Product Brochure: Europe Online Payment Methods: First Half 2016

EUROPE ONLINE PAYMENT METHODS: FIRST HALF 2016 PUBLICATION DATE: AUGUST 2016

PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4 - 8 TABLE OF CONTENTS I PAGE 9 REPORT-SPECIFIC SAMPLE

CHARTS I PAGE 10 METHODOLOGY I PAGE 11 RELATED REPORTS I PAGE 12 CLIENTS I PAGE 13-14 FREQUENTLY ASKED QUESTIONS

PAGE 15 ORDER FORM I PAGE 16 TERMS AND CONDITIONS

2

2

PRODUCT DETAILS Title:

Type of Product:

Category:

Covered Regions:

Covered Countries:

Language:

Formats:

Number of Charts:

Europe Online Payment Methods: First Half 2016

Market Report

Online Payment

Europe

UK, Germany, France, Spain, Italy, Netherlands, Sweden, Belgium,

Austria, Switzerland, Norway, Finland, Denmark, Russia, Poland,

Turkey, Greece, Czech Republic, Hungary, Ukraine, Romania

English

PDF & PowerPoint

105

PRICES* Single User License:

Site License:

Global Site License:

€ 950 (exc. VAT)

€ 1425 (exc. VAT)

€ 1900 (exc. VAT)

QUESTIONS

ANSWERED

IN THIS REPORT

Which payment methods are most used by online shoppers in Europe?

How are online payment method preferences evolving in advance and emerging markets of this

region?

What are the major trends in European online and mobile payments?

What are the attitudes of online shoppers in Europe towards the safety of online and mobile

payments?

SECONDARY MARKET

RESEARCH

Our reports are exclusively based on secondary market research. Our researchers derive

information and data from a variety of reliable published sources and compile the data into

understandable and easy-to-use formats.

ADVANTAGES Maximum Objectivity

Reliable Sources

Up-To-Date Analysis

Boardroom-Ready PowerPoint Presentations

Guidance For Strategic Company Decisions

EUROPE ONLINE PAYMENT METHODS: FIRST HALF 2016

THE CHANGES IN EUROPEAN ONLINE PAYMENT LANDSCAPE

With the payment method preferences of online shoppers in Europe continuing to vary

from country to country, the yStats.com publication also reveals that there are several

overarching trends forming across the continent and in the sub-regions.

The popularity of cash on delivery, traditionally the most used payment method in

multiple Eastern European markets, shows signs of decline as online payment with credit and

debit cards rises in popularity. In Russia, bank cards gained more than 20 percentage points in

share of online shoppers over the past three years, while the online shoppers’ share who pay in

cash on delivery decreased by several percentage points. Also in Turkey and Ukraine online

payments with cards demonstrate strong growth.

In Western Europe, bank cards already are the payment method most used by online

shoppers in countries such as France, Italy and Norway. However, these and other countries in

the Old Continent currently witness a rise in usage of digital payment systems, as the yStats.com

report reveals. Also in Germany the number of online shoppers paying by digital payment

systems is rising at the expense of the traditional leader in online retail payments in this country

– invoice.

A concern in online and mobile payments across Europe is the importance of security

both to online shoppers and online retailers, according to yStats.com’s research findings. For

example, in Belgium close to a quarter of individuals who do not shop online state payment

security concerns as the reason for not buying, and in Greece, the availability of a secure

payment method is the top criterion for online shoppers when choosing an online store to buy

from.


