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Speak Geek Liana “Li” Evans, Director of Social Media Serengeti Communications SES New York – March 2010

Talking to Your IT Department About Social Media Marketing - Speaking Their Language

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This presentation was given during the "Speak Geek" session at Search Engine Strategies in New York in March 2010. The presentation addresses the factors social media marketers need to take into account when launching their strategies and dealing with their IT departments. Check out http://www.socialconversations.com for more!

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Page 1: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Speak GeekLiana “Li” Evans, Director of Social MediaSerengeti Communications

SES New York – March 2010

Page 2: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Yes… Girls Can Be Geeks Too

Page 3: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

My First Love….

Page 4: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Who Are We Talking About?

• IT Department– LAN/WAN – System Admins– Network Security

• Programming– Database Programmers– Web Programmers– Application Developers

Page 5: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Social Media & The IT Department

• Bring Your IT Department in EARLY

• This “guys” are likely early adopters

• They understand what will & won’t work in your plan

Page 6: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Make Them Your Friends

Page 7: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Early Adopters

• Most likely your IT department has known about the social media tactics you choose to implement a lot longer than you

– They know the ins and outs– They’ll understand potential pitfalls– They will quickly know if what you are wanting to

do is possible

Page 8: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Social Media Platforms

• Can it integrate with your existing site/systems– Databases, coding, CRM, analytics, etc.

• What resources will it take to install– Time & staff

• Do you need special equipment?– More servers, faster connections, etc

Page 9: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Getting Access!

• Work with your IT department to get access to social media sites you are going to use

• Create Usage Policies

• They Monitor Usage

Page 10: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Big Sites & Social Media

• Can you make roll out easy?– Templates– Automation

• Will the way your site is designed/coded prohibit content from easily being shared?– Frames, where data is pulled from,

personalization

Page 11: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Can Your Site Handle It?• Going Viral– Will your site handle the traffic– What happens if your site goes down

• Getting Dugg– Tons of traffic really fast can bring down servers– Will you sacrifice paying customers for “junk” traffic?

Page 12: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Make Friends….Because….

Page 13: Talking to Your IT Department About Social Media Marketing - Speaking Their Language

Contact

Director of Social Media

Serengeticommunications.com

[email protected]

SocialConversations.comTakeitInHouse.com