Software AG SIAM Workshop Report

Software AG

SIAM Workshops

March 2014

SIAM Workshop Report

Toby Hart, Client Director, Software AG

Tommy Butler, Territory Manager, Software AG

Subtitle if necessary goes here

SIAM Workshops Week 1, March 2014. March 2014

©2014 Software AG. In confidence. Page 2 of 16

DOCUMENT INFORMATION

Authors:

Software AG: Toby Hart, Tommy Butler

Date: March 2014

Table of contents

1.0 Introduction 3

2.0 SIAM elements prioritisation exercise 5

3.0 SIAM prioritsation by attendee, mapped to average responses. 6

3.1 Organisation A 6

3.2 Organisation B 7

3.3 Organisation C 8

3.4 Organisation D 9

3.5 Organisation E 10

3.6 Organisation F 11

3.7 Organisation G 12

4.0 Contacts 13

4.1 Software AG attendees: 13

4.2 Inproc attendees 13

5.0 Reference materal 14

5.1 Tools for SIAM: 14

5.2 SME business consultancy for SIAM - Inproc: 14



1.0 INTRODUCTION

UK Government is determined that Service Integration and Management, SIAM, will let an

organisation manage the service providers in a consistent and efficient way, making sure that

performance across a portfolio of multi-sourced goods and services meets user needs. But, what

are the key elements that will drive a successful SIAM implementation and where do you start?

Software AG SIAM workshops were created to deliver a pragmatic view of the challenges that

implementing SIAM presents and how they may be addressed. The sessions were highly interactive

and we thank all the participants for openly offering their views and experiences.

Teaming with SME consultancy Inproc, the objective of the workshops was to deliver an

experienced and usable approach to implementing SIAM, during which the attendees could discuss

their goals, prioritise those elements important to their organisation and discuss those choices with

expert practitioners that have overcome these challenges before.

A key observation from the workshops was the range of different business objectives across the

departments and the varying opinions of how the transitioning to a SIAM model could help them

achieve their goals. Each was derived from improving the way things are done today, providing

scalable more efficient technology whilst ensuring continuity of service to the business.

The three highest ranked objectives on average from participants were as follows:

1. Make business changes faster – highlighting the shift towards departments being able to

react quickly to changing needs whether that is of the citizen, changing government

policies or provision of new innovative services with the UK public sector digital

transformation. This is a key driver for commercial and financial institutions who want to

be able to react to customer and policy demand quickly to ensure they deliver valuable

business services.

2. Design services from a user perspective and not from the constraints of a supplier -

Organisations are frustrated at being restricted by the capabilities of incumbent suppliers,

and the costs and contractual obligations associated with making changes. With the

transition to a SIAM model, a common objective was to utilise the tower structure to

ensure services are built ‘fit for purpose’ and that they adhere to what the business

demands, rather than what the service providers are able, or willing, to deliver.

3. Categorise services by criticality – Having transparency across the IT estate and by

building a detailed and accurate assessment of each services criticality will deliver a

number of objectives detailed in this report, including of course, lowering the cost of

service delivery.

Is SIAM a one-size-fits-all ? No!

For some, the journey will be too onerous, require too big a leap and contain complexity for which

skills are unavailable (or unachievable). Taking control will require significant effort and buy-in

from all the key-stakeholders too and these steps may be too great for some organisations to take.

In which case, they may be forced to outsource the problem by contacting preferred SIs,

(remembering to mandate that they produce portfolio transparency as a contractual obligation).

These organisations will pay more of course, but someone else will be assigned these challenges



and organisations will eventually, (perhaps optimistically), be in a more informed position and

better able to assume this role in the future.

Alternatively, they retake control!

Define their plan, where they are today, where they need to be, prioritise the journey to get them

there, then continuously monitor progress and adapt to the changing business needs. This will

enable organisations to outsource solutions and take the benefit of being able to categorise their

services by criticality and significantly lowering their cost of delivery. They will be making

business changes faster and no less importantly, they’ll be able to design services from the user

perspective and not from the constraints of their suppliers.

SIAM offers Government an extremely powerful proposition to retake control, manage and meet

their goals, delivering even more with even less.



2.0 SIAM ELEMENTS PRIORITISATION EXERCISE

Average prioritisations, taken from all workshop attendees of the defined considerations and

objectives for SIAM :



3.0 SIAM PRIORITSATION BY ATTENDEE, MAPPED TO AVERAGE RESPONSES.

3.1 Organisation A

Elements in either BIN IT or not selected have the same evaluation score.

