View
960
Download
1
Embed Size (px)
DESCRIPTION
SunGard Availability Services delivers secure, resilient IT infrastructure and organisational availability services through a unique combination of scalable, managed IT production environments and Workplace Recovery centres, with the added benefit of remote access solutions for your workforce: Connected via our private network across our multiple locations and all supported by experience gained from five decades of keeping businesses resilient.
Citation preview
CONSULTING SERVICES
MANAGED SERVICES
BCM SOFTWARE
RECOVERY SERVICES
AVAILABILITY SERVICES INFORMATION AVAILABILITY... DELIVERS
More than 10,000 customers worldwide
100% recovery success in over 30 years in business
3,400+ invocations supported
Over 5 million sq ft of operations space
80+ highly-resilient facilities worldwide
A dedicated, redundant global network
25,000+ end-user positions worldwide
40+ mobile recovery units, globally
Supporting more than 30 platforms – including virtualised environments
Operational structure and best practices backed by SAS 70 Type II & ISO 9001 certification and PCI DSS-compliant facilities & processes and BS 25999
Seven-times winner of the ’Business Continuity Service Provider of the Year Award’1
2010 Excellence in Infrastructure Management Winner1
2008 winner of the Outstanding Excellence in Business Continuity and the Data Centre Strategy of the Year Award1.
Established in 1978, SunGard Availability Services has been keeping our customers’ people and information connected for five decades: providing live production support during system recoveries, or by helping ensure business critical systems are safely managed 24/7 by ‘intelligent hands’.
We understand that this ‘Information Availability’ is vital to ensuring that when they partner with SunGard, our customers can rely on us to make the everyday happen for theirs.
With the blurring between traditional disaster recovery (DR) and the 24/7 availability facilitated by managed services becoming more apparent as Recovery Time Objective (RTO) and Recovery Point Objectives (RPO) continue to become more ambitious; SunGard Availability Services has naturally evolved its solution set to address this need.
2
WHY CHOOSE SUNGARD AVAILABILITY SERVICES?
RELY ON US
3
In addition to our enviable pedigree, SunGard is now regarded as one of the 15th largest managed hosting services providers2. Our data centre strategy won the award of the same name in 2008. Broad Group has also shortlisted SunGard’s Managed Services capability in their annual awards3, whilst Intellect turned to us to chair its Data Centre Group.
So from Consulting and Business Continuity Management (BCM) Software at one end through Recovery Services to Managed IT and cloud-based Infrastructure as a Service solutions at the other, we can meet our customers’ needs across the Information Availability spectrum with the single aim of keeping them running – no matter what.
For organisations looking to maximise OpEx and reduce CapEx, SunGard’s proven experience, operational scale and financial strength mean that our
business and IT availability solutions are not only robust and flexible, but cost-effective too.
You can therefore protect the links between your people and the information on which they depend, service your customers, fulfil your corporate strategy and satisfy financial, operational and IT priorities.
With SunGard your:
Information Availability regime meets the strategic needs of the business
IT infrastructure is stable, efficient and cost-effective
Data storage and retrieval arrangements match business needs
Systems and data are secure and accessible
Organisation is prepared for any eventuality.
More than 10,000 organisations worldwide can tell you that SunGard Availability Services is the trusted high-performance partner they need to ensure that their IT operations never let them down – and always keep them at the top of their game.
They can speak to our ability to ensure optimal operational performance, the highest levels of Information Availability and extremely rapid and complete recovery from unplanned interruptions.
Whether yours is a small company serving local markets, a dynamic mid-size enterprise or a large multinational organisation, you will benefit from responsive, customised solutions from SunGard that help increase the efficiency of your IT operations and augment the value that information technology provides to the business.
Isn’t it time that you relied on us too?
“SunGard’s experience and track record counted for a lot.We knew we were getting a service we could rely on”
Tom Mackrell, Compliance Manager, Castle Cover
4
About SunGard
Availability Services is a division of SunGard Data Systems, the largest privately held business software and services company on the Forbes list of private businesses, serving more than 25,000 customers in more than 70 countries, including the world’s 25 largest financial services companies.
With revenues of $5.6 billion, a 21% CAGR and 10% organic growth, SunGard has enviable financial strength, of which Availability Services represents 26%:
Worldwide = >$1.5 billion (2009)
Europe = $301 million (2009)
UK = £162 million (2009).
Other divisions include Financial Systems, Higher Education, and Public Sector.
Dedication
Availability Services has over 2,500 Information Availability professionals at hand: 100% customer focused, 82% client facing, 50% technical experts with continuous Board-level commitment to customer experience.
