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Top 5 Reasons Why People Switch CRM
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Top 5 Reasons Why People Switch CRM
• Poor Customer Support
• Complexity
• High Cost
• Insecurity
• Data Inaccuracy
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Poor CustomerSupport
Complexity High Cost Insecurity Data Inaccuracy
Statistics of People Quitting CRM
• Poor Customer SupportAlmost 44% of global consumers have stopped doing their business with a brand due to the poor customer service. (In the U.S., it rises to 65%; in the UK, 72%.) Source: Microsoft State of Global Customer Service Report
• Complexity56% of CRM users face major difficulties in customizing their CRM and 49% in integrating with other apps. Source: Software Advice
• High Cost26% of customers leaves the brand because of its high cost.Source: Oracle Customer Experience Impact Report
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Reasons Why People Switch CRM
• Insecurity7% of CRM users are facing challenges in securing their data. In the market, you will find multiple products with different features, but the extent to which it protects the data will help you to maintain the trust with it’s customers.Source: Software Advice
• Data InaccuracyInaccurate data can have a direct impact on your revenue generation. Companies have lost nearly 12% of its revenue due to inaccurate data.Source: Experian
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Reasons Why People Switch CRM
Solution for Problems: World Class Customer Support
Customer SupportCustomer Support
Problem:
Most CRMs are trying to take their brand to the next level of comfort, without satisfying the existing customers.
Apptivo Solutions:
• World Class Customer Service Apptivo addresses the problem with quality customer service. Even a user who is new to Apptivo can easily find the solution to his problem with the Answers post by simply searching in Google.
• 24 x 7 Support Delivers 24 * 7 support consistently to all its global customers.
• Ticket Management Follows the process of ticket management to keep in track of all the opened and closed tickets for customers.
• Knowledge Centered Support Team Fixes the problem with perfect solutions by understanding the customer’s problems in their perspective.
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Simplicity
Customer Support
Problem:
Poor customization and integrations in CRM kills time and patience of the customers.
Apptivo Solutions:
• Effective IntegrationsWithin app integrations and third party integrations provides a swiftness in synchronization of data. Saves both time and energy by integrating with various applications to create, store and collaborate.
• CustomizationOffers customization capabilities that streamlines your business effectively according to your business needs. Apptivo is designed to make customization easy by drag and drop fields, adding or removing the custom attributes and fields, adding privileges etc.,
Integration
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Affordable Cost
Customer Support
Problem:
Investing a CRM in good prices is still a nightmare for many small and medium organizations.
Apptivo Pricing:
• Apptivo allows access to 40+ business apps for an affordable cost of $10/user/month.
• Within this price, Apptivo ensures customers get 24*7 support.
• Apptivo's pricing model guarantees all in one and for every one.Pricing
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Paramount Security
Customer Support
Problem:
High profile breaches have raised questions for enterprises about how secure their business data is in cloud CRM solution.
Apptivo Solutions:
• Apptivo is designed to ensure robust protection from internal threats through its strong IT policies and system administration.
• Also, robust protection from external threats through Role Based Access Control, Data Level Access, Field-Level Security and Collaboration, Views, Reports Security.
Security
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Ensures Data Accuracy
Customer Support
Problem:
It is said that the data becomes inaccurate or outdated each year with some estimates to be as high as 40%.
Apptivo Solutions:
Apptivo’s primary responsibility is to provide the accurate data to the customers without any duplicate records.
• Duplication CheckAlerts to prevent the duplication of records such as Contacts, Leads and Customers while creation.
• Implementation StrategyEnsures accurate and complete data through stringent quality checks and data verification process during implementation.
Accurate Mapping
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