Tco reduction-service-improvement

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  • 1. ORSYP 2013 TCO Reduction and Service Improvement Webinar April 4th, 2013 13.30-14.30 PM Anne Plancius apl@orsyp.com 1
  • 2. Agenda What is TCO 13.30 - 13.35 Components of TCO What is a service 13.35 - 13.40 Cost components of a service Capacity management 13.40 - 13.45 Processes Sysload & Capacity Management 13.45 - 14.15 Best Practice Demo and Questions 14.15 - 14.30 2
  • 3. TCOTotal of direct capital investment in hardware and software plus indirectcosts of installation, training, repairs, downtime, technical support, andupgrading. TCO = CAPEX + OPEX 3
  • 4. Agenda What is TCO 13.30 - 13.35 Components of TCO What is a service 13.35 - 13.40 Cost components of a service Capacity management 13.40 - 13.45 Processes Sysload & Capacity Management 13.45 - 14.15 Best Practice Demo and Questions 14.15 - 14.30 4
  • 5. ServiceA service is a means of deliveringvalue to customers by facilitatingoutcomes customers want to achievewithout the ownership of specific costand risks. 5
  • 6. Agenda What is TCO 13.30 - 13.35 Components of TCO What is a service 13.35 - 13.40 Cost components of a service Capacity management 13.40 - 13.45 Processes Sysload & Capacity Management 13.45 - 14.15 Best Practice Demo and Questions 14.15 - 14.30 6
  • 7. Capacity ManagementThe Process responsible forensuring that the Capacity of ITServices and the ITInfrastructure is able to deliveragreed Service Level Targets ina Cost Effective and timelymanner.Capacity Management considersall Resources required to deliverthe IT Service, and plans forshort, medium and long-termBusiness Requirements. 7
  • 8. Agenda What is TCO 13.30 - 13.35 Components of TCO What is a service 13.35 - 13.40 Cost components of a service Capacity management 13.40 - 13.45 Processes Sysload & Capacity Management 13.45 - 14.15 Best Practice Demo and Questions 14.15 - 14.30 8
  • 9. Capacity Management & Sysload 9
  • 10. Unique Technology / Architecture No Centralized Data Base to License and Manage10
  • 11. The Sysload Solution: SP Portal Meta metrics: immediate overall health analysis Raw technical data transformed into valuable information Provide simple analysis of server saturation/utilization Processor subsystem Memory subsystem Disk subsystem The Processor Network subsystem Waiting Threads > 2 AND is saturated - IF THEN Alert generated Total CPU > 90% and saturation For more than 3 seconds level is tracked Analysis carried out in real-time by the agents and historic data is stored locally Metametrics are used by SP Portal for health reports Can compare several different types of server on the same basis11
  • 12. The Sysload Solution: SP PortalDecision Reporting & Capacity Management Produce periodic or on demand reports Server health ( IT weather) Resources usage per applications Forecasts and Trends Virtualisation : infrastructure vision 12
  • 13. The Sysload Solution: SP Portal Saturation Report example13
  • 14. The Sysload Solution: SP Portal Decision Quadrant User Dissatisfaction ROI14
  • 15. SP Portal : What-If Capacity Planning New step into Capacity Management with a What-If Capacity Planning feature (modeling) Use cases: I have 3 new servers that are coming to production next month; on which physical machine can I run them? If I consolidate my 15 applications on 3 servers, how do I need to size my servers? If I move one Websphere instance away from the main Websphere server, do I meet the Operational Level on CPU utilization? I expect a 30% workload growth on the Web server over Easter, is it going to cope with it? 4 simulation scenarios in SP Portal: Search for Resources Add a Workload Remove a Workload Increase a Workload 15
  • 16. Best practice: consolidation project analysis 90% under-used (377/421) 8% well optimized (34/421) 16
  • 17. TCO & Sysload Postpone investments Monitoring Alerting 17
  • 18. Agenda What is TCO 13.30 - 13.35 Components of TCO What is a service 13.35 - 13.40 Cost components of a service Capacity management 13.40 - 13.45 Processes Sysload & Capacity Management 13.45 - 14.15 Best Practice Demo and Questions 14.15 - 14.30 18
  • 19. Questions? 19
  • 20. Next ORSYP Webinars April 16th 2013 Automation: the difference between Runbook (IT process automation) and Workload (job scheduling) Register>> May 16th, 2013 Monitoring and Service Management add Business Value Register>> June 20th, 2013 IT Operations and Lean IT Register>> 20
  • 21. ORSYP 2013 TCO Reduction and Service Improvement Thanks for your attention! Anne Plancius apl@orsyp.com 21