Commitment
With more than 30 years in the business, SunGard’s steady growth reflects our continued ability to answer your needs in an ever-changing industry.
RELY ON OUR STRENGTH
5
To stay ahead of the curve, we continue to innovate and develop our infrastructure and services, supported by substantial investments. We’ve invested $hundreds of millions every year to enhance our capabilities – from tools and skilled personnel, to data centres and technologies (in 2009, we invested £29.7 million and €8.7 million to support European Availability Services customers alone).
Innovation
As pioneer and leading global provider of Information Availability and business continuity, SunGard was first to deliver:
Recover Anywhere True ‘Rollback’ capability via a standardised approach and the deployment of award-winning Networking Solutions1 IBM Mainframe & Mid-range Recovery UNIX Recovery – both Sun and IBM Dealing Room Recovery Workplace Recovery Business Continuity Management Consulting Contact Centre Recovery Enhanced Recovery Continuity Services for the ‘Always On’ world Monitoring Solutions Vaulting Solutions International Services British Standard/ISO accreditation.
Recovery Services
Workplace Anywhere – >25,000 end-user seats worldwide for employees displaced by disaster. Each is equipped with a common operating environment and access to voice and data communications.
Recover Anywhere – Using virtualised desktop and softphone technology to extend recovery further into your business. Recover Anywhere offers full IT workstation experiences without the need to deploy physical assets – staff can work remotely and fully participate in operations to help resume normal levels of productivity faster.
Technology Recovery – SunGard recovery facilities are among the safest places to access hardware and protect applications, data and networks. Customer systems are backed up by redundant infrastructure and network connections, all guarded by SunGard security personnel and systems.
QuickShip & Mobile Recovery – Our range of pre-packed and mobile recovery services bring the technology to you, enabling near normal business operations while your office or data centre is being restored.
Long-term Recovery – In the event of major loss, we can construct buildings from modular blocks within days. These are equipped with all the furniture, generators, uninterruptible power supply, communications systems and technology you need to keep going.
Systems Testing – We are experts at replicating our customers’ system set-ups – no matter how unique – in our data centres.
Enhanced Recovery – By creating mirror systems, our customers, using broadband communications can successfully and securely conduct remote tests anywhere in a safe environment, saving our customers hundreds of thousands of pounds in travelling and test costs whilst also reducing carbon emissions resulting from car and plane journeys.
6
Consulting Services
SunGard’s BCM Consulting
CHOOSING THE RIGHT SOLUTIONS FOR YOUR INFORMATION AVAILABILITY NEEDS
The SunGard Information Availability Continuum model helps you matc a combination of services to cover each aspect of your business accord
INFORMATION AVAIL
Recovery Managed Reco
Hours
Recovery Centres, Data Cent
Serv
ices
Ope
ratio
nal R
isk
Con
sulti
ng &
Aut
omat
ion
Tool
s
Tech
nolo
gy In
fras
truc
ture
C
onsu
lting
Recovery Managed Reco
For your workfo
BCM Programme Management
BS 25999:2 Gap Analysis
Business Impact Analysis
BCM Risk Assessment
Supply Chain Review
Continuity Strategy Definition
Developing & Implementing a BCM Response
Incident Management
Managed Testing
BCM Training & Awareness.
ICT Consulting
ICT Resilience Review & IT Capability
Assessment services: – Network Infrastructure – Infrastructure feasibility – Virtualisation
– Technical Recovery
– Backup & Storage
Security Audit
Penetration Testing
Social Engineering
Technical Recovery Documentation
PCI/DSS Compliance
Data Profiling & Trend Analysis
Exchange Server Services.
7
BCM Software – Continuity Management Solution (CMS)
CMS: Enabling comprehensive and professional business continuity planning across the enterprise.
SunGard’s BCM Software offers business risk assessment, business continuity plan development, and emergency notification in the event of a business disruption.
Managed Services
Cloud-based Infrastructure as a Service – Our fully-managed enterprise-class private cloud service is a natural progression for Information Availability strategies. Delivered on shared infrastructure across our fully resilient UK Technology Centres, SunGard’s IaaS delivers computing power, data storage and associated security and connectivity on an almost zero CapEx basis.
– Connect: Public & private connection services
– Secure: Managed virtual firewall
– IP Network: Monitoring, management & load balancing
– Compute: Core, processor and memory provision, O/S & DBA management
– Store: Managed storage, Replication & snapshot services, Offsite backup.
Secure Hosting Services – Provided within highly resilient data centre space as either rack space or caged area with redundant power supplies. All of which is supported with helpdesk services and intelligent hands.
