ResultsAccountability

The Fiscal Policy Studies InstituteSanta Fe, New Mexico

Websitesraguide.org

resultsaccountability.com

Book - DVD Ordersamazon.com

resultsleadership.org

Results Based Accountabilityis made up of two parts:

Performance Accountabilityabout the well-being of

CUSTOMER POPULATIONSFor Programs – Agencies – and Service Systems

Population Accountabilityabout the well-being of

WHOLE POPULATIONSFor Communities – Cities – Counties – States - Nations

THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline

Benchmark

Target

Indicator Goal

Result

Objective

Outcome

Measure

Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic

Lewis Carroll Center for Language DisordersMeasurable urgent systemic indicatorsCore qualitative strategic objectivesMake up your own jargon.

DEFINITIONS

Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy

Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate

1. How much did we do? 2. How well did we do it? 3. Is anyone better off?

RESULT or OUTCOME

INDICATOR or BENCHMARK

PERFORMANCE MEASURE

A condition of well-being for children, adults, families or communities.

A measure which helps quantify the achievement of a result.

A measure of how well a program, agency or service system is working. Three types:

Popu

latio

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rfor

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Children born healthy

Rate of low-birthweight babies Percent ready at K entry

Children ready for school

crime rate

Safe communities

air quality index

Clean Environment

unemployment rate

Prosperous Economy

INDICATOR

RESULT

PERFORMANCE MEASURE

Popu

latio

nPe

rfor

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= Customer Results

From Ends to Means

ENDS

MEANS

From Talk to ActionPo

pula

tion

Perf

orm

ance

RESULT or OUTCOME

INDICATOR or BENCHMARK

PERFORMANCEMEASURE

Customer result = EndsService delivery = Means

From Talk to Action

POPULATIONACCOUNTABILITY

For Whole Populationsin a Geographic Area

Community Outcomesfor Christchurch, NZ

● A Safe City

● A City of Inclusive and Diverse Communities

● A City of People who Value and Protect the Natural Environment

● A Well-Governed City

● A Prosperous City

● A Healthy City

● A City for Recreation, Fund and Creativity

● A City of Lifelong Learning

● An Attractive and Well-Designed City

Every Child Matters – Children Act

Outcomes for Children and Young People

Being Healthy: enjoying good physical and mental health and living a healthy lifestyle.

Staying Safe: being protected from harm and neglect and growing up able to look after themselves.

Enjoying and Achieving: getting the most out of life and developing broad skills for adulthood.

Making a Positive Contribution: to the community and to society and not engaging in anti-social or offending behaviour.

Economic Well-being: overcoming socio-economic disadvantages to achieve their full potential in life.

1. Health & Emotional Well-being

2. Quality of life

3. Making a positive contribution

4. Exercising choice & control

5. Freedom from discrimination & harassment

6. Economic well being

7. Personal dignity & respect

Our Health, Our Care, Our Say – White Paper

Outcomes for Adults

Source: A New Outcomes Framework for Performance Assessment of Adult Social Care 2006 - 07

Note that 8. Effective leadership and (9. Effective commissioning are means and not ends

Georgia

Lehigh Valley, PADayton, OH

Santa Cruz, CA

REP

OR

T C

ARD

S

New Zealand Kruidenbuurt Tilburg, Netherlands

Portsmouth, UK

Country Neighborhood

City

Performance Accountability

For Services, Agencies and Service Systems

How much did we do?

Program Performance Measures

How welldid we do it?

Is anyonebetter off?

Quantity Quality

Effe

ct

Effo

rt

# %

Every timeyou make a

presentation,

use atwo-part

approach

Result: to which you contribute to most directly.

Indicators:

Story:

Partners:

What would it take?:

Your Role: as part of a larger strategy.

Population Accountability

Program:Performance measures:

Story:

Partners:

Action plan to get better:

Performance Accountability

Your Role

Every timeyou make a

presentation,

use atwo-partformat

Result: to which you contribute to most directly.

Indicators:

Story:

Partners:

What would it take?:

Your Role: within the larger strategy.

Population Accountability

Program:Performance measures:

Story:

Partners:

Action plan to get better:

Performance Accountability

Your Role

IN CLOSING

“If you do what you always did,

you will get what you always got.”

Kenneth W. JenkinsPresident, Yonkers NY NAACP

- Dave Barry

Never be afraid to try something new. Remember that a lone amateur

built the Ark.

A large group of professionals built the Titanic.

THANK YOU !

Websites

raguide.orgresultsaccountability.com

Book - DVD Ordersamazon.com

resultsleadership.org

Turn the CurveExercise

Fiscal Policy Studies InstituteSanta Fe, New Mexicowww.resultsaccountability.comwww.raguide.org

Creating a Working Baselinefrom Group Knowledge

Now

High School Graduation Rate

75% Not OK?

BackcastingForecasting

Turn the Curve Exercise: Program Performance

5 min: Starting Points - timekeeper and reporter - identify a program to work on - two hats (yours plus partner’s)

10 min: Performance measure baseline - choose 1 measure to work on – from the lower right quadrant - forecast (to 2010) – OK or not OK?

15 min: Story behind the baseline - causes/forces at work - information & research agenda part 1 - causes

15 min: What works? (What would it take?) - what could work to do better? - each partners contribution - no-cost / low-cost ideas - information & research agenda part 2 – what works

10 min: Report Convert notes to one page

Two pointers to action

Program: _______________Performance Measure

(Lay definition)PerformanceMeasureBaseline

Story behind the baseline --------------------------- --------------------------- (List as many as needed)

Partners --------------------------- --------------------------- (List as many as needed)

Three Best Ideas – What Works 1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost

ONE PAGE Turn the Curve Report: Performance

SharpEdges

4. --------- Off the Wall

4. --------- Off the Wall