3

MANAGEMENT SUMMARY

GLOBAL DEVELOPMENTS

Payment Methods Used in Online Shopping, in % of Online Shoppers, October 2015

Payment Methods Used in Online Shopping, by Regions, in % of Online Shoppers, October 2015

Value of Online Payment Fraud, in USD billion, 2015 & 2020f

Breakdown of Online Payment Fraud by Segments, in % and in USD billion, 2020f

Breakdown of Innovations that are Expected to Have the Largest Impact on Payment Fraud Prevention in the

Next 3-5 Years, in %, October 2015

Breakdown of the Means of Security Protection for Consumers Making Mobile Payment that are Expected to

Become Dominant by 2030, in %, October 2015

Mobile Payment Usage In-Store and Online, in % of Respondents, by Generation, 2015

Perception of Security of Mobile Payments, in % of Respondents, by Generations, 2015

Top 10 Merchant Acquirers, by Volume, in USD billion, 2015

EUROPE

3.1 EUROPE REGIONAL

Regulatory Trends in Online Payments, H1 2016

Share of Internet Users Who Believe that Digital Currencies Are the Future of Spending Online, in %, by

Selected European Countries, Australia, and the USA, April 2016

Share of Online Shoppers Who Are More Inclined to Shop More Often from a Store Which Saves Their

Payment Details for One-Click Ordering, by Mobile Shoppers and Non-Mobile Shoppers, by Selected

European Countries, the USA and Australia, April 2016

Share of Internet Users Who Would Feel Confident that Their Money Is Secure If They Used Contactless

Payments, April 2016

Top Locations Where Consumers Would Want to Use Biometric Authentication for Payments, in % of

Respondents, May 2016

3.2 ADVANCED MARKETS

3.2.1 UK

Online and Mobile Payment Trends and News about Players, H1 2016

Top 3 Payment Methods Used in Online Shopping, in % of Online Shoppers, October 2015

Breakdown of Card Spending by Chip & Pin, Contactless, Online, Mail and Telephone Order, in %, 2015

Online Card Payment Statistics, incl. Online Card Spending, in GBP billion, Share of Total Card Spending, in %,

and Average Online Transaction Value, in GBP, 2014 & 2015

Share of Online Card Purchases Made on Smartphones and Tablets, in %, 2014 & 2015

Average Card Payment Transaction Value by Channel, incl. “Online” and “Contactless”, in GBP, 2015

Breakdown of Security Concerns When Paying by Entering Credit/Debit Card Details Online, in % of Internet

Users, 2013 - 2015


1

2

3

TABLE OF CONTENTS (1 OF 5)

5

5

EUROPE (Cont.)

3.2 ADVANCED MARKETS (Cont.)

3.2.1 UK (Cont.)

Breakdown of Frequency of Using a Mobile Phone for Transactional Activities, incl. “Making Payments in a

Shop”, in % of Mobile Users, 2015

Breakdown of Attitude Towards Security of Mobile Payments, in % of Mobile Users, by Age Group, Gender

and Total, 2015

Services that Adults Would be Most Comfortable Using Biometric Identification for, incl. “Authorizing

Payments”, in %, September 2015

Contactless Payment Statistic, incl. Number of Contactless Cards Issued, by Debit, Credit and Total, in millions,

Monthly Spending on Contactless Cards, in GBP million, Number of Monthly Contactless Transactions, in

millions, and Average Value of Contactless Transactions, in GBP, by Debit, Credit/Charge Cards and Total,

Number of Accepting Terminals/Outlets, May 2015 & May 2016

Breakdown of Awareness and Usage of Peer-to-Peer Payments via Mobile or Online Applications, in % of

Adult Credit/Debit Card Owners, March 2016

3.2.2 GERMANY

Online and Mobile Payment Trends and News about Players, August 2016

Breakdown of Online and Mail Order Sales, by Payment Methods, in % and in EUR million, 2014 & 2015

Breakdown of Payment Methods Most Used in Online and Mail Order, in % of Shoppers, January 2013 –

January 2016

Breakdown of Payment Methods Preferred in Online Shopping, in % of Online Shoppers, 2014 & 2015

Payment Methods Most Used in Online Shopping, in % of Online Shoppers, 2015

Most Important Criteria When Choosing a Payment Method to Purchase Online, in % of Online Shoppers,

