I gave a keynote presentation in London at the Online Information Summit on the State of Enterprise 2.0. The presentation data came from a research study Chess Media Group conducted which included responses from 234 practitioners and executives from around the world. Enjoy!
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1. Jacob Morgan Principal, Chess Media Group Author of
Twittfaced The State of Enterprise 2.0
2.
Principal, Chess Media Group
Author of Twittfaced
Author offorthcoming The Collaborative Organization, McGraw
Hill
Blogger on enterprise and customer collaboration:
SocialBusinessAdviser.com
Traveler, Chess Lover, and Explorer
Twitter: @JacobM
3. Why are we here? 4. 5. Social is what happens when you remove
the business value from collaboration 6. 7. The State of Enterprise
2.0 Collaboration Report
234 practitioners around the world (34% from Europe)
30% over 10,000 employees
24% C-level respondents
Operations/IT, Sales/Buss.dev, Marketing are top functional
roles
Technology, Consulting, Professional services companies top
respondents
8. Business Drivers 9. Who sponsors it? 10. Full-feature
platforms 11. Target employee engagement 12. Engagement by company
size 13. Structured or unstructured? 14. Where resistance comes
from 15. Strategy development 16. Value paradox Did you define
KPIs? How close did you come to meeting KPIs? 17. How crucial is
ROI? Was anecdotal evidence enough to justify the investment?
Solving a business problem just as good as ROI? Is solving a
business problem/achieving an objective just as good as showing an
ROI? 18. 19. 5 Key Findings
Business managers and IT working closer together
Weak focus on strategy before technology
Organizations are stuck in the value paradox
Solving a business problem is as good as showing an ROI
Combination of Structure/Unstructured approach is most
successful
