Africa and SE Asia and a 2012 revenue of €1.83 billion. Over 20%* of Steria’s capital is owned by its employees. Headquartered in Paris, Steria is listed on the Euronext Paris market.

*including “SET Trust” and “XEBT Trust” (4.15% of capital)