Platform & Device Monitoring – Monitoringand portal reporting services by device, platform, application, database or website. Environmental monitoring also available.
Security & Network Management – Providing firewall management as well as intrusion detection and penetration testing services coupled with internet and network access.
OS & Database Management – Managing equipment, operating systems, and databases as well as providing load balancing solutions.
Vaulting & Replication – Automated off-site backup, archive and retrieval of data as well as mirroring solutions.
LDRPS® to build and maintain plans with the industry standard planning tool
BIA Professional® to analyse disruption impacts and identify recovery objectives
Risk Assessment to identify and measure potential threats to any location
Vendor Assessment to simplify the process of gathering and analysing vendor resiliency and compliance
Work Force Assessment to provide a clear understanding of work force criticality and availability to strengthen recovery efforts
NotiFind® to send and receive communications whenever necessary by way of several options
Incident Manager® to manage response and recovery efforts during any disruption.
h your preferred recovery time to the SunGard service. You can choose ing to how time sensitive it is. This way you only pay for what you need.
ABILITY CONTINUUM
very Managed Hosting
Availability Continuous
res & Dedicated Communications Networks
Infrastructure as a Service
very Managed Hosting Infrastructureas a Service
rce and IT infrastructure
8
NETWORKING SOLUTIONS – A BACKBONE FOR INFORMATION AVAILABILITY
Hubbed from two fully-resilient Technology Centres, with different carriers offering diverse and separate dual and/or multi Gigabit and Terabit connectivity into all locations. SunGard offers the highest levels of resilience of any organisation in our industry via an award-winning National Network1 designed specifically to support all your Information Availability needs. Our ‘virtual’ campus of Workplace Recovery and Technology Centres delivers unparalleled robustness and flexibility; and as part of the SunGard Global Network, provides customers with unrivalled connectivity on a regional, national and international basis.
Coventry
Leicester
Stockport Dundee
Warrington
London – CRC
London – SBRC – SBR
London – SBRC – PG
London – DRC
Livingston
Theale
Poole
LTC Hounslow Docklands TC2
Elland TC4
Woking TC3
Bristol
Crawley
Leatherhead
MultipleCommunications
Providers
Workplace Recovery Centre
Fully Resilient Technology Centre
SunGard National Network (UK)Flexible, resilient, scaleable connectivity:
Gb – single feed
Tb - 'ScaleNet' optical feeds
>Gb - dual, diverse feeds
Gb – dual, diverse feeds
Borehamwood
Dundee
Livingston
Warrington
Stockport
Coventry
Leicester
Bristol
Poole
TC4EllandTechnical
Operations Centres 1 & 2 Dublin
Dundee
Livingston
Warrington
Stockport
Coventry
Leicester
Bristol
Poole
TC4EllandTechnical
Operations Centres 1 & 2 Dublin
Fully Resilient Technology Centre
Workplace Recovery Centre
Technical Operations Centre
Key
LONDON
Theale
Borehamwood
Leatherhead
Crawley
South BankRecovery Campus
DocklandsRecovery Campus
ONDON
CityRecovery CampusLTC
Hounslow
TC3Woking
TC2Docklands
9
SUNGARD WORKPLACE RECOVERY & TECHNOLOGY CENTRE LOCATIONS IN THE UK & IRELAND
10
A SELECTION OF OUR CUSTOMERS
1 CIR’s Business Continuity Awards. Business Continuity Service Provider 2009, 2006, 2005, 2002, 2000,1999 (finalist: 2008, 2007, 2004, 2001); Data Centre Strategy 2008 (finalist 2009); Most Innovative Service 2006 – SunGard National Network.
2 Tier 1 Research Summer ‘10 – Managed Hosting Global Report.
3 Broad Group: Data Centres Europe Best Risk Mitigation Service Provider – (finalist 2009).
Alexander Forbes
Allen & Overy LLP
Ansbacher & Co Ltd
Aviva
Baillie Gifford
BDO Stoy Hayward LLP
British Medical Journal
Dominos Pizza Group
EDS Food & Drink Federation
Great Ormond Street Hospital
Gullivers Travel Associates
Homeloan Management Limited
In Practice Systems Ltd
Irwin Mitchell
James Galt Toys
Kingston Asset Finance Ltd
Leicester City Council
Marks & Spencer
Mediasurface Europe Limited
New Star Asset Management
Northgate Information Solutions
Sainsbury’s
Severn Trent Water
Standard Bank
The London School of Economics and Political Science
TNT
University Hospitals Coventry & Warwickshire NHS Trust
Virgin Media
Weightmans
SunGard delivers when ‘it’ happens, not if – the difference our investment in our people, recovery locations, technology, infrastructure, service delivery and attention to customer experience makes – all culminating in an unblemished track record of recovery and availability support...
