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Do you need to predict the true impact of business growth for a specific department or product line? Are you unsure which infrastructure items (servers and their logical software components) are serving which business applications and on which tiers response time for your transactions are taking place? Now you can get a valuable insight into the performance across all tiers of your enterprise data center environments. We’ll show you how you can combine business forecast information with infrastructure performance metrics and predict whether you have sufficient capacity to meet the needs of your business at both the component and service levels. Join us and find out how the combination of Correlsense SharePath and Metron athene® will provide you with a complete Capacity Management solution
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From Components to Real-User Transactions to the Business:
(How Metron and Correlsense Integrate to Provide an ITIL-aligned Capacity Management Solution)
September 22, 2011
Rich Fronheiser, Metron-Athene, Inc.
Agenda
• A brief overview of ITIL Capacity Management
• The need for both component data and transaction data to do effective Capacity Management
• How Sharepath can help you monitor your transactions
• How Athene can provide component data and business data and a framework for effective Capacity Management reporting, analysis, and planning
• How Athene and Sharepath can provide an integrated solution for effective Capacity Management
What is ITIL (v3)?
• Good practice for IT Service Management
• Based on the Service Management Lifecycleo Service Strategyo Service Designo Service Transitiono Service Operationo Continual Service Improvement
ITIL Capacity Management
• Goal
• Purpose
• Objectives
• Scope
ITIL Capacity Management
• Three levels of Capacity Managemento Businesso Serviceo Component
• Requirements most often flow “top-down” and data and information “bottom-up”
Capacity Management Activities
• Iterative activitieso Monitoring, Analysis, Tuning, Implementation
• Demand Management
• Modeling
• Application sizing
• Modeling
• Storing data in the CMIS
• Completing the Capacity Plan
Capacity Management: Basic questions that need answers
• What is the expected business growth next year, and how will it affect our IT infrastructure?
• Which infrastructure items (servers and logical components) are serving which business applications and services?
• How will the relationship between the underlying components affect services levels and in a wider context the business that uses them?
• Which infrastructure components can be consolidated without degrading service levels?
Today’s Capacity Management Challenge
Planning ahead to achieve service levels while managing:
Business Constant Change, M&A
Service Complex, Multi-Tiered Architectures, SOA
ComponentHeterogeneous, Dynamic (Virtualization,
Cloud)
Many kinds of data needed
• Business data
• Service data
• Component data
• Financial data
• Relationships
Sharepath from Correlsense
• Allows you to monitor all real-user transactions in production
• Allows you to capture statistics from all the hops in the infrastructure
• Builds a map that shows the relationships between IT components even in very complicated environments
• Provides statistics for many different functions in an organization, including Capacity Management
Real-Time Detection – The Key to Business/IT Alignment!
• Transaction Metering
• Mapping and Modeling
Network Firewall
Proxy
VirtualWeb
ServersDirectory
Server
Load Balancer
App Servers
Mainframe
DB
Partner App
ExternalCloud
Web Services
Msg. Broker
Firewall
VirtualWeb
Servers
App Servers
Partner App
Wire Xfer>$100K
Wire Xfer<$100K
How SharePath Works
o Patent pending technology
o No need for code change
o Stores 100% of all traffic –
by design
o No manual modeling
o Negligible overhead
Individual Transaction Path Detection
Transaction and Application Modeling
Auto-detection of dependency topology
Unprecedented Business/IT Visibility
Service Level Intelligence™
Auto-Detected Dependency Mapping
Multi-Tier Transaction Modeling
Jan
Mar
02040
Application Meter-ing
LDAP Mainframe
Shared Databases Shared Services
Database Application Servers
Web Servers Proxies
Aligning Business and IT for Optimized Planning
• Transactions are the missing link that tie together
infrastructure, applications and the business
Business
TRX
IT
Aligning Business and IT for Optimized Planning
• By tracking transactions through all hops, SharePath creates valuable, business-contextual data
Real User Experience
Application
Network
Infrastructure
Data for Key IT Initiatives
SharePath Data
Problem Isolation
BSM
SLAs
Roll Outs
End Users
Trends
athene®
17
Capacity Management Data / Information
athene®
18
Ad hoc drill down
athene®
19
Robust Reporting
athene®
• Component data can be captured or imported from
many different platforms and sources
• Business data can be imported into a central database
for use within Planning (trending and modeling)
applications
• Data can be captured and stored at all three levels of
ITIL Capacity Management – let’s see how Sharepath
data can be used within Athene to provide an
enterprise-wide Capacity Management solution
Athene/Sharepath Demo
Introduction
• How does SharePath integrate with Athene?
• How can it be used in the real-world?
• What value does it add?
Scenario
• Two applicationso Online Tradingo eBanking
• Hosted on multiple servers (UNIX & Linux)
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
21/07/2010
SLA Warning SLA Breach Average Response seconds
Online Trading Response Time - 21/07/2010
Data Integration
0
5000
10000
15000
20000
25000
30000
35000
21/07/2010
Customer Attributes Equity Orders Order Routing OT Risk Analysis
Online Trading Total Transactions by Type - 21/07/2010
Data Integration
0
10
20
30
40
50
60
70
80
90
100
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
21/07/2010
CPU Utilization Total Reported %, mercury Average Response seconds, resptime,OnlineTrading
Online Trading Response Time Correlation
Data Integration
0
500
1000
1500
2000
2500
3000
3500
21/07/2010
eBanking,Customer Verificatio,mercury Online Trading,OT Risk Analysis,mercury
Server Utilization by Application on the 18/07/2010 for mercury
Data Integration
• SLA’s are being breached, what course of action should we take?
• How much extra work can an application cope with?
• Should I move a workload or upgrade the server?
Questions
“A model is a simplification of reality, built for a specific purpose”
Models
Modeling Overview - Trending
Utilization U
Non-linear change in Response
Time R
R Response times are non-linear Traffic related queuing Lists, cache, freeslots Constraints of OS and network Constraints of RDBMS etc Feedback loops Non-intuitive.
Modeling Overview - Analytical
Modeling Challenges
• Which servers are hosting which applications?o Understanding the relationshipso Understanding the volumeso Understanding the resource consumption
• Accurately assigning resource usageo SharePath accurately captures the workload split
Modeling - Baseline
Modeling – scenario one
Modeling – scenario two
Summary
• Business runs on transactions, transactions run on IT o Transactions are the missing link betweeno Componentso Serviceso Business
• By using SharePath to fully track transactions and Athene to optimize capacity management o Valuable business/IT data is createdo Unprecedented visibility is gained
• Enabling Athene to use this valuable data drives better capacity management decisions and predictions
• Together, Correlsense and Metron provide the first
transaction-based capacity planning solution that is
capable of handling today’s business and IT alignment
challenges
Summary
QUESTIONS?
Further information can be found at
www.metron-athene.com
or by contacting
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