2015

Most Known Digital Payment Systems, in % of Internet Users, May 2015

Payment Methods Used in Mobile Shopping, in % of Mobile Shoppers, May 2015

Usage of and Interest in Mobile Payments In-Store and Payments Based on Biometric Identification In-Store,

in % of Consumers, and in % of Retailers, May 2016

Share of Smartphone Users Who Used NFC Payment or Could Imagine Using It in the Future, in %, April 2016

Reasons for Not Using NFC Payments, in % of Smartphone Users Who Have Not Used NFC Payments, April

2016

3.2.3 FRANCE

Payment Methods Most Used in B2C E-Commerce, in % of Online Shoppers, June 2015 & June 2016

Value of Online Payment Transactions with Bank Cards, in EUR billion, 2014 & 2015

Average Value of Online Payment Transactions with Bank Cards, in EUR, 2014 & 2015

Awareness of Contactless Payments, and Usage of Contactless Mobile Payments, by Monthly Payment with

NFC Card and with NFC-Enabled Smartphone, in % of Internet Users, 2014 & 2015

Number of Cards with Contactless Payment Functionality, in millions, May 2015 & May 2016

Number of Retail Stores with Contactless Payment Terminals, in thousands, May 2015 & May 2016

3



6

6

EUROPE (Cont.)


3.2.3 FRANCE (Cont.)

Number of Payment Transactions with Contactless Payment Cards, in millions, May 2015 & May 2016

3.2.4 SPAIN

Payment Methods Used in Online Shopping, in % of Online Shoppers, 2014 & 2015

Payment Methods Used in Mobile Shopping, in % of Mobile Shoppers, 2014 & 2015

Breakdown of Aspects Most Important for Payment Methods in Online Shopping, in % of Online Shoppers,

2015

Payment-Related Problems that Led to Cancellation of Online Purchase, in % of Online Shoppers, 2014 &

2015

In-Store Mobile Payments Used, by Type, in % of Digital Shoppers, February 2016

3.2.5 ITALY

Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2012 - 2016f

Breakdown of Online Purchases by Payment Methods, Q1 2016

Average Online Purchase Value, by Payment Method, in EUR, Q1 2016

Breakdown of Electronic Retail Payments, by Card Payments In-Store and Digital Payments, incl. Online and

Mobile, 2013 - 2015

Contactless Payment Statistics, incl. Number of Contactless Cards in Circulation, in millions, Number of Active

Contactless Cards, in millions, Value of Contactless Transactions, in EUR billion, Number of Contactless

Transactions, in millions, Number of Contactless POS, in thousands, 2012 - 2015

3.2.6 NETHERLANDS

Breakdown of Online Purchases by Payment Methods, in %, 2014 & 2015

3.2.7 BELGIUM

Breakdown of Online Purchases by Payment Methods, in %, Q1 2015 & Q1 2016

Reasons for Not Shopping Online, incl. Payment-Related, in % of Individuals Who Do Not Shop Online, 2015

3.2.8 SWEDEN

Breakdown of Preferred Payment Methods in Online Shopping, in % of Online Shoppers, Q4 2014 & Q4 2015

3.2.9 AUSTRIA

Payment Methods Used in Online Shopping, in % of Respondents, 2015

3



7

7

EUROPE (Cont.)


3.2.10 SWITZERLAND

Top Two Payment Methods Used in Online Shopping, in % of Online Shoppers, 2014 & 2015

3.2.11 NORWAY


3.2.12 FINLAND

Breakdown of Payment Methods Preferred in Online Shopping, in % of Online Shoppers, Q4 2014 & Q4 2015

3.2.13 DENMARK


Breakdown of Payment Methods Used in Online Shopping, in % of Online Shoppers, and Breakdown of Cards

Used in Online Shopping, in % of Online Shoppers Paying with Cards, 2015

3.3 EMERGING MARKETS

3.3.1 RUSSIA

Payment Methods Used in Online Shopping, in % of Online Shoppers, 2013 - 2015

Payment Methods Used in Online Shopping, in % of Online Shoppers, by Gender and Location Type, 2015

