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Presentation held at the Intranet Global Forum in New York on 25.10.2013 - includes a benchmark of Intranets by continents based on data of the Worldwide Intranet Challenge
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1
The Best
Intranets in
Europe
New York
25.10.2013
Stephan Schillerwein
www.schillerwein.net
www.intranet-matters.de
@IntranetMatters
Intranet Global Forum 2013 – Session «J»
2Photo credits: «kellerabteil», http://www.flickr.com/photos/kellerabteil/4229297126/
MarketBusiness Modell
WorkDigital
WorkplaceIntranet
Digital Business Transformation – Enterprise Design – Future of Work - …
3
Talk outline
Best (?)Benchmarking the Continents
Typical European Issues
Lessons Learned
4Photo credits: «Small», http://www.flickr.com/photos/small/73084669/
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About Stephan Schillerwein
15+ years of experience in Digital Media and Information Management, specializing in Intranets, Social Collaboration and the Digital Workplace
100+ projects at 50+ organizations of all sectors & sizes
Formerly Online and Intranet Manager at several large enterprises and Director of the Intranet Benchmarking Forum
Business computer scientist – speaks language of “both sides”
Author, conference speaker, jury member, blogger, …
Partner of the Worldwide Intranet Challenge Intranet & Digital Workplace Advisor
Project Focus:
Vision & Strategy
Coaching & Enabling
System evaluation
Intranet Methodology
360° Intranet Assessment
Findability
Lean specification
Organisational Concepts
…
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I’m also a collector of …
Intranet Names
Intranet Cases Studies
Digital Workplace Maturity models
…
All on http://www.intranet-matters.de/
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BEST (?)
8Source: MAN Diesel 2012, http://www.youtube.com/watch?v=PN1IyDvyA2o
9Photo credits: Upendra Kanda, http://www.flickr.com/photos/ukanda/4455286483/in/photostream/
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Some (personal) Favourites
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Barclays
Source: Digital Workplace 24, 2013
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StoraEnso
Source: Intranet Reloaded, 2013
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Tieto
Source: http://www.digitalworkplacegroup.com/2013/05/14/screenshots-tieto-has-most-operational-intranet-youve-ever-seen/
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Cowi: Project support
Source: i2 Summit, 2012
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Bosch: Who can help me with … ?
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Heineken: Social Learning
Credits: SmallWorlders
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SAP: Finding expertise
Source: SAP, 2010
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Enter: Gamification
Source: Digital Workplace 24, 2013
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ScreenshOtsbeyond This
Point
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BENCHMARKING THECONTINENTS
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And the winner is …
96.12
98.01
92.33
102.46
ASIA EUROPE UK NTH AMERICA
Based on 176 organisations who benchmarked their Intranets from an end-user perspective, 10-2013
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But it needs being put into perspective
96.12 98.01
92.33
102.46
64.898
146.216
ASIA EUROPE UK NTH AMERICA WORST BEST
Based on 176 organisations who benchmarked their Intranets from an end-user perspective, 10-2013
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Home of the Top 10 WIC-Intranets
1. USA (East Coast)
2. Continental Europe
3. Asia/Pacific
4. Middle East/Africa
5. Asia/Pacific
6. Middle East/Africa
7. USA (East Coast)
8. Asia/Pacific
9. USA (Central)
10. Central/South America
Weston Solutions
Milan Chamber of Commerce
Queensland Investment Corp
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TYPICAL (EUROPEAN) ISSUES
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Multi-language
27Photo credits:Catholic Church England and Wales, http://www.flickr.com/photos/27340278@N03/8571172529
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Sounds familiar?
Do you have a companylanguage?
Yes
Does everbody speak, readand write it fluently?
No
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No simple solutions
Budget
• Provide budgets for translation
• Offer free language education
• Both on global and local levels
New Role• Content Curators
• Both on global and local levels
Metadata• Multi-language thesaurus as backbone
• Enity extraction and tag suggestions
Perspective
• Bottom-up logic (instead of a «homepage»-centred view)
• Language on object (instead of «on page»)
• Make people and competencies findable
• Let people decide whether they want to use «google translate» (they do anyway)
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Worker’s Councils
31Photo credits: Jason Liu, http://www.flickr.com/photos/kirualiu/6955840377/
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Zeitgeist
?
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Fahr-
ver-
gnUgen
??
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Gummi-
BÄrchen
???
35Photo credits: Noema Pérez , http://www.flickr.com/photos/intercultura/2341487484/
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LESSONS LEARNED
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New Drivers of Excellence
1 Take a strategic design approach
2 Stop your Intranet projects
3 Get to the right level of technology-orientation
4 Stop ignoring the #1 problem for end-users
5 Adapt your “specification” to the new realities
6 Get real about social
7 Re-think your stakeholders
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… but don’t forget the #1 key Stakeholder
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«We need nothing short of a revolution in the way wecommunicate!»
- CEO of a global manufacturing company
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«Our future is increasingly shapedby public opinion. If we want to bepart of this, we first must learnhow this works internally.»- CEO of a not-for-profit organisation
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Continental: Real Core Values … that supportan culture of Social Collaboration
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TO SUM UP
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Source: http://www.wallpaperlibrary.net/12261/2013/albert-einstein-wallpapers-quotes/albert-einstein-wallpapers-quotes-2/
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Thank you !
Taking the next step in Digital Transformation - together