ORG A



3.2 Organisation B


ORG B



3.3 Organisation C


ORG C



3.4 Organisation D


ORG D



3.5 Organisation E


ORG E



3.6 Organisation F


ORG F



3.7 Organisation G


ORG G



4.0 CONTACTS

4.1 Software AG attendees:

Role Name Phone Email

Local Government Manager Tommy Butler 07964-244602 [email protected]

Client Director Government Toby Hart 07584-727877 [email protected]

CTO IT Portfolio and EA Conrad Langhammer [email protected]

Business architect Moritz Roedel 07795-163828 [email protected]

4.2 Inproc attendees

Role Name Phone Email

Executive Director Barney Smith 07900 801668 [email protected]

Executive Director Dave Cox 0117 905 5008 [email protected]

mailto:[email protected]






5.0 REFERENCE MATERAL

5.1 Tools for SIAM:

Alfabet Portfolio Management -

https://www.softwareag.com/corporate/products/alfabet/it_planning/overview/default.asp:

o Video: IT Portfolio Mgt: http://www.youtube.com/watch?v=0ASAd0ki_vE

o Video: Squeezing budgets: http://www.youtube.com/watch?v=d2RuYlNW0S0

ARIS Business Process Analysis -

https://www.softwareag.com/corporate/products/aris/bpa/overview/default.asp

o Video: Business efficiency and visibility:

http://www.youtube.com/watch?v=iwbuWmsdIzs

Are you still using spreadsheets to manage your portfolio? Microsoft doesn’t !

o http://www.alfabet.com/en/news/press-releases/alfabet’s-exchange-2010-examines-

how-it-can-transform-business-through-insight-and-planning/

Credit Suisse reducing IT costs by millions:

o http://www.alfabet.com/en/news/press-releases/alfabet-client-honored-for-reducing-

it-costs-by-millions-avoids-development-projects,-retires-software,-reduces-software-

related-costs/

Continental retiring 10% of applications:

o https://www.softwareag.com/corporate/images/continental_case_study_screen_tcm1

6-114077.pdf

Cosmosdirekt reduced process costs by 20% and reduced the need for contractual add-ons by

28%!

o https://www.softwareag.com/corporate/images/SAG_Cosmos_RS_Oct13-Web_tcm16-

114240.pdf

Article: SIAM and BPM – Reality Check:

http://www.softwareag.com/blog/reality_check/index.php/uncategorized/is-siam-the-right-

answer-for-government/

5.2 SME business consultancy for SIAM - Inproc:

Inproc Home Page: http://www.inproc.co.uk/

SIAM Whitepaper: http://www.inproc.co.uk/challenges-for-implementing-the-siam-model/

Use case - Bristol City Council: http://www.inproc.co.uk/towards-siam-bristol-city-council-

case-study/

http://www.youtube.com/watch?v=0ASAd0ki_vE

http://www.youtube.com/watch?v=d2RuYlNW0S0

http://www.youtube.com/watch?v=iwbuWmsdIzs

http://www.alfabet.com/en/news/press-releases/alfabet's-exchange-2010-examines-how-it-can-transform-business-through-insight-and-planning/

http://www.alfabet.com/en/news/press-releases/alfabet's-exchange-2010-examines-how-it-can-transform-business-through-insight-and-planning/

http://www.alfabet.com/en/news/press-releases/alfabet-client-honored-for-reducing-it-costs-by-millions-avoids-development-projects,-retires-software,-reduces-software-related-costs/



https://www.softwareag.com/corporate/images/continental_case_study_screen_tcm16-114077.pdf

https://www.softwareag.com/corporate/images/continental_case_study_screen_tcm16-114077.pdf

https://www.softwareag.com/corporate/images/SAG_Cosmos_RS_Oct13-Web_tcm16-114240.pdf

https://www.softwareag.com/corporate/images/SAG_Cosmos_RS_Oct13-Web_tcm16-114240.pdf

http://www.softwareag.com/blog/reality_check/index.php/uncategorized/is-siam-the-right-answer-for-government/

http://www.softwareag.com/blog/reality_check/index.php/uncategorized/is-siam-the-right-answer-for-government/

http://www.inproc.co.uk/



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