AWARD-WINNING INFORMATION AVAILABILITY
11
Business Continuity Awards10th Anniversary Award Outstanding Excellence in Business ContinuityWinner 2008
Business Continuity Service Provider Winner 2010, 2009, 2006, 2005, 2002, 2000, 1999 Finalist 2009, 2008, 2007, 2006, 2005, 2004, 2002, 2001, 2000, 1999
Most Effective Recovery Winner 2006, 2005, 2000 Finalist 2010, 2009, 2008, 2007, 2003
Most Innovative ServiceWinner 2010, 2006, 2004, 2002 Highly Commended 2005 Finalist 2009, 2003, 2001, 2000
Most Innovative SolutionFinalist 2010
BCM Planning Software Finalist 2010, 2009, 2008
Excellence in Infrastructure ManagementWinner 2010
Data Centre StrategyWinner 2008 Finalist 2009
Business Continuity TeamFinalist 2010, 2009
Business Continuity Strategy Finalist 2010, 2009
Excellence in Business Continuity in InsuranceFinalist 2010
Power StrategyWinner 2001 Finalist 2001
Business Continuity Manager Finalist 2010
Business Continuity Consultant Winner 2006 Finalist 2008, 2005, 2004, 2003, 2002, 2001
Industry PersonalityFinalist 2009, 2005
Newcomer Finalist 2008, 2007, 2003
Lifetime AchievementWinner 2001 Finalist 2001, 2000
Data Centres Europe AwardsBest New European Cloud ServicesFinalist 2010
Judges Award for Outstanding Contribution to the Data Centre SectorFinalist 2010
Best Regional European Data CentreFinalist 2010
Best Risk Mitigation Service ProviderFinalist 2009
OpRisk & Compliance AwardsBusiness Continuity Strategy & Planning ServicesWinner 2007
Business Continuity Planning SoftwareJoint Winner 2007
Financial-i Leaders in Innovation AwardsBest & Most Innovative Disaster Recovery & Business Continuity SupplierWinner 2009, 2008, 2007
The Information Security AwardsWinner 1997
2010
2010
WINNER
Most In
novative Product of the Year
2010
2010
WINNER
Bu
si
ness Continuity Service Provider of the Year
2010
2010
WINNER
Excellence in Infrastructure Managem
ent
2010
2010Business Continuity Management
Planning Software of the Year
SHORTLISTED
2010
2010Business Continuity Team of the Year
SHORTLISTED
2010
2010Most In
novative Solution of the Year
SHORTLISTED
www.sungard.co.uk
© 2010 SunGard Availability Services (UK) LimitedSunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
SunGard Availability ServicesSunGard Availability Services delivers secure, resilient IT infrastructure and organisational availability services through a unique combination of scalable, managed IT production environments and Workplace Recovery centres, with the added benefit of remote access solutions for your workforce: Connected via our private network across our multiple locations and all supported by experience gained from five decades of keeping businesses resilient.
Managed ServicesSunGard’s Managed Services give you the IT resources and skills you need to ensure availability, reliability, security and cost-efficiency. Yet we leave you in full control of the systems, applications and data that drive your business forward. Meanwhile our enterprise-class Infrastructure as a Service ‘private cloud’ delivers computing power, data storage, security and connectivity for almost zero CAPEX.
Consulting ServicesWe help you get risks under control, thereby safeguarding your profits, operations, customers and reputation by leveraging our industry-acknowledged operational risk management expertise. From business continuity management to the full lifecycle of technological solutions, we deliver results unique to your business because our start point is always your business needs
United Kingdom & European Head Office12-13 Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW
t: 0800 143 413e: [email protected]: www.sungard.co.uk
Information Availability you can trustSunGard Availability Services understands how vital Information Availability is to protecting key operations, servicing customers, preserving reputation,maintaining profitability and engendering stakeholder confidence. Over 10,000 customers trust us to keep their people and information connected. Trust us to do the same for you.
Recovery ServicesInterruptions to business are difficult to predict, but SunGard customers know that when disaster strikes, they are always ready. With the widest range of effective solutions SunGard ensures that any business impact is minimised, returning you quickly back to business as usual.
BCM SoftwareOur industry leading suite of BCM Software allows you to develop a world-class BCM regime, to manage your preparedness, and any business interruptions you experience. It ensures your staff and customers are fully informed, and that the right people and resources are deployed at the right time.