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Overview of StarTek
Citation preview
The Customer Experience
Experts
Serving the needs of our clients and their customers
The
StarTek Advantage
Great Service Levels
Flawless Execution
Superior Quality Rankings
Proactive Response
Creative Solutions
Speed of Execution
Strong Client Relations
Focus on Customer Needs
Open and Honest Culture
Easy to Do Business With
The
StarTek ChoiceMulti-channel capabilities and a variety of delivery options
Reaching your customers through their preferred communication channels
Voice
Chat
IVR
SMS Text
Social Media
Providing you with a choice of delivery options
• Onshore- US
• Near shore- Costa Rica
and Canada
• Offshore- Philippines
• StarTek @Home
The
Customer Lifecycle
We manage the customer experience across the customer lifecycle
• Acquire
• OnBoard
• Service
• Grow
• Retain
The
StarTek SolutionA comprehensive list of services
• Sales• Provisioning• Order Management• Customer Care• Technical Support• Up-sell/Cross-sell programs• Receivables Management• Save Desk
Services that manage the experience across the customer lifecycle
• Improvement in net sales up-sell and cross-sell
The
Result
• Higher Level of Customer Satisfaction
• Improved Customer Retention
• Greater Likelihood of Customer Recommendation
• Increased Cost Efficiencies
• Increased net sales, up-sell & cross-sell
A higher return on your
Investment