Tips on Using Social Media

ToImprove Customer

Service

I know most of you know what a social media is and what a customer service is. But let us try to talk about both, first we will talk about social media. What is social media? Basically this refers to the means of interactions among people in which they create, share or exchange information using virtual networks. If you still have no idea on what social media is, the most popular social media site is the Facebook. But basically this is not only limited to social networks; there are still lots of things that a social media can cover. Now, let us continue. What is a customer service? Well from its word, this is a service that is done by employee for their customer. Basically it is a series of activities done by personnel to increase the level of customer satisfaction.

Since we already know what a social media and customer

service is, here’s the question.

How can we use social media to improve customer service?

Here are some tips:

Well of course you need to be on social media! As you can see there are lots of high tech tools that are used for communication and one of this is the social media. There are lots of companies and businesses that found an interesting way to reach their customers and improve their customer service and one of this ways is the social media.

Be on Social Media

Are you familiar with twitter? Well basically this is a social networking wherein you can only post limited text. To be exact you can only post a maximum of 140 characters which is called tweets. This is also known as microblogging service that enables user to read and send tweets. As you can notice most websites are connected to their twitter, you can use twitter to solve different issues by sending tweets. How can this help? This actually lessens the hassle between the customer service representatives, instead of calling all thousands of customer to solve the issues he or she can just post it on twitter wherein the tweets can reach the entire fans.

Twitter for customer Service

As stated above there are lots of ways now on where a customer can connect to the company or business. Live chat can also be installed on every social media websites that can be in need of customer service. You might think that a call can be the best way to approach a customer, but there are actually people who are not comfortable of talking on the phone. Some prefer to have a chat instead of call; live chat can also give the customer service a opportunity to inform a customer to any updates or news about your product or service.

Live Chat

Forum is also a form of social media. Forums can also be a way to communicate with customer. Basically in forums you can post any topic that you want and anyone that has joined the forum can reply or also post their own topic. Mostly people are posting in a forum about certain issues regarding the business or any concerns that needs to be fixed. Usually businesses are putting some guides and solution on the forum so that whenever a problem occurs, a customer can always look at the forum to check for possible solution for their problems.

Forums

A social networking site is one of the most popular types of website that can be used for the customer service. Twitter is also a social networking site, but the most popular is the Facebook wherein you can create a page where you fans can like it and gain notification every time you make an update. Usually the administrator of the page can also post about possible solution to what a customer need. Another is that he can also make use of the chat feature of Facebook to directly communicate with the customer. Since most people are on Facebook, they can easily gather all the fans and send message to them.

Social Networking Sites