Payment Methods Used in Online Shopping, by Product Category, in % of Online Shoppers, December 2015

Top 5 E-Money Services Used, in % of E-Money Users, December 2015

Selected Online Payment Solutions Used by E-Commerce Websites Which Accept Online Payment for Goods

and Services, in % of E-Commerce Websites Which Accept Online Payment for Goods and Services, Q4 2015 &

Q4 2016

Selected Online Payment Methods Offered by E-Commerce Websites Which Accept Online Payment for

Goods and Services, in % of E-Commerce Websites Which Accept Online Payment for Goods and Services, Q4

2015 & Q4 2016

Selected Factors Considered When Evaluating the Quality of an Online Payment Service, in % of Online

Merchants, Top 10 Reasons for Cancelling an Online Payment Service and Top 10 Features of Online Payment

Services According to Online Merchants, May 2016

Share of Online Merchants Using 3D-Secure, in %, May 2016

Top 9 Acquirers by Number of Online Shops Served from the Top 100 Online Shops by 2015 Revenue, May

2016

Top 9 Acquirers by Number of Online Shops Served from the Top 100 Online Shops by 2015 Revenue, May

2016

3



8

8

EUROPE (Cont.)

3.3 EMERGING MARKETS (Cont.)

3.3.2 POLAND

Payment Methods Preferred in Online Shopping, in % of Online Shoppers, April 2016

3.3.3 TURKEY

Number and Value of Domestic E-Commerce Transactions with Bank Cards, in millions and in TRY million, Q1

2013 - Q4 2015

Number and Value of Cross-Border E-Commerce Transactions with Bank Cards, in millions and in TRY million,

Q1 2013 - Q4 2015

3.3.4 GREECE

Most Important Features of Online Shops, incl. Payment-Related, in % of Online Shoppers, November 2015

3.3.5 CZECH REPUBLIC

Payment Methods Preferred in Online Shopping, in % of Online Shoppers, 2015

3.3.6 HUNGARY

Payment Methods Offered by Online Shops, in % of Online Shops, June 2016

3.3.7 UKRAINE

Value of Online Transactions with Bank Cards, in UAH billion, and Number of Online Transactions with Bank

Cards, in millions, 2013 - 2015

3.3.8 ROMANIA

Breakdown of Payments for Online Purchases by Payment Methods, in %, 2015

3



9

9


REPORT-SPECIFIC SAMPLE CHARTS

GENERAL METHODOLOGY OF OUR MARKET REPORTS The reports are compiled based on secondary

market research. Secondary research is information

gathered from previously published sources. Our reports are

solely based on information and data acquired from national

and international statistical offices, industry and trade

associations, business reports, business and company

databases, journals, company registries, news portals and

many other reliable sources. By using various sources we

ensure maximum objectivity for all obtained data. As a result,

companies gain a precise and unbiased impression of the

market situation.

Cross referencing of data is conducted in order to

ensure validity and reliability.

The source of information and its release date are

provided on every chart. It is possible that the information

contained in one chart is derived from several sources. If this

is the case, all sources are mentioned on the chart.

The reports take into account a broad definition of

B2C E-Commerce, which might include mobile commerce. As

definitions may vary among sources, exact definition used by

the source (if available) is included at the bottom of the chart.

Our reports include text charts, pie charts, bar

charts, rankings, line graphs and tables. Every chart contains

an Action Title, which summarizes the main idea/finding of

the chart and a Sub Title, which provides necessary

information about the country, the topic, units or measures

of currency, and the applicable time period(s) to which the

data refers. With respect to rankings, it is possible that the

summation of all categories

amounts to more than 100%. In this case, multiple answers

were possible, which is noted at the bottom of the chart.

