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Presentation and discussion with HR Directors for Strategic Capabilities Network.
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HR AND SOCIAL MEDIA
Pam Ross Producer, Impact99 HR Summit
@pamelamaeross #impact99
Agenda
• The State of Social Media Today
• Risks and ProtecAon
• Impact on Engagement
Social Media Word AssociaAon
What words come to mind when
you think of Social Media?
DisrupAve
October 29, 1969 – first networked computers
Sept 4, 1998 – Google started
Sept 2006 – Facebook opens to public
56% of consumers say they’re more likely to recommend a brand aIer
becoming a fan on Facebook
89% of 18-‐24 year olds check Facebook before geKng out of bed.
73.2M fans on Facebook
18,500,000 Canadian Facebook users.
49% of users have household income over $100k
200 million users – more than 7 million Canadians
98% of recruiters use LinkedIn
2 new members per second
>1 billion unique visitors per month
100 hours of content uploaded every minute
More video is uploaded to YouTube in 60 days than the 3 major US networks
created in 60 years
Over 6 billion hours of video are watched each month
TwiZer
343 million acAve users
Google + Hangouts present new
opportuniAes for business interacAon and engagement
70 million users
57% of users interact with Food-‐related
content
150 million acAve users
16 billion + photos shared
55 million + photos per day
1.2B “Likes” daily 80% women
500,000 business accounts
Social Media has given everyone a voice
Mobile Technology allows us to connect anywhere.
We capture and share everything digitally,
fricAonlessly
Messages are amplified
“One of the reasons social
media has grown so fast is that it taps
into what we, as human beings,
naturally love and need and want to do – create, share, connect, relate.”
Inappropriate Posts
Viral Accidents
Photo credit: http://www.flickr.com/photos/d3l/
Viral Accidents
Photo credit: http://www.flickr.com/photos/d3l/
Backlash against corporaAons
New consideraAons for TerminaAon
Lack of confidenAality
Dell Social Listening
Lesson: Engage your team who are already on social media.
H&R Block
Lesson: Be where your clients are
A mystarbucksidea
Lesson: Crowdsource for innova_on
Lesson: It starts with the Leader.
HR’s Role in ProtecAon and EducaAon
Policy à Guidelines
CommunicaAon
Training Photo credit: http://www.flickr.com/photos/a4gpa/
Guideline Tips Cross-‐func_onal, cross-‐genera_onal team
Reference other relevant policies
Consider public and internal SoMe
Common sense / good judgment
What is impermissible
Consequences
Great examples
“Be Smart. Be Respecful. Be Human”
Created via wiki
Branded fun language
EducaAonal and engaging YouTube video
Case Law
EV LogisAcs v Retail Wholesale Union
Alberta v Alberta Union of Provincial Employees of Alberta
Lougheed Imports Ltd v UFCW
InternaAonal Union of Elevator Constructors v ThyssenKrupp Elevator
Credit Valley Hospital v Canadian Union of Public Employees
Canada Post v Canadian Union of Postal Employees
32
32 Photo credit: http://www.flickr.com/photos/j3net/
How is social media affecAng the workplace and engagement today?
Our organiza_ons, policies, processes were built based on the needs of the industrial revolu_on
Social ExpectaAons • Instant access to informaAon
• Openness to ideas
• High tech access
• Flexibility
• Opportunity to be yourself
• Important to set clear expectaAons
Digital NaAves at Work • Access to social media
• Instant feedback
• “Owner” mentality
• Advancement opportuniAes
• Contact with Senior Leaders
• Involvement and collaboraAon
Other Factors at Play • Economics
• Global compeAAon
• Flexible work opAons
• Trust in Senior Leaders
• High level of disengagement
Beyond ProtecAon: Leveraging Technology to Engage Employees
Employer Brand
Source Candidates
Improve CommunicaAon
Connect
Collaborate
Instant Feedback
Photo credit: http://www.flickr.com/photos/acitodg/
Employer Brand & RecruiAng
Social Learning
Social Intranet and CollaboraAon
Performance, RecogniAon, Engagement
Apps (Branchout, BeKnown, etc)
Project Management
Blueprint for Workplace ReinvenAon
Blueprint for Workplace Reinven_on
Wrap Up
Join Pam Oct 23 in Toronto at
Increase your Digital Fluency
Download the eBook
Come to Impact99
Reinvent your Workplace