Trainers' House Change Managements Success Stories, case Kotipizza

CASE: KotipizzaHungry for sales

What is Kotipizza?

The largest pizza chain in Northern Europe, consisting of

more than 270 restaurants operating on a franchising

basis all over Finland

15.04.2023 2Trainers’ House – CASE Kotipizza

What is Kotipizza?

Founded in 1987, the chain is regenerating by updating its appearance,

developing its menus as well as continuously and increasingly

investing in responsibility


What is Kotipizza?

Kotipizza’s mission is to make the

world a better place one pizza at a time


5

FROM CARE ORGANISATION INTO A SALES

ORGANISATION

Trainers’ House – CASE Kotipizza 15.04.2023 6

Kotipizza is one of the most

long-term customers ofTrainers’ House


The cooperation started in 1996

and in the spring of 2013, it was time to continue with

sales management


We wanted to have a cohesive

and systematic operating model throughout our

field organisation


Marko FonsénDirector of Operations

Kotipizza

Regional Managers became Sales Managers and the focus was placed on a

goaloriented approach and management



Kotipizza

Kotipizza andTrainers’ House have

a long history behind them and it was natural to include them in the

discussion



Kotipizza

In the end, the trainer selection and tools were the

decisive factors



Kotipizza

The buying process was very long,

we did our groundwork really well and had already

modified our focus in the planning phase



Kotipizza

In this way, the project

was very successful!



Kotipizza

TURNING GOALS INTO

DAILY ACTIONS


Together, we converted business targets into

everyday activities using the Trainers’ House Impact Map tool

and on the basis of it, constructed a new management model

for the Sales Managers



Kotipizza

Impact Map was present throughout the cooperation and

the Sales Managersused it to address the relation between goals and activities

with the entrepreneurs



Kotipizza

The training sessions were not about sitting at

lectures but rather, people were constantly engaged

and we addressed everyday challenges at a very

practical level



Kotipizza

I have heard a lotof praise within the company:

”The best training I haveever participated in!”



Kotipizza

In Impact Map, it is easy to view

the goals and indicators we have set together



Kotipizza

We are able to see clearly what we need to do

on a weekly basis to achieve our goals



Kotipizza

The progress of the matters we agreed on

were monitored using the Pulssi Change

Management System



Kotipizza


A FUNCTIONING SALES

ORGANISATION

Trainers’ House – CASE Kotipizza 15.04.2023 24

As a result of the cooperation,

Sales Managers plantheir work better and we

avoided rushed ’putting out the fire’ situations



Kotipizza

I liked our trainer very much



Kotipizza

He was really committed to our cooperation

and we kept in close contact throughout the change project



Kotipizza

In this way, we were able to monitor our goals, the progress

of the work and the results



Kotipizza

The inclusive style of training also

gave space to the personnel!



Kotipizza

For example, an idea came up during the training about a Garlic War

in which restaurants challenge each other to compete in

additional sales



Kotipizza

At best, this generated

+400% of added sales!



Kotipizza

Through the sales managers’ management,quality has also risen and the

cooperation supports ourvisual change well



Kotipizza

I agree with my personnel in that this

has been the best training package I have beeninvolved in during my whole career



Kotipizza

Read more Change Managements

success stories on

www.trainershouse.fi


http://www.trainershouse.fi/

Change Managements CompanyTrainers’ House Plc

+358 20 33 3333 [email protected]

Niittymäentie 702200 Espoo

Finland

mailto:[email protected]

Business

Trainers' House Change Managements Success Stories, case Kotipizza