Reports are comprised of the following elements, in

the following order: Cover page, preface, legal notice,

methodology, definitions, table of contents, management

summary (summarizing main information contained in each

section of report) and report content (divided into sections and

chapters). When available, we also include forecasts in our

report content. These forecasts are not our own; they are

published by reliable sources. Within Global and Regional

reports, we include all major developed and emerging

markets, ranked in order of importance by using evaluative

criteria such as sales figures.

If available, additional information about the data

collection, for example the time of survey and number of

people surveyed, is provided in the form of a note. In some

cases, the note (also) contains additional information needed

to fully understand the contents of the respective data.

When providing information about amounts of

money, local currencies are most often used. When

referencing currency values in the Action Title, the EUR values

are also provided in brackets. The conversions are always

made using the average currency exchange rate for the

respective time period. Should the currency figure be in the

future, the average exchange rate of the past 12 months is

used.

The reports include mainly data from the last 12

months prior to the date of report publication. Exact

publication dates are mentioned in every chart.

METHODOLOGY OF OUR EUROPE ONLINE PAYMENT METHODS: FIRST HALF 2016 REPORT

This report covers the online payment market. It

takes into account a wide definition of online payment,

including payment methods used in online shopping and

mobile payment, such as remote and proximity payments.

All major countries in the region are covered, while

data availability varied across the markets.

Countries are grouped by advanced and emerging

B2C E-Commerce markets. Within each group, the countries

are presented in the descending order of B2C E-Commerce

sales. Besides country and regional data, information about

global developments is also included.

Depending on data availability, the following types of

market information are included: the most used payment

methods among online shoppers, payment methods most

offered by online merchants, mobile payment usage,

information about online and mobile payment users, such as

security perceptions, number and value of online/mobile

payment transactions. Not all the mentioned types of

information are available for each of the covered countries.

For the two leading countries in the region, also online and

mobile payment trends and news about major players, such as

payment providers, banks and retailers are presented.

The report includes data mostly published within the

first six months of 2016. The exact date of publication of the

source is stated on each chart. The time period which the data

refers to differs by source.


10

UPCOMING RELATED REPORTS

Europe B2C E-Commerce Market 2016 February 2016 € 2,950

Western Europe B2C E-Commerce Market 2016 February 2016 € 1,950

Eastern Europe B2C E-Commerce Market 2015 January 2016 € 1,950

Turkey B2C E-Commerce Market 2016 April 2016 € 950

Poland B2C E-Commerce Market 2015 January 2016 € 750

Russia B2C E-Commerce Market 2015 December 2015 € 950

Global Alternative Online Payment Methods: Full Year 2015 March 2016 € 1,950

Global Mobile Payment Methods: Full Year 2015 March 2016 € 1,950

North America Online Payment Methods: Full Year 2015 March 2016 € 950

Middle East and Africa Online Payment Methods: Full Year 2015 March 2016 € 950

Asia-Pacific Online Payment Methods: Full Year 2015 March 2016 € 1,950

Europe Online Payment Methods: Full Year 2015 March 2016 € 1,950

Global Online Payment Methods: Full Year 2015 February 2016 € 2,950

Europe B2C E-Commerce Delivery 2015 October 2015 € 1,950

Europe Cross-Border B2C E-Commerce 2015 August 2015 € 1,950

Global B2C E-Commerce Market 2016 June 2016 € 4,950

Africa B2C E-Commerce Market 2016 May 2016 € 1,950

Middle East B2C E-Commerce Market 2016 May 2016 € 1,950

Latin America B2C E-Commerce Market 2016 March 2016 € 1,950

North America B2C E-Commerce Market 2016 November 2015 € 950

Asia-Pacific B2C E-Commerce Market 2015 October 2015 € 3,450

REPORT

PUBLICATION

DATE

PRICE*

Asia-Pacific Online Payment Methods: First Half 2016

Global Online Payment Methods: First Half 2016

September 2016

September 2016

€ 750

€ 1,950


11

12

13

14

15

16

Business

Product Brochure: Europe Online Payment Methods: First Half 2016